ShopClues.com Complaints & Reviews

A wrong product was delivered - different to what was shown in the picture at the time of ordering. Our issue was that since we were out of town we weren't able to raise a return in 10 days, however, we raised a complaint on 15th november 2017 and then again on 18th november 2017 but no team member contacted us. We called the customer care desk again on 20th november 2017 - and instead of accepting their shortcomings of not contacting in 2 business days after raising a complaint they just explain us the return policy and disconnected the call. We have faced these issues earlier and we were promised smoothe services in future. However, they have failed in doing so.
Please don't order anything from shopclues in future.

I have a account on shopclues from last 2 months and in last 2 months i got 4 orders and all those orders were fake as i delivered those orders they wont even accept by the customers and i already dropped lots of mail to shopclues that i am receiving fake orders from my competitors so one of your shopclues agent (Sony singh) convinced me to buy 1200 pack then i purchased that pack but again it was happening then again one of your shopclues agent named (Vabhav singh) convinced me for 5400 pack (Product id :[protected] in which he told me shopclues will provide life time service and as i payed 5400 rs to shopclues he told me he also works for amazon so please subscribe for amazon he will provide me benefits from amazon also. And after paying 1200 and 5400 to shopclues, at the end the result is my account on shopclues got suspended. So now i am feed up with the service of shopclues so please refund me my amount. And please its a request that stop cheating with merchants who fully trust on shopclues.

Against order[protected] on line shopping co. Was required to deliver a coal fire based "portable briefcase style folding barbecue grill toaster barbecue", whereas a wrong material, 2000 watt electric grill made in china, was delivered on 17 nov 2017 to me.
I want shopclues.com to deliver the correct item as per order and take back the wrong item delivered to me.

I have placed an order on nov 11, 2017 at shopclues.com for envie 4 x aa rechargeable batteries and charger combo and it got delivered on nov 13, 2017.
I do appreciate the speedy delivery given by the shoplues but i am not at all satisfied with the product they have delivered to me.
Out of 4 batteries 2 were having rust on them, they were already used, one of the battery was leaking also.
For this i have raised a return request on shopclues as my product is under 10 days return/replacement warranty but the customer support team denied to take it back and rejected my return request.
From that day i am keep on sending mail to them so that i could get some response for the same but they are not reverting me back now.

My order details are
Order # :[protected]
Order date : nov 11
Delivery date : nov 13
Return request # : 4201702
Support ticket # : 4218077 (Which was filed after the rejection of my return request on shopclues on nov 15)

Now i need to return my product as i cannot make use of it.
Its under return/replacement warranty please take it back and return my money asap.

Other wise i'll have to take another step to get my issue resolved.

I purchased a basic feature phone samsung guru from shopclues.com on 7th non 2017. Order number :[protected]. After a long spell of more than a week i got the parcel. Unfortunately, they sent a duplicate phone. I immediately created a return and the pickup was done on 16th nov 2017.

After that, i was getting sms "pickup not done after first attempt". I emailed shopclues customer support to which they asked me to send the return receipt.
After mailing the receipt scan copy, they closed the return request and not replying to my emails.

After calling their contact number, they just sent me a generic email "we are working on priority and wait for 5-7 days".
The customer support executive is reluctant to transfer to a manager and just asks me to wait without any concrete deadline as of when the refund will be sent.

Moreover, the language they sent the email seems to be like a non-professional language with no kind of salutation. Its simply vague.

Anyone out there, please help me in getting my money back. I am no longer interested in any replacement.

I had ordered 3 dresses from shopclues on 29th october, 2017 under order id[protected],[protected],[protected] for rs. 444/- rs. 454/- and 457/-
The dresses delivered to me on 3rd and 4 th nov.
Subsequently i had lodged return request due to wrong size.
Post which i have been receiving messages from shopclues that pickup attempted but could not pick up.
But in reality we neither received any call for pickup nor the product was picked up from my house.
And on 9 th nov they closed my return request stating 3 attempts for pickup were initiated but they could not pickup products
When i called shopclues help desk no [protected] on 9.11.17 at 5.17 pm they gave me reason that my address could not be located and they could not pick up products and without pick up they will not process my refund and my return request is closed. The call was transfered to 2-3 people and with a long call summary of 29 mins 20 second they told me to wait for 2 more working days for pickup.
Again on 12.11.17, 13.11.17, 16.11.17 and on 17.11.17 i am repeatedly receiving same messages stating that pick up initiated but could not pick up due to wrong address.
I again called shopclues customer care at 9.18 pm and same thing was repeated, my call was passed through 2-3 people and a long call summary of 26 mins 28 secs and same solutions to wait for more 2 working days.
I don't understand that i a product can be delivered to a address then how can it not be picked up from same address.
This has been a lot of haressment and i request to help me get back my refund in my bank account.

Order id:[protected]
Online shopping site : shopclues.com
Product description: hi plus earphones
Order date :14 november 2017.

Money deducted and payment failed but money not received back in my bank account yet.
Payment gateway : avenues pvt ltd
Paid through sbi net banking.

I mailed two to three times to shopclues but problem not resolved yet.

I ordered above product on27/10/17 though you order no #[protected]. But not satisfied with the product and want to return it. Already spoke to number given on the bill [protected] no. Of time and promise to collect it and refund me 10 day back. But till today no one came to take it and not answering my calls. I paid by credit card. Please look into matter and solve it thanking you in anticipation
[censored]al

Hii i have book a online t-shirt by ur application. On 07/11/2017. N get a delivery on 15/11/2017. But i get a wrong product. It was not that which i have booked. So i have to return it back so can u pls help me what should i have to do.

I have already called on ([protected]) as i have received my parcel. But it was just ringing. On that one time they receive a call and said that he is on the way call u back but still now i don't get a call back.

I'm dis satisfied with shopclues i never refer to anyone to bye online shopping with shopclues...

I'm waiting for ur revert.

Raju chauhan
Mo. [protected]/ [protected]

Vadodara. Gujarat

I purchased floral velvet soft face towel size 25x25 cms set of 12. Quality was so poor. Totally reverse from appearance on site. Payment has been made. That's why i requested for return but one week has elapsed neither any body has reached to pick the product nor the money has been refunded.

Order id:13166483

Return id:5186050

Approved return request on 09 nov 2017.

Shanti jaggi

Shanti

Sir i was requesting you from over 20 days for refund my money into my bank account from shopclues buck. But i was upload my bank detail 2 times but everytime you customer care representative say your bank details was not uploaded. What can i do. And customer care representative is also lie to customer they will not send a ticket number to my email id.

I ordered for an branded hand bag looking on the shopclues.com website. But i have received the product which is of very low quality nowhere near the description or pictures on website. The material was very cheap quality, can easily identify it as local made. So i raised a return request with the same reason - low quality and send the pictures showing the same. But shopclues rejected the request saying they do not accept the return based on quality issues. It was very silly from shopclues to give that reason as they did not mention that terms anywhere on website nor did they mention in the return policy of the product. This shows how shopclues is cheating consumers, by sending fake products and reject the returns giving stupid reasons.
I would like to bring this to your notice so that consumers are not cheated by such online websites. Please advice how i can approach this situation and also further details you need.

09/11/2017 one message came said congratulations u have been selected for assured gift like fridge. Sony tv. Laptop etc
They said i have to shop for rupees 5000 above n i will get these 1 gift then next day they called us n said to pay gst 11000 that will be refunded to me with in half n hour but 3 days went but no reply till now n when i m calling them they have blocked my number also so kindly respo se me because i have to lodge a comlpaint with this issued

Dear sir,
I have ordered a new mobile ivoomi me1+ (5" hd ips, 2gb, 16gb, 4g volte, fast charge 2.0) in the name of golu ram yadav, order id[protected], on date 09/11/2017 through shopclues.com on cod basis and mobile is delivered on date 13/11/2017.
When i start the mobile with two sim card, the sim card is read by mobile but not display mobile network any time. I request and raised a copmlain several time for refund or replace but they are not agree to refund nor replace. Please help me for refond or replace
Regards
Bhagwan das
[protected]

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Shopclues.com complaint status update [id: 1760065] (3)
You have not send a replacement yet. Please send urgently to
C mahadevan
D 304, ajmera green acres, bannerghata road, bangalore 560076

I

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I purchase a asus zenphone 2 from shopcluse.com but when i received the product and open the box then i saw that the display of the mobile has a defect so i go to my nearest service center but the executive of the service center told me that the warranty period was over in 2016. So what should i do now shopcluse send me a defect product although there is no return and replacement policy over there. So actually they are selling scrap product to their customer. I request me to solve this problem and help me out of this.

I think there is no need of customer care in shopclues as they have a habit of saying not possible for everything.
Recently i ordered 7 curtains of 4 by 7 order no.[protected] which i ordered for refund the very next day as i didn't like the colour and quality and even i found out that the length i require is 9 feet.

So my point is :
1. Viewing an item online and then getting the very exact thing varies and it not always possible, so a client has the right of concern and can differ.

2.in my case as i ordered curtain so, just want to say that no one always carry a inch tape then go for an order as he has no idea that if he orders from shopclues then he has to exactly measure everything and order or else there is no return or exchange or upgrade option available.

3. Even a small shop like garment has the option of refunding or upgrading if you find anything not as per your requirement.

4. But in case of shopclues i think there is only one road that a customer has to verify everything then order as there is no going back.

5. Customer care very rude telling your concern changed so who else is there to change concern, if i am the customer i am buying so there should be my concern, but very pathetic.

6. On a personal note just want to advice better mention in your ads also :
Buy from shopclues and dont worry for change because we don't.

7. I am an online buyer from a long time and for example if i order any clothing from myntra and didnt find it fitting they exchange because they are not shopclues and this is the very case with every other online ecommerce company because there main motto is customer ease and satisfaction, but then they are not shopclues right.

Vipin
Vipinsingh. [protected]@gmail.com

Shopclues courier boy has cancelled order 2 times without visiting the place.
This is disgusting experience for me from shopclues. Also there is not a single call from shopclues for apologize. There is no need of customer to shopclue, so also quiet from shopclues also not suggest to anybody to purchase from them.
Worst service
Order[protected]
Complaint no - #4151614

My name puja kumari, order no[protected], adityapur shere punjab chowk near dindali basti, jamshedpur, contact no - [protected] plz i request my product return apna produt ap le jao courier bandha bhejo itana towel ke jagha handchiefer bhej diye me satisfied bilkul nhi hu me to sochi v nhi thi itana bad shoked lg gya ap mre paise wapas kr dijiye or apna produt le jaye

Order no.[protected] was placed for logitech k100 classic ps/2 wired keyboard on 2nd nov 2017 and payment of rs.543 was made. Today i. E. On 10th nov 2017 @2.15 pm delivery was received. After opening the sealed packed, i found maxicom computer keyboard m-289 instead of logitech k100 classic ps/2 wired keyboard. The ordered product was unilaterally changed without my knowledge and consent which amounts to fraud. You are hereby warned to take back the product immediately and pay cash/credit the amount paid i. E. Rs. 543. Please note that without prejudice, i reserve my rights to take appropriate action against you for the aforesaid act.