ShopClues.com Complaints & Reviews

I had ordered Kelvinator Refrigerator on 15 th Oct 2015 order no. 71742597 and promised delivery on 3-4 Nov 2015. On 29th Oct got a mail saying product handed to courier company and can be traced on 7horses.co.in with tracking no. The same could not be traced on courier website and so called Shopclues customer care, got assurance from them that the issue will be resolved and will get a call back within 4 hrs. Since 4th Nov everyday calling customer care and gets same answer that you will receive in 48 hrs. but same did not arrive till 12th Nov 2015. Worst customer care experience, false commitments, very very bad experience from Shopclues.com Please stop this company from looting people.

Dear Sir My Order no:71324066, Carrier Name: E-Parcel Tracking Number: EP2453092 Expected Date Delivery: Wed 28 Oct I have not receive the product .Vey bad service, which i have ever experienced in online shopping website Even tracker has not updated from 30 oct. I think the courier partner is cheating you and saying it has delivered. My emi has started. I think from your side you are also not taking any intiative to handover the parcel. If you are really not interested kindly cancel the same. Even now i called customer care there is no proper response. im really fedup. You kindly share the contact details of the intermediate person so that we can follow up. Kindly resolve this issue ASAP.

On aug 6th i purchased 2 same sarees(colour different) in shopclues through credit card. First i received one saree. The saree is not nice so i returned that one, 2nd one is before taking i rejected that saree. yet i did not get refund. several times i gave complaint in shopclues customer support and customer care also. but i did not get refund

In reference with Complaint ID: 1171652, till date i have not received any correct communication from shop clues. May I get any active co-operation/attention from your end for getting my product or my money back?

Hi

I have made the order 70920492 on 10 Oct 2015 but did not receive the order
till now.
Today I got a sms that the order was delivered.
But it is not delivered till now.
PFB the screenshots from the website and the courier website.
Could you please check and do the needful.

Thanks

Blumelt Candy Crush School Bag (BLSBO16BR) (QTY:1) ordered by me vide order No:72990819 on 22 Oct 2015, 07:09 AM. The product is not the same I ordered vide no: 72990819. I never experienced like this. The selling merchant cheated me by sending a purse(must thrown into dustbin) instead of SCHOOL BAG. I regret very much for the supplier's negligence. I also requested shop clues to send the original product of school bag or return my money to bank. But, so far no solution or compensation awarded by the company. I have not received any information of process to return my money or sending the original product of School Bag till date, even after two weeks of time. I am unable to handle my female child cry for this Bag.

I ordered a nicer slicer dicer and a HP bag on 15th october. Order numbers: 71714739 and 71688137. Both the orders have not been delivered to my address however, I received mesages from shopclues that the item has been delivered and they want my views about the product. This is some kind of joke as I have not received my products yet!!!. I requested for money back and they have been refusing to return my money either.
I am so pissed that I even left this review and still no action has been taken!!!-
"I ordered this product on 15th OCtober. I didnot receive this item. I called customer services 100s of time no actions taken yet. I wanted my money back. that is not initiated either. I simply want my money back. I ordered a bag on snapdeal day before yesterday and it has already been delivered. Learn something from Snapdeal, Amazon and Paytm. You are a fraud company. I am complaining about you in consumer forum.!!!"

I have already given after order one mail that please ensure before delivery,

my order Eveready 12w6500k Cool Day Light
Led Bulb 2 Pc Pack number with shopclues on 73197832 date of
order 73197832
Order 24 Oct 2015, 12:32 PM
Order Date
Complete
Status

after order passing i have already mail regarding below information

1st mail to ::::: [protected]@shopcluescom.zendesk.com
Oct 24, 12:44 PM:

When you shipped product be ensure that my order should contains Battery which is free with this product so many reviewers has already given their reviews that we have not received Battery so that should not be in my case please be ensure... Battery should be part of product so at the time of delivery i will check and if not find than i will return said product...

reply from shopclues
ShopClues Support, Oct 24, 6:13 PM:

Dear Customer,
Thank you for shopping at ShopClues.com.
Your order has been placed successfully and currently is in process of procurement from the merchant.
The order will be delivered to you as per the delivery timelines mentioned on our website.
Please note, timely communication will be shared with you at your registered e-mail and contact details.
For further assistance, kindly write to us at www.shopclues.com/support
Best Regards,
Customer Support Team
Rahul
ShopClues.com
s::s

follow up mail
2nd mail ----Date and time :::Oct 24, 8:37 pm
Dear Sir,
I repeatedly tell you that plese ensure your product before delivery as i have already received product damaged of TVSE Gold KeyBoard and i have got refund after 2 months of delivery previously i will not accept the product at the time of delivery if it is damaged.
I Repeatedly tell you by this mail that please beware of doing the above things again. Thanking You,
Warm Regards,

after above mail shopclues replies,
Shopclues Support, Oct 26, 9:16 AM:
Dear Supal,
Greetings from ShopClues.com.
With reference to your Order # 73197832, we sincerely apologize for your previous experience.However, this time will make sure that same will not happen again.
You are always a valued customer to us and we are looking forward to serve you better.
If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Customer Support Team
Shaheen Khan
ShopClues.com
s::s

From: [protected]@yahoo.com
Date: Sat, 31 Oct 2015 22:20
To: [protected]@shopcluescom.zendesk.com;
Subject:Re: [ShopClues.com] Re: Others[protected]
At today I received my order but again I am unsatisfied as I have given mail after order that be ensure battery which is free will included but today when I open box I have not received battery now I will again dissatisfied with shopclues what now I have to do. Call me on [protected] urgent
Sent from my LG Mobile


From: [protected]@yahoo.com
Date: Sun, 1 Nov 2015 11:13
To: [protected]@yahoo.com;
Cc: [protected]@yahoo.com;
Subject:Re: [ShopClues.com] Re: Others[protected]
This is a mail regarding dissatisfaction regarding your co now I want free battery what I have to do now
Sent from my LG Mobile

From: [protected]@yahoo.com
Date: Sun, 1 Nov 2015 11:16
To: ShopClues.com;
Cc: [protected]@yahoo.com;
Subject:Re: [ShopClues.com] Re: Others[protected]
Sent from my LG Mobile

after this complaint i have already followed for last ten days upto 25 to 30 times and i have already informing to them regarding complaint to consumer forum although they are never replied to the said mails.

Please do the action of punishment on such online forum as i totally dissatisfied with shop clues 2nd time as there are many reviewers totally dissatisfied with the said forum as many person not received free battery as it is available on following link of shopclues.com of sale of Eveready 12w led bulbs 6500 k as they not provided to many customers for free products.

my phone no [protected]. supal a brahmakshatriya.

below image is only sample which i am giving detailes reviews are with me most of reviewers dissatisfied as they have not received battery which is free product with same product.

Agar sab milke in company o ki vaat laga sakte he to sab milke company pe case maro ye consumer me kuchh nahi hone wala, ye sab bikao he or [censored] he, kitno ko is me complain karne se return or koi response mila????? aam admi jab ek se jyada mil jaye to bahot kuchh kar sakte he, ye khali site kholnese hamari problem solve nahi hoti, jo log aapke ghar ke paas ke ho unse milke in company o par case maro fir dekho. company chalni hi nahi. best of luck all guy's and best wishes

Date:27 Oct 2015, 04:42 I ordered total 3 items Order ID 73605074 as per the following list 1. Opner Men's Wear Sandals (QTY:1) Price:-Rs 200/- 2. Blumelt Candy Crush School Bag (QTY:1) Price:- Rs 119/- 3. Nexa Assorted Kids Floater Sandals (QTY:1)Price:-Rs 179/- Total amount payed through SBI Net banking in advance. On 07 Nov 15 I got a parcel from the company containing a pouch in place of school bag . Sl no 2.When I put a return request I had been informed by the company that item not coming under return policy. On 10 Nov 15 when I queried for the rest two items and after the incident i request the cancellation of the order, I have been informed by the company that item Sl No. 2 already delivered and they provide nil information regarding Sl No 3. So I like to register a complain of cheating the costumer against the company. I further request you to investigate the matter and brought the matter in public so that nobody can be cheated in future and make the company to pay me back the money taken from me. I have all the E- mail regarding to the issue with me and I am pesting all the photos here with.

Hello,

I am totally fed up using Shop Clues services.
At first, I want to tell you that I have to called Shop Clues team many times regarding product delivery expected time. Till now I have not received any product within Expected time mentioned from their end. If they want to check then they just need to visit my order section for me.

Secondly, My Order ID was:72078117 & estimated delivery date was 4-5 Nov, 2015 & on 3rd Nov Shop Clues team have sent me a mail that my product has been delivered. Shop Clues Support team are totally irresponsible & they have no manners that how to talk with a Customer. After that I called many times shop clues team, their Logistics also as mentioned & ticket opened regarding that. At last today(10-Nov-2015), I have received my product but it was broken Product within the package.

I am sending you a screenshot regarding that. Attached please find the documents.

This is totally Customer harassment & loss of Customers time & money also. I need compensation & exchange my product regarding that. Already gone Rs.255/-(approx.) from my mobile bill just for investigating purpose with Shop Clues team regarding this matter.

Can you please look into this matter ASAP & revert back to me for resolution & COMPENSATION.

Also this type of problem faced many customer just like me. So that's why Shop Clues name going to down gradually.

Shop Clues totally Very BAD Website.Please don't purchase any product from their site.Also quality of their product is too poor.

PS: Also without my permission many product has been cancelled by their department(Order ID:72053816 & Order ID:[protected]. I need resolutions & Compensations.

Thanks & Regards,

Apurba Ghosh
Registered E-mail: contact.[protected]@gmail.com

My Order Number 72044953 on 17 Oct 2015, 01:27 PM . But We have not receive k decor set of 7 double bedsheets with 14 pillow covers. We got only k decor set of 1 double bedsheets with 2 pillow covers. so plz delever me k decor set of 6 double bedsheets with 12 pillow covers. If YOu are not able to deliver k decor set of 6 double bedsheets with 12 pillow covers then the Consumer suffer. I have not dealt with merchant but with the website. The company website claims a 10 day replacement or refund policy.
AND MY Return Number 2202110 on 26 Oct 2015, 12:45 PM But shopclues.com not any response.

I am online shopping customer . I am shop at online on shopclues 20 oct 15. Order date order no 72758827. Product Surya alliza 3 burnur automatic gas stove Rs.1499 shipping 199 cash on delivary fee 34 total 1732. This product reach at phaltan 28 oct 2015. From blue dart currier service.
But, this product has stove of shopclues during shipment( causing poor packing) damaged. At that I am complaint shopclues customer support (28 oct 15. At 6:13pm ) for replacement my gas stove as well as I am mail 29 oct 15. Attached with damaged photo. After 3 days(1 nov 15 )accepted my complaint mail received . But then after till today only sent mail your request accepted and other reason's ex. Pick- up not available other but not sent my replacement. Please solve my issue for consumer care.
Yours faithfully
MANOJ panchpor reporter

Hi HIRA, Thank you for shopping at ShopClues.com Your order 73995581 has been shipped and your tracking details as given below : Carrier Name: CITIPOST Tracking Number: 41018509 Track your Shipment: To track this package go to http://www.citipost.in/ and enter the tracking number shown above. Expected Date Delivery: Tue 10 Nov Here're your Order Details: Order Date: 31 Oct 2015, 06:33 PM Image Product Quantity Unit price Discount Subtotal Mega Spin Magic Clean Wholesale Gifting Store Offers Download Our App ing Mop Code: 81066700 1 Rs.887 Rs.337 Rs.550 Subtotal : Rs.550 Shipping Cost : Rs.19 COD Processing Fee : Rs.16 Total : Rs.585 As per my order of Mega Spin Magic Cleaning Mop Code: 81066700 has been delivered on dt04.11.2015. But I am very disappoint from the product you have delivered . First of fall I had been order for MEGA SPIN MAGIC CLEANING MOB and you have delivered "ANMOL MAGIC MOB" and secondly the quality of product is very cheap and poor. I am enclosing herewith pic of product. The color is dull, scratch and white spot (like color fate) on the bucket and the handle is not movable and adjustable. So, you are requested to please get back your product and refund my money as per my bank details mentioned below : NAME : RAJIV KUMAR BANK HDFC BANK A/C.NO. [protected] IFSC HDFC0001334 ADDRESS MAJITHA MANDI, AMRITSAR 4 Attachments Preview attachment IMG[protected]WA0033.jpg Image IMG[protected]WA0033.jpg Preview attachment IMG[protected]WA0034.jpg Image IMG[protected]WA0034.jpg Preview attachment IMG[protected]WA0036.jpg Image IMG[protected]WA0036.jpg Preview attachment IMG[protected]WA0035(1).jpg Image IMG[protected]WA0035(1).jpg Recipients

Dear Sir, I have purchased Of Rs.230/- Order Number[protected]Sub Order:69454544 &[protected] on 28 Sept 2015, As part of offer(SFM Offer) during that period I should get 200 as cluebucks. As last product delivered on 10th Oct 2015 and as part of offer after 14 days only cluebucks will credit. But till now cluebucks has not credited.Your company doing this type of fraud activity. Before also i have purchased a product & i have got damage item but you are not giving the replacement also.When i have called the team no respond of the call at all.Please provide me the refund of Rs.200 in my cluebucks within 48 Hours by contacting the team otherwise i will took further strong action over this. This is ridiculous.Your company should feel shame for this type of activity.This not a matter of Rs.200 you are cheating with customer.The website & company should closed because If you have not capacity of providing refund why you are advertised in the website.This is a severe cheating with the customer. If i will not get reply within 48 hours i will share this message in social media & consumer forum also so that everyone should know about this & should think 10times to buy a item from your website & never buy the item especially during the offer period.I have called you several times today but line busy & i am wasting my time & money over phone but can't contact you.I want response within 48 hour in my mobile number [protected].Otherwise mind it i will not further silent for your fraudulent activity. On 7th Nov 2015 after i have loged complain i have got call from [protected].The person told he has called from shopclues.com& he was asking my Debit card number & i have deny to share the same.He can give the money throurgh cheque or account transfer but he deny to do the same also.Again i have told that i am now on duty tomorrow morning i will share the same debit card number but he told he want withing 10 miniute & he drop the call & i have tried to call 3 times more but he has not picked up the call also .This is now tell me which type of game the shopclues playing with me or it is again & fraud activity.Please do the needful within 48 hour otherwise i will take action over this.I have the proof of phone record now also in my hand.Please give the payment through cheque or cluebucks or account transfer.

i have booked one Kids Educational Tablet on 22oct15 vide order no73069632 with date of delivery on 9 nov15. on 28 oct i got one sms state that item not available.again i gote one sms on 30 oct state that order confirmed & delivered on14 nov. today i got one sms & mail stating that item has been delivered but i dont get the product till now.

I buy a NOKIA LUMIA 710 from shopclues and it was delivered to me 15 days back, when I open the box I found that the product is defective and the very same day I file a return request on shoplclue site and I also uploaded the Image of defective product, and I am continuously mailing them everyday from last 7 days and they are not responding to my return request. This is the worst experience ever I face in my shopping journey.

Hello Sir/Madam,

We have placed an order for a Multi Chopper Vegetable Cutter Fruit Slicer Peeler Dicer (Code:[protected] which we have not received in a good condition.order no.#71445407.you took the order and still we dint get our money back when you"ll give back my money.

Shopclues,

Treat this is an escalation. Provide me number/email to escalate this further (do not provide ur call center number. I fed up with this.).

Checked with First Flight courier customer care: O991Q2189684.

From last week order is not dispatched after getting courier information.

I will ever think to login to Shopclues hence forth. Please deliver my order ASAP. I will be deleting my account from shopclues.

Regards,
Arun.

Dear sir, i have also registered a complaint here against the company that the company neither fulfill the order nor return money but there is no solution i got after a week. i have order pendrive of 16 GB but order no. 68548799 is not fulfill and give my refund id 6594025 but is didn't got return. after one and half month