ShopClues.com Complaints & Reviews

Order number[protected] product damaged from bottom side product delivered at jaipur rajasthan on 7 sep from 8 to 10 sep jaipur internet facility ban for 2 days till 10 septbduevto ramganj violence, product change policy two days after delivered product
My problem isvthatbibdid complain on 11 sep due to from 8_10 sep internet services ban in all jaipurvcity so i did complain on 11 sep but ibrecived reply from yurside that you can't change product due to complain recivevafyer two days
Therefore kindly chsngebmy product otherwise i would file complain at consumer forum

Hi,

I am reaching out to you because i find myself helpless in a very straight forward situation, which shopclues turned into a nightmare.

So i ordered 2 hush puppies formal black shoes and they were delivered to me by august 15th.

I liked the design and style of one and didn't like the design of the other. So i placed a return request on aug, 18, for order id[protected]

I have made 9 attempts eversince to get these shoes returned and everytime you guys have given me the same lame reply. Shopclues customer support ask me to read the return policies. I ask them to go through it themselves. Where does it say, a customer can't return a product, if he doesn't like the design/style of the product after its delivery.

I am regretting ordering the shoes from shopclues. I ordered 3 more pairs - one from paytm and 2 from flipkart. I returned the paytm and 1 flipkart order. The return was as smooth as expected. No doubt why shoplcues' customer base and market share is the lowest in your segment. With such an awful customer service, i see no market for shopclues at all.

I work in citibank and i have shared this incident with atleast 50 people by now. People are laughing at me when i call shopclues every 4th day from office and sing the same song.

I am loosing my patience now as i never expected this from shopclues.

Please help me to get the return in place.

Find below the return attempts i have made.

Regards,
Rachit saxena

Return attempt - 1
While placing the return request, i was asked to choose the reason for return, and i chose the option - "product - wrong color/size/ style". I mentioned in the comments that i did not like the design of the shoes.

Ticket number : 2928850
Order id :[protected]
Reason for return : quality
Comments: did not like the shoe design

I received the reply on aug, 21,

"this is in reference to your order id[protected] for hush puppies - men black formal shoes.

We would like to inform you that return request has been cancelled from your end. Hence, we are closing the return request at this stage."

Return attempt - 2
I called the customer care and told them that i never canceled the return request and that i want the shoes to be returned as i did not like the design. They resubmitted the return request on aug, 23 as fololws -

Your query has been registered and we shall respond with an update within next 2 business days.

Support ticket opened - #2982226

Order id –[protected]
Date – 23 aug 2017 10:26 am
Query – product quality
Comment – on behalf of customer i want to return the product due to shoes quality not good so want to return it. Regards shweta sharma shopclues.com

And i received another reply on aug, 28 -
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 3
I called again and your executive placed a return request again specifically mentioning the reason for return.

Support ticket opened - #3037643
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 28 aug 2017 12:36 pm
Query – product quality
Comment – on the behalf of customer, concern: i want to return my product due to low quality product and i don't like the design that's why i want refund in my credit card account info given: you need to wait for 2 working days to get revert. Regards danish fraz shop clues.com

I received the copy-pasted reply again on aug - 30.
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 4
I called again and once again a new return request with shallow promises was placed.

Support ticket opened - #3066606
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 30 aug 2017 2:40 pm
Query – product - wrong color/size/ style
Comment – i want this product to be returned as i haven't liked the style. Please initiate a return asap

I received the same reply again on sept - 1
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 5
I called again

Support ticket opened - #3097916
Order id –[protected]
Date – 01 sep 2017 10:05 pm
Query – product - wrong color/size/ style
Comment – on behalf of the customer, i want to return this product because i don't like the design of this product. Info shared,, kindly wait for 2wd,,, our team will revert you on your mail id. Regards, manish shopclues.com

And again the same reply on sept - 4-
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 6
I did not give up. Called again.
Support ticket opened - #3126556
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 04 sep 2017 5:40 pm
Query – product - wrong color/size/ style
Comment – on behalf of customer i have placed an order of hush puppies - men black formal shoes i have received a wrong style product, i have already called so many times in contact center but they given me same answer, but i quality of the was good but style was differ, so kindly look in this matter, do needful action taken regards manish shopclues.com

Guess what - nothing changed. Reply from you on sept 7th
"we have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 7
I did not give up yet and placed a call again.
Support ticket opened - #3190948
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 08 sep 2017 7:08 pm
Query – product - wrong color/size/ style
Comment – on the behalf of customer, concern:i do not like the style of the product please do needful for me i want refund i need to go in consumer court and fb info given: you need to wait till 9 september to get revert regards danish fraz shop clues.com

Any guesses about the reply? I received this on 11th sept

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request."

Return attempt - 8

One more call -

Support ticket opened - #3222454
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 11 sep 2017 3:38 pm
Query – product - wrong color/size/ style
Comment – hi team, issue:- customer want to return the product as he don't like the design of the product. Kindly look into this as soon as possible. Regards, saurabh, shopclues.com

Same reply on sept - 13
We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.
Therefore, we would not be able to process your return request.

Return attempt - 9

One more call -

Support ticket opened - #3252176
Your query has been registered and we shall respond with an update within next 2 business days.

Order id –[protected]
Date – 13 sep 2017 4:10 pm
Query – product quality
Comment – on behalf of customer, quality is not good i want to return the product kindly do needful regards ayesha shopclues.com

Same reply -

We express our inability to accept your request as we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given.
Therefore, we may not be able to fulfill your request.

Maine 12 nos. Big size towel mere face book per dekh kar book kiya tha. Aaj parcel ki delivery received karne ke bad small 12 nos. Napkin ke nikle hain. Iss ka matalab advertise mein dikhana kuch aur hai. Aur product kuch aur bhejna hai. Agar mere product replace nahi kiya to mein bhusawal grahkh munch mein complaint lanch karuga. Aur facebook per frowad company ki advertisement karun gaa.

My order id:[protected]
i ordered 2 memory cards in shopclues, the 2 memory cards are 8gb and 16gb. i had paid money through net banking. but at the time of delivery i found that the package contains only 1 memory card i.e 8gb only... But they had updated that i received 2 memory cards & the package also contains a bill of 2 memory cards., but i didn't received the other one i.e 16gb. there is only one memory card present in that package.where is the rest one? they cheated me so please help me..

I have purchased a belt from shopclues. I was attracted by the cost and the quality in the picture which was appeared as an advertisement in facebook. The displayed one was blackcolour one. I have recieved a brown color one which can not be even usefull to tie my dog. When i have requested for arefund they have immediately transferred the amount to my account and they have not come for collecting the product.

Dear friends it is one of the way they cheat the people. Normally people dont spend their valuable time to send a request to get the money back. T hey allready nkow that the product the is not usefull. That is thereason why they have not come to collect the product.

I made an order n shopclues and then i had to return it as the fitting wasnot good so the cash/money i gave they transferred it as cluesbucks i ordered another product but it didnt delivered and later i didnt find anything usefull so i tried various ways to find how can i get my money converted or transfered but i didnt find it anywhere on there site

I have ordered a keychain on sept 5 and delivery guy tried reaching me when my phone was switched off. I called their customer care 5-6 times even after which i dint get any kind of response regarding the product delivery. Im never going to order in this worst website ever., i regret ordering in your shopclues, m goin to suggest my friends also not to order anythng from your website. This is the most horrible shopping site.

Sir maine shopclues se ikall 12000mh ka ek power bank liya tha. Jo k chal nhi rha h.
Bs ek min k liye open hota or fir off ho jata h. Plz help me..
Mujhe shopclues pr poora bhrosa h.
Plz sir isko jldi se badalwane ki kirpa krein.
Agar aise hi product milne lga to online shopping pr kon trust krega.
Ok sir..
Thanks..

Hi, i am new customer of shopclues online shopping. Recently i have ordered an item bearing order no[protected]want to return my mayukhfashion selfis 2 pc kurti with jack bearing order number[protected] which one is delivered to me on 17th september 2017 by delivery surface. After receiving the items it was found that the kurtis were not fitted to my body.in this regard kindly tell me how i will return this items. It's so much urgent for me.

Order no[protected] forFAM Flexible Long Lazy Mobile Phone Holder
Order qty 2 Nos Payment made for 2 Nos But Qty Received 1 Nos.
why this happen.
In past this type problem facing at leat three times by your shopclue online trading website.
I Request to you please send short receipt of Item FAm Flexible long Lazy mobile phone holder urgently.
I am facing more problem in my house i.e. how are distribute one pc to two son.
again I request to you send urgently .

With a great disappointment I am sending this mail to Shopclues. I have been receiving phone calls on behalf of Shopclues, regarding lottery winner where the caller mentions my Shopclues ID, registered mobile number, shopping detail and exact amount, transaction detail. The caller use very abusive language. This is the number from which I am receiving fake calls [protected].

Asking me money for transfer of prize.

This is very disturbing and disappointing that customer’s details are used by bogus and fake peoples for thug purposes.

So as defamation I want two Nutrilite Daily 120 tablets.

Kuldeep Rawat.
E-52, Basement Kalka Ji
New Delhi 110019.

[protected] was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no[protected] is not delivered to me
Is it not negligence?
Pl supply it immediately
[protected] was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no[protected] is not delivered to me
Is it not negligence?
Pl supply it immediately

Hi,

I have placed prepaid order of 317 rs from shopclues website and order placed on thu, 14 sep 2017 this is the order number is :[protected]. But due to some reason i have cancelled this order but till date i haven't received my money even they didn't replies my email too and a customer representative told me that they will refund my money soon, but didn't get my money. Kindly refund it asap.

I have bought a "dash aux cable" through online from shopclues.com and paid in advance through electronics payment with other seven items. But, according to my purchase list, i did not get/ received the item/ product "dash aux cable" till today.
I have wrote approx three mails to your customer care department, but till today your department shows no care on my complain and your office thank that it is not necessary to send any reply to me. I have acknowledged here that i have received other seven items except the "dash aux cable".
After along time waits i have reporting my complain against your shipping department for non paying item, dash aux cable, till today.
Hope my complain will be attended as early as possible. If not i receive the item, for which i have paid in advance, i have no way without knocking the consumer protection law. — chandranath banerjee.

I received one message from name shopclues, regarding lottery winner where they mention my shopclues id detail like mobile no, shopping detail, transaction detail and registered mobile number.

Asking me money for transfer of prize.

Kindly keep secret my user id detail and shopping detail

This is the representative who called me for money and inform me the prize detail whose mobile no is-[protected]

Dear Sir,

I have ordered Ankel shoes from Shopclues online shopping and I am very alas to see the product quality. Its very very bad and poor condition. When I opened shoes it stinks very much. Soul of the shoes is very bad. Immediately I have raised complaint in Shopclues web also.
There is return address on the box along with the phone no. but the guy is not responding to any of my calls. Even I have sent pics of the shoes and invoice on his whats app but no response.
There is return policy but no response

I need this sofa (Order id:[protected] to be returned (Return id: 4763200) and everyone id lying so that this order can not be returned and i am thinking what kind of service is this they lying so that it can not be returned.
This sofa is not even close to what is specified or i must say shown, its not in solid wood, its color is dull blue and most importantly the product i have received is dirty it has stains at places and i don't need such a product.
And i specifically asked for right had side sofa, called, written so many times and asked for right had side sofa, and i have received email from their customer service who has assured me that this sofa can be used both right hand and left hand side so believing to this response i have ordered it still i have received left hand side sofa which is of no use for me.
I want to return it as it has stains at places and i don't want to keep it and want my money refunded.

I am completely disappointed with the customer service, its so hard to reach and if somehow you reach you will receive automated response for 30 minutes call back and that rarely happens. Secondly i raised return request and it got rejected and no one was even bothered to inform me, no call, no message, no email, it was just cancelled and i proactively called to check the status.
Now i raised a return request and while raising the return i don't know if it was technical issue or there was some word limit due to which i was not able to write my complete issue and i realized that and after few hours i have updated the comments with my complete reason for this return and i have dropped few emails as well but my return request was rejected just with the first reason i have given no one is bothered to look on other updates and no one is concerned to talk to me before rejecting it.

This is not end of story fortunately i was getting call from seller (Tezerac) and he was understanding my concern and was ready for return. The number of that person is : [protected] and he is from tezerac. But as he was not able to see the return request which is cancelled by the customer service of shopclues so the seller was not able to process the request.
Now i am unable to understand when seller is fine with the return then why you shopclues is not approving it.
Secondly i have again got call from the customer service of scopclues and the lady there said that she talked to seller and seller is denying the return on the other hand i am talking to seller and i am getting calls from him and i am chatting to him (Chat proofs are attached) he is accepting the return then why is your customer service is saying that seller is denying the return? Is shopclues is lying or are they are trying to say i am lying?

Seller is fine with the return see the chat proofs that i have with seller his number is [protected]. This sofa has stains on it and seller is understanding and well as he is understanding the style of sofa is of no use for me and i can not use it.

I have saved the number of that person by the name "sofa" (See the screenshot of that as well). The number of that person is : [protected] and this person is from tezerac.
Please see the chats and in the chat as well as over the phone the is person from (Tezerac) has accepted that they will pick it.
And see the pictures of stains (There are more stains but have taken 2 pictures which is sufficient to show it has stains) as well as this sofa will not fit in my house.

I had brough a intex battery 'intex smart cloud 4g 1300 mah battery'order id[protected]' for rs. 544 but it was not the battery what i want so i contected shopclues.com'ticket no. 3252821' and tell to return it and give my money back but they don't gave my money back so i need to know that how can i get my money? Please tell me how can i get my money refund in bank

I have purchased xiaomi redmi 3s prime - 32gb + data cable (Combo offer)
Code:[protected] from shop clues on may 12, 2017. There are few issues with that mobile and i have approached mi service center. They have rejected this phone saying that shopclues is not authorized seller and this product is not covered under warranty. I have approached shopclues over phone and email, it's been month they are not even responding properly to my email.

I'm sorry to say that the pair of sandals i ordered was oversized. How long would it take to replace it with a smaller size? What do i need to do to return the product? I need the product replaced latest by 19th september as i will be travelling from the next day onwards. Could i be informed of the date and possibility of its replacement as soon as possible?