ShopClues.com Complaints & Reviews

Product should be replaced by shopclues.com & since the product is purchased from shopclues, com they are solely responsible for relacement/refund on my purchase...

My refund request is also been denied..


Dear louis,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 86098508.

As we already informed you earlier in previous communication to visit the nearest service center and seek assistance as the product ordered by you is under manufacturer warranty. In case they fail to resolve your query, kindly collect job sheet and send us the scan copy of the same.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Neeraj
Customer support team
Shopclues.com
S::s

Product:-oneplus 2
Order no:[protected]
Return requested for shopclues order 86098508

Louismendonca
Feb 27, 8:18 pm

Comment: need a replacement of same mobile phone...Defect in front camera...Showing some vertical lines when the front camera is on/while clicking photos..Also these vertical lines are seen in the final images when the images are clicked...
Order number: 86098508
Return number: 2662771
Product: oneplus 2 (Sandstone black, 64gb) - (6 months brand warranty)
Reason: manufacturer defect
Action: replacement

I have order our shopclues order 87082742 for strontium nitro 16gb memory card - micro.. Order pay from net banking. Shipping details sent to me kur[protected] for tpc courier. Expect to receive order by fri 10 mar.
But,
Order not delivery 11 mar check order status.& sent to my order at my address.
Pl. Do the need fully.
Prafulla patil

Hi
my order number is 86786705 led watch led
shipped by fsc%20-%20 express%20 seller
product booking date is 29 march 03:58:19pm

i have to already pay .immediate action my complain.

if there is not possible than return my money

Blueplast hot lunch box with 2 pecos. Stainless steel containers

Code: 1819520
My payment details
07-mar[protected]mar-2016)
To transfer inb avenues india pvt. Ltd
Ccadc2ebb860ig0bpnmmw7

Naaz Bag Collection Blue Non Leather Star Hand Bag
Code: 81987170, 10th march 2016 i placed above item through Mysmartprice.com website with shipping charge. Mysmsart price websites is shows that buy one get one offer with free shipping. shopclues collected shipping charge with total amount of Rs. 309. after i called customer care no. they told we are did not mention free shipping, which website? i told above website name ok sir my self asking buy one get one offer is there are not? they told no. Which website the mention buy 1 get 1 offer? i told all the details. they are not accept. after that i suddenly i dont want that products, immediately cancel my order. kindly give the possible solution. i have the all the proofs.

I used to regularly order products from shopclues.com, on 6th March 2016 I had ordered a T-shirt (Afylish V-Neck White Printed T-Shirt) from shopclues.com, a payment of Rs. 195/- had been made through SBI net banking, reference no: CCADC1DYQ682IG0BPKSBH8.

The consignment was shipped on 9th March 2016 through Delhivery courier, since then I have been tracking the status of my order, it was shipped from Tirupur, Tamil Nadu. Yesterday 10th March 2016, when I checked the status of consignment, the status displayed on the website was "Held for duty/taxes" Location: Salem, Tamil Nadu.

Immediately I logged in to my shopclues.com account & wrote a mail to their customer care inquiring about the status of my consignment; what the status means (Held for duty/taxes), the ticket number generated was 6390979, I didn't receive any reply from them till today, so again I decided to update my complaint by providing them a snapshot of the status displayed by the courier company, now their reply is awaited.

I didn't expect this from shopclues.com as I had regularly made purchases from them till date without any issue, but this was the first time I faced some sort of bad experience with them, they need to look into this matter & sort it out as soon as possible before they loose my trust in them.

I will keep on doing followup & update my complaint here, till I receive my consignment delivered from them.

Order is not delivered
During tracking order no 86952548we read that consignee that we are out of station which is wrong delivery. Man calls you want order or not and then asked adress I give correct adress but still they didn't

I ordered "college girl cotton camisoles" on the date of 6th march 2016, at "shopclues.com". It had been delivered today(10th march).
But, instead of ordered product, that is 'college girl cotton camisoles' their is a white colored 'kurta-pajama'.
So i just want to request you to return this product.

Order no 86674080
dotzot tracking no I[protected]
my parcel not delivered
show dotzot tracking location sagar my parcel 7 march

Hi,
My Name is Sagar Sharma I have ordered for Philips DSP 2800 5.1 Speaker System (20W) on 11/01/2016 and received the product on 25th Jan 1 speaker is not working than i have requested for replacement the product has picked on 23 feb 16 but still they have not provided me any replacement i have called more than 50 times but they have not provide me any solution snapshot is attached for your reference kindly do the needful.

Thanks & Regards,
Sagar Sharma
+91-[protected]

Hai..i ordered a pair of globalite shoes on shopclues.com on 13/02/2016and prepaid the amount of RS.310 on the same day as there was no cash on delivery option avaliable. and i have cancelled it the next day for some reasons. then i requested for the refund .it was intiated on 17/02/2016. and was told that it would be credited by 7-15 days. bt still today i.e 9/03/2016 i havent received no amount in my sbi account . i have checked at atm bt no amt. is credited. i hv called the customer care people and they have given me a 23 digit refund reference number.
now i want to know how would this number be useful to get back my money.

I orderd "svl 42 celerio full hd led tv with soundbar exclusive combo deal- samsung panel"
The tv deliverd but in combo offer led tv with soundbar & woofer not received with same box.
Try call to seller on [protected] but he not pickup ph. Every time...
The i called your costumer care on[protected], he told me we wil send a link then you fil a complaint . But your link is not working...Link msg is - hi! We request you to please go to http://sclu.Es/1jkny to file a return request against order 86537305 and product svl 42 celerio full hd led tv with sound.. . Thanks for shopping at shopclues.
Plz send me differences rs.4000 (I shown shopclues without offer this like tv only pice is 16990rs.) of sound baar or send me woffer & shoundbar. Please co-oprate me...
Order no.[protected]

Sir, i am Kartick Paila .i give a order on 29th feb 2016 in shopclues. com.my order confrimed.my order no 86786940 and delivery date 11march. confrimed massage have in my email and massage box.two days letter my order cancelled by shopclies.com due to their syatem fault. i want my immediately. if shopclues do not delivered me then i will go to consumer court with my avidance.already i discuss in west bengal consumer court about this matter.
please take action immidiately .and delivered me.

I have purchaged 2 induction stove by shopclues.com but they are making fool to customer .
they have send only one product to us and that is also braked and they didn't provide any re-orderd to me so kindly take the action against this website .
dont purchaged any thing from this website

i had purchased combo offer lancer sport shoes but they sent me other local shoes then i return it they have taken my order then they send my money through clues bucks 698 then i purchase again VKC Pride Tan Sandals for Men-301Code: 6477406 and order no 87222100 of Rs.350 and Paragon Slickers 8828 Red Code: 83301478 order 87224699 of Rs.350 but now they delay my order and send me message your product is not available, please make the necessary arrangement so that my product will reach in time on my address.

I Ordered otg cable combo pack bcz its showing good quality at online website after receiving the product, product was totally bed quality and also not supporting in any mobile then i called to customer care they are saying sorry we don`t have return policy.i want to ask why you don`t have return policy if any item not working then you have to change for better communication.

my order no 87124069

Hi, I ordered charger twice & 1st 1 i returned. 2nd 1 some courier service people didn't give. Now, shopclues not returning my money. It almost been 2 months. I keep calling them every week.
Order no.[protected] & 83587465

Fruit juicer order no 86440609 product was crack so I file a return . complaint was file on 2 Mar 2016 there ask pic of box packing insend them till its showing information pending from customer not a call from customer care support.

I had bought a pair of brown boots from shopclues order no :85574502 .the boots which were sent were grey colour of a different company all together. On top of it they were defective .I had sent snaps of the boots revived to ur customer executive for return of the product.then a courier person came up and took the product back .after that I have been fighting with shopclues for my products refund .but haven't received it .everytime I call shopclues customer csre executive tell me will look into the matter n revert in48 hrs .many such 48 hrs have gone but haven't received my refund yet .I am very disappointed with shop clues for the second time . I want my refund back I think shopclues are cheater and only do faurds ...

seepal.[protected]@gmail.com
[protected]

Dear Sir/Madam,

We have order one Samsung 40" LED date on 22/02/2016 .Our order number 86181359, the model was 40J5100, We have received by courier on 08/03/2016 the outside wooden packing was good, but actual LED box old, LED panel broken and also board missing in the LED inside.Sir if the led panel is damage may be it is happen at the time of transportation, but the led box is old Board is missing how it is possible U people are purposely done this. We don't want Money to be Back i want brand new box Piece led to be delievered within 4 days This is not proper service. Kindly resolve the issue, Other wise we will go to media and consumer court.

And the amount which is done is debited in my account on 22/02/2016.

Regards

Chinmay (Mb No : [protected])