ShopClues.com Complaints & Reviews

Shopclues,

Treat this is an escalation. Provide me number/email to escalate this further (do not provide ur call center number. I fed up with this.).

Checked with First Flight courier customer care: O991Q2189684.

From last week order is not dispatched after getting courier information.

I will ever think to login to Shopclues hence forth. Please deliver my order ASAP. I will be deleting my account from shopclues.

Regards,
Arun.

Dear sir, i have also registered a complaint here against the company that the company neither fulfill the order nor return money but there is no solution i got after a week. i have order pendrive of 16 GB but order no. 68548799 is not fulfill and give my refund id 6594025 but is didn't got return. after one and half month

Hii Sir / madam, some days before i got the mail from shop-clues as like " Your order 70504385 has been successfully delivered at the mentioned shipping address.'' but in reality i did not get my purchased order on my given pin-code and address but i paid the money already . when i was calling to shopclues.com call center office up to 8 times but they were saying every time to me, i have sent your request to higher authority and they will solve your problem and return a money in 48 hrs but still nobody responsecoming out so please take of my problem solve it. thank you, ...from Umakant bansode, iit kgp, Mob no-[protected]

I have complaint to shopclue customer care 3 or 4 times that one order i haven't received whose price i have already pay through online banking. but always i get a msg that you have multiple complaint for this issue but not yet they solve my problem. my order date 28th october. my complaint no. is 4838724.

Dear Sir, I have purchased Of Rs.230/- Order Number[protected]Sub Order:69454544 &[protected] on 28 Sept 2015 from shopclues.com, As part of offer(SFM Offer) during that period I should get 200 as cluebucks. As last product delivered on 10th Oct 2015 and as part of offer after 14 days only cluebucks will credit. But till now cluebucks has not credited.Your company doing this type of fraud activity. Before also i have purchased a product & i have got damage item but they are not giving the replacement also & i have to keep silent even When i have called the team no respond of the call at all.Please contact the shopclues team provide me the refund of Rs.200 in my cluebucks within 48 Hours otherwise i will took further strong action over this. The company should feel shame for this type of activity.This not a matter of Rs.200 they are cheating with customer.The website & company should closed because If they have not capacity of providing refund why they are advertised in the website & give false assurance.This is a severe cheating with the customer. Please do the needful within 48 hours otherwise i will share this message in social media also so that everyone should know about this & should think 10 times to buy a item from their website & never buy the item especially during the offer period.I have called them several times today but line busy & i am wasting my time & money over phone but can't contact them.I want your help within 48 hour in my mobile number [protected].Otherwise i will not further silent for your fraudulent activity.

The purchased item Panache 9 Inch Love Printed Wall Clock 1525
Code: 82098691Merch Ref: 1525 is not working at all. The product is defective. Do the needful to replace the product and provide me a proper product or else return the money at the earliest. The order number is 70982523.

Regards
Mrinal Das
Phone No: [protected]
email id: [protected]@gmail.com

I Have order Pack of 5 Koutons Shirts on Shopclue company they have purposely delivering wrong, low grade product againt shown images. They have purposely delivered wrong shirt of all half sleeve, not as per image pattern and colour also responding very slow. Look like this company is fake and cheating people. Also refund is not done as almost a month past. My order no. is 71598443. Please provide help ...

From: ShopClues.com
Sent: ‎29-‎10-‎2015 15:42
Cc: Agarwal Akansha083
Subject: [ShopClues.com] Update: Re: change status to deliver
##- Please type your reply above this line -##


You are registered as a cc on this help desk request and are thus receiving email notifications on all updates to the request.
Reply to this email to add a comment to the request.
________________________________________

ShopClues Support, Oct 29, 3:42 PM:
Dear Akansha,
Greetings from ShopClues.com.
This is with reference to your query regarding order no. 68498398.
We would like to inform you that product ordered by you is covered under manufacturer warranty and it was delivered to you in sealed packed condition. We request you to visit to the nearest service center with invoice and seek assistance.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Durgesh Anand
ShopClues.com
________________________________________

Agarwal Akansha083, Oct 27, 10:43 PM:
Dear Rahul,
Sorry to say bt it was my worst experience.
I had been contacting you since 26th Sep, 15. Till today u hvnt done anythng, had it been flipkart or snap deal, they would hv taken product nd processed my return.
Now also u r nt ready to accept that product is not working what shld i do with defective product, did i paid for defective product?
Do u hv reply to this, u r nt the first to reply this kindly check kaushal, Monika nd many more wrote to me same thing bt no reply till today.
If you can take back nd refund my money, just tell me in one word, i will report this to consumer forum, bcoz i tired my best nd gave u plenty of time. I cant wait any more.
Ur company just bluff the customer nd after 45days eureka fobes nvr revert for any enquiry. Ur company is nt the trustable now i got to know why there are so many complain against ur company . I checked on consumer forum there are so many complain against ur website.
Ms. Agarwal who is CEO ask her to also see what her is company is doing with customer, nd company who show this behaviour has no value for its reputation.
Had it been vice versa i would hv nvr troubled. U just have time till tomorrow, i will now nt waste my precious time. What ever consumer forum people do with u
Thanks & regards,
Akansha
-----Original Message-----
________________________________________

Shopclues Support, Oct 27, 5:17 PM:
Dear Akansha,
Kindly ignore previous email.
Greetings from ShopClues.com.
This is with reference to your order no. 68498398 placed with us.
We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.
We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.
Best Regards,
Customer Support Team
Rahul
ShopClues.com
________________________________________

Shopclues Support, Oct 27, 5:16 PM:
Dear Agarwal,
Greetings from ShopClues.com.
This is with reference to your order no. 68498398 placed with us.
We apologize for the delay and inconvenience caused to you. We have forwarded your concern once again to the merchant and we will update you soon for the same.
We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.
Best Regards,
Customer Support Team
Rahul
ShopClues.com
________________________________________

Customer Support, Oct 27, 9:38 AM:
on behalf of customer
i have received a product which is not working and when i called the at Eureka Forbes help line no.[protected] but they told me that contact to shop clues so please do it needfully otherwise i will go to consumer court so please do it needfully.
regards
amit
shopclues.com


Cheers,
ShopClues Support Team.


Message-Id:NEXQ7W2DDJ_5631f123d94e6_adcb3ff7
This is regarding a Product (Eureka Forbes Aqua Sure Elegant RO water Purifier) which I bought from Shop Clues.com.
The order was placed on 18th Sep’2015 at 11:44 PM, Payment mode was prepaid with direct delivery at my Home town address: Shri Om Traders Bazar Kallu Ganj, Najibabad Dist.: Bijinor on additional cost of INR 299 as Shipping cost.
Order No.: 68498398
This Product was delivered on 25th Sep’15 at my place, Since it was to be installed, so we requested a RO installer person to get it installed, since he was not free so he visited on 26th Sep’15. That day its was found that the product is not working.

I immediately called on the help line number of Eureka Fobes which was mentioned on the product.
But they said we have to place defective request to the Ecommerce website, I immediately did that, Shop clue executive confirmed my request has been processed, it will take 1-2 working days to get it replaced & picked.

From 26th Sep’15 . I am just following with them, Neither they revert on my call, neither they are replying on emails.

I am just getting below emails replies.

________________________________________________________________________________...⇄
We would love to hear from you on your recent order: 68498398
Shopping
ShopClues.com WholesaleGifting StoreOffersDownload Our App Dear Akansha, Thanks for Shopping with us! Please share your opinion of the product to help other shoppers make an informed purchase. Products Details Eur
To
[protected]@yahoo.co.in
Oct 15 at 6:45 PM

Friends, Beware Do not shopping to shopclues because ye customers ko bewkof banate hai aur defective & damage products ki delivery karte hai phir return ke liye kaho to kahte hai ye return nahi ho sakta.So plz did not shopping to shopclues. Beware Beware Beware Beware

Dear sir,
i buy adcom a50 black mobile from shopclues.Com on[protected]..
Delivered on[protected]..But sir that mobile is not working..
Then i complaint shopclues refund my money..
My complaint id 4946391..
Today they sms----- your return request declined.
I am in buyyer protection..But they talking irresponcible..

Pleas kindly help to solve ..

Thank you
a.Giri.

I purchased Geyser from Shopclues on 6th Oct 2015 online Order no. 70393453. Received mail communication that it is delivered to me, but unfortunately it is not delivered to my address, else it is delivered to Azamgarh which is far away from my city Varanasi.I have raised a complaint through customer care (complain no. 4728880) on 24.10.2015, but it is yet not suitably resolved.

I have placed order on 24/10/2015 and received hand set on 28/10/2015 was faulty after this continue in follows with costumer care team of shop clues but fell This is very bad condition of costumer in India :-


Mail to Shop clues by me :-

Dear Team,

I have visited on your Indore service center at Malwa Tower Indore (M.P.) (contact no.[protected]) on 3/11/2015 and they told me on my cell will be return to me with in 25 days. What is this i am not affordable because date of purchasing was 28/10/2015 and service center given date of return is 28/11/2015 (25 days). Can you feel my position in festival season i will in alot of tension only for your poor services.

It is very painful.


Subrat Barik
[protected]

[protected] not good as shown ordered one product and received another one [protected] not good as shown ordered one product and received another one even a shoe got damaged [protected] this order got broken [protected] ordered 30 in size got about 24 or 26 in size

Samsung Original Power Bank 9000 mAh Selling Price Rs.399 Quantity 1 Reason Wrong Item Delivered Saikh 11 Oct 2015 04:19 PM Samsung battery bank not delivered which was ordered. The battery bank delivered is MI. This is not acceptable. Please immediately replace. Moreover, the case is also broken. Saikh 12 Oct 2015 11:07 AM Further to my earlier message, MI type battery bank which you have supplied is not holding charges & not capable of charging. Saikh 16 Oct 2015 03:17 PM Delivery pick up courier contacted me & told me that they will not pick up the courier, as you have writter "Samsum Sung" battery bank in ther pick up order. This is for your information & necessary action please. Saikh 16 Oct 2015 03:31 PM Image attached Saikh 17 Oct 2015 10:07 AM Please find attached photo. Saikh 17 Oct 2015 10:32 AM Please arrange pick up else refund the money. Saikh 19 Oct 2015 10:21 AM Please arrange reverse pickup by today, else refund the money. I have to purchase another battery bank urgently. Saikh 26 Oct 2015 03:47 PM No reverse pick up attemted, please refund the money urgently. Saikh 28 Oct 2015 04:11 PM No response from shop clues end, if refund not done I will go to consumer forum. Please give response immediately. Saikh 01 Nov 2015 03:00 PM Till date problem not solved. Please arrange to refund the money. Saikh 03 Nov 2015 04:01 PM No action taken for reverse pickup. Saikh 06 Nov 2015 04:13 PM Nobody contacted for pickup, wrong statement. Saikh 06 Nov 2015 04:13 PM Please refund the money. Saikh 06 Nov 2015 04:16 PM Give your pickup boy number. Saikh 06 Nov 2015 04:19 PM Give your pickup boy number who is attempting for pickup.

Dear sir,
we have sent so many messages and e-mails regarding order no[protected] Dell 21.5”led tft ‘s2240t minitor’ serial no.-cn0j7rk4742613bs0hju date of mft[protected]. For refund of cost defective item from time to time i.E. From 30.09.2015.

So far no action was taken for refund of amount so i request you to kindly interfere and arrange to refund the amount at the earliest.

Thanking you,
a.Kiran kumar
cont: [protected]

My return request was accepted for my order 70378596 on 27 oct but it has not been done till now.I have called them 5-6 times and every time they say that it will be arranged on priority basis.Now want my refund of the product without pickup and 100 more money as compensation of getting into such trouble and calling them again and again. bhaskar suman [protected]

Dear ALL,

What is this? Is it joke, cheating, fraud and any other thing? I have seen an advertisement on My smart price home page says:- Melamine Dinner Set - 12 Pcs @ of Rs. 169/- only, but when I try to book it through shopclues sites on dated 05/06/11/2015, it says that I have to pay Rs. 718/-. What did I consider it? Joke or fraud with customers. You have difference in your quotation and action. Whether it is happened either deliberately or by mistake, I don’t know. But it is fact. You can’t cheat with customers. You are survive in the market only due to your customer’s trust. Don’t break their trust. You are not alone in the market, I have lot of options. Lot of companies are in queue. I want clarification, otherwise I shall advise my relatives & friends not to buy from your site. Consider it seriously, if you can. Its up to you.
Waiting for your reply, i[censored] can.

Regards,
FAIYAZ AHMAD

Ordered a yellow satin tie to deliver at my office address. Product delivered after 20 days of ordering. Tie was of poor quality. Return requested on same day from my home address. But still return request is pending. Sevral reminder given by call. But shop clue is not bother.

Friend coming straight to the point please do not buy anything from ShopClues.com. One might easily fell prey to the discount offer mentioned against the products in this site.Six month back I made a purchase from this site and I received a wrong product.When I requested them to refund my money they turned down my request and instead offered me clue buck against which I can make any purchase in future.In this Diwali I once again order an item using my saved clue buck with rest amount to be paid as COD.The order number was 71992637 and this was send through E-com courier. When I contact the Ecom they told me that shopclues has made request not to deliver the item.My advice please avoid buying any thing from this site.THIS IS A FRAUD ONLINE PLATFORM.

I have order a home gym kit book in 26 october 2015 and my oder recived date 05 nov. 2015 my order no. 7353160 and tracking order no 4987586 but m not recived my order and not track my order i will cal customer bt thay r no responce so pls tel me my order proper delevery date