| Address: Gurgaon, Haryana, 751002 |
| Website: SHOPCLUES.COM |
R/Sir, Self had booked one order for Tummy Trucker through Shopclues.com online vide order no 83882703, Regret to note that the same is not being delivered till today. As per shopclues committed date was 06.02.16 but till today 11.02.16 the same is not being delivered at our address: Supriti Patra, Plot No 219/396, Nr. Little Pearl Play School, Near Ambikar Residency, Nr. Ganga Jamuna Enclave, At-Botanda, PO-Kuha, PS-Airfield, Bhubaneswar, Pin-751002, ODisha. The shipping has been delivered by Shopclues on 27.01.16 through professional courier vide tracking no GGN70236313 and the same is reflecting as bag received at Bhubaneswar. However the courier partner is not delivering to our doorstep against the committed booking by shopclues. Professional courier address: no7-A, STATION SQUARE, KHARVEL NAGAR, BHUBANESHWAR - 751 001, Mob: [protected], [protected] mail:[protected]@tpcglobe.co.in, [protected]@tpcindia.com. In this regard I had talked to shopclues representative Ms. Tanya Gupta and Mr. Prabhat Chaudhary since last 02days and told about their courier partner M/s Professional couriers mercy business. Mr. Prabhat chaudhary senior executive of shop clues assured for 24hrs from today. I will wait for tomorrow again update on this issue I told. Parcel where lying is only 07kms from our residence only but the dealing person of courier co is too negligible and very harsh in nature. Please take action against shop clues and courier company as they are playing with the customers emotions. The parcel is too important for me. Thanks/Regards, K K PATRA. [protected]
ShopClues.com customer support has been notified about the posted complaint.
I was given a tracking number for my shipment saying that the order has been shipped through Beacon Surface logistics on 29th January, 2016.
The delivery date was given between 05th of Feb to 08th of Feb, 2016.
I started to track the item to locate my product shipping status. I found that the tracking details were not working and reported shopclues about it. I kept receiving system generated replies which made me to worry.
I then continued calling customer service several times to get an update about my product transit status but again ended up listening to same daialogues and same system generated replies.
I was promised finally that I will get my product within the scheduled delivery date and the deadline date was given as 09th of Feb, 2016 though no one were able to track the product.
Now the deadline date had also crossed and started claiming for refund. But I still get a reply saying "sorry for inconvenience", "our concerned team will get back to you within 48hours ".
No real time response or direct human updates till now.
Also they are claiming that the product is already shipped so I cannot cancel my order to get the refund. I have to wait for my product to get it delivered and then apply for return of the product.
I have been waiting since long and on what faith I should wait for my product to be delivered. There is no clue where is the product is and I suspect they have not even shipped the product.
There are several others who had faced this issue and gave their horrific experience about shopclues and Beacon Surface logistics.
This seems to be a genuine cheating case and I would seek some support in charging them.
This is totally a shame for India as we have people like this in our country.