ShopClues.com Complaints & Reviews

Dear Sir,

My name is Pradeep and I have unfortunately purchase one product from shopclues[protected] on 8th Nov
The estimated date of delivery is 16th Nov but till date I have not received it nor I have the information regarding the status. The product has already been dispatch on 13th Nov but I have not received it yet.
I don’t understand being a good name in ecommerce why you have sent it from one of the pathetic
Courier company. I tried to contact the courier but there number keep on ringing but there was no response. AFTER TRYING SEVERAL TIMES THEY FINALLY ATTEND MY CALL AND TOLD ME YOU NEED TO CONTACT ON OTHER NUMBER AS THEY ARE NOT HANDLING THE ECOMMERCE. THEN THEY PROVIDE ME THREE NUMBER AND LUCKILY ONE PERSON NAME NAKUL PICK UP MY PHONE AND TOLD ME TO CONTACT ON ANOTHER NUMBER OF BRANCH MANAGER. I DON’T UNDERSTAND IS THIS KIND OF SERVICE YOU ARE PROVIDING TO THE CUSTOMER. I EVEN PAYING FOR THE SHIPMENT AND YOU COURIER FROM THE WORST ON DOT COURIER SERVICE. IT WILL ALSO HAMPER YOUR IMAGE AND I ASSURE YOU I WILL NOT PURCHASE A SINGLE PRODUCT FROM YOUR WEBSITE IN FUTURE. I HAVE ALREADY REGISTER THE COMPLAINT WITH YOU BUT THERE WAS NO FOLLOW UP FROM YOUR END.
I LIKE ONE DESIGNER HELMET FROM YOUR WEBSITE AND YOU NEED TO DELIVER IT WELL BEFORE THE ESTIMATED DATE. YOU NEED TO PRIORTIZE THE PRODUCT AS HELMET IS ONE OF THE MOST IMPORTANT ITEM. I DON’T EXPECT SUCH A REDICULOUS SERVICE FROM SHOPCLUES. I AM ALSO FILING THE COMPLAINT IN CUSTOMER FORUM AGAINST IRRESPONSIBLE BEHAVIOUR AND CUSTOMER HARASSMENT.
I have spoke with shopclues as well but they told me to revert me back with the status. They are not even arranging the call back from there senior. Every time I call on there customer care all there supervioser are busy. I called them 5 times but I am not getting any response.

My order No:73597824 which is for Multiutility Multi Chopper Vegetable Cutter Fruit Slicer Peeler Dicer i purchased at you website for Rs.350 on[protected], but product was received to me[protected], it came in damaged condition i am sending the images of damaged product to you, so please verify images and solve me in taking the product return from me as soon as possible. Order Number: 73597824 Ticket Num: 5068996 Return Number: 2292977 Product: Multiutility Multi Chopper Vegetable Cutter Fruit Slicer Peeler Dicer Reason: Packaging and product both are damaged Action: Refund I would like to give negative rating to Monica, because of her untrained knowledge on shopclues. Purchasing a product in shopclues is the big mistake in my life what i have done. I will never shop anything again in shoplcues, neither i will recommend it to my friends. I want resolution, i received product on[protected], i notified to shopclues on[protected]. I dont want your damaged product, take it back and refund my amount. I have received the product on[protected], i notified and created a ticket to shopclues on[protected]. It is with in 2 days. Suggestion: Don't fool the customer with your false reasons.

Hi, Please clarify why my returns are being refused at clues network warehouse. I sent 2 products by DTDC courier. The details are as follows, Product ID:[protected] Courier name:- DTDC Tracking ID:-D25569295 Date of despatch:-14/11/2015 Product ID:[protected] Courier name:- DTDC Tracking ID:-K82811703 Date of despatch:-31/10/2015 Both the product has been sent back to me stating RECEIVER HAS REFUSED TO ACCEPT. Now I am desparate to know why everytime the product has been refused by shopclues. So please revert back with details clarification of refusal reasons.

Dear sir, I have ordered Printed exclusive leggings (Product code[protected] on 04.11.2015 from Shopclues.com having order id[protected] . But i have not received my order yet. plz check what is the reason behind the delay. Anshul Bharti Email id- [protected]@gmail.com

PRODUCT DETAILS- ILIV BLUE KOLVERI FLOWER CURTAIN ORDER ID[protected] Item has not been delivered yet though the given date has also been passed. sholclues saying that they have sent the item but we have not received. they have not cancelled the order as they said item has been shipped so not possible to refund or cancel. contact- [protected]

I have ordered helmet and received order after so much delay the product was for rs 459-500 and received damaged product all broken looks second hand product very much disappointed with the service when I spoke to their customers care they were saying I have to raise return back req with in 2 days hell with the company policy..of I get help from this site would appreciated my money what I invested goes all over in air.

Hello sir
I am Praveen Sharma from Haryana. This site is not good when i complaint then always say that we are asking my courier partner and give solution after 1 week.
But this is fake

I purchased some item but some item not received, but the site say we are delivered but where i don't know. And i am asking more time but no any solution

this site as like same 2 time with me..

1.
Order date : 10 Nov 2015, 10:45 PM
Order No. : 75359754
Product : Czar Gold Plated Bangles Set For Women(BANGLE844) (QTY:2)
Amount : Rs.398

2.

Order date : 01 Sep 2015, 01:24 PM
Order No. 66875458
Product : Bracelet Leather Strap Analog Watch - Women (QTY:1)
Felizer Leather Belt - Black (QTY:1)

Amount : Rs.353

My order number is 74789251 and it's a Insulated Lunch Box ( with 3 containers and 1 bag) . The amount is( price +shipping ) 129+20=149. i done my payment by debit card.
but I received Wrong Product HIMALAYA HERBALS SOAP on 17th November at 4 p.m through First Flight couriers. The product is totally different type from the product ordered . Now I want to replace the wrong item with the original ordered product or MONEY BACK in my account.
Please, do the needfull . I hope the problem will be solved quickly . Egarly waiting for response from your end.

Prashant Suryavanshi
[protected]@yahoo.in

I ordered Economy Induction Cooktop Black (R) order no 73831037 from Shopclues website on 29 Oct 2015. the web site shown me that it has shipped the product on 02 Nov 2015 via Ecom Express tracking no.[protected]. i did not received item till 10th Nov. when i talked to customer care they again shipped item on 11th Nov.. now they are telling that the order has been cancelled and refund initiated..previously also they cancelled my order of Luggage combo ordered on shopclues.

I ordered a product on shopclues.com on 29th october and till date i havent received my ordered product.i have mailed them so many times but a auto generated message comes and no further proceedings occur at their end.
I even requested them to just cancel the order if they cant dispatch it buy yet no reply.
My money is blocked with them for almost a month.customer care team dont reply to the mails and i have been a regular customer of shopclues, earlier this thing never occured but this ecperience of mine was a blunder.

I order a new mobile phone samsung A7 on 15 oct and after ten days when I received my package found that they have given me the used Samsung phone with the accessories missing from the box. I raised the complaint for the same on the same date till date no solution has been provided. Such a fraud, cheater & cheap company. Order no 71529971.

My order Order no. 74286411. which had to be delivered on 6 Nov is pending & every now & then giving time of 48 hrs ...the tracking number given by your company says no such product is been dispatched... Every time 48 hours of delay.

CUSTOMER CARE OR BACKENED DONOT HAVE COURTESY TO CALL THE CUSTOMER ATLEAST.

Please action this asap and Return back the money on urgent basis.

I have ordered Premium Quality 3D Bedsheet With 2 Pillow Covers 120 Gsm (3 quantity). But they delivered only one set & that too the material is not at all good. Hence i returned the product back on the same day. My order id is 71861905 & my return request number is 2209975. It is been 3 weeks that i returned that product. But still they didnt return my money back :( I called customer care person more than 10 times & I have followed with them more than 15 mails. But still they are telling wait for 48 hours whenever i call them. Kindly get back my money soon.

Since 09 Oct'15, I am getting wrong product delivered at my place. The customer care managers are really , naming Mr. Aditya and Mr.Puneet. Other team members along.

Now, after second time wrong product getting delivered, there are concerned with the seriousness and considering it a lighter issue.

The third picture is the actual product ordered.

Hi, I made a purchase from Shopclues.com, It has been a very horrible experience with them and their product. I had no other option but ended up raising my concern over here. Looking for your help. Very disappointing service. I have attached pictures of products shown by them on website and products received from them. Order Number: 75294168 Order date: 10 Nov 2015, 12:20 PM

I have buy the product from shopclues and it received in damage condition so I tell to customer care of shop clues to replace with new one but they are not ready to replace hand to hand and saying that first you send product to our end and then we will return. So how it could be possible that for replacement I have to pay for courier.

I had ordered a product from Shop Clues website and they delivered the product very late which is Fidato Bag-pack and Watch but both the product quality is very bad and when I many time call and email then they always assures me that they will pickup the defective material or else they will refund the money back. But till date no pickup was done till now as well as they are not refund the money back to me. Details are as follows:. COD order number: 71912578 Order Date: 16 Oct 2015, 09:06 PM Product: Fidato Red Backpack Fidato Mens Watch Combo Code: 83314428

I have order item from Shopclues with Order Id: 72454168, on date 18.10.2015, and as per shopclues delevery it shows expeted delevery is 6th to 9th nov, but still i have not receive my item so i have complain thrugh shopclues support, ticket number: 4835410, but i have not get my item yet.

My order id is 72767496 ordered on 20th october 2015 .my money is debited from my card and the estimated of delivery of that product was 26th october 2015. still i didnt get my product .when i called to customer care they said your product is already delivered to your address but i told them that i havent received my product .i have complained about 9 to 10 times to customer care, i m getting same reply from there side that keep patience we are getting touch with courier partner.they are not taking any action on it.

Hi Sir/Madam

This is with reference to my order placed with Shopclues on 14th October 2015, vide order no. 71433895.

Payment done via Master Card No.[protected] Deepali Pandey,

Order Placed by Mohit Pandey,

Contact no. [protected] - Email address: [protected]@gmail.com

I have placed the order on for online Mobile handset Mi4 as per the following details:-

14th October 2015 - Order Placed

16th October 2015 :Showed Confirmed at 1553 hrs.

17th October 2015:Showed ready to dispatch at 0730 hrs.

4th November 2015: Showed Delayed at 0116 hrs.

5th November 2015: At 1527 hrs received a SMS showing Refund date as per the 01/ 01/70 { Are you guys NUTS?? 2070 for refund date in SMS).
{ This SMS was received from BH -SHOPCL}

When i contacted with Customer care department of Shopclues, couple of time, i have been informed by your customer care executive that i will receive the payment before 15th November 2015 positively.

Now its already 16th November 2015 and i am still waiting for the refund in my account. Till date i didn't received any reply from you either on Phone, SMS or email, and it seams to be height o[censored]nprofessionalism from a reputed firm of Shopclues stature.

I want the refund right away (within next 24 hours) now, in my account with reversal of the carcheged amount else i have to take other necessary step to get my refund and compensation.

Hope you will understand the gravity of this matter and take immediate action.

Thanks

Mohit Pandey.