Sep 22, 2015
Updated by vivekanand_1985 [protected]
Hello,
Thank you for contacting ShopClues.com.
This is to acknowledge your return request. Your request has been logged with ticket number 4083286, please use the same email for further communication.
We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.
We look forward to resolving your request as quickly as possible.
Thank you for your patience.
Team ShopClues.
Frequently Asked Questions
[protected][protected]-
>>How is the return request processed by you?
• As soon as the image of the product is received, your request is reviewed by ShopClues.
• If it is required, request is shared with the merchant for his approval.
• After approval, if a pickup is required, it is arranged through our courier partner.
• If reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges upto Rs.300 will be reimbursed by us.
• After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
>>How much time does it take to review the return request?
If you have shared the image and all the information, the request is reviewed within 4 working days.
>>How do I know whether I am eligible for replacement or refund? Or, Why is my request for return declined?
All our merchants are committed to honour issues raised under ‘buyer protection’ i.e. if the product that you have received is
• Wrong Size
• Wrong Color
• Wrong Quantity
• Defective
• Damaged, Or
• Significantly different from the description given by the merchant
>>How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
>>Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of Clues Bucks.
>>My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at shopclues.com/trackorder too.
>>When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center.
For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in Clues Bucks, the amount is immediately transferred to your ShopClues account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written ShopClues order number on the package.
Sep 22, 2015
Updated by vivekanand_1985 ShopClues Support, Sep 10, 4:15 PM:
Dear Customer,
Greetings from ShopClues.com.
This is with reference to your order no. placed with us.
We apologize for the inconvenience caused to you. However, we are unable to understand your concern which you are facing with the product. Hence, we request you to elaborate your concern and explain the exact issue with the product.
Best Regards,
Customer Support Team
Monica
ShopClues.com
ShopClues Support, Sep 10, 1:03 PM:
Dear Customer,
Greeting from ShopClues.com.
This is with reference to the concern raised against your order.
Please note, we are working towards the resolution and expecting the same in 3-4 days. At ShopClues, we ensure customer’s satisfaction. Please treat this incident as exception.
Inconvenience caused to you in this matter is deeply regretted.
For any further assistance, please write to us at ShopClues/support.
Warm Regards,
Supratim
Team ShopClues
