ShopClues.com Complaints & Reviews

Dear Team, With reference yo my any yours below mail i have ordered a One plus One mobile phone on 5th September, 2015. Order was received but it was a bad quality phone with defects. So i filed a return request for my order no:[protected], After many followups my phone got replaced, but yesterday when i received my replaced mobile phone with order no[protected] after delay in delivery delay i found that this phone is not starting. I tried to charge it us but it is not even charging. I thought this time i should contact the service center of One plus if some small problem will be there they will get it sorted instead of replacement. But Now new story is there The Manager of One Plus Service center Janak pury, Delhi told me that it is a damaged mobile already had come to One plus service center for Screen Change. The phone is out of warranty And can be a stolen or Purchased from Gray market and then sold by shop clues. I was shocked I asked them to provide me in written . He has asked me to wait till Monday and dropped a mail to One plus company with the bill issued by the shop clues for the further details. I feel totally harassed by shop clues.com by selling a stolen and out of warranty damaged peace to me who is not even getting started. I demand a apologize from shopclues.com and replace my phone with a brand new mobile with in 5 days as my money is already stuck with you people from last 40 days. Otherwise i will file a case against you in Janakpuri Consumer Court. Attached are the picks of the mobile phone and i have also talked with your merchant rockingdeal.co to told me that he will replace it but request should come from shopclues.com. Kindly note I am not able to initiate the Replacement online kindly initiate on my behalf. Regards, Nikhil Kumar Sharma Mob:-[protected]

ME ORDER BOOKIND ID 68928177 ON DATED 22/09/2015 ON SHOPCLUE.COM ON DATED 8/9/2015 ONLINE STATUS SHOWING DELIVERED BUT PRODUCT NOT DELVERED ON SHIPPING ADDRESS CMPDIL CAMP SINGHPUR SHAHDOL 484001 . This order is shipped via Overnite Express. The tracking number for this shipment is [protected]. To track this package got http://www.overnitenet.com/ and enter the tracking number shown above. FAITHFULLY VIJENDRA CHOUHAN [protected]

My Shopclus order number 68575886 for krisons usb 2.0 Home theatre is not delivered. My order request dete 19/09/2015 by Online payment internet banking is Rs 849. Shopclus online shopping is very very poor service. Please my product is shipped.

Sir,
On[protected] I have ordered for a product of sarees in order no, 69684172 in sub oreder no.69684175 and I have NOT received the product sofar. But, the company asked me for feedback of product notified as delivered.
This is ridiculas.and highly irresponsible.I have not received any delivery message from courier.

From, KUMARAN K V
Contact no.[protected]
e-mailid. [protected]@gmail.com

From: Mary Samuel [mailto:[protected]@hotmail.com] Sent: Monday, October 05, 2015 2:04 AM Cc: '[protected]@shopclues.com' Subject: Order Number: 69524026 Mr. Sanjay Sethi, Chairman & CEO Shopclues Limited, Dear Mr. Sethi, What a shame and disgrace to you and your 4th grade company for chickening out of your contractual obligations which is a typical Indian mindset and attitude whether one is raised up in Bihar or in Silicon Valley. If you or any of your executives had any decency or courtesy, you would have arranged to obtain the article from alternate sources but thanks to people like you and your organization, India will remain backward forever and ever. You are a clueless organization and totally lack professionalism and you may have a lesson or two to learn from the illiterate retailers in Mumbai who lack your flamboyance but will run the extra mile to meet the needs of their customers. Mary Samuel Senior Teacher & HOD Science The Cathedral & John Connon School Mumbai. [protected]/[protected]

श्रीमान, प्रणाम स्वीकार करें मान्यवर निवेदन इस प्रकार है की मैंने एक क्सिओमी का रेडमी नोट फोर जी नोट शॉपक्लूज.कॉम से खरीदा है जिसे खरीदने के बाद मैं अपने आप को ठगा सा महसूस कर रहा हूँ जैसा की ये एक एंड्राइड फ़ोन है परन्तु गूगल प्ले स्टोर तक भी इसमें नहीं चल रहा है जो की कोई भी एप्लीकेशन डाउनलोड करने का तरीका है और भी कोई एप्लीकेशन इसमें नहीं चल रही है मैंने शॉपक्लूज कॉम को संपर्क किया परन्तु वो मेरी सहायता नहीं कर रहे हैं बोलते हैं आपका प्रोडक्ट अभी वारंटी में है सर्विस सेंटर ले जाइये मान्यवर जब मैंने शॉपक्लूज को पूरे पैसे दिए हैं जितना उन्होंने माँगा था तो मुझे अधूरी सर्विस क्यों दी जा रही है मैंने शोप्लक्लूज की वेबसाइट पे जा के रिटर्न करने की अपील की है परन्तु उसपे भी कोई हलचल नज़र नहीं आ रही, मान्यवर ये प्रोडक्ट मेरे किसी काम का नहीं है जैसा की मैंने शॉपक्लूज को भी बताया है मैंने उनसे अपना प्रोडक्ट वापस ले जाने और मेरे पैसे वापस करने की अपील की है कृपया मेरे पैसे वापस दिलवाने में मेरी मदद करें, अन्यथा शॉपक्लूज क ऊपर कठोर से कठोर कार्यवाही करें ख़रीद की जानकारी इस प्रकार है Order No: 69093283 Xiaomi Redmi Note 4G - White (6 Months Brand Warranty) Code: 79101188 6, 999

Hi Sir, I placed order in shop clues panel, it has been confirmed that your order is in Ready to ship but after 2 days its cancel from shop clues panel and reason they provide wrong MRP. I have talk with them they are telling me that we have flesh wrong MRP. They have cheated me. Pls look into the same. order number[protected], I want my order items in this price only which I have ordered. My mobile number- [protected]

Order no 67996919 date 13 Sep 2015 hamari Ghar pi delivered nahi hoa na meri sine hoa likin yai log kah rahi h ki mini tumhari ghar pi delivered kiya h aur tumni yani abdulaziz nai receiving kiya aur shine kiya h jo ki mere nahi hai mini kae bar mail aur call kiya likin o kahti hai ki mini recving kra diy please help me mi please receiving ya refund please please

Hlo sir my purchase in 10w LED BULB, MY Payment in state bank debit card, cut Rs.58.00 rupees but not my order complete, my bank pos[protected].and my shopcles order incomplete, please help me and refund me...my clues buck 50 in use, in last date 10/10/2015, please cluesbuck refund me..

I recently had really bad experience shopping with Shopclues. On 14th Aug I purchased a Philips speaker system(order number[protected]. First of all the order was delayed and then eventually after 3 weeks it was delivered and that too a not working faulty product. In the sale I was entitled for 100% cashback. Considering this 100% cashback offer only I ignored some very good offers from Amazon or Flipkart. However I regret my decision till now. Since the product was not working, I asked for a replacement and after about 2 weeks7 I was notified that I will be given a refund. Since I always wanted a speaker and I am fine if I get a new replaced product, I want that 100% cashback amount as well along with refund Money. It is Shopclues who decided to refund the money and not replacing it and It is not that I have decided not to buy the product. I want 100% cashback since I lost some really good offer from other retailers. Also to add, I previously bought two items from shopclues and again that time the product were not even genuine, it was a duplicate fasttrack bag and a watch. Combined order number was 63886270. I returned those product as they were fake. This time the product was genuine but not working. Can you please curb shopclues for doing such kind of business and literally cheating the customers?

Fake MRP PROVIDED AS THE MRP FOR THE FOLLOWING PRODUCT IS ONLY Rs282.00 http://www.shopclues.com/oliveware-lovely-little-lunch-bag-with-1-big-2-small-co...⇄ but they have misguided the consumer by putting MRP as 799. similarly all the products of this brand has been changed

I Ordered FUJITSU LIFEBOOK A514 CORE i3-4005U 4TH GEN/8GB/500GB/15.6“/DOS/MADE IN GERMANY through shopclues.com. Order Number : 68832090 Once the product is delivered I can see a dotted lines on the top side of the screen and screen is flickering. 10/3/2015 I called up Shopclues customer support (worst call center) and told about the issue. Customer support Lady Preethy asked me to raise a return request and pack the product in the box, so that someone from shopclues will come an pick up the product in 3-4 working days. After 3 days when I checked the shopclues account I can see the status as return rejected by merchant. 10/6/2015 I called up customer support lady Akansha and she told that I have to take it to the Manufacture. I told that on the day one I am not ready to take it to manufacturer. I requested for replacement or refund and this lady keep repeating the same thing again and again. Then she transferred to Deepak Kumar, he in turn repeated the same thing. Then he transferred the call to Puneet Kumar(Floor Manager1) the worst person who is not even able to communicate, then Puneet (Floor Manager2) and finally to Aparna (addressed herself as Senior Manager). Now they need me to reopen the product which I kept it ready for courier and take a snapshot of the flickering screen. Not sure how an image of a flickering screen can be captured. I captured image of the dotted lines in the laptop and attached in return request. I spoke with all these representatives for 2 hours. I have the call recording with me. 10/7/2015 Again I called next day stating that requested image of the laptop are attached. Representative Shikha told that she is not able to see from backend. Snapshot My account with images attached in the account are there in image 2 attached here. Then I told her to connect to Aparna. She made me wait 30 mts before connecting the call. Then Aparna came and told that she will send and email and reply with the attachment. I asked her email id (ie [protected]@shopcluescom.zendesk.com) which is reluctant to give. I send email with the images to the above email id and by this time she disconnected the call and went. Again I called shopclues customer support asking to transfer to Aparna, i told him specifically not to put on hold. Still he put me on hold for 30 mts and disconnected the call. I have this call recording too. Again I called shopclues customer support asking to transfer to Aparna, I have waited for 45 minutes without being transferred to Aparna. He put me on hold though I have specifically told not to do that.

Order Number -: 67562201 we have been trying to replace this product since a month now and we are not getting a single revert from them. Neither over email nor over call even after commitments. FALSE COMMITMENTS ...!! I am tried being patient as much as i could but they doesn't value customer.

I have order IPhone 4S on sep 25 and received the product on 5th of oct 2015. Once received immediately self opened the box and switched on the phone but phone gave no response. So, i charged the mobile battery & tried to switch it on again no response. ON the same day i sent a request for refund to the shopclues. Received the message from them by saying 48hrs required for the refund. After 48 hrs i received a email from shopclues that my request is rejected. I contacted customer care, the way of talking of the rep is totally horrible and very rash. They don't want to give solution, asked me to go to service centre and get it rectified. I'm requesting all the on line shoppers to please think twice buying from Shopclues in future.

I have ordered one 3 wheels kids scooter on[protected] order no 67876194 (targeting delivery on or before 25-09-15 my son's birthday as I was told delivery of goods will be within maximum 8 to 10 days). Till 29-09-15 I have not received my order. I have complained three times between 25-09 to 29-09 and was told action will be taken with 24/48 hours but no action has been taken. It was a very distressing situation as my son was demanding the gift regularly. Finally I got call on 29-09 from on. dot courier at 4.30 pm that your item cannot be delivered at your home as we have no service in that area. I would have returned but due to my son's repetitive demand I personally went to ondot courier at 9.45 pm (as my work place in 110 km away from my home) and collected my order. Who is responsible for this mishap. It was a very bad experience and will refrain from shopping with shopclues. I hope action should be taken for this incident.

Hello sir
here i camplaint about u Power Strip 6 In 1 Extension Cords Board
Code: 72994370
Merch Ref: EMCO
which i recived demage on dated 07.10.2015
which is demage so i kindly request to replace my power strip 6 in one.
your faithfully
ritesh patel

Ticket number 4113701 Very sorry to say that I lodged a complaint on 07, Sept.2015 to return the broken part of product as per attached pics. But till today no respond from your side. Give me urgently return my broken part today, otherwise i will inform to Consumer Form and social sites.

HI

I have purchased a Disco bulb from Shop clues. But the product received on 3rd OCT is not in a working condition. Immediately I raised the request for Refund. But till date I have not received any refund. I have contacted customer service lot of time. every time I get the answer it is in process.

ORDER ID: 69554736
Return ID: 2095293

I believe shop clues are cheating customers by sending faulty products on discount and then not refunding the same.

Please help in getting the refund

Hi, I ordered a product from shopclues on 09 Sep 2015, 07:10 PM. And my order no is 67604232. According to shopclues my order should be delivered on 16th sep thru PROFSNL-OKL (The Professional Couriers) with tracking number DEL[protected]. I did so many e-mails to shopclues regarding this that I am unable to track my order. They said product is in transit. And after 21 days shopclues send me a message that your product has been delivered successfully. But still I am not receive my product. So I mailed to shopclues again for this that I am not getting my product than why they are showing delivered message on the shopclues.com website. Then they said they confirm with the partner Courier that your order has been delivered on your address. So I request to shopclues please provide the received person proof. Then they mail me again they are confirm with the Courier your order is delivered. Please help me for this. I am not received my order yet and not any of my family member. I have all the emails which I mailed to shopclues for this concern. I did so many calls to shopclues customer care services but nobody help me. they just put a mail to their inquiry department. But still there is not any solution for my complaint. Please help me.

By my order No. 61426607 i placed a order for Rs. 998/- and also paid the said amount. the company has supplied me only two curtains instead of four there for i cancelled the order. company has picked up the two courtains from my home. Instead of refunding me Rs. 998/- the company has refunded me only Rs. 499/- vide refund id no. 6036364. inspite of more then thiry mails and ten telephonic call the company is not refunding the same to me.