ShopClues.com Complaints & Reviews

On 24/12/2015, i ordered a mobile(panasonic P 55) online from shopclues.com (order no.[protected] and i paid for the mobile through debit card during the order process. On 06/01/2016 i got a message from shopclues that the product has been delivered but i have not received any such product on that date. So, after that i called shopclues customer care and complained them about the issue, they told me that i will get a solution from them within 48hrs, bit i didn't get any solution. So i again called them and told them about the issue, then they told me that they jave confirmed from the courier partner that the delivery has been done and they will send me proof of delivery within 10days. So, this is the story. I have paid for the product and have not received the product yet, but the company says that the delivery has been done . So, please help me with the issue.

Below mail is received from shopclues, without delivering the product. Hi Sunil, Thank You for Shopping at ShopClues.com Your order 79269792 has been successfully delivered at the mentioned shipping address. Here're your Order Details: Order Date: 23 Dec 2015, 08:08 AM

I had ordered Designer dazzling orange colour party wear Suit(fs1030) code 85220408.the order no was 81178333. But the product that was delivered to my door was different from the actual product, it was white colour anarkali.And when I requested for return the shopclue's customer employee told that it is not possible because the product you have been orgered was the offer one.Secondly the dress that I had ordered costs Rs 899 and the dress that I received does not even cost more than Rs500.

My order no 74947102 is disappointed me about your customer care response and its actions on my issue ...poor response same thing ask several times ...and ask respond in 48hours from Dec 17_2015 ...I returned your broken chopper on dec12-2015 and your warehouse asked me 48hours to respond it for confirmation... And Indian post courier slip said article is delivered on 12_Dec_2015...after long period time your warehouse is not responde my mail and conversation... It is worst response ...so refund my cash on my account ...I sended Indian post courier slip ...

My order no : 80612659, with cost rupees 6, 900. i had called them many times BUT NO -USE, thay had cancelled myorder after waiting for 10 days, "placed order on[protected] and canclled on[protected]. spend 200 rupees on contacting them. mentally distrubed .there responce is not good. i had you to take an action on SHOPCLUES.COM

On 04/01/2016, i ordered a shoe online from shopclues.com (order no.[protected] and i paid for the shoe through debit card during the order process. On 08/01/2016 i got a message from shopclues that the product has been delivered but i have not received any such product on that date. So, i went to the courier partners office (First Flight) and asked them whether any such product of such order number and tracking number has arrived at their place or not, they told me after checking their register that no such product has arrived at their place and they have not done any such delivery. So, after that i called shopclues customer care and complained them about the issue, they told me that i will get a solution from them within 48hrs, bit i didn't get any solution. So i again called them and told them about the issue, then they told me that they jave confirmed from the courier partner that the delivery has been done and they will send me proof of delivery within 10days. So, this is the story. I have paid for the product and have not received the product yet, but the company says that the delivery has been done and when i asked the courier partner they said no such product has arrived at their office. So, please help me with the issue.

I ordered my LED watch on shopclues.com but still i could not find my order. I ordered 4 jan 2016 Expected Delivery Date- 7 jan to 10 jan 2016 but still i have not received the delivery My order no.[protected]

I purchase Samsung 40 inch Television from shopclues and the order number is 79444487. They gave me the delivery dt on 04 Jan but the product is not delivered to me till now. I spoke to Mr Rahul Pathak, senior of shopclues and even i lodged so many complaints to their customers care. They were making me fool. Please solve my problem and take strict action against shopclues. I m very thankful to you. I think consumer court is the last option for me. I already paid the money. Please refund my money back or delivered the product. I m waiting for your reply. Thanx

I ordered nokia 7210 supernova mobile phone housing body panel (Black) Code: 84431570 in Shopclues, they delivered very poor quality and delivered low quality different instead of what we seen online display.

Steel Thermos flask was ordered no.[protected] to shopclues.Received on 08/01/2016 on COD.Paid Rs.354.Hot Cofee is getting cooled with in minuts. Please refund money or Exchange with better one.

I was ordered an item (ord.no.[protected] is not working and I want to replace it as soon as possible.I called you many times but your clients ensures me no worried about it they will return it soon but today 7 days past no action is taken from your side, its my last and final request you to please return or replace it as soon as possible otherwise I have to take an strict action on your shopping website in consumer forum.

My Name is Vishal Vijay Pawar. Hi I have ordered Branded Magic MOP With 360 Degree Rotation Code: 83087757. Merchant not delivered up to till date. Order No. 80000956 & Order Delivery 6 /01/2016. I call to Shopclues customer care. 7, 9, 11 / 01/2016. when i call to Shopclues customer care, then he say's only your request register on customer care & solve this problem in 48 Hrs. till date he cannot solve problem. & not cancel order. Plz, help me to refund otherwise give me order.. Regards Vishgal Pawar [protected]

Hi I have ordered Samsung S4 I9500 LCD Display order Number is 80911017.Merchant delivered faulty product which i noticed after opening shipment. I didn't even used the product. I just packed it back immediately how it was and requested return. Merchant has rejected return requested. Reached Shop clues over phone and they are telling it is used so merchant has rejected the return. How can they judge themselves without knowing that i used product? I want my money back and product is in the same condition how i received. Expecting a faster resolution.

Trying to return the damaged product from the first minute of when I got the mobile with damaged screen and banded back. But the ShopClues app is unable to upload a single photo and without this the app is unable to accept the refund request. I have replyed them on their mail id but they didn't revert back. And now when I am calling them they are saying it's more than 2 days we can't refund. I need help I you can please help. I bought this mobile for my younger sister and now I can't afford it again. Thanks & regards Ravikant [protected]

Sir, my name is nasim khan add-h.no-19b, sec-1, sainik enclave, mohan garden, uttam nagar, new delhi-110059. M.NO - [protected]. ORDER NO[protected] i purchase samsung 20000mah power bank but this packing is good product has been damaged. sir i request to send request to 20000mah power bank is refund in 1st dec 2015. and after that don't any response my 20000mah power bank is not refund. i see my power in my shopclues id then i see to your product has been processed i product has been processed in one month ten day. sir please my product replacemet me otherwise refund my money in my account. sir please my request accept you.

Hi, I ordered one item from ShopClues my order ID is 10775264. I didn't get my ordered product yet. Bad customer service !

Dear sir my self sanjeev dhunna r/o e1/138 sector 16 rohini delhi phone no.[protected] .I am purchasing one pair of shoes from shop clues.com on last december after reciving the product its totaly diffrent as seen on site after complaning at site the delivery boy pick the shoes back but did not give me the right product or my money back only via mail they assured me to procedure is under process near about 12 days passed away nothing would be done nor they allow me to make a fresh order &adjust my money to this order my order id is 79830941 genersted by shop clues kindly help me to resolve the issue regards sanjeev

Received the product of Ambrane A7-3 G calling tablet on 25th December 2015 with 6 month warranty at 6.00 pm, After i opened the box, i put in charging due to dry and switch on it after 1 hr. It shows only white display some line, so i request shop clues for refund due to technical issue, but message received from Shop clues by mail to visit service center as it has warranty. I have updated them, there is no service center near by, so i again request them to refund or replace the product. But till today 11.01.2016, my problem is not yet solved, its still laying with me. Please help to sort out this issue.

Tv which we have purchased from Shopclues giving problem when we r starting it on hdmi source (it is restarting in some time period on hdmi) and they are making me fool and harassing me from last one month by not giving solution, They don't want to give any solution they want me to give money to resolve my problem

Dear, I placed for Samsung LED TV(40J5100) 40” with the order id : 80231364 on 29/12/ 2015, 1.17 PM.I received the product on 31/12-2015 and I found it defective. I put on-line complaint on shop clues have filled a return request to refund my money or replays the led. My complaint # 5680794 & they had to reply 48 hrs as the mentioned but they not reply till . so I have request you please help me further process . Also please note I have call every day customer care three four time he told me wait 48 hour . but not response to till & today. I have call again customer care 5/1/15 they have asked to send the picture of led. please find attached picture & communication detail with shop clues customer care . THANKS & REGARDS, RASHMI [protected], [protected]