ShopClues.com Complaints & Reviews

I bought a motherboard from shopclues on 16 october 2015, after received the product i checked it myself but motherboard didn't work so i try it many time but motherboard didn't wok after that i request to return the product bu they get cancelled my request then i call to customer care of shopclues they told me that we have forward your complaint but their is no progress i called them many time every time i get only one answer that they forward my return request but till now their is no progress one time customer care executive told ne that i have to go to service center of my product to written note that the product is faulty so i go their but they told me that they don't give me in written and they told me that you are cheated by shopclues because the original cost of thr product is only Rs. 1600 but i get it in Rs.3637 so after that they told me that you have to pay Rs.300 for repairing of the product but after that the product also didn.t work after all this i filed a compalint against this fraud site in consumer court which complaint docket no is[protected] and refrence no is 637725

Hello Sir/Madam, I order Nova Nh 1257 All in One Room Heater on Shopclues.com dated 7th November 2015. it is Prepaid Order via Visa Debit Card & till date i am not receive my product. I got message on 24th November 2015 as product delivered but it is deliver on wrong address. So i call on 24th November 2015 on Shopclues Customer Support & Register a complain about my product deliver on wrong address but they told me give them 48 hours about product details or proof of delivery. So i agree & till date i am not receive any update about delivery proof and product from shopclues. i call on[protected] continue but they reply same. Till date i am not receive my product or any delivery proof from courier partner of shopclues.com. Please look in this matter & give me update as soon as possible. My order Details are as under:- Order No: 74910981 Order Date: 7th November 2015, 8:43 PM Product code: 81768374 Product Name: Nova Nh 1257 All In One Blowe Silent Fan Room Heater Complain no: 5256343 Customer care No:[protected] Thanking you, Shahbaz Shaikh

ShopClues.com supplied me defective Mobile Xiaomi Redmi vide oder no. 73604018 deliverd on 08.11.2015.
The product was found defective (keypad of the mobile was not working properly).
I have complaint vide ticket number 5342317 by email and telephonically to the CC representative, inspite of number of conversations it couldn't work.

Sir, i ordered 'SALT BROWN SHOES" from shopeclues.com on MRP 369 with onlinne payment( including shipping charge) vide order no.73186834 on date 24.10.2015 but i receives product on 4.11.2015. when i opend my product it have shoes of other company and other colour. i choosed a return policy and give 2 option to company. 1. replacement the product 2. refund my amount. i have received my refund in my bank last few days ago. now i try to reordering to "SALT BROWN SHOES" again but company sale to me on 399 & shipping charge is extra. why? why i paid my extra money to shopclues on his fault and Big Mistake. REGARDING RAJAT SHARMA

This is the worst service all the product are not working.This people may make the customers fools waste of money better to shop another sites at least they may gave the quality product.I ordered one product (Combo Pack of OTG + Data Cable For Mobile + Car Mobile Charger + Audio Cable) My order no[protected].In that product one cable is not working a raised a return complaint at the same day but no one responded.it looks like this is one type of begging waste of service never buy this shopclues waste of money the product worst damaged stack.

Dear sir i order samsung led 40 inch tv on 5th of november 2015 on shopclues under order no 74633705. When i check order status on shopclues website it shows Tracking Number: 80896 Shipment Date: 07 November 2015 Carrier Name: Beacon Surface but when i check status of this tracking number on beacon surface website it shows no data found and when i contact to shopclues they said we will send your product soon and ask me wait for next 48 hours you will be receive ur product. From last one week i am telling them refund my money but they dont refunded and giving just excuses I am so tense sir i requested to you plaese help me and take strong action against shopclues. Regards Mohd Rafiq [protected]

This is to bring to your notice that I have booked a gold coin with order number 72412616 worth amounting 27000. I haven't received that product and requested to refund amount, but there isn't any action from shop clues. I have been consistently following up since one month. Please take corrective action

This is with regard to the order I placed for Samsung LED TV(40J5100) with the order id : 75084452 on 08 Nov 2015, 08:57 PM.I received the product on 21-Nov-2015 and found it defective. I have filed a return request to refund my money on the same day 21-Nov-2015 for the above order, but I did not receive the refund yet. Instead of refunding back the amount, I received response from Shopclues to get the TV repaired by local technician and provide the bill. I have ordered for new product, why should I go for repairing? When I refused to get it repaired, I got the response saying "return request declined". How can the return request declined if the product is defective? Everytime I call customer care, I get the same response that they will resolve the issue within 48 hours but still my issue is not resolved and 9 days are gone. Please help me to get my money (INR 25689) back.

I have received damage product on dt 12th nov 2014.the product is SAMSUNG LED TV(40)inch [protected]@Thirty thousand five hundred thirty eight, rs30538.I have logined for the return request but the shopclues is not taking any action against it, one month has been passed, i am full tensed, , , i belong to low family, , please look after thisss, , i well be fullyy thankful i[censored] do the needfull..pleasee look after thiss shopclues is totally haeassingg mehh, , , please look into this

I purchased a product of ₹300 approx, on 26th the details( ordr no[protected]shown by courier service was OUT FOR DELIVERY but wasn't delivered till 28th When i logged the complain on 28th after 2 days the told that the product was delivered at the location provided but i didn't receive the product, may be delivered at another location. The are not listing to any of the queries

I booked a product online on 7th nov 2015, they gave me delivery date by 20 nov, but after so many mails & mails but not received any reply, but still not getting any delivery and even not getting any reply from there side, even i did prepaid payment but still not getting any status where is my product, please it is request from you kindly help me out, as these online shopping portals do same with many customers and even they dont care about there customers even not replying on mail also for further communication... My all over experiences is not good and for further i m not use this site for online shopping i m using many site for online shopping but that is ford wed site

My order no. is 73523732.It was booked on 26/10/2015.On 17th November I received a mail saying my product has been delivered. I do not know they came to the conclusion it has been delivered. No body called me or told me where and when and to whom it was delivered.Please let me have my refund.

Hi Team, I have ordered a cargo shorts in shopclues.com with orderid 76488939. the product what i have received is not the product i saw in shopclues website. they have sent me a wrong product (very low quality too). I have applied for returning the product. return id is 2368290. but it was rejected my merchant. I want a remedy. How can they reject it. Please return my money . Return Details Order id: 76488939 Return id: 2368290 Return date: 30/11/2015 02:27 PM Returns status: Return Rejected By Merchant Product: Men's Cargo Short

This is regarding my order number 74777410 on shopclues.com. I've ordered this product on 6th nov it was received by me duly on time. after that i've raised return request (Return id: 2305319).. Request was due to unhappy with the product quality.. But wen i've contacted shopclues they said dat it can'nt be returned due to seller does'nt accepted return...But it is obvious that if the seller is unhappy with the product he can return the same ... Kindly help me to sort out this problem of return...

I bought 1 Fashion designer Faux Georgette saree vide order no 76370545 which was mentioned as selling price Rs.1099 and 84% discount. After receipt of material it is noticed that saree was very poor quality. Not worth of Rs.1099/- " Please arrange pick up and refund my payment

Dear Sir, I have ordered Salt Brown Casual Shoes Order No.[protected]Size.39) cash on delivery Rs. 449/-. However, after opening the box I found that you have delivered the wrong colour, wrong size, wrong design and wrong brand name of shoes which is not at all my selection. Therefore, kindly arranged to pick up and replace with the shoes I have selected. Thank you. KEPHAS M KHARPHULI

Dear sir I would like to bring your kind attention towards bad services and behavior of M/s Shopclues .com. I have booked a mobile model no xiomi redmi note 4 of amount INR 7799 via order no. 74186118 on dated 01/11/2015. And it was scheduled to deliver on dated 18/11/2015. But this product did not delivered to the destination and return to the origin due to courier issue. Courier tracking detail is below (Order tracking detail[protected] of DOTZOT courier ltd. When they informed me about the same at dated 14/11/2015, I have asked to refund the paid amount which was paid against the order at the time of booking. Firstly they have informed to start the refund process within 3-4 days and now after 1 week they are falsely saying that the product is delivered on the destination. However it is not delivered at the destination. So many follow ups and conversation happen with their customer executive to refund the amount but they are not giving any response. Now you are requested please look into the matter and suggest please what I have to do. All mail communication is attached for your reference. All documents are attached kindly go through it which will be proof that the product has been not delivered. please help sir. -- Thanks & Regards. *Mukesh kumar*Mob: +91-[protected]

I recently ordered an Foot n Style Black Formal Shoe in Shopclues 17-Nov-2015. Order # is 7592023. I got a confirmation from Shopclues that it will be delivered ob 28-Nov-2015. I did not receive the product but I received a confirmation message from shopclues that the product has been delivered on 28th. When I called customer care they are asking me to wait for 48 hours to verify the proof and I have to wait for another 7 to 10 days to get the status of the product. Without tracking the order how did they confirm that it was delivered? Why should I wait for another 10 days to know the status? Please help me.

I recently ordered 2 jeans form them of size 30 costing INR670 when asked return with size 32 they declined with no reasons mentioned which goes against the buyers protection policy. i do not wish to waste my money on something that i cant use when informed the same to them they weren't bothered

I booked a product online on 17th nov 2015, they gave me delivery date by 23 nov, but after so many mails and one phone call i recieved only one mail on 27 nov, from them in which they said they delivered the order in 48 hours, but still not getting any delivery and even not getting any reply from there side, even i did prepaid payment but still not getting any status where is my product, please it is request from you kindly help me out, as these online shopping portals do same with many customers and even they dont care about there customers even not replying on mail also for further communication... They said it is in transit i dont know why they took so much time the stole my money, and now they are not delivered my product, please help me ... contact details:[protected] email id:- [protected]@shopcluescom.zendesk.com Address:- Contact Us Headquarters & Registered Office Clues Network Pvt. Ltd. Building No. 112, Sector – 44, Gurgaon, 122 001, Haryana, India