ShopClues.com Complaints & Reviews

On the product of kurtas and pyjamas we have ordered quantity 3 @447/- on all including charges 613/- we paid on recived date 30/03/2016 ordered date 23/03/2016 order number 88784693 but we recived one kurta and pyjam actually we ordered three quantity of kurta and pyjama we are appluding images of pack and single kurta and pyjama hi srilaxmiprasanna,

Thanks a ton for confirming your cod order 88784693 – now it’s our turn to ship it quickly to you.

Here are your order details:

Order date: 23 mar 2016, 12:10 pm
Image product quantity unit price discount subtotal
Mens white short length kurta with pyjama

Code: 82916190

Options: size-men-trousers: 40 3 rs.499 rs.350 rs.447
Subtotal :
Rs.447
Shipping cost :
Rs.147
Cod processing fee :
Rs.19
Total :
Rs.613

Shipping address:
Srilaxmiprasanna anumalla
Gurukrupa girls hostel, jodimetla 'x' road
C.V.S.R. Collage road, mdl. Ghatkesar
Hyderabad, telangana 500088
India


What happens next?

- we will dispatch your order
- you will receive an email and sms with tracking details.

Need any help?
Please write us at shopclues.com/support

Cheers!
Team shopclues

Kindly we are requesting you to refund the other two pair of kurta and pyjama

I had ordered boxers with xl size however i have received medium size. Im trying to ask them for a refund or exchange for almost a week but nothing has been done so far, they send me a mail explaining how to return but the return radio button is not visible against the defective product. Please find attached screenshot for the same.

Shopclues is fake company.
I place order for kids teblate300 on 2 week ago but product not received and website show product delivered i called to customer support but no anyone responding me he told me that our team call u within 48 hours but i call 2 time but no anyone responding me
This is my first time and last time

Hen i call up that courier person they say that shopclues person don't know actually from where the product is coming from so they give any date so don't trust on them. So don't know whom to trust.

2nd thing iwas told that once's you will receive new phone one executive will come from our side withing next 3 working days. But after 15days also no one had came. And when i call customer care they tell we are taking your request and will execute soon.

So i would like to know when will that person will come.

Kindly help me
Ticket number 6519825

Shopclues.com — Received 01 set of Sandals instead of pair of shoes on Mar 30, 2016
my order no 88766080 & received shipment with no awb no s[protected] & the same issue intimated to customer care [protected] & I returned the product. I want to lodge an complaint of Customer Harassment and also fraud.

Another order no 88179180 was received on march 26, 2016 where instead of pair of black gloves they delivered a red pair to me.

This is utter nonsense customer service i want to lodge a case at consumer court please help me doing that from my beside . I need an action against shopclues for fake products and wrong products on delivery always.

I need my compensation for wasting my time and fraud.

Solve the issue soon.

Hi we have ordered rain cover whose order no is[protected] and we got defective pc in courier for which made complain to return it we are getting no response for it, one of the customer service executive told us that they will send somebody to collect it.


please look into the matter and refund me my money for which i have already sent all the details earlier as well.
my Contact No is :[protected]

Hi,

This is regarding my online shopping made with shopclues.

I had booked a lloyd portable a/c with mail id: panchakshari.[protected]@gmail.com on 18th mar 16' with the only paid option. I had paid the amount of rs.25, 635.
Got the mail on the booked status

As this checkout option with proceeding on the payments can clearly justify, only with the stock availability.

But after these many days of completion, suddenly got a mail on today i.E. 30th mar 16' confirming the below scene,

[protected][protected][protected][protected][protected][protected]
We regret to inform you that we are unable to fulfill your order 88462709 and therefore, it has been cancelled.

Please be informed that despite receiving our intimation for cancellation of your 88462709, should the delivery of the product or order occurs at your shipping address, in such an event, we would advise you not to accept the delivery of the product. In case the order or product is received by you and you have any concerns with regards to the product, shopclues shall not be responsible.
Refund mode payment gateway
Refund through bank 25635.00
Total refund 25635.00
Shopclues refund id 9613347
Expected date of refund 30/03/16
Expected date of refund to show in your account 04/04/16
[protected][protected][protected][protected][protected][protected]
Attached the same in image format. Fyr.


This refund doesn't carry any interest added to it & wholesomely saying sorry for the thing which has went wrong.
This has really frustrated me & many have also gone unhappy with this service.

Kindly request you to please take a severe actions including the penalties.

Thanks in advance on your support.

With regards,
Shivaraj ekbote on b/o mr.Panchakshari patil
+91-[protected]

I am order mini coffee heater immersion rod, boil water for tea, heat boiler Code[protected] order date - 18 march 2016, 10:15 am today 30 march 2016 product is not delivered to me and AWB no.- 6532130 is not traceable and product promise date delivery date is 28 march 2016, i want my product on urgent basis or refund my money as soon as possible.

Regards
Arpit Tandon

On product page, the displayed price for the order is rs.625 & discount offered is rs.743. But they have charged me rs.743 for this order & given discount rs.625 only. This is totally inverse from the shown figures. I have send them page-11, page-22 & page-33 which shown price as rs.625 & discount as rs.743. I also send them page-44 which shows price as rs.743 & discount as rs.625. Thus, they have charged me rs.118 more than actual price. Please refund me excessively charged money at the earliest. I have filed ticket id: 6323108 on 02-03-16 at 10.17pm. I send reminder on 11-03-16 at 12.34pm & 14-03-16 at 11.40pm & 15-03-16 at 12:16pm & -03-16 at 06:16pm. But they replied regarding return policy. They also send me return policy. I again lodge complaint with ticket id: 6524085 on 26-3-16 at 6.16pm. But they again reply me on same line and informed that the return policy is expired.

They don't look at the 4 screenshot send by me. In pictures -11, 22 & 33 they showed price rs.625 and very smartly they changed price to rs.743 in picture -44. They are ignoring this clear evidence. Please guide me how do i get my refund.

Customer Name- Sankalita Roy
My Order No.[protected]
Date of Order- 16th March, 2016
Amount of Order- Rs.508

I ordered a dress combo from this site however the product that came was totally different from what I had ordered... I requested refund immediately and it had been days until they came to collect the item, which was under my possession till then. After returning the item they showed that the refund will be completed by the expected date of 26 th of march. However its the end of 29 th of march today yet I didn't get my refund. Along with slow speed, sending wrong product, they are even harassing with my return request. I really think they should have the sense of responsibility towards their customer. Please help me solve this issue.

I have purchased the Philiphs 48 inches LED TV vide order no.88809507 from Shop Clues.com and while ordering the product it was mentioned on the site that there is free installation of the product but after receiving the product Company is demanding further Rs.1300 plus Taxes for Installation and when filed the return request which is under the Shop clues policy It has been rejected.

My Name Is Rajiv Kumar Singh
I have buyed Samsung 32Inch LED TV
Order No : 71910685 from ShopClues on October 2015 within 04 months I have been facing Problem; Problem is half portion of TV is getting Blur( getting Dark )and half portion Screen showing.

This is Very Annoying

By Repeatedly Chasing my Problem Issuse again and again No Body has visited my House to See my Complaint.

And the feedback what I got is
my Complaint has been Closed by saying it is internally Damage by Mishandled.

I don't agree that it is "internally damage due to mishandled".


No body has visited to my place for investigation, how can you say it was mishandled .

When there is no physical damage on screen.

Kindly arrange pickup immediately and provide resolution.

I am calling again and again for the resolution, it is very frustrating for me.

Waiting for replay.

Ordered for zebronics node mp3 (Order no:[protected] and received a duplicate product, shopclues not refunding money stating that i failed to contact before 10 days. What can we do when we are travelling? Does that mean that shopclues can push duplicate products?
Merch ref: lmn24 (Beware of this seller)

Received only 01 set of class fruit juicer instead of 02 no's my order no 88795089 & received shipment with no awb no s[protected] & the same issue intimated to customer care [protected] & signature of the delivery boy(S.Subramanyam) has been taken on the invoice copy as proof.

Solve the issue as soon as possible or the matter will be taken seriously as fraud.

Harikrishna.[protected]@adityabirla.com

Mujay product toota huya mila hai 10 din ho gaiye abi tk koi response nahi mil raha unki trf se maine complaint bi ki hai please help me .Maine unko phone bi kiya tha or vo boal rahe hai ki aapko naya product mil jayega pr abhi tk koi response nahi mila unki trf se .jis din product mila usi din maine phone krke unko boal diya tha ki aapka product toota huya mila hai

I have placed an order on[protected] at shopclues.Com which order number is 88211470. They deduct sum of rs 284.00 from my account on that same day. But i have not received the product (high power 12v portable car wet and dry hand-held vacuum cleaner (blue, white) ) yet. Now on the shopclues account it shows that the product delivered. How is it possible. Now i want to refund my amount as soon as possible.

I have purchase a kurta from Shopclues app. and my order id 87374117.
But I have return this product as on 15th March but still not received refund money

Ajit Singh
[protected]

On 12.03.2016 i purchased a kriaa 14fashion alloy & stone bangle set on line by making payment from shopclues.com . My order no. Is 87828671 it was intimated to me that the items will be delivered on 23.03.2016 by aramex.com. Tracking no. Is [protected]. On tracking location of shipment was shown at berahampur (Odisha) whereas my address is a/17 budhijam orient colliery, brajrajnagar, jharsuguda pin number 768233. I waited up to 29.03.2016 this is purely forge and baseless.

Therefore it is requested to kindly do the needful and confirm receipt on my email id as well as on mobile no.[protected]. Thanking you hopefully.
Yours rajan kumar shukla
29.03.2016

I brought a smart phone from shopclues at 21 the march 2016.btvafter taken the packet from delivery boy it looked old, & box was wrapped by old frayed plastics.the phone did not work properly. The Right side of the screen does not work. From the starting date I saw that there have many contacts, photos in gallery, messenger chatting, many massage, game and all.after seeing that I under stood that it is second hand and I wanted to refunded my money. After that I gave return request at 22 the march& they assured me that with inhr48 hrs they will refund my moneys. BT 7days is left .after all they did not provide me any warranty card, any papers. So what will keep the second hand & not working pH?? Plz take the step about my pH.

I have ordered the sofa set in online and I payed the amount of Rs.15, 000 but after a month I received a message stating that the sofa is cancelled due to non availability of the product from merchant side .
Shop clues have requested to order the other sofa and promised to deliver the new product in very short period but again after 15 days to 20 days I have received a same message with same content " Order has been cancelled due to non availability of the product from the merchant side .

I feel the website is pooling money from the people and using it .

On 10.03.2016 i purchased a bhagalpuri shari on line by making payment from shopclues.com . My order no. Was 87771533 it was intimated to me that the items will be delivered up to 19.03.2016 by aramex.com. Tracking no. Is [protected]. On tracking location of shipment was shown at berahampur (Odisha) whereas my address is ccb/144 cisf comples nalco nagar distt. Angul pin code 759145. I waited up to 22.03.2016 when the item was not delivered to me i approached to costumer care of shopclues as well as arames.com but no suitable reply received. I regularly approaching both. Today costumer care of shopclues has intimated through sms that item has been delivered to you. On tracking the no. Aramex.com. Also showing that the item has been delivered to anil kumar pathak at berahampur. This is purely forge and baseless.

Therefore it is requested to kindly do the needful and confirm receipt on my email id as well as on mobile no.[protected]. Thanking you hopefully. Yours anil kumar pathak /28.03.2016