ShopClues.com Complaints & Reviews

Maine 12 nos. Big size towel mere face book per dekh kar book kiya tha. Aaj parcel ki delivery received karne ke bad small 12 nos. Napkin ke nikle hain. Iss ka matalab advertise mein dikhana kuch aur hai. Aur product kuch aur bhejna hai. Agar mere product replace nahi kiya to mein bhusawal grahkh munch mein complaint lanch karuga. Aur facebook per frowad company ki advertisement karun gaa.

My order id:[protected]
i ordered 2 memory cards in shopclues, the 2 memory cards are 8gb and 16gb. i had paid money through net banking. but at the time of delivery i found that the package contains only 1 memory card i.e 8gb only... But they had updated that i received 2 memory cards & the package also contains a bill of 2 memory cards., but i didn't received the other one i.e 16gb. there is only one memory card present in that package.where is the rest one? they cheated me so please help me..

I have purchased a belt from shopclues. I was attracted by the cost and the quality in the picture which was appeared as an advertisement in facebook. The displayed one was blackcolour one. I have recieved a brown color one which can not be even usefull to tie my dog. When i have requested for arefund they have immediately transferred the amount to my account and they have not come for collecting the product.

Dear friends it is one of the way they cheat the people. Normally people dont spend their valuable time to send a request to get the money back. T hey allready nkow that the product the is not usefull. That is thereason why they have not come to collect the product.

I made an order n shopclues and then i had to return it as the fitting wasnot good so the cash/money i gave they transferred it as cluesbucks i ordered another product but it didnt delivered and later i didnt find anything usefull so i tried various ways to find how can i get my money converted or transfered but i didnt find it anywhere on there site

I have ordered a keychain on sept 5 and delivery guy tried reaching me when my phone was switched off. I called their customer care 5-6 times even after which i dint get any kind of response regarding the product delivery. Im never going to order in this worst website ever., i regret ordering in your shopclues, m goin to suggest my friends also not to order anythng from your website. This is the most horrible shopping site.

Sir maine shopclues se ikall 12000mh ka ek power bank liya tha. Jo k chal nhi rha h.
Bs ek min k liye open hota or fir off ho jata h. Plz help me..
Mujhe shopclues pr poora bhrosa h.
Plz sir isko jldi se badalwane ki kirpa krein.
Agar aise hi product milne lga to online shopping pr kon trust krega.
Ok sir..
Thanks..

Hi, i am new customer of shopclues online shopping. Recently i have ordered an item bearing order no[protected]want to return my mayukhfashion selfis 2 pc kurti with jack bearing order number[protected] which one is delivered to me on 17th september 2017 by delivery surface. After receiving the items it was found that the kurtis were not fitted to my body.in this regard kindly tell me how i will return this items. It's so much urgent for me.

Order no[protected] forFAM Flexible Long Lazy Mobile Phone Holder
Order qty 2 Nos Payment made for 2 Nos But Qty Received 1 Nos.
why this happen.
In past this type problem facing at leat three times by your shopclue online trading website.
I Request to you please send short receipt of Item FAm Flexible long Lazy mobile phone holder urgently.
I am facing more problem in my house i.e. how are distribute one pc to two son.
again I request to you send urgently .

With a great disappointment I am sending this mail to Shopclues. I have been receiving phone calls on behalf of Shopclues, regarding lottery winner where the caller mentions my Shopclues ID, registered mobile number, shopping detail and exact amount, transaction detail. The caller use very abusive language. This is the number from which I am receiving fake calls [protected].

Asking me money for transfer of prize.

This is very disturbing and disappointing that customer’s details are used by bogus and fake peoples for thug purposes.

So as defamation I want two Nutrilite Daily 120 tablets.

Kuldeep Rawat.
E-52, Basement Kalka Ji
New Delhi 110019.

[protected] was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no[protected] is not delivered to me
Is it not negligence?
Pl supply it immediately
[protected] was my order no. On 02/09/17 delivery date was 11/09/17
But till today order no[protected] is not delivered to me
Is it not negligence?
Pl supply it immediately

Hi,

I have placed prepaid order of 317 rs from shopclues website and order placed on thu, 14 sep 2017 this is the order number is :[protected]. But due to some reason i have cancelled this order but till date i haven't received my money even they didn't replies my email too and a customer representative told me that they will refund my money soon, but didn't get my money. Kindly refund it asap.

I have bought a "dash aux cable" through online from shopclues.com and paid in advance through electronics payment with other seven items. But, according to my purchase list, i did not get/ received the item/ product "dash aux cable" till today.
I have wrote approx three mails to your customer care department, but till today your department shows no care on my complain and your office thank that it is not necessary to send any reply to me. I have acknowledged here that i have received other seven items except the "dash aux cable".
After along time waits i have reporting my complain against your shipping department for non paying item, dash aux cable, till today.
Hope my complain will be attended as early as possible. If not i receive the item, for which i have paid in advance, i have no way without knocking the consumer protection law. — chandranath banerjee.

I received one message from name shopclues, regarding lottery winner where they mention my shopclues id detail like mobile no, shopping detail, transaction detail and registered mobile number.

Asking me money for transfer of prize.

Kindly keep secret my user id detail and shopping detail

This is the representative who called me for money and inform me the prize detail whose mobile no is-[protected]

Dear Sir,

I have ordered Ankel shoes from Shopclues online shopping and I am very alas to see the product quality. Its very very bad and poor condition. When I opened shoes it stinks very much. Soul of the shoes is very bad. Immediately I have raised complaint in Shopclues web also.
There is return address on the box along with the phone no. but the guy is not responding to any of my calls. Even I have sent pics of the shoes and invoice on his whats app but no response.
There is return policy but no response

I need this sofa (Order id:[protected] to be returned (Return id: 4763200) and everyone id lying so that this order can not be returned and i am thinking what kind of service is this they lying so that it can not be returned.
This sofa is not even close to what is specified or i must say shown, its not in solid wood, its color is dull blue and most importantly the product i have received is dirty it has stains at places and i don't need such a product.
And i specifically asked for right had side sofa, called, written so many times and asked for right had side sofa, and i have received email from their customer service who has assured me that this sofa can be used both right hand and left hand side so believing to this response i have ordered it still i have received left hand side sofa which is of no use for me.
I want to return it as it has stains at places and i don't want to keep it and want my money refunded.

I am completely disappointed with the customer service, its so hard to reach and if somehow you reach you will receive automated response for 30 minutes call back and that rarely happens. Secondly i raised return request and it got rejected and no one was even bothered to inform me, no call, no message, no email, it was just cancelled and i proactively called to check the status.
Now i raised a return request and while raising the return i don't know if it was technical issue or there was some word limit due to which i was not able to write my complete issue and i realized that and after few hours i have updated the comments with my complete reason for this return and i have dropped few emails as well but my return request was rejected just with the first reason i have given no one is bothered to look on other updates and no one is concerned to talk to me before rejecting it.

This is not end of story fortunately i was getting call from seller (Tezerac) and he was understanding my concern and was ready for return. The number of that person is : [protected] and he is from tezerac. But as he was not able to see the return request which is cancelled by the customer service of shopclues so the seller was not able to process the request.
Now i am unable to understand when seller is fine with the return then why you shopclues is not approving it.
Secondly i have again got call from the customer service of scopclues and the lady there said that she talked to seller and seller is denying the return on the other hand i am talking to seller and i am getting calls from him and i am chatting to him (Chat proofs are attached) he is accepting the return then why is your customer service is saying that seller is denying the return? Is shopclues is lying or are they are trying to say i am lying?

Seller is fine with the return see the chat proofs that i have with seller his number is [protected]. This sofa has stains on it and seller is understanding and well as he is understanding the style of sofa is of no use for me and i can not use it.

I have saved the number of that person by the name "sofa" (See the screenshot of that as well). The number of that person is : [protected] and this person is from tezerac.
Please see the chats and in the chat as well as over the phone the is person from (Tezerac) has accepted that they will pick it.
And see the pictures of stains (There are more stains but have taken 2 pictures which is sufficient to show it has stains) as well as this sofa will not fit in my house.

I had brough a intex battery 'intex smart cloud 4g 1300 mah battery'order id[protected]' for rs. 544 but it was not the battery what i want so i contected shopclues.com'ticket no. 3252821' and tell to return it and give my money back but they don't gave my money back so i need to know that how can i get my money? Please tell me how can i get my money refund in bank

I have purchased xiaomi redmi 3s prime - 32gb + data cable (Combo offer)
Code:[protected] from shop clues on may 12, 2017. There are few issues with that mobile and i have approached mi service center. They have rejected this phone saying that shopclues is not authorized seller and this product is not covered under warranty. I have approached shopclues over phone and email, it's been month they are not even responding properly to my email.

I'm sorry to say that the pair of sandals i ordered was oversized. How long would it take to replace it with a smaller size? What do i need to do to return the product? I need the product replaced latest by 19th september as i will be travelling from the next day onwards. Could i be informed of the date and possibility of its replacement as soon as possible?

I purchased and return three time trimmer machine till i can not get the appropriate machine it is always demaged. It is often occurred. So please slove my problem. This company is also no return money instead of shopclues bulk so this is unfair to the customer. The shopclues is provide the west or demage product to the customer. So you should strictly action to the company.

1. I had ordered nintendo wii remote with motion plus inbuilt, black color + nintendo wii nunchuck, black color, 2 items in one single order with one order id on shopclues website shopclues.com on 10 july 2017

2. I received both items in one single package 2 days later, and soon discovered after opening the package that both the items delivered to me were wrong items. I was delivered a
A) standard nintendo wii remote without motion plus, and in wrong color white.
B) standard wii nunchuck in wrong color white.

3. So having received both wrong items i immediately filed a return for both items on shopclues website.

4. What followed was my extreme harassment by shopclues customer care team over the next 2 months and even today on 10 sep 2017, after calling them record 43 times according to their owen executives my complaint to them for return of items is yet to be resolved and my money is yet to be refunded.

5. Evey time i call shopclues customer care (Over 40 times during 2 months), they lie to me that the issue would be resolved soon by a certain date, and the date passes every time and i call them again and they lie again and again every time and keep extending the date and do nothing.

Please suggest to me what legal action i need to take against shopclues for facing extreme harassment