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ShopClues.com Complaints & Reviews

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ShopClues.com reviews & complaints page 172

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S
sonaya
from Bhubaneshwar, Odisha
Apr 12, 2016
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Address: 122001
Website: ShopClues.com

My order no:[protected] dated 5-4-2016 .payment method PAYU/amount paid Rs.1300.00
Sir, I have placed order for order for wooden tumblers sets that is each set costs Rs 650.00 per each, means on buy one & get one free as per offer by the company & paid Rs 1300.00 by internet banking on 5-4-2016.The commodity has been dispatched on 6-4-16 through Blue dart courier services from Haridwar & I received the commodity on 11-4-16.on opening the parcel I find only 2 nos of tumblers instead of 4nos, as ordered by me. you are requested to please verify the order with the offer given by the company as buy one & get one free basis for Rs650.00 per each set.Early action may please be taken on the matter to settle up the issue & oblige. from Rabindranath Patnaik, Bagdevi street Goilundi Brahmapur[protected] Odisha mobile:-[protected], E mail:-r.nath.[protected]@gmail.com or [protected]@yahoo.co.in
ShopClues.com customer support has been notified about the posted complaint.
Is there any negative rating is available? if so i will give (Negative)-99,
Such a worst support from the Shopclues, pals please beware you will find good @shopclues until you don't have any clarifications or complaints, if you get that's it, none of the people will bother to contact you. the trailing mail for your reference,

Again my sincere suggestion the product wise and the Support wise both are fake, you will get all sort of fake information in this website, After so long I have realized.
********************************************************************************...⇄
Have never seen such a bunch of worst & lunatic team ever. In spite of two remainders the grievance team is also not taking any initiative to revert or discuss the issue.

Thank you so much for your damn response, never send any communication to me hereafter.


With Kind Regards,
Naren R
Asst Manager- Projects
Rentokil Initial India
Rentokil India Pvt. Ltd., 14/15, SIDCO Electronic Complex, 1st Floor, 1st Block, Near Alatchi Amman Temple, Guindy, Chennai - 600 032

D. +[protected]******
M. +[protected]******
F. +[protected]*****
www.rentokil.in

A Rentokil Initial Company

Registered in India, registration number U24210TN2007PTC065257.
Information in this message is confidential and is intended solely for the person(s) to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message from your system.

Please consider the environment before printing this e-mail

On Mon, Apr 11, 2016 at 4:36 PM, Narendrababu Rajendrakumar wrote:
Awaiting for your reply.


With Kind Regards,
Naren R
Asst Manager- Projects


A Rentokil Initial Company

Registered in India, registration number U24210TN2007PTC065257.
Information in this message is confidential and is intended solely for the person(s) to whom it is addressed. If you are not the intended recipient, please notify the sender and delete the message from your system.

Please consider the environment before printing this e-mail

On Sun, Apr 10, 2016 at 11:25 AM, Narendrababu Rajendrakumar wrote:
Dear Team,
With reference to the below mail I have placed the order. While placing the order the price was 2999.
So when I checked with your team by calling your number, have spoken with 3 people(Krishna, Faizan(floor supervisor), chetan (floor manger), and finally Vilky(calling him as a senior manager. Operations) who's unable to understand what customer needs). They have said that the marketing team will contact me and give the product in the same price.
But no one assured me on the same, hence I have placed the order with the displayed price in cash on delivery. And the confirmation message follows "Hi! The Cash on Delivery for ShopClues Order 89849827 for VOX 20, 000 mAh Powerbank - 6 Months Manu.. is confirmed. Amount payable at the time of delivery is 3028.00. Track your order status http://sclu.es/1wPLO . Click http://sclu.es/1jDkO to Download APP."

I request you to get connected with your superior person (Punith Kumar-MKT Manager or Sarath Kumar- Central head hub) to make sure the product reach me in the stipulated time with the same price which was mentioned in the mail.

Thanks for your support, please acknowledge.

On Apr 10, 2016 8:44 AM, "ShopClues" wrote:
Computer & Peripherals @ Upto 70% Off


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    Patitapaban Sarangi
    from Bengaluru, Karnataka
    Apr 12, 2016
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    Address: Bangalore, Karnataka, 560037

    Hi. I gave an order on 4th april 2016. I should receive on 8th april friday.
    I got another message that delay of delivery after 4-5 days on 8th april.
    Hence 8+5= 13 april supposed to get my product. If a person will buy the product on 4th april and there is no guarantee or response from shop-clues side.

    Telling sorry for not delivering product in time is not the solution but customer satisfaction is needed for the company growth. If each individual are not aware of what they are doing, company will be shut down very soon.

    "thanks for patience" word not needed for customer satisfaction.
    Oct 20, 2016
    Complaint marked as Resolved 
    it is resolved. Thanks
    ShopClues.com customer support has been notified about the posted complaint.
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      Manish Singh Bhopal
      from Gwalior, Madhya Pradesh
      Apr 12, 2016
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      Address: 462016

      I have order a cotton mosquito net and paid 258 rs. Against delivery. But they cheated me. Product duplicate and faded color. When i calling custcare they are making a fool. And tell me hamare paas jo producct hoga vohi denge. Us samay ye hi available tha. Track no. Del10987761 order no. 89708855
      ShopClues.com customer support has been notified about the posted complaint.
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        A
        Atlaspoint Manager
        from Mumbai, Maharashtra
        Apr 12, 2016
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        Website: www.shopcles.com

        We have ordered 6 lg 22inch led monitors on 8th april 2016 and we have done payment through credit card. On that day they promised to deliver this product on 22nd april 2016. After 3 days on 12th april 2016 they are telling that they can not fullfill our order on 22nd april they require more time and they telling that if we cancel this order also we will get our money after 15 working days. While booking they dint mentioned that its out oif stock. Even we checked for this product on 12th april still its showing that its available. Its fraud. My order number 89772756
        ShopClues.com customer support has been notified about the posted complaint.
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          D
          drmahendra
          Apr 12, 2016
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          Address: New Delhi, Delhi, 110009
          Website: www.ShopClues.com

          I have ordered a furnish living foam sofa c bed, code: 86066309, merch ref: sofa bed-53 of prize rs. 4999/- with order number 87477418 on date 07/03/2016. I got mail on 11/03/2016 regarding cancellation of my order stated "we regret to inform you that we are unable to fulfill your order 87477418 and therefore, it has been cancelled." i checked availability of same product at website by same merchant with raised prize. Then i ordered a different prodeuct "furnish living foam sofa cum bed code: 86064906, merch ref: sofa bed-51 of prize rs. 4800/- on 12/03/2016. Expected shipment date was 22-23 march-2016. I got a mail on 21/03/2016 stated "your order 87860308 has been shipped and your tracking details as given below :
          Carrier name: dtdc
          Tracking number: z85095839
          Expected delivery date : sat 26 march."
          I got a mail as well massage on mobile on 28/03/2016 stated " your order 87860308 has been successfully delivered at the mentioned shipping address."
          Actually i did not received any product at my home at all till date. Then i contacted to customer service by phone call as well by mail many times. They still sending massages like your product has been delivered at mentioned address. Then i requested to provide me pod ( proof of delivery) on 05/04/2016. There after they replied and told me that with in 7 days they provide me proof of delivery. I definitely not received any product as i ordered till date. Please take strict action regarding such kind of fraud done by any person concern with shopclues.com or dtdc .
          Regards
          Mahendra sharma
          ShopClues.com customer support has been notified about the posted complaint.
          I have purchased so many things regularly from various online stores but ShopClues.com is absolutely ridiculous. I will never order from ShopClues.com in future and also advised to other guys that this kind of fraud and mismanagement is totally intolerable. As this has given a lot of mental stress to me, more than 10 calls and mails, still waiting for mystery to be solved and i will get my order.
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            S
            sanjaysaha
            from Karad, Maharashtra
            Apr 12, 2016
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            Address: 122 001
            Website: www.shopclues.com

            Dear sir,

            I have purchased 1 samsung charger with order number -order 88481739

            Product - original samsung adapter charger with usb cable for samsung galaxy note 2/s4/s3/s6 note
            Code: 84490578
            Merch ref: gadget corrner

            It was received faulty when i register complain in shopclues.com, they provided me to get the amount returned as a buck in same account in shopclues to purchase another charger, then i reordered another samsung charger with order number - order 89688530

            Product - samsung etaou10ebe battery chargerblack
            Code: 88908029
            Same is received to me by today on 12 april 2016, when checked found faulty again, now i am very frustrated to such damn service by shopclues because the another charger i received by 10 days, i want my money back to my bank account with immediate effect, i have been cheated by shopclues.com twice in 15 days.
            Please take the action on shopclues.com with immediate effect.

            Regards,
            Sanjay saha
            Email - [protected]@gmail.com
            ShopClues.com customer support has been notified about the posted complaint.
            I had recieved the product burt the item that is temperred glass was broken then what should i do now
            I purchase prestige induction stove by shopclues but product is not working .I complain to shoapclues customer care ticket no. is 6571145, but shoapclues was not respond.
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              yusuf1985in
              Apr 12, 2016
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              Address: Mumbai City, Maharashtra, 401107
              Website: www.shopclues.com

              Order number[protected] purchased through shopclues and i have attempted 7 times to return the product due to defect in the product and shopclues is not ready to take it back its a "craftliva new latest designer heavy beige partywear gown (Qty:1)" the defect ensures that it is low on quality and worthless of the money i paid. I need the product to be returned as a consumer i cannot be sold defective products and made to pay for it.
              ShopClues.com customer support has been notified about the posted complaint.
              I was ordered a Gas lighter wth led torch on 27/03/2016 but it is not working it is like scrap material... so kindly replace it or provide the working gas lighter with torch...
              I have got my order on 28 march & i have call to shopclues customer care unit they told me to call after 2 days because we do not have your product registered here so after 2 days i have give return on there website and i have got there email that we cannot take product return so what to do

              shopclues is beggars and give money to them
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                Pavan Patidar
                from Indore, Madhya Pradesh
                Apr 12, 2016
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                Address: Indore, Madhya Pradesh, 452001
                Website: myaccount.shopclues.com

                New mini small fan cooling portable desktop dual bladeless air conditioner usb buy from shopclues that compny tell me that youre product lost after 10 days
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                  Pra7666
                  from Gurgaon, Haryana
                  Apr 11, 2016
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                  Address: Thane, Maharashtra, 401202
                  Website: Shopclues

                  Company should shut down because its a fraud company so i want support from u all and as much as u can post please post in ur social networking site about this fraud company .about your experince because we all should teach that customers are not fool.this is not fake its real and we all have too close down this service at least in maharastra.
                  My email id.= [protected]@gmail.com
                  Apr 12, 2016
                  Complaint marked as Resolved 
                  Call to customer service and they resolve the complain
                  ShopClues.com customer support has been notified about the posted complaint.
                  My money is not refund your person asking my debit card details and cvr number why, your send my Sbi account i have send my bank account and ifsc code. there details are send money by RTGS way are your people asking my debit card detils and cvr number i am complaint legal action taken . why are u asking my personal details.
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                    deepak.jangra
                    from Chandigarh, Chandigarh
                    Apr 10, 2016
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                    Address: Chandigarh, Punjab, 160023
                    Website: shopclues.com

                    I placed an order of ganesh chawki on 27 march 2016 my no 89059526 is. The delivery date was 4 april 2016. We received a message from shop clue that we there is a delay of four or five days in the order. But i did't receive my order till date. I made a call at the costumer care no which was mentioned on shop clue site. The no is[protected]. But it seems to be unavailable. I am unsatisfied with the dealing of shop clue and had a very bad experience. I want my money back and in future i will not place any order..
                    From
                    Deepak
                    ShopClues.com customer support has been notified about the posted complaint.
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                      drnvb0001
                      from Lalpur, Gujarat
                      Apr 10, 2016
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                      Address: Rajkot, Gujarat, 360005
                      Website: shopclue.com

                      I have purchased AC of Lloyd 1 ton 3 star on 1st April when I purchased AC they assure to give warranty for 5 year but when I received AC and I have call to customer care support of Lloyd then they refused to give any kind of warranty for online purchasing and when I contact to shopclue customer care executive they ask for job card. When I asked him to cancel my order but they refused though I want cancel my order within 5 days. So I would like to lawsuit on shopclue and Lloyd for mental harrasement. Because online they only give surity but my problem not solved still. And I want also reverse pickup but they denied for same so plz kindly help me to sort out this problem
                      ShopClues.com customer support has been notified about the posted complaint.
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                        Pra7666
                        from Gurgaon, Haryana
                        Apr 10, 2016
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                        Address: Thane, Maharashtra, 401202
                        Website: Shopclues.com

                        I had buy the double bedsheet online from shopclues.com which is defective product bad quality product and even colour change product which i had purchase .Now i want to return this product but there is no option for return also in shopclues website also i had call many times too there customer care but they are also not taking my return request today is the 7th day when product deliver.My humble request too all please dont buy anything from shopclues.com and please help me as soon as possible because only 3 day left for return as per there 10 day return policy.
                        My order id no.89142481
                        My product deliver on 2nd april 2016
                        My email id = [protected]@gmail.com
                        Apr 12, 2016
                        Complaint marked as Resolved 
                        Support by customer team of shopclues
                        ShopClues.com customer support has been notified about the posted complaint.
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                          jayanthk
                          from Amalapuram, Andhra Pradesh
                          Apr 8, 2016
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                          Website: SHOPCLUES

                          I have ordered melbo 5.1 speaker system of cod 85852217 but it is not working since it is bought. Shopclues had cheated me so i request you to replace my order
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                            A
                            anilp28
                            from Delhi, Delhi
                            Apr 8, 2016
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                            Address: Cuttack, Odisha, 753008
                            Website: www.shopclues.com

                            I was order a carpet . But after receive the product I found that the quality of carpet is not good so i want re turn that product.
                            Order id: 88704651
                            Return id: 2751009
                            Return date: 02/04/2016 01:50 AM
                            Returns status: Declined-SC Legacy
                            Product: Taba Medium Dari Carpet
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                              Shriram Ram
                              from Hyderabad, Telangana
                              Apr 7, 2016
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                              Website: www.shopclues.com

                              I have brought a new product (Formal gents pant) from shopclues by paying online. They sent me girls pant to my address. When i called for support, they said to wait for 10 days. After 10 days i again called shopclues, they replied no return for ordered product. Support is poor . They dont know how to treat customers. They never sent me the ordered product and when i asked they are saying they never send refund any product, they cheated me. Please dont buy anything from shopclues. Shopclues dont have email support. Dont have toll free. Totally fake
                              ShopClues.com customer support has been notified about the posted complaint.
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                                Abhishek Jain Delhi
                                from Jaipur, Rajasthan
                                Apr 7, 2016
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                                Address: New Delhi, Delhi, 110088
                                Website: www.shopclues.com

                                I had ordered for a sofa cum bed (With order number[protected] which was to be delivered by april 05-09. The order amounted to rs 12498.00, which was taken in advance.
                                We received a message from shopclue on date: 18.03.2016 stating “hi! Your shopclues order 87858146 for fabhomedecor - ariana wooden frame sofa .. Might get delayed due to unforseen issues on the seller end. We are following with the seller to ship the order at the earliest.”.
                                Following this we received a message on 28.03.2016 stating “hi! Your shopclues order 87858146 for fabhomedecor - ariana wooden frame sofa .. Is delayed. We will notify you of order cancellation in 48 hours, if we fail to fulfill it through another merchant. We regret for the inconvenience caused. For order updates.”
                                Following which we received a message on 29.03.2016 stating “hi! Your order 87858146 for fabhomedecor - ariana wooden frame sofa .. Has been cancelled as merchant could not dispatch it in time. We have initiated the refund of amount 12498.00 which will be processed by 29/03/16.”
                                And another message stating “hi! We have processed the refund for your shopclues order 87858146 for fabhomedecor - ariana wooden frame sofa .. And the amount will reflect in your account by 03/04/16.”
                                Please familiarise me if this is right as per laws. We have paid shopclues money for a piece of furniture, for which the company is enjoying the rate of interest and returning the actual amount stating that the furniture is not available with them. Why do they commit on something that they are not able to accomplish and play around with general public’s money. If they were unsure of the delivery they should have kept an option for cash on delivery, but this option was not available for this piece of sofa cum bed. I would be happy to file a complaint againt the company for such an attitude towards customer and would appreciate if a strict action is taken on this.
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  anuj deroli
                                  from Gurgaon, Haryana
                                  Apr 7, 2016
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                                  Address: Gurgaon, Haryana, 122001

                                  I have order for brio 3w, 5w, 8w led bulb. (Order no.[protected]got courier and found that the product was different brand h-lite very poor quality. When i called the str contact no. They not pic the phone. I want my money back or replace the product.
                                  Company address.
                                  Str enter prises
                                  1821/41 joor bagh tri nagar
                                  Delhi, ncr 110035, india
                                  Phone- [protected]
                                  Good product am using order number 3w 5w 8w
                                  Brio led purchase STR Enterprise very good 3W 5W 8W
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                                    V
                                    Vinod Mukundan
                                    from Madurai, Tamil Nadu
                                    Apr 7, 2016
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                                    Address: 670004
                                    Website: www.shopclues.com

                                    From: "shopclues.com"
                                    Sent: sat, 26 dec 2015 08:36:24
                                    To: [protected]@rediffmail.com
                                    Subject: your order 79825261 has been confirmed
                                    Hi vinod,

                                    Thanks for shopping at shopclues.com- your one stop destination for sab kuch wholesale rate pe!

                                    We have registered your order 79825261 – now it’s our turn to ship it quickly to you.

                                    Order date: 26 dec 2015, 08:32 am

                                    =============================================================
                                    From: "vinodjan" replied on sat, 02 jan 2016 22:50:46 add to address book
                                    To: "shopclues.com"
                                    Show full headers | hide details
                                    Hi!
                                    I regret to inform that i had been asked by the courier dtdc courier and cargo ltd. ( kannur) to come to their office and collect the above order.
                                    I fail to understand why a courier company did not deliver at my door step.A shipping cost of rs.15/- was charged in my order. Kindly note they refused to deliver at the door step.Also my house is only four kms. From dtdc office.
                                    Today i was forced to go to their office of dtdc by auto rickshaw up and down incurring an additional expenditure of rs.100/-.I fail to understand when the product is sold at rs.99/- a shipping charge of rs.15/- whether it is worth buying such products through net by paying additional transportation charge
                                    Request someone to intervene and ensure the refund of my unnecessary expenditure,
                                    This kind of publicity will have adverse impact on such companies.
                                    I once again request the concerned authorities that i get my refund of auto rickshaw fare.
                                    Regard
                                    Vinod mukundan
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Dear Sir / Madam
                                    The mail above is self explanatory.
                                    It is disheartening to see such large renowned Courier company up to unethical practices.
                                    For your perusal and necessary action.A word of confirmation will be highly appreciated.
                                    Regards
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                                      Rk9942
                                      Apr 7, 2016
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                                      Address: Kanpur, Uttar Pradesh, 208001

                                      I have purchased a Phillips trimmer and omg key chain but both are very cheep quality shopclues only make fool to customers all products are very cheep quality I faced 3 to 4 times same thing in picture product seen different and after getting all product r very cheep, I am totally dissatisfied with shopclues and suggest to others don't purchased on shopclues it's totally fake.
                                      ShopClues.com customer support has been notified about the posted complaint.
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                                        bipin.behera
                                        from Bengaluru, Karnataka
                                        Apr 6, 2016
                                        Resolved
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                                        Resolved

                                        Address: 497001
                                        Website: secure.shopclues.com/index.php?dispatch=auth.login_form&return_url=index.php%3Fdispatch%3Dorders

                                        Dear sir/madam,

                                        I had booked an order via shopclues dated 16/03/2016 through order no 88321421 and same has been informed the delivered through gatti courier service with pod no[protected] on 21/03/2016.

                                        I had received a call from local gatti office on 25/03/2016 that my parcel has been reached at ambikapur and come to our office to collect but i denied to collect at their office reason being i had paid courier service at my communication address.

                                        After comlpaining at both shopclues and gatti, they assured me that you are not supposed to come for collecting the parcel and they will arrange the delivery.

                                        On 03/04/2016 they are updating that i had refused of the delivery but i don't.

                                        Note: 03/04/2016 is sunday and i had mentioned my office address at delivered address than and 03/04/2016 is sunday than how i will refused on given date.

                                        Request you to kindly intervenue and make a note for the shop clue as well as courier partner who are playing with customers after receiving the charge and not deliver the order against the parcel.

                                        Regards,
                                        Bipin bihari behera
                                        [protected]
                                        Apr 9, 2016
                                        Complaint marked as Resolved 
                                        Company not resolved till date. I got a mail from company mail ID on date 08/04/2016 that they are liasing with logistic team for delivery of product with delay of 2-3 days otherwise refund the amount. But in another side they does not want to change the logistic team because already told that they do not want to deliver the parcel at mentioned address because already said that they wants to collect by me.
                                        ShopClues.com customer support has been notified about the posted complaint.
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