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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025

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So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 217

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Address: 144024

Website: www.shopclues.com

Order id: 70610760 return id: 2137903 return date: 16/10/2015 returns status: return request closed product: surya alizza 3 automatic burner gas stove i but still no update and how return request can be closed. I will file claim agaianst u this is clear scam. I got defective product. Raised for return and no response from ur side yrt prociding u images many times. Reply soon your decision...

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: www.shopclues.com

Hi, As i have purchased a new Xiomi Mi4 phone from shopclues with below order details: Order Number: 71540270 Return Number: 2196979 Product: Xiaomi Mi 4 (White 16 GB) - (6 Months Brand Warranty) The product turned out to be defective, for which we logged a return request dated[protected] and request no : 2196979, but now they are refusing to return the product and are ready to repair it in 25 days time. As i have paid for brand new product so i am not able to accept any faulty or repaired product. Kindly help me out in refunding or replacement from shopclues as soon as possible. We have initiated the process of logging the complaint in consumer forum of India, thus shopclues and merchant will receive the written notice regarding the same very soon. However if you they ready to provide the replacement of product at the earliest we may take back the complaint from consumer forum. Also there is no nearby service center in my area. Waiting for your positive response. Thanks Sushil [protected]

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Address: 131001

Website: www.shopclues.com

I received a package from Xpress Courier which was supposed to have the product which I had ordered from Shopclues.com. After payment, I opened the package and found some other product which I had not ordered. This dealer/sender for this product is IGIFTDEALS, Delhi. It appears that such sellers deliberately send their defective, torn or different products. Such sellers must be blacklisted and Shopclues must ensure that the product ordered is one which the buyer receives. Feeling disgusted. Thumbsdown to Shopclues.com.

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Address: 110077

Website: shopclues.com

Order id: 71000523
Return id: 2167211
Return date: 19/10/2015 12:54 pm
Returns status: return request closed
Product: 2pc wooden hand grip

Hii i had uploaded images 2 times in return page here .
2 times in emiail and constantly been in touch for updates.
But still no update and how return request can be closed.
I will file claim agaianst u this is clear scam.
I got defective product.
Raised for return
And no response from ur side yrt prociding u images 4 times.
Reply soon your decision

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Address: 110077

Website: shopclues.com

Hii i had mentioned that quality of product ie. Its threads are scattered all around. Stiching are scattered. Seller shipped defective product.Lkindly return product or i have to file case against you in consumer forum delhi. Totally cheating by you disppointed. How u can cancel return. Had a dot in the clothes. I think its like used cloth no tag..
Ticket number[protected].

Order id: 73602518
Return id: 2233786
Return date: 30/10/2015 05:42 pm
Returns status: return requested
Product: designer anarkali suit for kids

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Address: Meerut, Uttar Pradesh, 250001

Hi, i have purchased double badsheet from Shopclues, received product has very low quality of fabric and it's like paper, can't understand why they people send low quality of product and post best quality on there website. now why are saying "We express our inability to accept the return request as the product was bought under Deal/Sunday Flea Market."

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Address: Chhindwara, Madhya Pradesh, 480106

Website: shopclues.com

Dear sir, i have order (with order no.[protected] a PEN DRIVE from shopclues.com which is not completed. company give me mail we return money within 15 days ie. Expected Date of Refund - 27/09/15 Expected Date of Refund to show in your Account - 09/10/2015 But after 30 days passed i didn't got money and also not responding about returning of money. please resolve problem

Nov 08, 2015

Updated by akhilesh1983 sir still no one contacted from the company for resolving the problem. not return my money

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Address: Gurgaon, Haryana, 122001

Website: www.shopclues.com

Order#71568609 : delivered FAKE product and now taking more than 10days to even confirm what would be next course of action.
#7156717 : Delivered wrong product and now taking more than 10days to do the pick-up and in fact putting blame on customer.

Whenever you call, we will resolve in next 48hrs and same never happen

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Address: Chennai, Tamil Nadu, 600045

Website: shoupclues

I have ordered palazo pant from this site order number 73379273 i have received my my package but the size in the package was differ from what I have order the invoice contain does size is 28 but the product is on the size 34 I would like to return the order I request you to take proper action for the issue and response for the same order date: 25/10/2015

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I had ordered a new led tv on 17 oct 2015 and when i ordered then shopclues message me that your ordered will de deliver on 28 0ct 2015 and after sometime shopclues informed me that your product has been delay from merchant side. and this will 3 days ago i have not got my product . i'm waiting to when will my TV be home. shopclues cheated with me that company had not deliver my product on that estimated date.

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Address: Gurgaon, Haryana, 506001

Website: www.shopclues.com

Sir i ordered a bull met stylish wheel bag with wheels at shopclues.com they sended a ladies hand pouch in the parcel not sended a wheel bag so please replace it my bag . to my home my order id is 71155030 and my mobile num is [protected] so please replace my bag it's cost was 243ruppes with delivery charge it was deliveried by ecom express courier please replace it plzzzz my bag

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Address: 201307

Website: SHopclues

Hi team,

I ordered a product on 16th oct, they said it will be delivered on 22nd of oct. However it has not yet been delivered. I companied time and again to cancel it.. I don't know they are not replying or not taking any actions.

Order # 71786833

Name sagar saxena

[protected]

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Address: Varanasi, Uttar Pradesh, 221003

Website: www.shopclues.com

Hello Sir
I have ordered Diwali Colourful Laser Disco Party Bulb 360 Rotate 3W (Set Of 2) (Quantity 3) Of Total Rs 455. But they Delivered Only 3 Bulbs. They Have to delivered toal 6 bulb set But they deliveed Only 3 Bulbs.Ihad Payed All the money of Rs 455.

PRODUCT SELLING PRICE QUANTITY SUBTOTAL
Diwali Colourful Laser Light Disco Party Bulb 360 Rotate 3W( Set Of 2)
Code: 83138303Sub order number: 73188507
Price in Clues Bucks:386
Sold by Merchant: Bestprice deals Rs.149 3 Rs.447

Regards
Aditya Singh
[protected]
Address: Shiv-11/38-F-49-K, Swami Adgadanand Public School, Devaki Nagar Colony, Chhataripur, Shivpur, Varanasi

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Address: Belgaum, Karnataka, 590010

Website: www.shopclues.com/help

I have booked online Protoner 20 Kg Weight Lifting Package With Straight Rod through Shop Clues agency on dated 10th Oct 2015. It's order no is 70869507. The agency dispatched this consign through FEDEX courier agency and tracking no. is[protected]. As per schedule this consigment want to deliver on dated 23rd Oct. That day the consignment is not deliver. I talk with concern courier agency, they told some parts are missing that we cant deliver this material on deliver date. After this statement i talk with shop clues customer care person they again told me we are sending fresh consignment and it will deliver on 30th Oct. Today also the consignment not delivered. i check with fedex courier they told still it is not received to them. I call to shop clues for inquiry, every person giving wrong statement. somebody telling it will deliver tonight, somebody telling the consignment is not available in market, we will available then we will dispatched. already i have paid this consignment amount and concern agency is playing with me and providing me wrong information.

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FedEx Customer Care

from Mumbai, Maharashtra

Nov 2, 2015

Dear Ganpati Patil,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

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Address: 600100

I've booked the order "Digital Weighing Scale 150kg" on 08-Oct-2015. But the product is not yet delivered.

I have sent many emails for shopclues customer care, But I didn't get any update.
Atleast they would have to response my emails.

Please take an action & help me to get the refund.

Order No: 70609120
Order Date : 08 Oct 2015, 04:15 PM
Contact No : [protected]

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A

arunk24

Oct 30, 2015

Email Reference :
[protected][protected]

Arun Kumar

Oct 29 (1 day ago)

to ShopClues.com
Hi Team,

Please provide your update on this product. I have verified with Courier (Chennai side) & they said "They didn't receive it.

Regards,
Arunkumar.A

On Wed, Oct 28, 2015 at 9:56 AM, Arun Kumar wrote:

Hi Team,

Any update from your side ?

Regards,
Arunkumar.A

On Mon, Oct 26, 2015 at 10:13 PM, Arun Kumar wrote:

Thanks. Please deliver soon or cancel the order.
On Oct 26, 2015 5:46 AM, "ShopClues.com" wrote:

##- Please type your reply above this line -##

ShopClues Support, Oct 26, 11:16 AM:

Dear Customer,

Greetings from ShopClues.com!

We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Amit
ShopClues.com

Arunkumar A, Oct 26, 12:48 AM:

I've ordered this product on 9th Oct for some urgent work. Today is 26th Oct, But this product is not yet delivered. Delivery date was keepon increasing automatically when i check on my order status.
I'm really unhappy & bad about shopclues.
I've ordered the same product on other shopping website & it was delivered in 2 days to me.

Cheers,
ShopClues Support Team.

Message-Id:NEODWZWMVJ_562dbe2eb25a6_a6c73f9c402cd3202294f7_sprut

A

arunk24

Nov 4, 2015

Finally, I've received my product by today. Really worst customer support.

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Address: Varanasi, Uttar Pradesh, 221003

Website: www.shopclues.com

I am Not getting the product quantity that i have ordered.And Pay all amount to delicered product. PRODUCT SELLING PRICE QUANTITY SUBTOTAL Diwali Colourful Laser Light Disco Party Bulb 360 Rotate 3W( Set Of 2) Code: 83138303 Price in Clues Bucks: 386 Rs.149 3 Rs.447

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Address: Una, Himachal Pradesh, 177205

Website: Shop clues

I had ordered Right Choice Snap N Grip three nos. I had received the courier, but in side the courier pack it was just one, where as on the packet slip three nos reflected and no bill inside. Right from the day one I received the courier I was in touch with the site but no result. No assurance of my money refund or balance items are delivery. Now but can i do in this regard

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Address: Chandigarh, Punjab, 160047

Website: www.ShopClues.com

Hello I have received order #72820708 from shopclue as on dated 25th Oct-15. But it is empty box without product. Only charger and Headphone was there in Box. Mobile phone and invoice was missing. I have paid Rs. 16538 to courier boy. I have made a complaint on shopclues.Com on on same day and then have received mail as on dated 26th states that initiate the return request. I have done the same. As on dated 29th customer care confirm me that your request has been approved. but as on dated 30th have got massage on my mobile that your return request is declined. Again called to customer care as on dated 30th then they start same process which was already done earlier.now I think I got cheated by this company. So request you please help me to get my product from shopclue.

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Address: Kolkata, West Bengal, 700007

Website: shopclues.com

I had purchased Order Number: 72730304 Product: Suruchi Pressure Cooker 1.5 Ltr. Date of purchase: 19th October 2015 Delivery Date: 29th October 2015 Amount: Rs 498 The product was provided in a damaged condition and box all broken up. The product seemed like a used product. As per their policy if damaged item is product, the customer is eligible for return. I wrote to them immediately requesting for the refund, they blankly refuse. Already written thrice to them. Now they are saying that it was purchased in Sunday Flea Sale which is a total lie. Even the price currently is same for the product. Kindly help.

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Address: 682015

Website: www.shopclues.com

Order No.70604399
The above product is not reliable. Because it shows different readings of same person within 2 minutes duration. The difference in measurement is up to 15 points of systolic blood pressure and upto 10 points of diastolic blood pressure.
Then how can we believe about the reliability of this product..?
Please do necessary actions as soon as possible...

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