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Snapdeal.com Complaints & Reviews

www.snapdeal.com

3.6

Updated: Nov 24, 2025

Complaints 14454

Resolved

9451

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5003

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Address: Angul, Odisha

I have ordered a Mototrance Bike Body Cover For Honda Activa New of Snapdeal Order No. [protected] at pin code - 759145(Nalco, Orissa) on 20th June, to which they are showing can be delivered while booking but on 27th June, a call comes from bluedart courier that your product has arrived at pin code - 759122(Angul, Orissa) and you have to come to bluedart office and collect it. That place is about 8 Kms from my area. I have tried to contact snapdeal many times but every time they are saying don't worry, your order will be delivered but today(3rd July) after one week since my product arrived at bluedart office, a call comes from snapdeal and saying that you have to collect your product from bluedart courier office. HOW CAN SNAPDEAL CHEAT ME LIKE THAT... If my area was out of delivery area then snapdeal must show it while booking...This is totally FRAUD done by snapdeal and very very bad service by them... In its fraud bluedart was also involved as they became ready to deliver my product at the time of packing...if my product was out of delivery area for them then why bluedart has accepted to pack my product initially at the time of packing...

Aug 7, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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V

Vishwajeet_1985

from Kolkata, West Bengal

Jul 3, 2015

This is certainly not a DIL KI DEAL...Hope any positive response from snapdeal...

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear Vishwajeet_1985,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

T

tpradeep

Jul 7, 2015

I not reache my produc

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 8, 2015

Verified Support

+1

Dear tpradeep,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 3, 2015

Verified Support

Hi tpradeep,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

S

sisindri chennakeshava

from Hyderabad, Telangana

Oct 11, 2015

+1

you are not delivering to my pincode (502307) please see that you will deliver to my pincode

Snapdeal.com Customer Care

from New Delhi, Delhi

Oct 12, 2015

Verified Support

Dear sisindri chennakeshava

We apologize for the inconvenience. We care about your grievance, please share registered email ID or contact number at [protected]@snapdeal.com so that we can assist you.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Nov 5, 2015

Verified Support

Dear sisindri chennakeshava,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Puri, Odisha

Self ordered the evva red semi chiffon saree, vishal saree pink faux chiffon saree and cast kart gray faux georgette saree .order was delivered on[protected]. But cast kart gray faux georgette saree was not found in the box and only evva red semi chiffon saree, vishal saree pink faux chiffon saree was there.but bluedart corrier was received three sarees amount.this same was informed to bluedart corrier boy also.My order no is [protected]. Please Deliver the cast kart gray faux georgette saree immediately. Regards, Rupali sethi, Ph. No. - [protected]

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear rupalisethi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi rupalisethi,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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I saw a bracelet on this site for rupees 25, So i clicked on the item to purchase.. but after that its showing that the actual price is 209.. I dont know why the company is cheating their customers by illegal price.. pls try to take an action on this.. Photo proof attached

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear Thasreef Mogral,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 14, 2015

Verified Support

Dear Thasreef Mogral,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Pune, Maharashtra

I placed an order on 27 June(order id: [protected]) for GAS New Buggey Denim Casual Shoes with size UK10. I received the order properly. But I noticed that shoes are a bit larger and I need size UK9. The price I paid for the shoes was Rs.1400/-(product had a price drop and I was monitoring the product daily for more than a month) So I applied for product exchange with new size UK9. They collected the product and on the same day they cancelled the order. The reason is now the product price has changed to Rs.3499/- When I called their customer executive, he told me that vendor does not have size UK9 available; hence they have cancelled the order. But the same vendor still has the size UK9 available(refer current image). So basically they are lying and giving irrelevant reasons. Before cancelling the order they did not call me / mail me to mention the reason(actually a lie) to cancel the order. And all this to achieve what? They want me to buy the shoes again(if I want) for much higher price(Rs.3499/-). I'm going to spread this everywhere possible so that other people can see true face of Snapdeal.

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear prashantvj94,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

P

prashantvj94

from Delhi, Delhi

Jul 4, 2015

+1

Very unethical people. Couple of hours ago I received call from them. My hunch was right, they admitted that they cancelled my exchange because on that day product price was increased and now they can't deliver the exchanged product with old (less) price. They said I should order it again with today's price. The guy was repeating the same thing that "we have initiated the refund; so we can't do the exchange". But remember I never asked for refund; you guys initiated the refund without even notifying me so that you can have an excuse to deny the exchange and close the order.

That being said, this was my last order on Snapdeal. These people have lower standards than any other e-retailers. Let's see how many years they stay in the business with this kind of service.

To the fellow consumers, go with Amazon or Flipkart instead to avoid these kind of hassles.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 31, 2015

Verified Support

Hi prashantvj94,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Thiruvananthapuram, Kerala

Sir This is regarding the undelivery of xolo smartphone with request number 02502397 registered for the order number [protected] costing Rs 4699 made on 7.6.2015, even after continuos phone calls and mails to their executives after sending my bank statement.Whenever I call their help desk the following will be send as mail We tried contacting you on your registered number ([protected]), however we couldn't reach you. We will call you back in the next 4 hours, request you to bear with us in the interim. Please share an alternate contact number by return mail, if the registered number is not in use. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Even after my continuos calls and mails to their team nothing has been done .Please do needful Thanks Ashik

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear Ashikrocky,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 31, 2015

Verified Support

Hi Ashikrocky,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: New Delhi, Delhi

I purchased Red Chief Shoe on 19th of June. My product was delivered on 22nd June...That was big in size..I register a complain to Snap Deal for replace my product. But It has been 10 days I have get replaced my product. I register complaint to snap deal but they are not going to entertain me. Ravi shankar Singh [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 2, 2015

Verified Support

Dear niitians.ravi,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

N

niitians.ravi

from Delhi, Delhi

Jul 3, 2015

I am doing regular fallow up with Snap deal...You representing always telling that he is going raise complaint and your reverse pickup will be done in 3 working days...I think 3 working days will never come.

I registered complaint on 22nd June 2015 now today is 3rd July 2015.. I will expect compassion for this harassment.

Regards.

Ravi Shankar Singh

Order ID: [protected]

Mob No: [protected]

P

prashantvj94

from Delhi, Delhi

Jul 4, 2015

Hi Ravi, you are not alone. I'm facing similar experience and in my case they cancelled the order to sell the product with higher price. For your reference, go through my review and check with Snapdeal whether they 'handled' your order in the same way...

http://www.consumercomplaints.in/snapdeal-look-how-snapdeal-is-trying-to-scam-c1...⇄

P

prashantvj94

from Delhi, Delhi

Jul 4, 2015

Hi Ravi, please go through my complaint. I hope they don't 'handle' your order the way they did mine!

http://www.consumercomplaints.in/snapdeal-look-how-snapdeal-is-trying-to-scam-c1...⇄

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 7, 2015

Verified Support

Dear prashantvj94,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi niitians.ravi,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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DEAR SIR, I have order Micromax MMX 210G 21 Mbps Date card white my work order no is[protected]. today 01/7/2015 i got parcel from snapdeal but parcel is totaly its empty box . plz advise me what should i do .this is my first order in sanp deal i hope you will revert back to me Rukum [protected]

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 2, 2015

Verified Support

Dear rukum,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 13, 2015

Verified Support

Dear rukum,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Udupi, Karnataka

Hi, Snapdeal c, care team...!! this is your message sent to my email on 26 june read carefully and decide your fake apology and customer grievance/ complaint treatment mechanism!! Greetings from Snapdeal! Please accept our sincere apology for the inconvenience you have experienced. Please note that the refund has already been initiated against order number [protected], In case you do not receive the money in your account within 4 business days from refund initiation, please write back to us and we will be glad to assist you, further. TILL date no refund initiated !!

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 1, 2015

Verified Support

Dear SHREESHA,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 23, 2015

Verified Support

Hi SHREESHA,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Gurgaon, Haryana

Hi I order an iPhone 6 plus by paid 64230 online on[protected]. I got a message that my parcel has reached gurgaon by ecom courier tracking number[protected] on 29 June. Next day I go to ecom courier office to collect my parcel. I opened this parcel at ecom office n find a VIM BAR at place of iPhone6 plus. I was shocked bcoz i already paid a huge amount (64230) its a very big amount for any of honest person, who earn this by a hardwork. Than I call to snapdeal customer care and they give me only a complaint number[protected] with a time period of 24 hours. I am very disturbed by this careless n bakwas type of marketing of snapdeal. So kindly help me to resolve my problem and refund my money or give me a GENUINE APPLE IPHONE 6 PLUS. My email I'd is [protected]@gmail

Aug 8, 2021

Complaint marked as Resolved

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 3, 2015

Verified Support

Dear Harish67,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

H

Harish67

Jul 6, 2015

As per your reply i wait for resolution of my complaint but i didn't get any type of solution. I get only mail from Snapdeal on 3rd july (refrence no[protected] that you have initiated a replacement of my order but it was only a foolish strategy to cheat and do not replace my product. If it is your marketing and customer support than its world's worst system.
I want resolution and if its not possible than i will go to police and media.

[protected]@yahoo.in

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 31, 2015

Verified Support

Hi Harish67,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Bangalore, Karnataka

Two months back, Snapdeal.com had posted a great offer of "EMICASHBACK" on iPhone sale. Along with that there was a Freecharge voucher of Rs.1000 too (Snapdeal was giving out this as part of its acquisition of freecharge.in company). But none were sent to me. I have asked the customer care many times and each time i as, they give one standard answer that its pending with some other internal team. They also tell that they have no idea of the offer codes that were applicable while i was buying it. Order ID: [protected] Name: Girish Mobile: [protected]

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jun 30, 2015

Updated by Watta Post Two months back, Snapdeal.com had posted a great offer of "EMICASHBACK" on iPhone sale. Along with that there was a Freecharge voucher of Rs.1000 too (Snapdeal was giving out this as part of its acquisition of freecharge.in company). Looking at these offers i bought an iPhone, But none were sent to me. I have asked the customer care many times and each time i ask, they give one standard answer, that its pending with some other internal team. They also tell that they have no idea of the offer codes that were applicable while i was buying it. I am truly disappointed with their service.
Order ID: [protected]
Name: Girish
Mobile: [protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 1, 2015

Verified Support

Dear Watta Post,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi Watta Post,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Gurgaon, Haryana

Bought a micromax T.V. online via app Now it isn't working. It is still under its warranty period. So, Requesting you to send some one to check what's the problem. Hoping, it can be repaired quickly. A regular customer of yours Waiting for your immediate response.

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear Ushendr badnere,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 9, 2015

Verified Support

Dear Ushendr badnere,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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Address: Nashik, Maharashtra

I ordered headphones of senheiser, model : senheiser CX 275 in ear headphones with mic, Order no. [protected] I placed this order on 21st June and received package on 29th June. Courier company was Ecom Xpress But when I opened the package there was nothing but piece of paper inside. My name is Kalpesh Gujar Please accept my complaint

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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K

Kalpesh Gujar

Jun 30, 2015

My name is Kalpesh Gujar I ordered headphones of senheiser, model : senheiser CX 275 in ear headphones with mic, Order no. [protected] price of the order was : Rs 1411/-. I placed this order on 21st June 2015 and received package on 29th June 2015. Courier company was Ecom Xpress But when I opened the package there was nothing but piece of paper inside. I have attached some photos here.

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear Kalpesh Gujar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi Kalpesh Gujar,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Visakhapatnam, Andhra Pradesh

1st bingo power bank white mobile phone is dead.not working. please reten the amount laka sime mobile phone oder no :[protected]. 2st a&k a2 yellow and black GSM mobile phone. phone is no notwerk.tolel Sims sakeng.no notwerk series please retan the mobile phon laka amount. Oder no is [protected]. INDALA santoshkumar place orgent, amount laka mobilphonen place orgent.

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear indala santoshkumar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi indala santoshkumar,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Darjeeling, West Bengal

I recently purchased a titan Karishma watch from snapdeal on 21st of June and I received it on 29th June..and when I opened my package I saw that the watch was just covered in transparent plastic and on top of that there were no documents like warranty card which could prove the authenticity of the product...this time snapdeal totally disappointed me.

Snapdeal.com customer support has been notified about the posted complaint.

Jun 29, 2015

Updated by siddarth aubba My suborder ID [protected]

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear siddarth aubba,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi siddarth aubba,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Sir I purchased A KARBONN Titenium Octane Plus phone from snapdeal and received on 24th of june . since the phone turned faulty I lodged a complaint with snapdeal executives on 25th, 26th and 27th june and asked for refund under TRUST PAY fascility . but the executives denies to pay me my moneyand ordered me to provide a certificate myself to prove that the phone is really faulty .the number of the karbonn service center ( [protected])provided to me is not working or out of order . even the true caller does not locate the city the no. belongs to . IT is not my duty to produce any certificate to get my money back . HELP ME GET MY REFUND BACK SINCE THE PHONE IS NOT WORKING STILL IN ANY WAY.

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear shrikant Pande pande,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi shrikant Pande pande,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Gurgaon, Haryana

Dear sir, I placed order with HDFC Credit Card on Emi 16.06.2015 and confirm me delivery date 20.06.15 but we recieve.a massage from your side that your order is cancelled your amt refund, But HDFC Bank already charged interest My order number [protected]/ RAVI AGNIHOTRI [protected]

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear Ragnihotri,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi Ragnihotri,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Bangalore, Karnataka

I placed an order with snapdeal for my 2 daughters.. I ordered 5 dresses each in both thier sizes and they cancelledon't my order without notifying me so I can place it again. . Now the discount has gone.. I ordered when it was 40% off and no one is helpful. . Thier attitude is better luck next time.. Totally such a waste of my time and energy.. Never ordering from them again..

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear Ayesha Ghatala,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 9, 2015

Verified Support

Dear Ayesha Ghatala,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team,

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Address: Hyderabad, Andhra Pradesh

Hi, I have placed the order of Iphone6 64GB on 18-jun-2015 and it got shipped from snapdeal on 19-jun-2015.But i didnot received the product till now.After multiple calls they have simply cancelled the product saying some false reasons.(both courier and snapdeal are not telling the exact reason for cancellation) I have placed the order at promotion offer at 45003 /- and now they are saying they will cancel the order and asking to place the new order by increasing the price of product to 56200/- This is a big drama played by snapdeal by holding by complete money for almost 15days. I want resolution for this and get the product at the price i placed before. Thanks, Kiran

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 30, 2015

Verified Support

Dear manikiran476,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

M

manikiran476

from Hyderabad, Telangana

Jun 30, 2015

Hi,

This mail is continuation of complaint raised in consumercourt.As suggested by you, ...i am writing this mail expecting resolution from your end.

I have order apple iphone6 64 GB in snapdeal with price of 45003 in promotion period.The item is shipped from snapdeal., but saying that courier people had sent back the product and cancel the product.But when i checked with gojavas courier, they said that the product is untraceable and lost in the shipment.So below are my questions to snapdeal about this order.

Question1:What is the main reason behind cancellation of order.

Question2:If it is mistake from courier people that the item is lost, how come it is returned back to snapdeal again.(please refer status in gojavas and snapdeal).And one more thing is that i have placed two order of same item and both are shown with same status.(This is very funny case as how come two mobiles be untraceable at a time which are of 2 different orders.)

Question3:If you have felt this product is discounted too much and it is not possible to ship the product at that price, then you would have cancelled the product without shipping intimating me that you cannot ship at that low cost.But you have shipped the product and ran this complete dummy story behind this order for the sake of hardly 4k bucks.

Question4.If reshipment of product is not possible from your end, and if you are ready to give at that price(offer price)...you would have given separate coupon to me to get the product at that price...instead of simply saying that we cannot proccess your order and asking me to place a new order with price increased to 56000 which is 9000 higher than the price at which i have order.

Inspite of doing all these your customer care people had repeated asked me to wiat for 48hrs when ever i called and finally you have cancelled the product.This is not expected from a company like you.

I am expecting above questions to be answered from you and do the necessary actions and do resolve my above concern.

Thanks,
kiran

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi manikiran476,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Sir,
I had purchesd a printerricoh sp 210su multifunction laser printer with 128 mb memory (Print, copy, scan & scan to usb feature)
Vide order no. [protected] and invoice no. S3667f/15-16/856 dated 29.04.2015
Now this printer is not working and throws the error
Service call-sc544

Snapdeal.com customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 29, 2015

Verified Support

Dear Raghubir Sharma,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Aug 1, 2015

Verified Support

Hi Raghubir Sharma,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

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Address: Gorakhpur, Uttar Pradesh

Sir, i purchased s mobile through snapdeal on 15 jun through credit card. They didn't deliver item on given date, so i cancelled order, they promise to refund money on4 working days.till now they have not refund it, after asking from snap deal they told to send bsnk statement after that only they will process complain.i alresdy checked my statement no money has come bsck

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Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 29, 2015

Verified Support

Dear prashant4402,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Jul 7, 2015

Verified Support

Dear prashant4402,

We wish to inform you that the concern highlighted by you has been resolved and the same has been communicated to you. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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