ShopClues.com Complaints & Reviews

SIR, I had purchased 2 bottles of the above product a few weeks back for rs/2100
plus shipping charges, which i paid and took delivery.After a a day or two i casually examined the label, and was surprised to see that the price on the bottle'showed Rs 550/-on each bottle.I immediately called the customer care and
told them about the same and asked them for immediate refund of the extra charged Amt.or to send 2 more bottles to compensate .They asked me send the
details, which I did. So far i have not received any reply.Kindly see that my money
is returned or 2 more bottles sent at the earliest.
Thanking you,
Yours faithfully
P.Venkatadas
email, [protected]@rediffmail.com

I had brought a signature headphone from offer section on feb 2, 2016 and its order no is #84599001 through debit card and now its been near about 20 days and one part of the earphone is'nt working properly..So i expect any correspondence or any other warranty for this product ..

I have purchase WG-water spray with gun through your shopcules, but very regret to inform you that we have received the product for damage condition. pipe are jointed for the middle side. that way creating leakage problem.way you are a such rejected item. i cant used this type of rejected item .Kindly arrange rejected item & give us our advance payment. i can, t satisfied with your product. it is a dallibratly chitting with me.
My order No[protected]
Item Code -WG - Water Spray Gun 10 Meter
Code: 81414389

Regards/Payal Desai/[protected]

I have been cheated by Shopclues e-commerce company. This was order id: 84872687

and i requested to return on same day when i got this with another billed in mobile box and it is return request: 2633389

This is used product, speaker not working properly, display disappear any time.

सर मैंने shopclues से एक कार वैक्यूम क्लीनर लिया था जिसका ऑर्डर आईडी 85441678 है।
ये ऑर्डर मैंने 13 फरवरी को किया था पर जब मुझे ये मिला मैंने इसको प्रयोग किया तो ये काम नहीं कर रहा था फिर मैंने इसकी कम्प्लेंट की पर shopclues वाले बोल रहे है ये वापस नहीं होगा हमने इसकी क्वालिटी चेक की थी । पर श्रीमान जी जब ये काम ही नहीं कर रहा है तो मै इसका क्या करूँ । या तो आप इसको रिप्लेस करा दे या मेरे रूपये मुझे वापस करा दे ।
shopclues वाले नहीं सुन रहे मुझे बहुत परेशान कर रहे है आप मेरी मदद करे । मैंने तीन बार कम्प्लेंट की है कम्प्लेंट नो है
6220447, ये पहली है
6235659 ये दूसरी है
6264509 ये तीसरी है

ShopClues order 83356238. Experience - Are you kidding me?!!! The "brand" is a fraud. The seller is a cheat. ShopClues is peddling products from street vendors without taking any responsibility whatsoever. The experience goes like this - I see a Rs 10k 32 inch TV. Buy it. Reaches me on time. But wait. The TV does not turn on. A zillion phone calls to ShopClues gives me false reassurances. "Don't worry sir, it is covered by 10 day return policy". They keep saying this for 10 days. And one fine day, a joker from ShopClues cancels the request for return, I challenge them why. And I'm told that since it is a manufacturing defect, I have to take it to a Maser service centre. But wait! I ask him where's the nearest service centre. Maser apparently has none!!! So what solution does ShopClues have to offer?! "Don't worry sir". He just as well could have said " Don't worry sir. You are screwed." Anyways, 48 hours later my request for return is still showing as closed. I don't have any doubt what that means! It means that I am truly screwed - by a street vendor by the name of Maser (Arya) and by it's drug warlord ShopClues. I hope I'm the last one to be duped. Warning every potential buyer to keep this "brand" outside your radar.

They people are totally fraud i hv purchased a watch of rs. 1600 and they hv sent 50 rs. Watch . Now when i called they r saying we will check will refund or exchange after 4 days now 1 week already passed and no response from their side pls do the needful second time this thing happend to me.

Dear Sir,

I have ordered the Stylish Leather Analog Watch of Rs.138 on 23.01.2016. As per timelines of the shopclues.com the final time for delivering the product was 05.02.2016. But the product was not delivered within the timelines. When I contacted the customer care they have registered a complaint no: 6161279 on 13.02.2016 for refund and asked for 48 hrs for resolution. But no response. Again when I contacted customer care they apologised and again they have registered another complaint no: 6161279 on 18.02.2016 and again asked for 48 hrs for resolution. Every time I contact customer care they are registering grievances but not refunding the amount and always asking for another 48hrs. This is pure cheating by the shopclues.com in open online market place Who promises for money back guarantee and I am fed up with this kind of behaviour from the shopclues executives. Please register a case against such a online frauds to create awareness among the common consumers.
Thanking you
Manjunath Prabhu

I got a defective product, return was done and it has been 1 month since the refund has been initiated but not received till date

Repeatedly getting g worst product from this site ... So I prefer even not to open this site such a bull **** app.
They crossed their limit when I return the product by my own ways ...they told me that they will refund the courier charge to me even though I sent them the image of courier slip they didn't return me now it's already 2 mo tha over .

Rejected items received, by corrupt mobile no. [protected].
It is requested please return times and refund my amount Rs. 888
Otherwise I will go to consumer court

No action has been taken from your side,
it is once again requested please return your rejected items and refund my amount.

Thanks
Renu
[protected]

I order shopclues.com dt.11/02/2016 Desinger ISI Helmet price is Rs.538.i given the full price but sending me Dameg and rong colour Helmet

According Order No 85542925 I on line Ordered Salt casuals Shoes without lace but company sent me different shoes which is not according to my choice.I returned my shoes receipt no ISCR 51073963 but my refund of amount is not reach to me
RAMESH CHAND
[protected]

Order No: 84567205
I have placed on order for Samsung 40 inches TV on 2nd Feb 2016 and paid the cash through Online. The expected delivery date was 13th to 16th Feb 2016. Even after the TAT, I haven't received the product. I tried to track the Shipment number which they have provided in mail id (135719 for Beacon Surface and 7 horses) and its showing "No product available” and “Tracking ID is not correct”. I have raised the concern on 18th Feb 2016 and assured it will be reflected in another 48 hours and still its keep going on with the same response. Almost 25 days over after placing the order in their site.
Yesterday I got an email 23rd Feb 7:50 PM stating again the product has been shipped and at 23rd Feb 9:50 PM the product has been delivered to the Shipping address and 24th Feb 2016 got an email stating to rate the product, however I haven't received the product yet.
I have called them and now they are saying it's still under shipment. Really it's very frustrating and without delivering the product they are arguing with the customers.

Mail ID: [protected]@yahoo.com
Contact No: [protected]

My Name K.Nara hari I ordered Samsung LED in Shopclues ( Order No:[protected], Clues people sent me message about dispatch of my product through Beacon Surface courier service by Tracking no: 135122, but it is not traceable in web site of Beacon courier service web site (http://sevenhorses.in/api.html). upto this time i didn't my product, after so many calls suddenly they posted a status as Delivered though Beacon courier service.

In my home town Guntur there is no such a type of courier & Parcel services like Beacon Surface couriers, 7 horses couriers . But shop clues people telling that they deliver the product

with out having any courier points shopclues and Beacon surface courier people and give commitment of delivery and cheating the customers,

I raise a complaint about this issue with sop clues people Complaint ticket No: #6240621. but no response from those people

Please give my product Or my Money Back

Hi,

I bought from your website and you have mentioned 10 days return policy if product is not satisfied or damaged why the heck the merchant(Mitashi) called me to send a repairing guy. If your sending damaged peace to customer and the next i was asked return the item according to the policy. Why are making things so hard to customer this worst website i have used.

Thanks
Vamsi


On thu, feb 18, 2016 at 8:49 am, shopclues.com wrote:
##- please type your reply above this line -##

Shopclues support, feb 18, 8:49 am:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 84803265.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant again and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best regards,
Customer support team
Prerna sharma
Shopclues.com


Vamsi krishna, feb 17, 1:30 pm:
We can hit with stone on your head only once without knowing the pain. I donot want the points i want my item returned which has to be a simple process since item is damaged and if we do return in the nextday immediately.

Who in the hell buy again from the website which is making the customer suffer since the item delivered by them.

Thanks
Vamsi


Shopclues support, feb 17, 1:17 pm:
Dear vamsi,

Greetings from shopclues.com.

We apologize for the inconvenience caused against order no. 84803265.

We value your relationship with us and would like to offer you 500 clues bucks for defective product which will be credited in your account after your confirmation. We request you to acknowledge. Once we receive confirmation from your end, we will credit clues bucks which will reflect in 3-4 working days in your shopclues account.

Please note, you may use clues bucks for your future shopping at shopclues.com and 1 clues bucks is equivalent to 1 rupee. For further queries, refer to http://www.shopclues.com/cluesbucks.Html

For further assistance, kindly refer to www.shopclues.com/help

We look forward to your shopping with us again.

Best regards,
Customer support team
Sanjay kumar
Shopclues.com


Shopclues support, feb 16, 9:00 am:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your query regarding order no. 84803265.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best regards,
Customer support team
Prerna sharma
Shopclues.com


Vamsi krishna, feb 15, 12:58 pm:
My issue is with charger it is bulked up and has black soothe on the edges.

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Shopclues support, feb 13, 5:42 pm:
Dear customer,

Thank you for shopping with shopclues.com.

This is with regards to our previous communication, kindly share the required information to proceed your request.

Please note we would require the information within 48hrs, failure which we will be unable to process your request.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Monica
Shopclues.com


Shopclues support, feb 12, 4:11 pm:
Dear vamsi,

Greetings from shopclues.com.

This is with reference to your order no. 84803265 placed with us.

We apologize for the inconvenience caused to you. However, to proceed further, we would require images of delivered product highlighting your concern clearly. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Neeraj
Shopclues.com


Vamsi krishna, feb 12, 12:12 pm:
I opened the ticket and if it is not allowing me to do anything since the ticket is already raised.

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Customer support team, feb 12, 12:09 pm:
On the behalf of the customer
I want to return this product because this is a defective product so pleas emidetly return this product as soon as possible.
Regard
Aditi
Shopclues.com


Shopclues support, feb 11, 5:53 pm:
Dear vamsi,

Greetings from shopclues.com.

This email is in regards to your request for return of a product. For us to provide you with a solution, we had requested you to file a return request in our previous communication.

However, we have not received any update, hence we are unable to proceed without the return request.

For further assistance, kindly refer to www.shopclues.com/help

Best regards,
Customer support team
Kunal
Shopclues.com
S::s

Vamsi krishna, feb 11, 11:48 am:
Alreadr raised the issue why i need do it again this worst customercare response i hear.

Thanks
Vamsi

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Shopclues support, feb 10, 11:53 pm:
Any updates on this


Shopclues support, feb 10, 3:06 pm:
Dear customer,

Greetings from shopclues.com.

We apologize for the inconvenience caused to you. We would like to inform you that we have sent you an e-mail stating the procedure to file a return request.

Kindly go through the link and file the return request within 24 hours. We would like to resolve the concern as soon as we receive the details from you. Hence, please provide us the details within the time frame.

Please note that to proceed request, you are required to file a return request by login to my account.

For further queries / concern write to us at www.shopclues.com/help

Best regards,
Monica
Customer support team
Shopclues.com
S::s


Vamsi krishna, feb 9, 12:02 pm:
Mobile looks used one the ccharger is not working i am attaching the photo of the charger.

I want to return the item.


Cheers,
Shopclues support team.

[jdg6zg-wg3j]

Shopclues is very cheap website.
Cheated their custumers. They take orders and after sometimes cancel the orders and after that price increases of same pròduct.

The above mentioned product I received is having multiple problems like hanging, over heating, etc. I complain them and asked for replacement but they refused to replace.

It is first time I placed order from ur firm I.e.Sony MDR xb450 headphone vide my order no 85935285. And when I received that item I felt the product is very cheap poor quality and may be duplicate..even I paid 845 rs for the same but that product is not up to standard up to below this price...plse don't play with customers humanity value...

Rejected items received, by corrupt mobile no. [protected].
It is requested please return times and refund my amount Rs. 888
I have raise complaint through logged with ticket number 6111541.
but no action has been taken from his side.
it is requested please take necessary action.

Otherwise I will go to consumer court
Thanks

Renu
[protected]