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ShopClues.com Complaints & Reviews

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1.3

Updated: Nov 28, 2025

Complaints 7002

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1673

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5329

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 210

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Address: Kolkata, West Bengal, 700094

Website: www.shopclues.com

Hello team,

My Order ID : 75766532 at Shop Clues.

I have received this product but totally different as described.So, I am not satisfied with this product.
Color was "BLUE" on the Product description field but I have received one damm color & product material was "Velvet" (as mentioned) but i have received just like a "Tissue Paper" that also also very poor. I need Exchange or Refund for the same.
Regarding that I have mailed their team but they are not taking this issue seriously.
Shop Clues Totally fraud & cheating every customers.Their product quality very poor.They are not sending products as described.

Please arrange Something so that I can get Refund OR Exchange ASAP.

Thanks & Regards,
Apurba
Contact:contact.[protected]@gmail.com

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Address: Chitrakoot, Uttar Pradesh, 210205

Website: www.shopclues.com

Dear sir, this is shrish agrawal from karwi chitrakoot. i hv booked a product on shopclues.com on 7th november 2015. order no. is 74920459. that order is not delivered till now on 27th nov. i hv mailes a lot of time. now they said that my location is ODA location and they cant delivered product. while i hv paid the amount online. i i m in ODA loction then why they booked my order. now taking payment they told me that u hv self collected the product from kanpur dtdc branch. kanpur is so far away from karwi chitrakoot. this is illegal. plz help me out. my dtdc curier id is Z42835181. shrish agrawal [protected]@gmail.com [protected]

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Address: New Delhi, Delhi, 110034

Hello I'm Harshit. I have ordered a leather jacket around 15 days ago. First thing is they delivered the wrong jacket and even they didn't replaced that jacket till now. JatinTraders is the company that delivered the wrong jacket. I need a claim or my jacket as soon as possible. Thankyou.

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Address: Kanpur, Uttar Pradesh, 208002

Website: www.shopclues.com

Order Number: 76041553
Return Number: 2352360
Product: Brinley Nehru Jacket For Mens (Off White)
Sir, this is the worst thing which I'm facing while online shopping, i have purchased many thing from shopclues but this is the first time I have made a return request because 1.the products quality is not good as its in the picture and 2.I also have issue with the size, Its an smaller size jacket as compare to that demanded. Therefore i have maded a return request but they are not accepting that.
Sir I'm requesting you once again for return because this product is useless for me, nor i will never get the courage to buy any product online again.

Dec 3, 2015

Complaint marked as Resolved

Return accepted and amount refunded. Thank you for such kindness

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Address: Gurgaon, Haryana, 122 001

Website: www.shopclues.com

Hello! My name is Amit and this is complain for shop clues regarding order# 73012049 which was returned and the refund supposed to be credited into my account. The order was placed under the offer for 200 clues bucks. It has been credited but with validity of expired date hence deducted again. I request to credit the same with the new validity so that they can be used for further purchases. Thanks in advance! Do let me know in case of any further communication [protected].

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Address: Gurgaon, Haryana

Website: www.shopclues.com

Dear All, This is to inform you all that shop clues is into fake e-commerce business. I‘ve ordered Canon PIXMA MG2570S Printer (Print, Scan, Copy) . The MRP Mentioned in the Site is Rs. Rs.4, 999 whereas the actual Printed Product Mrp is Rs.3, 650 When I made a complaint to the customer executive, I was mailed to file a return request of the product and till date I could not get a suitable explanation. Let me know is this justified to any customer. The Seller: Dhruvajyoti Chanda Dhruv.[protected]@gmail.com

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Address: Gurgaon, Haryana

Website: www.shopclues.com/index.php?dispatch=products.view&product_id=80442332

Dear All, This is to inform you all that shop clues is into fake e-commerce business. I‘ve ordered Samsung 16GB EVO Class 10 SDHC upto 48MB/S from the site. The MRP mentioned is Rs.1077 and the customer price is Rs.408, whereas in actual the product MPR is Rs.549 and so the discount is only 25.6%. When I made a complaint to the customer executive, I was mail to file a return request of the product and till date I could not get a suitable explanation. Let me know is this justified to any customer. The Seller: USB Store 75(Back Side), 1 st Floor, Sant Nagar, EOK, New Delhi, NCR 110065, India Phone: [protected] Dhruvajyoti Chanda Dhruv.[protected]@gmail.com Order # 74482179

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Address: New Delhi, Delhi, 110017

(Order no[protected]

Why getting delay...

I'm really frustrated with this lazy service of Shopclues. Your team said that after raising the POD report the status would be updated in 48 hrs & its been more that 72 hrs & I haven't received any status of my product.

I'm sick of calling Shopclues & following for a product.

I have frustrated with customercare service and Shopclues products. If your...

59481167 order number, please refund my amount back in my account.

1.used & damaged product deliverd
2.refund delay
All customerofficer talking only lying
Every time saying we arrange we arrange
But no solution...

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Address: Udaipur, Rajasthan, +91

Website: shopclues.com

Sir, i ordered 'SALT BROWN SHOES" from shopeclues.com on MRP 369 with onlinne payment( including shipping charge) vide order no.73186834 on date 24.10.2015 but i receives product on 4.11.2015.
when i opend my product it have shoes of other company and other colour.
i choosed a return policy and give 2 option to company.
1. replacement the product 2. refund my amount.
i have received my refund in my bank last few days ago.
now i try to reordering to "SALT BROWN SHOES" again but company sale to me on 399 & shipping charge is extra. why?
why i paid my extra money to shopclues on his fault and Big Mistake.
REGARDING
RAJAT SHARMA

Nov 26, 2015

Updated by niksa pujari i want compensation from company

Nov 30, 2015

Updated by niksa pujari Sir, i ordered 'SALT BROWN SHOES" from shopeclues.com on MRP 369 with onlinne payment( including shipping charge) vide order no.73186834 on date 24.10.2015 but i receives product on 4.11.2015.
when i opend my product it have shoes of other company and other colour.
i choosed a return policy and give 2 option to company.
1. replacement the product 2. refund my amount.
i have received my refund in my bank last few days ago.
now i try to reordering to "SALT BROWN SHOES" again but company sale to me on 399 & shipping charge is extra. why?
why i paid my extra money to shopclues on his fault and Big Mistake.
REGARDING
RAJAT SHARMA

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Address: 122 001

Website: www.shopclues.com

Hi, I have ordered Paris Polo Sweatshirt on 16 Nov 2015, 08:34 PM and they delivered the product on[protected], when i checked the product it was a local company brand sweatshirt and i called on customer services and i send them email, but they send me a mail stating that they are unable to refund the money. so plz refund my money asap.

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Address: Coimbatore, Tamil Nadu, 641037

Website: shopclues.com

I Was booked Samsung power bank 9000 MAH, but it was delivered Sony power bank 10000 MAH. It.It is not working. Date of Booking : 18 Nov 2015 Booked Item :Samsung 9000MAH Order number :76010508 delivered : 23 Nov 2015 delivered item: sony 10000MAH that sony Power bank not working.

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NTkannan

from Coimbatore, Tamil Nadu

Nov 25, 2015

I Was booked Samsung power bank 9000 MAH, but it was delivered Sony power bank 10000 MAH. It is not working.
Date of Booking : 18 Nov 2015
Booked Item :Samsung 9000MAH
Order number :76010508
delivered : 23 Nov 2015
delivered item: sony 10000MAH
that sony Power bank is not working.

Product changed and not working. - Comment #2259575 - Image #0

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Address: Jaipur, Rajasthan, 302022

Defaulted product delivered with order no. 72161701 on 25 October and return request submitted on 26 October till date return pick up not done, i called several time over phone, but always customer care executive says this will solve within 48 hours so and so. but still waiting for it. should i go for legal case or wait ofr some time ... please advise, Lohit Kumar Maheshwari

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Address: Bhopal, Madhya Pradesh, 462001

Website: ShopClues.com

I ordered NIKE shoes size-7 on shopclues.com order no. 74490716 on 16 november i got my product, when i open it has wrong size shoes size-9 i complained about the product to the comany to return my product and replace it or refund my money of RS.3038/- i called many times to the company but everytime they told wait for 48hrs now i waiting since 216hrs(9 Days), , , please take action against my querry and help me to solve as soon as possible. Thankyou.

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Address: Surat, Gujarat, 395002

Website: Shopclues.com

Dear Sir/Madam, I ordered a set of CD (order no.[protected] on 24 September 2015, till the date i didn't receive the product. The status on website shows that product is being delivered to the customer but i didn't receive any of the CD, . I contacted the company many time, sent several e-mails about the delivery of the product, but they are not responding in proper way . Every time company is promising me that they will provide me the proof of delivery but yet i didn't got any proof of delivery.. The payment of the product is done n advance, .I have ask them to return my money but they are also not ready for that. kindly sir do forward my concern & Request you to help me in getting my money back ( refund)

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Website: www.shopclues.com

My order ID 74912711 is ordered on 7/11 /15 and till now the order isn't delivered and today 25/11 /15 iam getting a msg which says my order is delivered but no one did called me neither delivered. Iam lodging an FIR and a complaint to the consumer court regarding the issue and shopclues needs to learn more from the genuine market place like snapdeal and flipkart about thier delivery service and customer support. These types of fake market place like shopclues didn't deserve to exist in the Indian market place.

Nov 26, 2015

Updated by santu786 My order ID 74912711 is ordered on 7/11 /15 and till now the order isn't delivered and today 25/11 /15 iam getting a msg which says my order is delivered but no one did called me neither delivered. Iam lodging an FIR and a complaint to the consumer court regarding the issue and shopclues needs to learn more from the genuine market place like snapdeal and flipkart about thier delivery service and customer support. These types of fake market place like shopclues didn't deserve to exist in the Indian market place.

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Address: Rupnagar, Punjab, 140001

Website: www.shopclues.com

Sir, I ordered a pair of earphone of samsung(order no.[protected] on 19nov 2015, till the date the product has not been shipped. I contracted the company many time, sent several e-mails about the delivery of the product, but they are not contacting & the product is being published in the processing state. THE PAYMENT OF THE PRODUCT IS DONE IN ADVANCE. kindly sir do forward my concern & I want the product to be claimed free of cost for the harassment being caused for the product orderd. Thanking you.

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V

Vikramjit Singh Kaberwal

Nov 26, 2015

Their is no response regarding the order no. 76057477 bordered on 19nov with pre paying the money for the order. They have now cancelled my order and the order is forwarded to new merchant.
Now the thing is I want my money back with a definite claim from the company.
Kindly do forward my concern .

Cheated - Comment #2260533 - Image #0

Cheated - Comment #2260533 - Image #1

Cheated - Comment #2260533 - Image #2

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Address: 122001

Website: shopclues.com

I have Not Received Any Update regarding my product. I'm really frustrated with this lazy service of Shopclues. Your team said that after raising the POD report the status would be updated in 48 hrs & its been more that 72 hrs & I haven't received any status of my product. If your team could not solve this problem then why don't you REFUND my money. I'm sick of calling Shopclues & following for a product. Please do the needful ASAP & close the matter.

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Address: New Delhi, Delhi, 110063

Website: shopclues.com

I have book my order at 11th nov'15 order no 75390335, and they have given the delivery date between 21st to 23rd Nov'15.and regarding this i have already sent a mail to customer team to deliver this product before 22nd but till today on 24th nov'15 i haven't received my order please look into same

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Address: Hyderabad, Andhra Pradesh, 500082

Website: Shopclues.com

I had placed an order[protected]. I placed an order for salt brown bravo casuals .But had received some canvas shoes on delivery.This is the bloody shipping can you not verify the order while shipping this my second order .the shoe that have received is very disgusting .And one more very pathetic service is i called to customer care they are saying that still order is in shipping we can't register a complaint .Once in our system it was updated as order delivered then only we can register a complaint is this way to treat customers .(Worst service)..(Worst approach to customers)..

+2 photos

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Address: 620013

Website: shopclues.com

23.11.15 18.10 hrs. Product not received even after 15 days and message has come stating that product is delivered. Something wrong with this companyor with courier. We never expect such a fraud happens either with first flight couriers or with shop clues. As a long term customerto shopclues, I request to investigate and do the needful. I prefer the refund of money immediately. I will wait for another 48 hrs. Kindly help

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