ShopClues.com Complaints & Reviews

Sir maine shopclues se online shopping micromax xpress 4g q413 16 gb order kiya tha jiska order number[protected] hai, joki mujhe 04/10/2017 ko recceve huha tha, jisme sim track damage tha, jiske karan maine use retturan kar diya tha, mere no. Par processed successfully ka msg 10/10/2017 ko aya tha. Lekin mujhe aj tak mera amount 5428 ru. Nahi recceve hua.
Plz sir jaldi se jaldi mera amount mere a/c me bhejne ka kast kare...

Hi, my name is kishore from bangalore... Last week i got a call from shop clues saying that i won a iphone 6 as a gift and u need to pay for gst which is refundable and i need to purchase worth of 4k items... I got message from shop clues itself.. So as i got a confirmation i have purchased worth of 4k and paid around 11999rs gst o get iphone as well... Till now i didn't get any of my product and refundable amount... Pls can someone call me regarding so that i'll provide all the required information or i'll contact consumer court to get more clarity on this and will publish on this issue on social media as well..
Contact number : [protected]

Thanks and regards
Kishore

Hi,

My name is prashant kumar singh, i gifted one electric kettle to my mother, wherein she has received a defected peace yesterday, today she called me and informed that it's not working, it's is surprised that how a brand new product doesn't work, so i put a returned request and you won't believe me i have received an email from you guys to go to service station and get it repaired.

We wanted a fresh peace and not a repaired one, so please take your defective peace return immediately,

Don't know how many guys you have cheated like this, but not this time, now you should see what i am going to do to spoil your image in the market.

Please look into the detail conversation below :-

Dear prashantkrg,

Thank you for contacting shopclues.com.

Your request has been received. Our team shall review the case and provide an update to you within next 3-4 working days.

Ticket number : 3692020
Order id :[protected]
Reason for return : manufacturer defect
Comments: i had ordered prestige electric kettle pkoss 1.5, however i have received a faulty one, which is not getting on, there is no power supply going to the kettle, please replace the product immediately, it was a gift to my mother and she got unnecessary headache now of replacing the same.

Thank you and we appreciate your patience in this regard.

Regards,
Prashant

Greetings from shopclues.com

This is with reference to your order id[protected] for prestige electric kettle pkoss 1.5.

The product is under manufacturer warranty, hence the authorized service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

Note: in case the service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. We shall then escalate to the concerned team and ensure the service center resolves the issue faced by you.

You may refer the website to find the nearest service center address or contact number.

Mobile - m. Shopclues.com/service-centers. Html

Desktop - www.shopclues.com/service-centers.html

Now i'll make sure i'll spoil all your deepawali sales this year.

I need a brand new product along with a compensation for harrasing a customer like this.

Regards
Prashant kumar singh

Today i got message from shopclues that i am winner of deepavali lucky drawer the gift that they were giving was tata safari or in place of it cash of worth 1260000... Thought that it was authentic so i begeins to follow there instruction they first avail money from us in the form of registration id payment & now they are not picking our calls... So pls get rid of this shopclues otherwise this will surely affect your market.. The number which they use is [protected]

Shopclues.com — westrobe women floral printed zid zag length long dress refund my amount
My order date 02/10/2017
I purchase many prodcut from shop clues but most of them quality not upto the mark & return. Recently purchase long dress them quality very poor and damig, as per shop clues team refuse to refund amount due to my return ration very high. Please help me for refund my amount.
Order id –[protected]
Date – 02 oct 2017 6:06 pm
Query – product quality
Comment – on behalf of the customer, i want to return this product because i received a low quality product information given - we van not return this product because we have delivered in standard quality regards,...

Dear,

I am attaching here details of order received before paid 1125 rs from delhivery agent mr. Arjun gurang. He also confirmed that only 3 pcs of jeans i have received from this package.

Order id –[protected]
Date – 29 sep 2017 6:13 pm
Query – wrong amount charged
Comment – 1125 rs paid for this while offering 499 rs.

Hope you are able to understand hasslefree refund of not receiving item (Guchu cotton blue pack of 2 kids age group:6 7 years).

Thanks

Regard's
Ankush gourav
[protected]

I ordered a product (Order no.[protected] for livestrong 20 kg combo dumbbell rod + gloves) through online shopping in shopclues. The product delivery was delayed and i waited for 3 days. Till the product has not yet been delivered. Then i made a cancellation request. When made a cancellation request it was forwarded to return request automatically. Then without the product being delivered the delivery report was sent. Now return message has come stating to sumbit the undelivered product. When contacting the customer care there were no response. Not even a single call was attended by the customer support. I need the refund along with fine for insulting me.

Bhuwal fashion blue chiffon embroidered saree. Order no.[protected]
This product is not as i was expected so i am tried to return it back, i lodge a return form. From shopclus and they send me a address to return-

Nuvo logistics pvt ltd.
C/o shopclues.com
Plot/khasra no-142,
Dhulsiras village,
Sec-24, dwarka,
New delhi-110077
I and i send it to at 26/09/17 by speed post trac. No - ec[protected] in.
But didn't accept the package and it come back to me.
Then again we send it back then again they refuse to accept it.
And also i am trying to contact to anyone to resolve the problem but i am not
Any thing even i made a complaint on shopcluse helpdesk email but...
Still i am facing the same problem.
And i wanted to know the return procedure and also to return this product.

So please suggest me the procedure.
Here in my place no one trust on online purchase so please prove me wrong.

Sir, i i inform you that my shopclue order no.[protected]. Shiped by aramex shipment no. [protected].
But my order did not deliver me and without information they returned to shopclue.
Now how should i get my order? This clock i will gift to my son in diwali festival. That day his birthday. My son's birthday is most importand day of me. So please do some thing.

I purchase many prodcut from shop clues but most of them quality not upto the mark & return. Recently purchase lehga, suit & saree. All of them quality very poor, as per shop clues team refuse to refund amount due to my return ration very high. Please help me for refund my amount.
Order id –[protected]
Date – 09 oct 2017 6:06 pm
Query – product quality
Comment – on behalf of the customer, i want to return this product because i received a low quality product information given - we van not return this product because we have delivered in standard quality regards, sumit bansal shopclues.com
Order id –[protected]
Date – 09 oct 2017 6:06 pm
Query – product quality
Comment – on behalf of the customer, i want to return this product because i received a low quality product information given - we van not return this product because we have delivered in standard quality regards, sumit bansal shopclues.com

I bought a product from shopclues.com in september17. My product id is[protected] which was not up to the mark in terms of size and quality. I sent them email in october 17 (With in 1 month) to get back the product and refund me. But they said it is not included in their policy. And they refuse to take the product and refund me. However when the product purchased that was not stated in terms and conditions. Please help me to get my money back and ask them to take their product back.

Greetings. I had purchased 2 selfie sticks from shopeclues and the details are as below.
Order id:[protected]
Order placed on mon, 02 oct 2017
Product : shutterbugs combo pack of 2 selfie stick for all smartphones (Assorted)

I have following issues.
01. I have not received 2 selfie sticks. Instead you have sent me mobile holder. I am not at all interested in this product.
02. The only selfie stick you sent me is broken,

I tried to get in touch with helpdesk but they are asking me to go to service centre. Same reply they sent me for more than 4 times.

What about my other selfie stick..? Either you refund my money or send me the product i paid for. Plz don’t force me to go to consumer court.

Regards
Ravindra mathadhikari

I have order set of 5 branded shirts in large size from shopclue but i received only 4 shirts and all shirt are in small size (Children below 18) and it not at all branded shirt it's like local shirts and it's not proper dry clean also.
So, i request you to please replace it my order or give my money back.

Details are given below:

My order id is 1064555
Reference id is gt04goh5847
Order date : 10/04/2017
Amount : 898/-
Set of 5 branded shirts
[protected]
Spn[protected]
Tracking id - [protected].

Please see my order[protected]placed order for 5 door metalic slim shoe rack on payment of rs6500/-on 11th august 2017-you have informed me on 21st september 2017 that you have cancelled my order, and initiated for refund of rs6500/-on 21st septenmber2017, after lapse of more than a month.
But i have not received my money rs6500/-back from you so far as on date, nearly 2 months after i paid to your goodself on 11th august 2017. Causing undue hardship and agony to me for no fault of mine.
For which i am constrained to initiate legal action in the appropriate court of law.

Yours sincerely,
Ch. Manmadha rao

I had ordered a anarkali kurta by swaron a few days back but when i tried tracking my order it showed absolutely nothing. At first a message came that my order is ready to be shipped and i will soon get but the very next day i recieved a message that my order has been delayed. After that i neither recieved any message regarding my order nor i got any clue of what happened. Also nothing showed up in my ordered item's list on the website!! I hope my complaint reaches them and they detect the issues and deliver me my order before or till 15th october!!!

Greetings
I sincerely appreciate the timely delivery of the shuz touch shoe (Silver) i ordered for. However, i am not happy that i ordered for size 42 only to get size 40.
While making my order, i clearly remember choosing size 10 which happens to be the highest number in the shoe chart category
Will gladly appreciate if i can get size 42.
My order number is[protected].
Email:[protected]@gmail.com

Thank you

Venilkumar from kanyakumari. I got msg as successfully delivered your ordered things but not received my ordered things... Cheated me... Msg which i got given below...

Delivered: hi! Your shopclues order[protected] for premium hi quality earphone stereo dynam.. Has been successfully delivered. Thanks for shopping with us! Click https://goo.gl/EV500e to download app. Please note: we allow our courier partners to release the courier, provided it can be signed for at the delivery address. If it's a business premises, please check at the reception or the mail room.

Sir
I prasenjit dolai got a msg that u have won tata safari from shopclues. Tell me that u have two option 1. Car 2. Rs 1260000
I choose 2nd option. They told send money of rs 6500/ for registration. After that told me to send 25200, 37800, 20200, 15300 which i paid. Finally my prize money 1260000 not transfer to my account and i was astonished.. The two frauds are mukesh kumar and i mariyam biswas a/c no is [protected] and includes chandan kumar a/c no is [protected]. My total sent money rd 105000 not returned yet to my a/c no [protected].
I am a poor lad l am now money less i want justice from u sir.

Dear team,
I have taken sansung led tv form shop clues and order number is[protected] dated 31 oct 2016.
This tv is under warranty. We have a problem in tv but samsung company told that we will not repair this tv because this tv in out of india.
How we know this tv is out of india??
We have already send mail to shopclues but yet not received any response.
Please help me or responce.

Thanks
Sudhir jain
[protected]

My name is robith. I ordered a handset mobile inovu i7 on 21 september 2017 which cost 349 and delivered it on 03 october 2017 at cod of a total cost of 412. The product was not properly working. So i decided to return it back. I requested my return on 04 october 2017. The reason of the return request was to take it back the product as soon as possible and receive a genuine refund. But my return request was rejected by shopclues on the same day. The reason shopclues rejected my request is provided below as screenshots regarded on the purchase of the product. So i kindly request for a refund of my purchase and return of the object.