ShopClues.com Complaints & Reviews

Dear sir /madam
I order portronic. Por 689 puck ergonomic wireless mouse order no[protected] tracking no11588173 still nodelivery but sending message successfulls. I did complaints many time always telling that with 2working days resolve. Please the action.
Supportrequst 3488402/ and 3403604/complaint update1712027
Thanking you
Dr. Vbramakrishnan

I bought a watch from this online system then i refund i got money in cluesbuck but i want to transfered in bank account how to transferred in bank account so tell me how to transfer my money in my bank account so that i can that money in other ways to buy or to collect so help me how to transfer money in bank account...0lz... Plz... Plz... Plz... Plz... Plz

Dear concern, i had received water overflow alarm with cod order no.[protected] yesterday but unfortunately it's not working. When i call the electrician to install it he found that there is no alarm/sound in the machine. Then also i checked i found the same problem.
I had purchased various products through shopclues 2-3 times before but this rime i am very unsatisfied. I want to return back the product and my money back. Kindly help...

Order no:[protected]
I have placed order for my honda city car side beading on 10.09.2017
On 16.09.2017 at 01.46 pm, i had received an sms stating that the product has been delivered. On this day and time i was at my office.in the evening when i checked at home, they said that there was no such delivery. Immediately, i raised two complaints on non receipt and there were no calls and no follow ups. Suddenly after a lapse of two weeks, they have forwarded an image of my signature stating that i had received the product which was not my signature. Again i raised a complaint on this issue two days ago and till date i have not received any reply or any calls on the complaint.

If that particular product is not in stock or not available, why to display in shopping categories... We have ordered the products and awaiting but finally disappointment... Worst service. I was waiting for my product which i had ordered... Checked the status but the product was supposed to deliver on so and so date, when i checked the status for another day it shows like procurement delay... Finally it is cancelled... Very bad experience with shopclues

Hello sir
Maine shopclues se adidas ke black blue shoes mangwaye the aur mujhe delivery ke time grey blue diye gaye abhi tak mere shoes replace nahi kiye gaye please mere shoes replace karke mujhe black blue diye jar. Mein 19 september se everyday phone karke complaint karta hoon but meri baat nahi suni jati please mere shoes replace kiye jaye. Thank you.

I ordered wall stickers - cartoon, animal, kingdom for kidsroom @ new way decals (7517) on 27 aug 2017, it should be delivered in a week before after 10 day seller cancelled the product becoz o[censored]navailability. Till today my amount is not refunded. A month is passed status is
"refund of rs. 145.00 has been processed, it will reflect in your account by 20 sep 2017"
How we can trust?
My own amount is come from 1month

Shopclues support,
i have not got 177/- in my mobikwik wallet, because cheats mobikwik have only credited me 168.3..(in my mobikwik account registered with no [protected])

i request you to not promote mobikwik, else i have to stop shopping from shopclues..
I request shop clues to credit me 177/- in my shopclues bucks which i can sue in future..
Do not spoil you customers by promoting mobikwik which si a cheat..

Please cancel your mobikwik transaction and refund me my amount of 177 in my shopclues bucks..

Mobikwik is cheat and will say that we have transferred my balance 9 rs in supercash..
But if i tryt to buy a product of 177 from shopclues...Mobikwik will not use supercash and teherfore cheats customers of india..

The mobikwik ceo bipin singh is biggest cheat..And thousands of blogs are written agaisnt mobikwik

Hi i made a purchase of woolen cardigan dated 17 dec 2016. I ordered for a black one but they sent me maroon colour and quality was not as per descriptions and the payment was prepaid and costed about rs 271.00 i have reminded of them about the return but they are not responding till date so i thought of lodging a complaint and have saved their messages as well as email regarding the refund. My awb no was[protected] and tin no as given on the bill is [protected].
I gave them three reminders but no respond from them.

Shopclues.com sent me, my booking item through "dotzot"courier service, this courier service do not update status of this item. Several time i am contact customer care both dotzot & shopclue, but they did not response my request. Now i want to know where is my product and when they will delivered. I contact shop clues customer care from this number-[protected] but did not response me. I want this product on or before 25.09.2017, bcz i leave the place where i placed my order.

Dear sir /madam still i did not receive order[protected], tracking no 11588173 delivered date 23/9/17, still i did not received but today 29/9/17 i am get message delivered .are playing .how still no delivery how can u send the message successfully delivery i am at home no body came your courier boy service. sir i am going to take legal action by high court warning you let see the court thanking you can u send u message with out delivery. don t cheat .if i go court u will get probelam every message e mail letter saved credit card payment report message saved

I have purchased a sennheiser cx-180 headphone on 26th may 2017. Now it is not working. Then i go to service center to claim warranty but they have told me that my product is not genuine and they have shown me the difference between original and duplicate. It was totally unexpected from shopclues such a big company. Please help me. I have the invoice from shopclues and order detail in my mail box.

I have a call regarding a free gift then he will told me for send 5000 rupee in acc no [protected] name sudhir kumar sahoo. Then he pressered me for send me 11999 rupees. As i trusted shopeclues site so firstly i pyment 5000 rupees. As he send me whats app also. Please help me and step for this person. Please as soon as possible help me. Regarding if the amount will return so its a better option for me

Dear sir
It is to inform you that i had ordered for two pair of men's shoes from shopclues order no #[protected], of the two products i have recieved only one product and the other product was missing (Ramzy mens brown formal lace up shoes one pair rs 499). The product that was in the packaging was only the ramzy mens black laceup outdoor shoe rs 420. I paid the whole amount of rs 994 and opened the package in front of the delivery boy and found one pair missing. I tried calling the phone no that was in the return to section and found out that the no is not working. (Address in return to section: sr international 24/14 sanjay place agra, up - 282002
Phone no - [protected])
Gstin no of the order: 09ajtpg6090l1zg
Delivery dated: 12/09/2017 time: 12:34:43 am
Service tax no: aaecc3074bsd003

So i request you to kindly look into the matter and solve this situation.

Thanks and regards
Arijit dey
Gmch h#10a, birubari kalimandir n durga store is a landmark baba mohan singh path, sub bye lane name netaji path, guwahati as 781016 india
Ph: [protected]

I had placed an order from Shopclues and now I’m trying to return it as the product is defective and they are claiming that it is under manufacturer warranty so we will not change it .It is more than one and a half month I’m trying to return the same but they aren’t ready to help.
I would like the consumer care to help me seek my money back and protect my consumer rights

I have purchased an intex aqua zenith 4g mobile from shopclues.
Order id:[protected]
Order placed on thu, 14 sep 2017
Delivered on mon, 18 sep' 17
I found product is not up to my expectations (Low quality, slow touch, poor camera). Immediately i requested for a return of the product because i was unsatisfied with it.
Return id:4817425
Return requested on tue, 19-sep-2017
After few hours return status was showing that (Status: return rejected)

Return details
Order id:[protected]
Order placed on thursday 14 sep 2017, 11:30 am
Intex aqua zenith (5 inch, 4g volte, 1 gb, 8 gb) (Color : champagne)
Total amount: rs.3, 888.00
Qty: 1
Return information
Return reason: manufacturer defect
You have asked for: refund
Mode of refund: refund to my bank/card
How will return shipped: i want shopclues to pick up this product
Return id:4817425
Return created on:19 sep 2017, 11:19 pm
Return status: return rejected

Then i tried to contact shopclues through customer care service. After a long and multiple tries some how they called me back.
And they clearly said that they will not accept the return because the product is under manufacturer warranty period. (They claim that it is given in their refund policy.)
But as per buyer protection policy i can return a product which is unsatisfactory within 10 days from the delivery of the product. But shopclues is deniying this right to their customer.

Sir, i got a message and phone call from [protected], delhi pradip sharma he told that u got first prize and won tata indica 6lakhs car. He asked me that i want car or money, if you want car means then u should pay 6200 money for the registration other wise give your account number we will give the money what should i do now can i give or pay money it is true or false please give me reply fast

Date of the incident -21/09/2017

Client number : -[protected], [protected], [protected] (Sikindar kumar)
Executive has called & stated 1st lucky winner won an amount of 12, 80, 148/- but charged 6500 (Service charges), 24000 (Huge amount transaction) & amount has been frozen in account charged (35, 000). Total an amount of 65, 500 charged. But the amount not credited in beneficiary account.

Request an immediate action of the person & refund of amount. Asap.

Order number[protected] product damaged from bottom side product delivered at jaipur rajasthan on 7 sep from 8 to 10 sep jaipur internet facility ban for 2 days till 10 septbduevto ramganj violence, product change policy two days after delivered product
My problem isvthatbibdid complain on 11 sep due to from 8_10 sep internet services ban in all jaipurvcity so i did complain on 11 sep but ibrecived reply from yurside that you can't change product due to complain recivevafyer two days
Therefore kindly chsngebmy product otherwise i would file complain at consumer forum

Hi,

I am reaching out to you because i find myself helpless in a very straight forward situation, which shopclues turned into a nightmare.

So i ordered 2 hush puppies formal black shoes and they were delivered to me by august 15th.

I liked the design and style of one and didn't like the design of the other. So i placed a return request on aug, 18, for order id[protected]

I have made 9 attempts eversince to get these shoes returned and everytime you guys have given me the same lame reply. Shopclues customer support ask me to read the return policies. I ask them to go through it themselves. Where does it say, a customer can't return a product, if he doesn't like the design/style of the product after its delivery.

I am regretting ordering the shoes from shopclues. I ordered 3 more pairs - one from paytm and 2 from flipkart. I returned the paytm and 1 flipkart order. The return was as smooth as expected. No doubt why shoplcues' customer base and market share is the lowest in your segment. With such an awful customer service, i see no market for shopclues at all.

I work in citibank and i have shared this incident with atleast 50 people by now. People are laughing at me when i call shopclues every 4th day from office and sing the same song.

I am loosing my patience now as i never expected this from shopclues.

Please help me to get the return in place.

Find below the return attempts i have made.

Regards,
Rachit saxena

Return attempt - 1
While placing the return request, i was asked to choose the reason for return, and i chose the option - "product - wrong color/size/ style". I mentioned in the comments that i did not like the design of the shoes.

Ticket number : 2928850
Order id :[protected]
Reason for return : quality
Comments: did not like the shoe design

I received the reply on aug, 21,

"this is in reference to your order id[protected] for hush puppies - men black formal shoes.

We would like to inform you that return request has been cancelled from your end. Hence, we are closing the return request at this stage."

Return attempt - 2
I called the customer care and told them that i never canceled the return request and that i want the shoes to be returned as i did not like the design. They resubmitted the return request on aug, 23 as fololws -

Your query has been registered and we shall respond with an update within next 2 business days.

Support ticket opened - #2982226

Order id –[protected]
Date – 23 aug 2017 10:26 am
Query – product quality
Comment – on behalf of customer i want to return the product due to shoes quality not good so want to return it. Regards shweta sharma shopclues.com

And i received another reply on aug, 28 -
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 3
I called again and your executive placed a return request again specifically mentioning the reason for return.

Support ticket opened - #3037643
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 28 aug 2017 12:36 pm
Query – product quality
Comment – on the behalf of customer, concern: i want to return my product due to low quality product and i don't like the design that's why i want refund in my credit card account info given: you need to wait for 2 working days to get revert. Regards danish fraz shop clues.com

I received the copy-pasted reply again on aug - 30.
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 4
I called again and once again a new return request with shallow promises was placed.

Support ticket opened - #3066606
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 30 aug 2017 2:40 pm
Query – product - wrong color/size/ style
Comment – i want this product to be returned as i haven't liked the style. Please initiate a return asap

I received the same reply again on sept - 1
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 5
I called again

Support ticket opened - #3097916
Order id –[protected]
Date – 01 sep 2017 10:05 pm
Query – product - wrong color/size/ style
Comment – on behalf of the customer, i want to return this product because i don't like the design of this product. Info shared,, kindly wait for 2wd,,, our team will revert you on your mail id. Regards, manish shopclues.com

And again the same reply on sept - 4-
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 6
I did not give up. Called again.
Support ticket opened - #3126556
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 04 sep 2017 5:40 pm
Query – product - wrong color/size/ style
Comment – on behalf of customer i have placed an order of hush puppies - men black formal shoes i have received a wrong style product, i have already called so many times in contact center but they given me same answer, but i quality of the was good but style was differ, so kindly look in this matter, do needful action taken regards manish shopclues.com

Guess what - nothing changed. Reply from you on sept 7th
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 7
I did not give up yet and placed a call again.
Support ticket opened - #3190948
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 08 sep 2017 7:08 pm
Query – product - wrong color/size/ style
Comment – on the behalf of customer, concern:i do not like the style of the product please do needful for me i want refund i need to go in consumer court and fb info given: you need to wait till 9 september to get revert regards danish fraz shop clues.com

Any guesses about the reply? I received this on 11th sept

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 8

One more call -

Support ticket opened - #3222454
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 11 sep 2017 3:38 pm
Query – product - wrong color/size/ style
Comment – hi team, issue:- customer want to return the product as he don't like the design of the product. Kindly look into this as soon as possible. Regards, saurabh, shopclues.com

Same reply on sept - 13
We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request.

Return attempt - 9

One more call -

Support ticket opened - #3252176
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 13 sep 2017 4:10 pm
Query – product quality
Comment – on behalf of customer, quality is not good i want to return the product kindly do needful regards ayesha shopclues.com

Same reply -

We express our inability to accept your request as we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given.
Therefore, we may not be able to fulfill your request.