ShopClues.com Complaints & Reviews

There is no Charger And Battery available Inside This Packet, So Please Consider My issued .
My Order Id[protected], Nokia 107
As Soon As Possible Please Return And Replace it .
MY Acc. no- [protected]
Cont.info: [protected]
Mail id: [protected]@gmail.com


Thanks AND Regards
Ramesh

1- complaint date[protected] i received a product but video recording is not working
so i want to return this...please return this... request by call
company reply sorry to inconvenience please contact http://sclu.es/ubka

2 complaint date[protected] return order 81320784
company reply-
sandeep jaiswal, Jan 12, 4:09 PM:

on behalf of customer
i received a product but video recording is not working
so i want to return this...

kindly do needful
as soon as possible
Regards
Sunny
Shopclues.com
_._

3 complaint date - sandeep jaiswal, Jan 16, 2:22 PM:

Comment: PLEASE MY REQUEST EXCEPT SHOPCLUES
Order Number: 81320784
Return Number: 2540024
Product: Spy High Definition Button camera
Reason: Manufacturer Defect
Action: Refund

company reply - Thank you for writing to us. An email has been sent to our support team with a copy to you on [protected]@gmail.com . We try our best to respond to you within 48 hours. your request number is 5867637.

Hello am Savitha as I ordered above product from ur shopclues..i got these products in very low quality and got two damaged products.. Am so much disappointed by this product please give me cash back i dont want this product..

I order an induction from shopclues in ghar lao diwali sale offer and in this offer i m getting 1050 cluesbucks/rupees from shopclues as an cashback and according to shopclues terms and conditions cluesbucks are credited after15 days of delivery but in my case it is credited on 3 dec before 3 days of delivery i recieve and collect my item on 5 dec.and without reminding me they are expired in 5days so i therefore request to return my cluesbucks i was complaining from a month but getting nothing but assurance.

Request you to kindlytake back these 2 Broken Mugs which was delivered just 15 mins ago.Order No.[protected].

And please return my shipment charge of Rs.49 +1.
Or else i will be taking a stunned action against your company. Fraud site. This is the only reason i tested by buying multiple products of Rs. 250, please cancel all my order and refund my money asa.

I have ordered one magic mop. It might be reached on 21 January 2016.I got a msg like this at 15th January ( Your ShopClues order 81382443 for Shopper52 Magic MOP 360 Spin Easy Wash is shipped by Professional%20-%20Mumbai with tracking number KUR[protected]. Click http://sclu.es/UXIA to track your order. See email for details. Thanks!)..I have tracked the item. It has been dispatched from the courier sender..I have not received anything.. You are saying shopclues is trustworthy..I lost my cash... That s only happed... Do something... Thanks..!!! My mobile no:[protected]..

I place order of power bank. order is successful. my order no. is 81719983
but now its status is cancle without my permission. why is it cancle order..?
please send my parcel as per my choice as soon as possible. if you have no provide us your items then why u advertisement given...?...
here is full story i ordered a samsung powerbank i ordered in white he gave me black its ok no problem but the product is fake its not original when i complaint then he told me sir dont worry replace karke mein aapko dusra product de dung but ab wo log saf mukar rahe hai ki nahi aesa nahi ho sakta hai

I have ordered 2 products in shopclues[protected],[protected] but it is more than 5 days then the expected date.The product arrived at my city karaikal but they don't deliver it to me.Ashamed of shopclues services very worst, flipkart and snapdeal are best i had seen.

Hello.. As we ordered above product but we received as damaged.big container's lid has broken so please consider my complaint and exchange it.. Thank you

I just want to cancel my order cod 82703838 placed on 21 jan, 2016 through Indian consumer complaint .in Team because this company has no more option of cancel order

I purchased Samsung TV in shopclues with product id: 80675239 after few days of waiting..shopclues showing and saying product is delivered as a part to whom the shopclues handed the product for delivery by name beacon surface it showing no result for the tracker id.when I tracked it and even there is no customer support for the beacon. Hope Shopclues won't provide solution for me... please help me on the issue...
Thank you. ..

I place order of dress. order is successful. my order no. is 82600319.
but now its status is cancle without my permission. why is it cancle order..?
please send my parcel as per my choice as soon as possible. if you have no provide us your items then why u advertisement given...?

Hi Team,

my issue with order no[protected]

This is a 40 inch Samsung LED TV which I paid 24000 and Shipping charges. I got black spot on screen just after one month use and I had raised return request before two month for that and I have followed up several times on mail for the status of the request but every time I got replied that the courier service is not available to my Area for pickup where as I got delivery of the TV on same address. After 1.5 month Shopclues team had suggested me to repair the TV and share bill so they will repay me repair amount as unavailability of pickup service . As the TV is not covered with Samsung warranty I paid two time service charge to get the TV checked and ordered screen for this TV and shared the estimate bill copy to Shopclues team. More above disappointing me that after all done they are saying that they are arranging a pick up for the TV now again. Not a single day I am happy after purchased this product from Shopclues every time I was getting worry watching the big black spot on the tv screen .

This type of service unacceptable from Sophclues Team .

I have brought an electric hookah it was worked only for one hour and it has not worked.I have brought it in October or November I want to replace it so please come and replace it or if you can't so please come take and please repair it.

Out of the 15 jaalis 2 are of the same type. The jaali used for making ribbon pakoda (jaali with long thin slits) is not there. ( order #[protected]

I had placed order vide COD order 82703838 Placed on 21 Jan, 2016
to this type display

Home
Mobile & Laptop Accessories
Computer Accessories
Mouse
Quantum Wireless Mouse QHM 262
Quantum Wireless Mouse QHM 262
190851
IN STOCK


DEAL PRICE : Rs. 250/-
Use Coupon Code : SCNGGLAL1
Deal Price:Rs.250
Selling Price :Rs.649
List Price: Rs.699
(+) Shipping Cost: Rs.49

But when I proceed show this type of display
Subject: Your Order 82703838 has been confirmed
Date: Thu, 21 Jan 2016 14:33:49 IST
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?

Wholesale Gifting Store Offers Download Our App

Hi JHUMA,

Thanks a ton for confirming your COD order 82703838 – now it’s our turn to ship it quickly to you.

Here are your Order details:

Order Date: 21 Jan 2016, 02:34 PM
Image Product Quantity Unit price Discount Subtotal
Quantum Wireless Mouse QHM 262
Code: 4659374
2 Rs.649 Rs.200 Rs.899
Subtotal : Rs.899 Shipping Cost : Rs.98 Total : Rs.997

Shipping Address:
JHUMA DEOGHARIA
35, HALTU MAIN ROAD
NEAR SBI
kolkata, West Bengal 700078
India


What happens NEXT?

- We will dispatch your order
- You will receive an email and SMS with tracking details.

Need any help?
Please write us at shopclues.com/support

Cheers!
Team ShopClues


so I have cancelled Order on their site but sorry to say i have not received any confirmation from them

OMG. From where shall I start. I had to order Blackberry Torch 2 9810 from shopclues against all my wishes coz Its only available on shopclues. Need it to access my official email while I'll be away on my vacation. But guess what, I receive a defective piece ( internet data wont work on the phone, well a known issue in Torch)and Shopclues is not ready to take the responsibility. I initiated a return/ refund request on 17th Jan 2016 online and called the Customer Care. I was advised that within 48hours, I will get a resolution. Guess What each day I call Shopclues, Send messages online. All I get to hear from the Customer care is 48 hours TAT each day. Do you even have any Buyers protection.? today I called and spoke to a manager - Anupama verma - It was so irritating to talk to her as in each of her sentences she was saying that she would help me, but all in Cain. I was not asked to wait for 3-4 days as merchant was not responding. are you kidding me!!! In this competitive world, where in Amazon, myntra, Jabong etc have no question asked return policy who would want to shop at shopclues knowing they just ridicule their customers. I doubt I will get any resolution now. Lost all hopes. Such companies must be banned and declared unethical. CEOs and leadership team must be arrested for fooling the people.
later I spoke to Floor supervisor Kanahiya Lal- Guess what he said it takes 3-4 business days for us to share the outcome. I asked him from what day, to which he confidently said from the date you raise the request., I burst out laughing and explaining it to him to stop contradicting himself. I raised the refund request on 17th ( Sunday) so from 18th to 21st, its 4 business days already. What are you waiting for??

Dear Team,

For the first time i am dealing with Shopeclues and i am disappointed. The ordered item has reached damaged, and inspite of request being lodged the response received is pathetic. Everytime a new compliant no. is given but no resolution. Just wanted to bring to your notice why would any one deal with such company.

Comment: There is a Crack on the lid. Need replacement urgently as need to gift Order Number: 80567472
All correspondence in the trail.


Customer Support Team, Jan 15, 2:43 PM:
On behalf of Customer:
I have already tried to reach you since the day I opened the product 8 Jan' 15. I called the merchant also, he informed to me to coordinate with you. I wanted to gift this product. I have shared the screenshot of the email that I sent you on 8 Jan' 15. I would like to get the resolution within next 24 hrs. Kindly do the needful for the same on urgent basis.
Regards
K. Subhash
ShopClues.com
________________________________________

Shopclues Support, Jan 15, 10:22 AM:
Dear Dipika,
Greetings from ShopClues.com.
This is with reference to your order no. 80567472.
We apologize for the inconvenience caused to you. As per Shop Clues policy complaint for damage is accepted within 2 days of delivery which is already over. Therefore, we may not be able to fulfill your request as per our return policy.
If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Customer Support Team
Balbir Singh
ShopClues.com
________________________________________

dipika somaiya, Jan 14, 6:50 PM:
Dear Team,
Please find attached proofs of writing mail on 8th January. I have also contacted the number mentioned in the mail.
Since it was weekend I waited and did not follow-up.
I am surprised on the replies I am getting that it’s the policy.
That only teaches me a lesson that NEVER buy again from Shop Clues……
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Attachment(s)
email dated 8th Jan 8.13.jpg
email dated 8th Jan 8.14.jpg
________________________________________

dipika somaiya, Jan 14, 6:47 PM:
Dear Team,
Forwarding you the attached files of proof of having written a mail and raising concern within 2 days as per request of Mr. Shivam Gupta for the compliant id raised 5815217.
I am thoroughly surprised on the customer being treated like this for the first purchase that too for such small amount who has already made the payment trusting the company.
You can also check on the number I had called.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
================================================================
Dear Team,
The piece was delivered to me on 6th January, I have contacted the team on 8th and also written to the support function. Within 2 days, however over weekend since I haven’t received any update again on 11th I have put a request.
I donot see a delay at my end. All mails attached. This is the first time I am dealing with Shop Clues and your site is also not user friendly. Had to struggle whole day on 11th just to put a request on site.
I am surprised on the rejection . Request you to consider the request. As mentioned in my mail I cannot gift a damaged piece.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
From: ShopClues.com [mailto:[protected]@shopcluescom.zendesk.com]
Sent: 14 January 2016 PM 01:38
To: Dipika Somaiya (Legal & Comp, KLI)
Subject: ShopClues Request #5815217: How would you rate the support you received?
Attachment(s)
email dated 8th Jan 8.13.jpg
email dated 8th Jan 8.14.jpg
________________________________________

Customer Support Team, Jan 14, 6:09 PM:
On behalf of the customer
I have received the product on 6th January but i have contacted to your team on 8th and i have faced very trouble in filing the return request so i want resolution and do the needful.
Thanks & Regards
Mohmad Jeeshan
Shopclues.com
________________________________________

dipika somaiya, Jan 14, 3:36 PM:
Dear Team,
The piece was delivered to me on 6th January, I have contacted the team on 8th and also written to the support function. Within 2 days, however over weekend since I haven’t received any update again on 11th I have put a request.
I donot see a delay at my end. All mails attached. This is the first time I am dealing with Shop Clues and your site is also not user friendly. Had to struggle whole day on 11th just to put a request on site.
I am surprised on the rejection . Request you to consider the request. As mentioned in my mail I cannot gift a damaged piece.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
Kotak Mahindra Old Mutual Life Insurance Limited
Attachment(s)
unnamed_attachment_1.eml
unnamed_attachment_2.eml
unnamed_attachment_3.eml
________________________________________

Shopclues Support, Jan 12, 12:48 PM:
Dear Dipika,
Greetings from ShopClues.com.
This is with reference to your order no. 80567472.
We apologize for the inconvenience caused to you. As per Shop Clues policy complaint for damage is accepted within 2 days of delivery which is already over. Therefore, we may not be able to fulfill your request as per our return policy.

We appreciate your understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Customer Support Team
Prerna Sharma
ShopClues.com
s::s
________________________________________

dipika somaiya, Jan 11, 7:15 PM:
Comment: There is a Crack on the lid. Need replacement urgently as need to gift
Order Number: 80567472
Return Number: 2523462
Product: Eagle Roti Maker (Red)
Reason: Packaging and product both are damaged
Action: Replacement
Click to view image: https://images.shopclues.com/images/refund_product_images/ae8e29cd60bf78bAqua-Po...⇄


Cheers,
ShopClues Support Team.


[N43RD0-Q0M1]

Hi sir i am mahaboob sharief i have orderd the Sony 40 inch 40R550C BRAVIA LED backlight TV with YouTube WIFi worth of 38, 500 with the order number of Code: 85181070, on 2 jan 2016 the product dilery date is 12 but the product has not deliverd i have contact with castumer care but they saying to wait till 48 hour but the product has not dileverd how many 48 hours should we wait plese help us sir

Dear sir,

I have all the conversation between me and shop clues members.Please sir try to give me back my printer or refund my money.From so many months they are troubling me i wasted so much money on mailing and calling them they are not even bother to call and inform. everytime i have to call them or mail.I want to teach them a lesson.Please help me out in this.please awaiting for your reply.

I ordered one Canon PIXMA MG2570S on 7th Nov.2015 Diwali offer from Shop Clues it is delivered to me on 16th Nov.2015 but when i opened and went to take a xerox a horrible sound started coming from that printer when i went to see why that sound is coming i came to know that one small inside ribbon from that printer is its lying down inside the printer. Please i want it to be replace with new one. Printer Details are as follows:- Order Date:-7/11/2015
Received Date:-16/11/2015
Order No.74855796
Product Name:- Canon PIXMA MG2570S
Please do the needful as soon as possible.
I am awaiting for your reply.
With Regards,
Pooja Padwal 131 Atype Quarters,
Head Land Sada,
Vasco-Goa.

Dear Pooja,

Greetings from ShopClues.com.

We would like to inform you that we have arranged a pick-up for your product, against the order through the delhivery courier company. Our courier partner will contact you within 5-7 business days to get the product picked up.

Please ensure that the product is packed tightly with all accessories & invoice/warranty card, if any, which you have received along with the product. Moreover, kindly do not forget to take the pickup receipt. Further, we would like to inform you that refund or replacement will be done after receiving of product in our warehouse. You may also track your return status at http://www.shopclues.com/trackorder.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Ruchika
ShopClues.com

shop clues members,

Please find attached Reverse Logistics copy.

Delhivery Reverse Logistics Pick Up Done for Return Request 74855796 on 24/12/2015 Diwali offer canon

printer MG2570son 24/12/2015 at around 11:33 am by Mr. Pankaj Meita cont.no. [protected]. Kindly replace

me the good product this time or do refund Rs.2350/- as soon as possible. You people took more than one and

half months to do pickup please now you don't take that much time to do replacement my product.Please i want

to know when you will replace my product. Awaiting for your reply.


Pooja Padwal


ShopClues Support, Jan 19, 8:31 PM:
Dear Customer,

Greetings from ShopClues.com.

We apologize for the inconvenience caused to you.

We would like to inform you that the refund for your Order has been credited in the form of Clues Bucks in your ShopClues account. Kindly check for the same.

For further assistance, kindly refer to www.shopclues.com/help

We look forward to your shopping with us again!

Best Regards,
Customer Support Team
Rahul
ShopClues.com

s::s


pooja padwal, Jan 19, 1:48 PM:
This is a follow-up to your previous request #5505423 "want pick up 74855796"

SHOP CLUES MEMBERS, I really dont understand whats wrong with you people, are you sick of mind or you people have language understanding problem. from so many days i am calling you mailing you regarding canon printer which you have taken back and not done refund or replacement. Ok now i'll type in hindi lets see now you can understand.APNE   MUJHE   MERE  ACCOUNT MEIN  RS.250/-  HI CREDIT   KIYA   HAIN  MUJHE TUMHE YEH  BAAT  KITNI  BAAR SAMJHANA   PADEGA   PLEASE  CHECK  KARO  AP  LOGONE   MERE   ACCOUNT   MEIN   KITNA   CREDIT   KIYA HAIN ..  BALKI  MAINE  PRINTER  APSE  RS.2350/-  MEIN  KHARIDA  HAI  BAKI  KA  BALANCE  KAUN  CREDIT  KAREGA. MAINE  APKO  ALREADY  PRINTER  BHEJ  DIYA  HAIN  Dt. 24/12/2015 USKI   DETAILS   MAIN  PEHLE  HI BHEJ  
CHUKI  HUN.AAP  CREDIT  NAHI  KAR  SAKTE  TOH  REPLACEMENT KARWA  DIJIYEA.. OCTOBER  SE  AAP  LOG  MUJHE  SATA  RAHE  HO  AAP  LOGNE  REFUND  YAA  PHIR  REPLACEMENT NAHIN  KIYA  TOH  PHIR   MUJHE  CONSUMERR  FORUM  MEIN  JANA  PADEGA  APNE  HAK  KE  LIYE.. RETURN PICK UP  KA  RECEIPT  BHI ATTACH  KIYA  HAI  AAP  CHAHE TOH  DEKH  SAKTE  HAIN.
POOJA PADWAL    

SHOP CLUES MEMBERS
You credited in my shop clues account only Rs.250/- but i purchased canon printer from you for Rs.2350/- & not for Rs.250/- and  printer i aiready return to you for replacement or refund on 24/12/2015 at around 11:33 am taken by Mr. Pankaj Mehta cont.no. [protected].So how you can credit me only Rs.250/-. YOU HAVE TO CREDIT RS. 2100/- MORE IN MY ACCOUNT DO IT AS SOON AS POSSIBLE BEFORE I TAKE ANY FURTHER ACTION.
NOW I CANNOT TOLERATE I AM FILING COMPLAINT AGAINST YOU IN CONSUMER FORUM. AS YOU PEOPLE ARE REALLY DISGUSTING.I WAITED FOR  REFUND OR REPLACEMENT FOR SO LONG BUT YOU PEOPLE DON'T BOTHER.REALLY ASHAMED ON YOU PEOPLE.WHAT SERVICE IS THIS YOU PEOPLE ARE FRAUD.FROM OCTOBER YOU PEOPLE ARE CHEATING ME.ALWAYS YOU PEOPLE KEEP ON SAYING WHENEVER I MAIL YOU OR CALL WAIT FOR 48 HRS.WAIT FOR 2 DAYS BUT NOTHING HAPPENS FROM OCTOBER YOU PEOPLE TROUBLING ME.YOU HAVE TO PAY FOR THAT NOW YOU PEOPLE WASTED MY LOTS OF MONEY FOR MAILING AND CALLING YOU SEE NOW WHAT I AM GOING TO DO...

POOJA PADWAL 

VASCO-GOA

Hi pooja, Greetings from Shopclues.com.We have approved your return request against order no. 74855796. Reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-8 business days.Please keep the product ready with all tags & accessories and ensure it is properly packaged to avoid transit damage.Please write on a piece of paper• Order Number: 74855796• Return Id : 2318067Note : Please keep the above paper inside the packet and do not seal the packet. The return parcel to be packed in front of courier personnel. Kindly take the receipt from courier person.Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by writing on below support link. We will try our best to meet your expectations regarding refund/replacement of the product.You can also check the status on MyAccount on ShopClues.com.Need any help?Please write to us at shopclues.com/supportWarm RegardsTeam ShopC
lues

From: "pooja padwal"pooja.[protected]@rediffmail.com

Sent: Fri, 08 Jan 2016 10:53:25 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Fw: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shopclues team,

Pickup is done by your person for Return Request for 74855796Diwali offer canon printer MG2570son 24/12/2015 at around 11:33 am.But till today dated:- 06/1/2016 i have not received any feedback from you.Please i want to know the status of my return product.otherwise i have to take a further actions. If you cannot do the replacement then do refund from day one i purchased that product i am suffering and you people don't bother to respond.Reply me immediately.

I WANT YOU TO DO SEND MY PRODUCT BEFORE 13TH JAN.2016 OTHERWISE I HAVE TAKE A FURTHER ACTION..I WAITED TOO LONG NOW I DONT WANT TO BE. FROM NOV.2015 YOU PEOPLE ARE TROUBLING ME.PLEASE DO SEND MY PRODUCT OR DO REFUND AS SOON AS POSSIBLE.

Pooja Padwal

From: "pooja padwal"pooja.[protected]@rediffmail.com

Sent: Mon, 04 Jan 2016 11:18:45 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shop clues members,

I returned my product to you for the replacement on 24th Dec.2015 but i did not received any status from you all when you will send my printer back

pooja padwal

From: "pooja padwal"pooja.[protected]@rediffmail.comSent: Mon, 28 Dec 2015 16:04:35 +0530

To: "[protected]@shopcluescom.zendesk.com"[protected]@shopcluescom.zendesk.com

Subject: Delhivery Reverse Logistics Pick Up Done for Return Request for 74855796 on 24/12/2015

shop clues members,

Please find attached Reverse Logistics copy.

Delhivery Reverse Logistics Pick Up Done for Return Request 74855796 on 24/12/2015 Diwali offer canon

printer MG2570son 24/12/2015 at around 11:33 am by Mr. Pankaj Meita cont.no. [protected]. Kindly replace

me the good product this time or do refund Rs.2350/- as soon as possible. You people took more than one and

half months to do pickup please now you don't take that much time to do replacement my product.Please i want

to know when you will replace my product. Awaiting for your reply.

Pooja Padwal

From: "pooja padwal"<pooja.[protected]@rediffmail.com>

Sent: Fri, 25 Dec 2015 12:34:57

To: "[protected]@shopcluescom.zendesk.com"<[protected]@shopcluescom.zendesk.com&g...⇄

Subject: Reverse Pick Up Done for Return Request for 74855796 on 24/12/2015

Dear shop clues members,

Pickup is done by your person for Return Request for 74855796 Diwali offer canon printer MG2570s on 24/12/2015 at around 11:45 am.Kindly replace me the good product this time as soon as possible. Awaiting for your reply.

Kind Regards, Pooja Padwal

From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>

Sent: Thu, 24 Dec 2015 09:34:40

To: pooja padwal <pooja.[protected]@rediffmail.com>

Subject: [ShopClues.com] Reverse Pick Up Initiated for Return Request for 74855796

Attachment(s)
Reverse_Logistics.jpg


Cheers,
ShopClues Support Team.

Shopclues Team Members,

How many days more you will take to replace my product. I just fedup with your service that's why people don't trust on shop clues site.You delivered me defective canon printer on 16th Nov.15 till today 24th Nov.15 i am facing problem i called you so many times i spoken with your every team member .Sanjyogita / Anish / Gyaneshwar / Himanshu / Ravi ETC ETC.When i will get my printer.Otherwise i have to go Consumer Forum.

Pooja Padwal


From: "ShopClues.com"
Sent: Mon, 23 Nov 2015 13:35:30
To: pooja padwal
Subject: [ShopClues.com] Others[protected]
##- Please type your reply above this line -##

Shopclues Support, Nov 23, 1:35 PM:
Dear Pooja,

Greetings from ShopClues.com.

This is with reference to your query regarding order no. 74855796.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update, we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help.

Best Regards,
Customer Support Team
Sanjay Kumar
ShopClues.com


pooja padwal, Nov 21, 12:05 PM:
Shopclues Team Members,
On 20th Nov.2015 at around 8.04 pm i got a sms from you stating that my return request for order no.74855796 has been declined.I want to no what do you mean by that and why.

And on 21st Nov.2015 at around 8.19 AM you sent an email saying we are working on your return request.I really don't understand you people what game are playing.This type of service you are giving to the customers.
I had spoken with Canon people also Ritika from Canon on 16th Nov.2015 she told me to visit A.R.Computer Services in Vasco-Goa to repair my printer when i visited that place the owner told me he dont have any connection with shopclues and Canon you want to repair than you have to pay me 250 Rs.You people cannot provide me a good service centre whats a use buying from you this product.You are saying within 48 hrs you are going to solve my problem from 6 days i am back of you to repair or replace my product you people don't bother.Now last time i am asking you i want a strong statement from you.You people do the replacement or not.
Awaiting for your reply. Reply as soon as possible.

Pooja Padwal

From: "ShopClues.com" <[protected]@shopcluescom.zendesk.com>
Sent: Sat, 21 Nov 2015 08:19:42
To: pooja padwal <pooja.[protected]@rediffmail.com>
Subject: [ShopClues.com] Others[protected]


ShopClues Support, Nov 21, 8:19 AM:
Dear Customer,

Greetings from ShopClues.com.

We would like to inform that we have identified multiple tickets/communications against your order with the same concern. We are working over the case in another ticket and will share an update on your concern through a separate ticket.

We appreciate your patience and understanding in this regards. Please do not reply on this mail.

Best Regards,
Customer Support Team
Amrit
ShopClues.com
s::s


pooja padwal, Nov 20, 1:20 PM:
Dear Shopclues members, As per our telephonic conversation on 16th Nov.2015 you told me to mail the Canon Printer details. I ordered one Canon PIXMA MG2570S on 7th Nov.2015 Diwali offer from Shop Clues it is delivered to me on 16th Nov.2015 but when i opened and went to take a xerox a horrible sound started coming from that printer when i went to see why that sound is coming i came to know that one small inside ribbon from that printer is its lying down inside the printer. Please i want it to be replace with new one or if you can repair it then fine. Printer Details are as follows:- Order Date:-7/11/2015 Received Date:-16/11/2015 Order No.74855796 Product Name:- Canon PIXMA MG2570S Please do the needful as soon as possible before i take any further decision. I am awaiting for your reply. Please feel free to contact me:- [protected] / [protected] / [protected] With Regards, Pooja Padwal 131 Atype Quarters, Head Land Sada, Vasco-Goa.
pooja

20 Nov 2015
12:38 PM I WANT TO KNOW WHY U REJECTED MY RETURN REQUEST.ITS A MANUFACTURING DEFECT IT DOESN'T MEAN THAT I DEFECTED THAT PRODUCT.I WANT REPLACEMENT AS SOON AS POSSIBLE BEFORE I TAKE ANY FURTHER DECISION.YOUR TEAM MEMBERS ASKED ME TO GO TO SERVICE CENTRE BUT WHEN I VISITED HE TOLD ME WE DONT HAVE ANY CONNECTION WITH SHOPCLUES IF YOU WANT TO REPAIR IT THAN YOU HAVE TO PAY RS.250/-WHY I SHOULD PAY FOR THIS.PLEASE I WANT REPLY FROM YOU EVERY TIME I M CALLING
pooja

20 Nov 2015
12:43 PM YOU YOU PEOPLE DONT EVEN BOTHER TO CALL AND TELL ME WHAT GOING ON..ITS USELESS I WASTED MONEY ON PRINTER NOW I AM WASTING MONEY ON CALLING YOU PEOPLE AND MAILING YOU.. SO PLZZ TELL ME HOW MANY DAYS I HAVE TO WAIT MORE..WHEN I RECEIVED THAT DAY ONLY I SPOKE TO SANYOGITA SHE GAVE ME SERVICE CENTRE ADD.ON 16TH NOV.2015 WHEN I VISITED THERE ON 17TH NOV. 2015 I SPOKEN WITH ANISH I TOLD HIM WHAT SERVICE CENTRE PEOPLE TOLD ME.BUT STILL YOU REJECTED MY
pooja

20 Nov 2015
12:43 PM YOU YOU PEOPLE DONT EVEN BOTHER TO CALL AND TELL ME WHAT GOING ON..ITS USELESS I WASTED MONEY ON PRINTER NOW I AM WASTING MONEY ON CALLING YOU PEOPLE AND MAILING YOU.. SO PLZZ TELL ME HOW MANY DAYS I HAVE TO WAIT MORE..WHEN I RECEIVED THAT DAY ONLY I SPOKE TO SANYOGITA SHE GAVE ME SERVICE CENTRE ADD.ON 16TH NOV.2015 WHEN I VISITED THERE ON 17TH NOV. 2015 I SPOKEN WITH ANISH I TOLD HIM WHAT SERVICE CENTRE PEOPLE TOLD ME.BUT STILL YOU REJECTED MY
pooja

20 Nov 2015
12:47 PM REQUEST HOW YOU ALL CAN DO WITHOUT INTIMATING ME ON 19THNOV.2015 AGAIN I CALLED AND I SPOKEN WITH HIMANSHU AND HE TOLD ME THEY REJECTED RETURN REQUEST..I WOULD HAVE NOT CALL HIM I WOULD HAVE NEVER COME TO NO THAT U REJECTED MY RETURN REQUEST FROM UR SIDE NO MAIL NO CALL THIS IS YOUR SERVICE..EVERY TIME I HAVE TO TAKE FEEDBACK FROM YOU PLEASE TELL ME WHAT I SHOULD DO NOW..WAITING FOR YOUR REPLY
Attach defective product Images Choose Files