ShopClues.com Complaints & Reviews

I had purchased laptop fordable table from this site which they delivered on 13th evening.

Bcos i was not foldable i requested return which they accepted and sent me a msg that pick up initiated. On 17th a man came at 11am and picked up the table in a box.

Later on same man came in the evening around 5pm & returned the box saying he is unable to find the code to which it has to return. Tht time my mom was alone at home, she did not understand wat he said & took the box.

Later at night when i learnt abt bizzare incident of pick up guy returning the product. I logged on shopclues site to & saw they canceled the returned stating customer refused to return the product. And the status was "return complete"

This people are using fraudulent technique to dump things to the customers. We have not refused to return but company played game with us.

Pls bann this site. They are looting us.

Order id:[protected] return id:5782260

I recently buy a universal silicone keyboard protector skin. It cost just rs 99 but the problem is the protector skin has loss its adhesive power so it doesn't stick right from the moment it was peel off from the cover. How can you sell such product on online and letting people to buy such poor quality product. I will never buy shopclues product. Its not even worth for a try.

This is the message that i got.. I have recorded their conversation with me.. No option to upload here... I went long enough to see till where would they go.. Lastly i said them this is kerala, here people are 100% educated.. He even got scared the # out when i conveyed him his home address linked to the bank account... Lol

Dear sir
Congratulation your product order shopclues shopping result out in the selected your name and address of lucky draw your name to open the lucky draw. You won the first prize tata safari car and you have two options
1st is tata safari car and
2nd option is payment of rs 1280000/-. And you choose only one option. The charge of registration make payment 6500
For more details contact no :- [protected]

Mr. Prakash yadav ac.[protected] (S. B. I)

Order id:[protected];[protected], order placed on saturday 03/02/18
By:- rajeev ranjan
Still has no traces of refund, nor the product is still picked up, its been 10 days since i placed the return statement but then also there is no update regarding the return process. It is very sad to see that previously also my order didn't receive its refund.
Return id:5756827 ; 5756813

Respected on dated 16/02/2018 at 9:10 am sir one person with the messgae from am-shopcl your company offical number that i m the winner of the alto k10 your company 10 years celebration of shoclues company. If there is any offer then sent me a gift of car. But they telephonically said that i should sent them 6252 rs then the send me a gift of car by shopclues company offer. I have recievved the call from these numbers [protected]. And full detail i m sending you attachment plz see it

I ordered track pant worth 378 rs in january 2018.. And returned on 17 of january.. They said i will get refund by 22nd jan... Even after one month i didnt got refunded... Even i called the customer care and complained as well they said to check with my bank customer care... But still i didn't got any response from shop clues... Order no[protected]... Plz solve my issue...

Hi sir dis is shahanaz l have purchased the item 1month back and return also next day but stii my amount not creditrd in my account, the amount has credited but your empolyee has in correct details so bank has refused the tranaction please solve my problem aa soon as possible
Thanking,
Regards,
Shahanaz (Customer)
Mobile no:[protected]

Some company informer called me lucky draw..

Name of that guy is ankit and the contact number is [protected]

And says that i won a tata safari car. I don't believe in this so please let me know is there anything like this in shopclues because there are most of the frauds.. And i also don't believe like such lottery's so if is there any type of lottery in shopclues some brosher or some pemplat like should come on my email or any cell so that i can understand. Otherwise i just want to ask that is there any such lottery's in shopclues or it is a fraud.
I am posting the sms i received below

I have order kotty women blue jeans, but i had received yesterday 16th feb 18 green jean in parcel. I have called to retune to contact no:-[protected], t (Mention on product letter) it is vendor no., he was informed that he is not correct person, contact shopclue customer care no. Same i am trying customer care no. Morning. But it is not reachable. Such a harassment for customer. It is my first deal & i do not have idea to how return jean do to lack of contact of shopclue. It is really pathetic service, first time facing all this issue. We are ordering product flipkart also. But we do not have such bad experience. Pls help me to change my jeans as send wrong colored. Pls put my request to shopclue md such pathetic service providing them. Pls call me [protected]

Hi, The courier service you are engaged is pathetic and unfriendly.The man didn't even called me at the first place and was arguing me about stupid things.This is the first time i have came across such a nuisance guy that don't even call to confirm where the product has to delivered.He was very rude and giving me tantrums even when i was polite to him.Totally bad experience with this one.When i asked him about why hed didn't called me he said blue dart aisa hi hota hai.seriously is this the way to talk to a customer.

Dear sir/mam plz change the size of the combo pack i have size issue please send me 2xl size of both tishirt because this size is not fitted on me and my husband so please change as soon as possible tishirts length is too short and we both are uncomfortable in it soo please change the size of this tishirts the colour of the tishirts is ok but the size is not ok for me and my betterhalf so change this tishirts and send me soon please collect this tishirts combo pack l and xl size from me and give me 2xl size both tishirts

Dear sir / madam you are the winner of shopclues tv show. You have won the prize (Tata safari) which cost is rs:-12, 80000/-. The charge of your registration service charge - 6500-. This is valid today. For know more for details contact at 24x7helpline no-[protected]
These massage today receive and 2 days ago call me ki tunsi tata safari jeet gaya ho apka registration ka liya 12500. Lagaya

I ordered v luma combo of gym travel bag but i am not getting and it shows procurement delay... My order code is[protected]... It's money is 599 rs... It's product is good but when it is having problem i am shocked... I am very lovable from shocked but i am too urgent... But what i am doing sir... Please provide the money to the my account otherwise i am not buy any product in my future and i am shocking about the you're result... Please please give solution and return the money or product give us too urgent...

Order no[protected]
I ordered baby velvet mattress on 29th jan 2018 and est delivery was on 3rd feb but i recvd a msg on my cell that ots been delivered at 0410pm on 1st feb... No one tried to call me to receive the order neighther given the product as i paid thru online they cheated me farud shopclues and fraud courier since that day iam caling to solve the issue and deliver my order to me but they are still investigating they are liers iam suffering alot by ordering this product i lost my money and product and lot of stress they are giving bloody liers... They always say they wil solve but they are doing nothing only lies finishing their duty going home by passing time
No one should order by shopclues its a fraud fraud fraud service i ordered frst time got cheated... Again they gave me 15th feb date to resolve... Iam unable to trust their investigation they are not reliables cheaters

Shopclues.com &snapdeal.com are the 2 underrated commerce sites. Both
Are irresponsive. If you choose them, you will lose your money and the goods
Good for nothing. Both sites are run by fradulent sellers who will ship spurious
Very lowly valued items to you. Contacting the sellers or the sites will be an
Himalayan task. There will be no response from the sites for days. No easy
Return or refund.in case and by chance if they open tickets to look into your
Matter/concern, there will be no further action from them. By this time, you will
Get fed up, picccking the hair on your head. It will be very difficult for you to
Decide your next course of action/s.in these ways, the e-commerce sites
Are cheating on the buyers, minting lakhs of rupees with zero efforts and
Operating their computers. Public are cautioned hereby not to entertain
The 2 above said sites.

Dear sir,

Shopclues is the worst site plz help us so that they cant fool us once they received the amount then they never look back.

Order id[protected] for swaggy men\'s mult..

I want to return this product because its not fitting me&quality is also not good but i am unable to do so, kindly help me to return this product.

Regards
Sohel shaikh

The dress i order did not satisfy me. It was totaly different for the image and the quality was worst. So i request to return the product no one cae to pick uo the product. I make reverse pick request and again nobody came to pick my dress. I had made the payment also.. They are nlt returnig my product. How could they do like this evem the term and conditions says that is we any issues related the product we can we can return easli, but this is not done. How many time i called them through their their helpline no. But response i got. The customer care support service is also not available. Anytime i call they always says some technical issue we cannot talk at this time. I want them to return my prodct and refund me my amount.

Iam a seller on shopclues.com. I really have a very bad experience since the time registered. One of the worst marketplace and customer support i have ever seen. Customer support is never contactable and helpful. Takes too long to respond to tickets. Due to all this i never got interest to increase my business here. I had few sale on the site but the pick up was never done by the courier partners even after my regular and multiple follow up and then they deduct my money for late shipment and plus my metrics effected. I sell on other market places too where i had good sale my pick up are always done in 24hours and my performance score is also 100%. I took my profile offline twice before due to these bad experience. 2days back i again made my store online to see if there is any improvement and changes done my shopclues and i got 1 order but now i am unable to login to the profile. I tried login with otp yesterday and try to change password, but was unable to change. Today i got 1 order, but unable to process it, as i am not able to login to profile via otp nor i am able to change my password through the link i received on mail it's giving error. Tried contacting customer support multiple times number on ivr and not directing me to executive. This is really so annoying and frustrating. Please help or shopclues will again eat all my money showing late shipment. I am feeling cheated.

I purchased mobile from shpcluse in this product not feeling good touch and sound problem, i request it to reurn but still no any response from shopcluse also reject my reurn i have trusted on shop cluse then purchased why my reurn reject it is fraud with me

Regards
Prashant singhal
Shopcluse order no[protected]
Item-xolo mobile

Amazon and flip service is best for customer return it is fraud company

I order welltech cu32s1 32 inches (81.28 cm) smart full hd curved led tv dated on 7.2.2018. Payment already done from my credit card i recd. Msg but my delivery not tracking, i everyday call to customer care but he that time telling server down and no any response to mi. And i order time book this order show 3 or 4 days delivery but 8 feb give mi msg delivery 21 feb so how can possible now not pickup customer care my call. So plz help me what to do...