| Address: Mumbai City, Maharashtra |
Dear All,
I would like to share the most horrible experience.
I fell for an offer by snap deal for a lazy beanbag chair.
I paid Rs.149 thru online payment mode and opted for the offer. I got an eamil confirming the same.
I called up at the mentioned number to take and appointment for saturday 19 march.
I was requested to go to the below address by 9.00 pm and was told to call up once i reached ashish theatre in chemebur
Crazy Bean Bags outlet
C-2, Seabreeze Society
Mahul village, Chembur, Mumbai
Pin:
Phone: [protected] & [protected]
I reached ashish theatre at about 5:15 pm and from there my nightmare began. i tried calling up on the given numbers but there was no answer. Would have called 50 times from 3 different numbers but the phone was ringing continuously but not answered. four times in between somebody picked up the phone and then disconnected it.
I sent 2 sms messages requesting to pick up the phone or call back but no such luck.
No local person seemed to know the address.
I finnaly reached Mahul village but was unable to locate " sea breeze society" After roaming aroung the locality for nearly an hour I managed to locate the spot where sea breeze building was gutted down. the building was brought down and there was construction work going on
So much for a store called " crazy bean bag."
I called snap deal executive from there who confirmed that the address was same. He requested me to wait and confirmed that smebody from crazy bean bag would call me. After 10 minutes of waiting ( in a taxi with the meter on ) I again called back. the executive was surprised that nobody had called and confirmed that he had spoken to a Mr sandeep from crazy bean bag who had promised to call immediately.
He again told me to wait and confirmed that it was not a shop and that the building was not in place but they had a godown. I agian searched the locality for a godown / furniture shop but could not find one.
I finally called up snap deal exective who promised that he would refund the money and check about refunding the taxi fare
There was no backgroung / reality check done by snap deal team before publishing a false address.
Just roaming around in the taxi to locate the place cost me much more than the bean bag price.
I have been continuously following with with snap deal who are just asking for time 2 days on saturday, then again 2 days on tuesday ( since nobody had called i called back on tuesday) again 2 days they are not refunding the money nor re-imbursing the taxi fare nor giving me a bean bag chair.
I am seeking your help to
1.either get a full refeund for the voucher value and re-imbursment for the taxi fare of Rs. 900/- or
2. Give a beanbag chair free
Till today, i have not received even a courtuosey call from Crazy bean bag.
I would like to filing a case of mis- representation by giving a wrong address and cheating against crazy bean bag and snap deal
Hoping for your support and co-operation
Thanking You,
Yours sincerely,
Jasmine Bhownagari
Aug 13, 2020
Complaint marked as Resolved 
Snap Deal a huge banner should not promote such Vendors. This will not only spoil their reputation but also lose confidence of CUSTOMERS.
This needs to be taken very strongly.
Regards
Deepankar