ShopClues.com Complaints & Reviews

Order no[protected], return request - 2654268. I bought a stand fan under this order and upon receiving a broken product when i raised return request, shop clues (Sc) did not arrange pick up request. They advised me to send the product back to delhi office arranging courier myself stating max courier cost cost re-reimbursable as rs. 300. I took courier estimation of the product from dtdc and it will cost rs 1100. Why shall i pay from my pocket rs 800 where shopclues is responsible for this? Even after repeated request to shopclues to arrange pick up by them, they did not do anything. Now even they stopped replying to my queries. Hence i am raising complaint in consumer forum hoping some positive resolution. I want shopclues to take back the product with their courier arrangement and refund the full amount. Thanks in advance.

I placed an order for a wireless laptop mouse on March 10th - order number 87714337. This was delivered on 20th. When I opened the consignment, I was shocked to see that the product is a used one with scratches, stains and in a non-working condition. Image attached. I immediately raised a return and refund request. I was told that a courier will come and pick up the product from me. On 23rd when the courier person who came to pick it up, refused to take the product back since they pick up only defective products. I re-raised the issue with Shopclues who once again said in the 48 hours they will revert with a response. On 25th when I called Shopclues to check reg this, I was shocked to hear that I refused to return the product to the courier person, whereas the reality is nobody even came to pick it up. Since then I have been following up and there is no resolution in sight. Like me several others have been cheated by Shopclues by not refunding the money. Complaints customers remain unanswered. www.facebook.com/shopclues/

Sir I ordered a memory card with discount so i paid for a order and that's confirm because saw much discount on selected product but now they cancel i want that product in that price if they are showing the price its there responsibility to manage otherwise close the company there cheating so many people's i want your help and solve although they gimme refund but i don't want that i want my ordered product

Dear sir,

I was ordered 2 no.S of lenovo 10400mah power bank (White) on 11 march 2016 in shopclues.I was received on 18 march 2016.I opened the courier it is only 1 lenovo 10400mah power bank (White) is there in box. And it is not working properly. Then i was return same product which is i received on same date(18 march 2016).There is no response and reply from shopclues.I have photo proofs which is i was received . 10 days gone away.No response here.

There is 2 issues now i am facing now.

1). I want to return this product and refund my money immediately
2).Take an action on merchant this type of missing products delivering to customers .

Order number 87012836
Product is not authentic. Despite of making several complaints, company is not ready to take any action. Everytime, I have to call and check for complaint status and there is no correspondence from shopclues. Finally they have denied my complaint. Moreover, this product is available at 1700 at othr websites, I paid 2399 for same which is not authentic. Please look into the matter.

Thanks
Mohit Khanduja
[protected]

I buy two shoes and i paid money but i get one only shoe i paid 655 rs for two shoes please return another shoe .on date 21.3.2016 ph no [protected] order no.#88188643.adrees of consumer : vinayaka vinay 45 bcm hostel sirsi KR 581402 we get it from 13, samrat Apartment vasundara Enclave delhi, NCR 110096, india ph [protected] please i want it soon plese return it.

Sir,
I request you my bank details are submitted in your site so plz send my money. and Conform my bank details update are not update plz call to me my Mobile No:[protected], I have taking to your customer care representatives they are told not update, today i have receive a mail from u then i have update my bank details so plz send my money.
M.mahendra

My sbi account no:[protected]
IFSc code:SBIN0000798
Branch :Kovur (Nellore)

Dear sir, we received hp laptop bag dated[protected] inside box no bill ( invoice copy) found which is required for warranty claim. Please provide the bill ( invoice copy) to us. Please send it to my e mail. (Mohith.[protected]@d2lpharma.com) 　 my details: customer name :- d2l pharma research solution pvt ltd mb. No :- [protected] order no[protected] order date:[protected] products:hp laptop bag for 15.6 black - deliver date :[protected]

Sir,
I have order a Shoeniverse mens blue causal loafers 1 pair size of 8 number cod order no. 87881976. The mention order received on 22.03.16 but after opening the parcel I come to know that the received shoe and order is different in size and co lour. I have order 8 number size of sky blue co lour but you have sent me 9 number size shoe navy blue co lour.
Kindly note this and please immediately exchange me the product.
Waiting for your kind support to solve the problem.

Thanks & Regards

Sudarshan lokhande

Recently i bough a fitness watch from shopclues.com for rs.999/--. They really sold me a defective and useless watch which does not work. So i complained at once for return and refund. They replied but never took it back. E-mails are given below:

Swapan k banerjee

[protected][protected][protected]
Hello,

Thank you for contacting shopclues.com.

This is to acknowledge your return request. Your request has been logged with ticket number 6452426, please use the same email for further communication.

We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.

We look forward to resolving your request as quickly as possible.

Thank you for your patience.

Team shopclues.

Dr swapan kumar banerjee
Mar 22 (4 days ago)

To shopclues.com
Dear sirs,
You have neither exchanged my bluetooth watch, nor offered technical advice to run the watch.

It's not working. You must take back or help me to run the watch.

You will lose more and more customers if you cheat customers by selling defective products.

Please reply.

Dr.Swapan kumar banerjee, phd (J.U)
Former associate professor & head of english department,
Narasinha dutt college, howrah-1, india

Sir i want to return my order because it is not satisfactory ! As you give the information regarding, the product is not seems like that! The customer care agent is very rudely towards me ! And is not able to resolve my problem! Sir at least give the orignal image of the product .this is the first time when i ordered from this site ! I faced the worst experience your site is seriously the worst one! You are not been able to resolve the problems of your customers ! I want my money back at any condition!

I have request for the return for my phone. Its been a week & I haven't got any response from them. When I call customer care they just tell that I will get the response in 48 hours. However I have not got any response.

Order Number: 87735217
Order date: 10 Mar 2016, 01:49 PM
Return: 2709971
Return Request Date: 17 Mar 2016, 09:36 AM
Action: Replacement
Status: Return Requested

I am order lava x5 battery + warranty 3 months my order id[protected] order dated 06/03/2016 amount paid @490 and i want to received the product 11/03/2016 after receiving the product is over size battery is not fit on my mobile and i am request to return the product wrong size dispatch but company has been refuse my request not accept as per term and condition please read (All our merchants are committed to honour issues raised under ‘buyer protection’ i.E. If the product that you have received is
•wrong size
•wrong color
•wrong quantity
•defective
•damaged, or
Significantly different from the description given by the merchant) and my return request no.2693787 please help me company don't accepted my return request.

I ordered Triple Action Hair Tonic Order No.87463483 on 7th March by paying Rs.575/- on line through Internet Banking.
The delivery was promised on 14th March through Innovex Courier Courier tracking No.2341394
Till date I have not received the shipment. The e-commerce company and courier have not provided any satisfactory answers.
shopclues is cheating the customers and not providing any answer through their call centre.

I placed one order no 79128429 i am not available once i came i oen the parcel and trioed to use that vaccum cleaner once i start wire is going to heat very badly and then one voice came and product not working this is just like a toy and dont knwo which type of seller they have i am very dissatisfy please do not place any order for the electronics from shop clues

I have placed below orders for which I m mentioning the status:

[protected] Order date - 15 March 2016. Order auto cancelled due to delay in processing.
[protected] Order Date- 15 March 2016. Received late on 2o March. Once updated the wrong information by courier.
[protected] Order Date - 14 March 2016. Order Not yet received. Too much delay . Got a message that it will be delayed by 3-4 more days.
[protected] Order Date - 19 March 2016. Got a message that it has been shipped. But later got a message that it will be delayed by 3-4 more days.

Not happy with the order delivery. Too much of delay. I would like to cancel all the undelivered orders.

thanks,
Deepti Pargaonkar
[protected]

I was ordered (Order No.[protected] a Samsung Galaxy J5 phone in shopclues.com on dated: 9th March 2016 and they given maximum delivery date 16th March but after few days they extended the delivery date 19th March 2016. On 21st March 2016 when I ask about my order they told me that your ordered product on transit and given me a outside Indian Carrier company (DELDPRONTO) phone no. which is situated in Mexico.

On today they send SMS that given refund on 3rd April 2016. How can I hold so much days ? This is a totally fraud firm which was mentally harassed me. I want my money immediate basis with 25% late fee.

Not only two but about to one week is over. What a great cheating style. They just simply sent another consignment number of DTDC to make me fool and put the amount in your pocket. I asked detail to Mohit Gwalior who received the item. Now I have no interest in either your item or Shopclus just return back my amount.
S MAHANTA

I have placed order on shopclue on 5th or march but till date of 22nd march not received item. When try to track shipment on mentioned delivery service it is not even responding/allowing. Register complaint on shopclue no response. When find no from google and called response is embarrassing. track No [protected]. Order No 87203975.

Order no 87235309 not received