ShopClues.com Complaints & Reviews

I had placed an order for Minions Merry Christmas Ceramic Mug Qty was 2 but i had received only 1 mug instead of 2 though on the box it was mentioned that the qty was 2. when i actually opened it the qty was only 1. I called up on the number - [protected] which was provided on the box & the person who answered the call agreed that the box had only 1 qty in it & the 2nd would be delivered by Monday i.e 28th December. But i am yet to receive the pending qty. Since i did not receive the same till today i had called up the customer. For which the customer care blatantly denied helping saying that thats none of heir fault. i should have escalated the complaint on that very day. I should i raise a query if i was promised over the phone that i would be receiving the pending qty soon. Is Shopclues running a nexus with the Courier companies to cheat customers? Pathetic experience buying from you'll. i have been an avid online buyer. i would definitely discourage people from buying from your site.

Ordered a bike cover... Cover was stupidly crafted... Teared from many places so... So I tried to return it... I ordered it before 1 month... Still after returning I didn't got my Complete money... I tried callin them many times they... Said yes we have forward the request dont worry you will get you money soon... I did it more than. 9 times still they didn't returned my money back... Don't know what should I do now... They use to sell fake products... I got fake earphones which cost 900 Rs... And now after returning that earphones I got my money stuck at cluesbuck... So I have to purchase something... Any they selling stupid stuffs... Either broken damaged used or fake... Sick of this scam site...

I am writing this mail, after continuously trying to get some solution against my Sony smart Watch purchase from Acetel linkers pvt ltd via online SHOPCLUES.COM for more than 2 months. Attached is the money receipt for reference. Also find below the mail communication. I have not received any feedback. I have tried to contact Sony, they are saying the product is not genuine and they cant help in the case. Sony Service centers have rejected to accept the same for any service. I am left with no other ways to approach the Consumer Forum, go for legal action and claim compensation for the pain and harassment for the above product. Its hardly been 6 months of the product purchase and its not working in a proper way. A big black spot has appeared in the middle of the screen, which might be a LCD problem.I M ALSO ATTACH WITH INVOICE & DAMAGED WATCH Hope you understand the situation and get back to me for solution.

Sir i have ordered 7 in knife set from ShopClues which has expected delivery of 7 days but now more than 15 days have been passed i had not received my product and they are not giving any solution also. it has to be delivered on 19th before Christmas, i had ordered it for Christmas only but till date also they have not provided me the product/refund. i had buy it from market because of Christmas for 700 . so i want ShopClues to provide me the compensation for it. my order number is : 78061251 my contact number is: [protected] email I'd: [protected]@yahoo.com

Sony 10000mah power bank poor I Farah she kharab hai backup nahi de RHA hai ..kharab hh .. We wantwant refund refund refund soon ..price 2900.

I bought a Samsung 9000 mah power bank ( Order no :[protected]. It is completely faulty . No smartphone is getting charged by it. Moreover the cord provided with it is of MI. I requested a return ( ticket number 5605324 ). But now they say that the merchant did not approve of the return. I received the product in tampered condition. First of all you people deliver faulty products and then refuse to initiate any return. Please look into the matter fast !

This is the mail I got from ShopClues for cancelling my order. Hi mayengbam, Greetings from Shopclues.com. Sincere apologies to inform you that we are unable to fulfill your order 77744974 and therefore cancelled the same. Refund ModeClues Bucks Refund in Clues Bucks350.00 Total Refund350.00 ShopClues Refund ID8271378 Expected Date of Refund20/12/15 Expected Date of Refund to show in your Account20/12/15 It says the cluebucks will show up in my account on 20/12/2015. But they credited the 350 clubucks on 17/12/2015 (there is no intimation to me about the credit) and within 24hours on 18/12/2015 they remove the 350 cluebucks telling me that it expired. This is pure fraud. So stay away from this company who sells 3rd class products and using all means to cheat the customers. Their customer support is awful just like their 3rd class products. (Original email and cluebucks statement screenshots are attached)

Hi jayram My oder no 78576185 give the oder white&black but delvered the yellow&blue so iwant return &change the this product emidiet.

Hi.. I had ordered a manvaa classical dresigner dress and due to its bad like really bad quality I had returned the product for a refund . The product was collected from my residence on 10th December 2015, and its alomost been more the 15 days I still din get my refund money . Even after sending them emails continuously they have not replied yet . Shopclues is the worst shopping site ever . PLS MAKE SURE I GET MY REFUND BY 31ST OF THIS MONTH . PICKUP RECEPT ; [protected] SHUBHAVI BORKER

This is to inform you that I had ordered a manvaa classical designer dress and due to its bad quality I had returned it for a refund . the delivery guy picked up the product from my residence on 10th December 2015 . Its been quite a long time I din get my refund money !! This is the pickup receipt no . [protected] . I had emailed you people many times and din get any reply so far . are you people here to eat our money ? make sure I get the refund money by 31st of this month .

I have place Kaff 4 burner cook top order to Shop clues on 5th Dec'15 & same arrived on 16th Dec'15 that too after i have personally requested the courier team. But When we open the box we find product is in damaged condition & i have filled return request on 17th Dec'15 with in 2 days as per Shop clues return policy. But there was no firm reply from shop clues till 23rd Dec'15& also no confirmation was there confirming delivery of prodcut & when i speak to Rayazudin (Senior customer care executive at shop clues) on 23rd dec he told we only entertain return when after our site shows product delievered so, once again filed return request on 23rd Dec'15 till date no call from shop clues side & no return pick was there. Today 26th Dec'15 when i contacted shop clues team they again told me to wait for some more time as merchant has not replied on there request till date Kindly support me in getting my money back Reagrds, Saket

Courier and shop-clues website show's shipment delivered but I am didn't received order no:76236816 .so please take a immediate action for customers hand cash safety.and your technical call today i will received very badly call 5 minuets he is not take statement you know, 26days late that reason of i cancelled the order yesterday but shop-clues shows order delivered my order lost, my money also lost what can i do...don't know your shopping website responses? this is(ShopClues.com) fraud website...

Sir i am online purchase shopclues website 3cotton double bed sheet and my amount is debited with Rs/-784 in sbi bank a/c but it is not delivered to me and i am not recived product messages to mobile no

I ordered the mobile 1 month ago which order number76823656.but still not responding from the shopclues team. No more valuable replies ate coming. I have tension on your poor delivery. I planned to go for make a compliant in consumer Court. I'm very disappointed. I'll never purchase a single kerchief in future. Please don't cheat me.

Aapne doshra bedsheet bheja hai mera order id no 78555263 hai check my order aur blanket ka design bhi dushra hai maine black&white blanket order no 78555269 kiya tha plz check my order and reply me fast

Dear sir, I have place the order with shopclues on 23rd of november of rs 4699 product is Asus fonepad 7 3g calling tab .I have received through courier Delhivery surface on 30th of november.After i have open the package and check it But sim card 1 slot is not working so i requested to shopclues for return pick up but no proper responce form shop slues after keep calling customer care finally return taken through Nuvo EX reverse pickup on[protected], After 2 days the product reached ware house of shopclues and then quality check also done its reach merchant also, But no matter about REFUND process i have updated my Federal bank a/c details to do the refund, I almost i have contacted more then 10-15 times when ever i call them they tel sorry for inconvenience we will revert back with in 48 hours, all are false commitment for shop clues, So kindly do the needful and get back my refund . Shop Clues Head Office Address : Clues Network Pvt. Ltd., Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana, India Please find the attached screen shot of product.

ShopClues.Your COD order 78630308 for Callmate Power Bank Dream 13000 mAH with.. /http://sclu.es/Jey1 Today I have get the power bank Now it is not working.

My order no. Is 78210734. I ordered thanaka powder and kusuma oil worth rs 2499 but i got only powder.plz sent kusuma oil.

I ordered thanaka powder and kusuma oil but i got only thanaka powder.please send the kusum oil too.i want my missing product.plz send it as soon as possible.

I ordered an item from shopclues and I told the customer care that I didnot recieve the item. Custmore care closing the ticket abruptly [protected] Forwarded message[protected] From: julian Steven Date: Thu, Dec 24, 2015 at 7:10 PM Subject: Re: [ShopClues.com] Re: Courier webite showing delivered[protected] To: "ShopClues.com" I didnt confirm any where I got the item, What is happening here ? On Wed, Dec 23, 2015 at 9:56 AM, ShopClues.com wrote: ##- Please type your reply above this line -## ShopClues Support, Dec 23, 9:56 AM: Dear Customer Greeting from Shopclues.com This e-mail is in regarding delivery of your order and would like to thank you for confirming the order delivery. We look forward to your shopping with us again. If you have any further concern or queries, please write to us by replying to this email and we’ll be happy to assist you further. Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Dec 22, 10:42 AM: Dear Julian, Greetings from ShopClues.com This is with reference to your Order no. 76784666. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you on the same. For further assistance, kindly refer to www.shopclues.com/help. Best Regards, Customer Support Team Sunil ShopClues.com julian Steven, Dec 21, 3:21 PM: Hi, Due to chennai floods happened on Dec 1, I am 100% sure that no one has delivered the shipment, ShopClues Support, Dec 21, 11:01 AM: Dear Julian, Greetings from ShopClues.com This is with reference to your order no. 76784666. We sincerely regret for the inconvenience caused to you. As our courier partner has confirmed that your order has been delivered to your shipping address. Based on your feedback, we will coordinate with courier partner and arrange the proof of delivery (POD), which will be sent to you within next 7 business days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Priya ShopClues.com julian Steven, Dec 19, 2:16 PM: I didn't get the item yet but i got msg as delivered Cheers, ShopClues Support Team. [17RKW0-VMG1]