ShopClues.com Complaints & Reviews

Original order number[protected] dated 5th April 2016.

The product was delivered by Rajkot Vendor but the product was open and the password was used by someone before. My escan renewal did not accept the password. It was a fraud by the vendor.

Returned the product and asked for a refund. Instead of refund, they are sending the product again. They did not cancel the order again. New order number is 90136015.

The shopclue customer service is horrible. Most of the time not reachable and does not reply to emails. SMS link gives an option to cancel the order but practically it did not happen even after trying 20 times. Called up their number and wasted a lot of money in STD call but they said can not cancel the order.

How do I make a police complain about this.

There are two issues :
1) indoor unit is missing all together. Only outdoor unit has been delivered.
2) outdoor unit is in damage condition in a corner position.
For the product i booked the order (No:[protected] on 3rd april2016 with full payment and they delivered the half and damaged product on 12th april. After that i informed the concern dept. For the same and filled up a return replacement request as they guided me (Request no: 2776082).
Presently i follow up them regularly but unfortunately they are not providing me any solution only telling me to wait for some day.
You are requested to please guide me what to do now?

Thanks & regards,
Subhajit dutta

Maine moto g 3rd generation 16 gb order kiya tha lekin apne mujhe moto g 3rd generation to diya lekin kewal 8 gb wala diya jiski wajah se mere ghar wake bahut naraj h mujhe ke regarding complaint karni h ya to ap mujhe moto g 3rd gen mobile de ya fir mere kuchh paise wapas kar de warne mere parents apki company ko froud bata rahe hai, pls mere parents ko galat sabit karte hue ap meri madad karein pls pls...

Hi
Recently i ordered microsoft windows 7 ultimate. Firstly the product was sent through a useless courier services who took 5 days to deliver after he received the goods. Secondly, they issued the product key for activation which turnout to be fake one. Windows web site failed to register the software resulting complete chaos and now I am unable to work properly. After complaining, they sent one more product key which again was fake. Now I am insisting for refund but no answer for my mails.
Friends don't trust this people particularly electronics and software related things. They are completely bogus and not trustworthy. Don't fall pray for their low price offers. its completely fake and useless.
Check the image for more information

I have ordered 30000 mah Samsung power bank. 2 months before it was cancelled due to unknown reason by your company. I have done the pay already. I did not received my refund till date. It was of 1099 rs

Recent i have bought a keimi trimmer from shop.clue site. when i was used that product and found that was not charging. and i straightaways wrote a complaint to shop clues site. just want to ensure with QA team. Are you confirm the product is working no the all.aspects???

u know the truth is i have not been used used a single time... really worst and frustrating me.

Need your utmost attention to my product replacement or refund

Thanks l,
Tamilselvan M

I ordered by order no. 89790991 sparkk home buy 3d double bedsheet and 1 ac blanket product code no. 84013019, with cash on delievery on 09.04.2016.Parcel delievered to me thru blue dart corrier parcel no.Awb no [protected] on 13.04.2016.When parcel opend only bedsheet found, no blanket found in this parcel. So please sent me ac blanket .

Dear sir maine ek hair cliper for man trimer order kiya tha 6th march ko or wo product mujhe mila 11th march lekin wo product defulte pics tha to maine wo vapis bhej k refund ki request ki lekin aaj tak mujhe refund ni mila bs main jab v call krta hu to kehte ha 48 hour wait kr lizye aapko aapka refund mil jayega lekin milta ha ni aaj 16 April ho gyi but abhi tak refund ni aaya mere paas product vapis bhejne ki recpit v padi ha mera order id no ha 87256812 main 300 rupe se jyada k to call kr chuka hu main chahta huki mujhe refund v mile or itni harasment krne ki planti

I am disappointed with shopclue of damaged to the shopclue courier partner "GATI kwe", My Order ID : 89391322, ( Symphony 12 Liter Diet 12i Air Cooler White (with Remote) error, please contact ShopClues Customer Service at Customer Support". Contacted Customer care by Mail/Call. numerous times but to no avail the issue persist. I call, standard response I get "We will get back to you in 24/48 hrs"...i want to change this product or give me my money back because this product was working properly. so pls do it fast whatever ur process. regards Rajanikanth Komakula Call : [protected] hyd.

Non delivery or delivered in wrong address.Not received by the customer. Customer : surya dubey
Order no: 89337695
Date of order:[protected]
Payment mode: net banking
Autowheel body cover- maruti 800
Code: 84948728
Merch ref: aw-bodycover-800
Customer care no:[protected]

Refund for money immediately to the account.

Not delivered to the customer and
Not responding on complaint.
Ticket number 6634097 _[protected]
Ticket number 6650238 _[protected]
Ticket number 6656016 _[protected]

Dear sir,
I am sorry to inform you that you have sent a faulty product vide Order No. 89812901. Please arrange to refund of this product.
For such act kindness I shall grateful forever to you.

Hi. I gave an order on 1st april 2016. I should receive on 9th april.
I got another message that delay of delivery after 4-5 days on 8th april.
Hence 8+5= 13 april supposed to get my product. If a person will buy the product on 1th april and there is no guarantee or response from shop-clues side. still have no clue about the product its almost 20 days

Telling sorry for not delivering product in time is not the solution but customer satisfaction is needed for the company growth. If each individual are not aware of what they are doing, company will be shut down very soon.

My mobile name is reach opulent. I have bought it on 10th April 2016. I have given return request on 12th. But the response was very bad they were not talking properly and there was no tollfree number so we can talk properly my full balance were lost on call on that day. Till now I have lost 200 to250 rupees on talk time by talking them daily 4 to 5 times a day but they doesn't talk properly they are only saying that wait for 2 days 3 days and says to go for service center. Why I should go to service center if the mobile was looking old when we first saw it I was giving hanging from the first day the functions were not working properly it gets switch off automatically and the mobile was old like someone has use it previously and returned it and was then send to me there were scratches on the mobile then you should take proper action to this problem and plzzzz pickup my product and refund me as fast as you can take action regarding this problem and replyy me for my complaint...

I ordered a branded lipstick. Following are the details of the order:-

Order number: 89667738
Order date: 06 apr 2016, 10:11 pm
Return: 2775860
Return request date: 13 apr 2016, 10:01 am
Action: refund
Status: declined-sc legacy

Shop clues delivered it, but product was wrong in terms of quality and colour.

Very bad quality.

When i requested return it was been declined without giving any valid reason for the same.

I dont want this product. Please take this product and return my money back.

Hello,

I had ordered an item with order number 88552333 on 20th march 2016 and cancelled on the same date due to some personal reason. I had follow-up several times for the refund with the shopclues. I also check with the respective bank. Bank person confirmed that the merchant not yet credited any money. Only the debit transaction is showing. The ref no is 05282966081001523559797.

I just want to get my refund amount id inr 236. That's it.

I order jeans combo on 3rd of April and made the payment online, My order Id is 89502747. I received the message on 4th April that my order is dispatch and the estimated date was 10-11th April however I was comfortable but after 10th and 11th till now I haven't got yet, I mailed these guys to tell me the status or if they have some problem with my address to reach me I mailed all the details which was quite sufficient to reach a stranger person after 1 day I got the response that they will forward my concern to the concerned courier partner and till now I haven't receive any single call any message from their side. I requested for refund however neither I received my order or nor refund, they are trying to contact me as well when I sent an email to them. I am very disappointed with the services, it was waste of money and waste of time. Still I would request them to take needful action otherwise they guys cannot survive.

Regards
khushi sindhwani
[protected]

I am ordered a product from shopclues.com .
Bp mega bath towels
Order no. 88586116 .
Order date: 20/03/2016
This product is ship on 24/03/2016 by dotzot courier . But till date 15/04/2016 this product do not receive to me. When i am call to customer care of shopclues
They tell me wait for 3 days but they are do not take any action on my subject or complaint. I had called to shopclues 7 times but any agent do not support me and avoid or cut my call. Please take action on my complaint on urgent or quick basis.

Hi
This is Vamsi.i had placed an order in shop clues .com with order id 88575749.i have ordered universal white adapter with usb cable and got wrong product and i placed a return request but the money has not been returned from shop clues.I have sent all the details regarding the bank account and screen shots of my bank account .please help me regarding this iissue.

On 18th march i have received a product : v max remote control helicopter for kids hx708 from shop clues and after opening the package it was found out that the product was damaged.Order number of the product is 88090750 so a compaint has been registered to return the product with the image uploaded on their website and return order number was generated-2714297 and it is almost 1 month and they have not yet refund back my money and number od mails has been sent to customer support but all is in vain .All the letters are provided below for reference.
Requested for shopclues order[protected]
People
Shopclues.com ##- please type your reply above this line -## hello, thank you for contacting shopclues.com. This is to acknowledge your return request. Your request has been logged with ticket number 6461128, pleas
Mar 18 at 4:28 pm
9 more messages
Shopclues.com
To pallab nag
Apr 14 at 3:48 pm
##- please type your reply above this line -##


Shopclues support, apr 14, 3:48 pm:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Customer support team, apr 12, 2:13 pm:

On the behalf of customer
I received damaged product. I want to return the product and please arrange my product reverse pickup soon and i want refund.

Best regards
Punit arora
Customer support team
Shopclues.com


Shopclues support, apr 11, 8:49 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 8, 10:11 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 6, 5:40 pm:

Dear customer,

Greetings from shopclues.com.

This is with reference to your query regarding order.

We have received the images of the product, however, we would require the images of the outer packing of the product as well. Therefore, we request you to provide us the clear images of the shopclues outer packaging, highlighting the condition of the outer packaging of the product at the time of delivery.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Monica
Shopclues.com


Pallab nag, apr 6, 6:19 am:

I have already mentioned that the joystick for this remote control helicopter is damaged.(Right manouver stick).I want the full refund of the money.(No replacement).Pls process the same or i need to file a complaint with consumer forum for the same.

Thanks & regardspallab nag


Shopclues support, apr 4, 10:52 am:

Dear customer,

Greetings from shopclues.com

This is a gentle reminder for the issue brought to our notice. For us to provide you with a solution, we had requested for a few details from you in our earlier communication.

We would like to resolve the issue as soon as possible for your convenience preferably within next 48 hours.

Hence, please get back to us to expedite the request. We hope to hear from you soon.

For further assistance, kindly refer to www.shopclues.com/help
Best regards,
Customer support team
Upasana
Shopclues.com


Shopclues support, apr 1, 1:25 pm:

Dear pallab,

Greetings from shopclues.com.

This is with reference to your query regarding the order no. 88090750.

We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible.

2. Image of inner packaging and box.

Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled. For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Neeraj
Customer support team
Shopclues.com


Customer support team, mar 28, 11:02 am:

On behalf of the customer,

I got a damage product remote is broken from right side i am sending required images please approved my return request as soon as possible.

Regards,
Priti tiwari


Pallab nag, mar 25, 8:11 pm:

Dear team,
I have not received any mail from your side as this defective item is lying with me since 18th march 2016 .Do collect this item from delivered address and send me the new one.
Thanks & regardspallab nag


Pallab nag, mar 18, 4:28 pm:

Comment: please pick up this defective product from the address were it is delivered
Order number: 88090750
Return number: 2714297
Product: v max remote control helicopter for kids hx708
Reason: only product is damaged.
Action: replacement
Click to view image: https://images.Shopclues.com/images/refund_product_images/469bd262abda[protected...⇄

Hence i do have no other option left out but to register a complaint for quick redressal.

I have purchased 1 ton 5star ac last year in summer and now there is some minor issues with the display which is being covered by product company 1 year warranty but they're asking for the bill which isn't given by shopclues.
My request to the company to please help me in getting the original invoice of the product asap.

Name ## satyam
Contact # [protected]
Ordeeid ##48523353