Dear sir i order samsung led 32 inch tv on 5th of november 2015 with online payment of rs 27500 on shopclues under order no 74633705 and they gave me time for delivery 14th of november 2015 but still after many weeks i didnot get this product. Many times i contact to shopclues but they always give me next 2 days for delivery i request rhem many times that i want my money back but they refund and gives one and another excuses. So i request to you please look into this matter and resolve issue.
Regards
Mohd Rafiq
Dec 3, 2015
Complaint marked as Resolved these mails we received from shopclues.com
Hi muhammad,
Thank you for shopping at ShopClues.com
Your order 74633705 has been handed over to courier. Your tracking details will be e-mailed to you once courier dispatches your order from its hub.
Carrier Name: [CARRIER_NAME]
Here're your Order Details:
Order Date: 5 Nov 2015, 03:43 PM
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 5074994, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
ShopClues Support, Dec 3, 8:23 AM:
Dear Customer,
Greetings from ShopClues.com.
We would like to inform that we have identified multiple tickets/communications against your order with the same concern. We are working over the case in another ticket and will share an update on your concern through a separate ticket.
We appreciate your patience and understanding in this regards. Please do not reply on this mail.
Best Regards,
Customer Support Team
Amrit
ShopClues.com
s::s
ShopClues Support, Dec 3, 8:22 AM:
Dear Customer,
Greetings from ShopClues.com.
We would like to inform that we have identified multiple tickets/communications against your order with the same concern. We are working over the case in another ticket and will share an update on your concern through a separate ticket.
We appreciate your patience and understanding in this regards. Please do not reply on this mail.
Best Regards,
Customer Support Team
Amrit
ShopClues.com
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 5344883, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
sajad dar, Dec 2, 2:24 PM:
Please refund my money which i already paid for this order.
Cheers,
ShopClues Support Team.
ShopClues Support, Dec 1, 9:44 PM:
Dear Customer,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you.As per latest update, we would like to inform you that your order will be delivered to you within 3-5 business days.
Please note, you may also track your order on courier website by using the tracking details which you have received against your order.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amit
ShopClues.com
s::s
ShopClues Support, Nov 30, 4:06 PM:
Dear Rafiq,
Greetings from ShopClues.com
This is with reference to your order no. 74633705.
We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the respective team. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Swapnil
ShopClues.com
ShopClues Support, Nov 29, 1:57 PM:
Dear Customer,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you.Based on your query, we would like to inform you that your order is in-transit and will be delivered to you within 4-5 business days.
Please note, you may also track your order on courier website by using the tracking details which you have received against your order.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amit
ShopClues.com
s::s
Customer Support Team, Nov 27, 12:06 PM:
on behalf of customer,
i did not get product till yet and both the dates had already been gone please kindly do need full action
with regards
Ria Narsani
shop clues
ShopClues Support, Nov 27, 10:19 AM:
Dear Customer,
Greetings from ShopClues.com
We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amit
ShopClues.com
sajad dar, Nov 26, 11:29 PM:
What the hell is going on its 21st day when i place order but still after 21 days i still not get my product. i think i have make big mistake that i place order on shopclues it will be ao good if i place order on flipkart or snapdeal. I place many orders on flipkart and snapdeal and they delivered within few days. I its height of your worst service that you cant trace your own peoducts which you sent to any consumer.
Cheers,
ShopClues Support Team.
