Snapdeal.com Complaints & Reviews

Anita from Mumbai

I purchased a snap deal offer with The Hilton Hotel in Mumbai, according to the deal I was required to paid Rs 99 for two persons via credit card online for buffet which I purchased, according to the agreement, the said amount was to be deducted at the time of final billing at the restaurant, however I was informed that no such amount would be deducted and I was misinformed, how could I be misinformed when the details are clearly stated by snap deal on their website.
When I called snap deal about my complaint they asked me to all the work and email them the bill so they could look into it. This is ridiculous, putting the customer through all the inconvenience and grief.
Please do not believe their deals, it's better to reconfirm with the merchant about the agreement before making any payments.
My complaint still remains unresolved !

Email : [protected]@yahoo.com
[protected]

Dear Rohit,

I have purchased Combo offer from My Grahak.com(order id:5892) through Snap Deal(order id:[protected] on 23rd September 2011 and was committed to be delivered upto 25th September 2011 but upto till date i haven't received any thing even after telephonic & mail conversation from your & yours merchant side, i was totally harassed by both the Sellers as I have already made payments to them.

I have ordered a YES brand Bluetooth headset on 25th September, 2011 which was delevered to me on 28th September, 2011. But to my sheer disappointment the product is faulty i.e. it is never power on.
I have ordered quite a good number of electronics form various e-merchants & never faced such a situation.

But in my very first dealing with SNAPDEAL i have been cheated.

My details are as Under:
Order ID:[protected]
Item Code:[protected]
AWB no. [protected]

I want to stop receiving messages of snapdeal on my mobile no. [protected], and also on my email address [protected]@gmail.com

SnapDeal has a offer scheme for Mobile recharge. I have recharged 5 mobile numbers(50 rs for each) and 4 of them has been successfully recharged but 1 number had been not recharged and payment is deducted from my account for 5 numbers. I had call many times their customer support but they told that you will get your payment in next 4-5 days but till i have not got my payment. This scheme was on 25 May 2011. Yet i have no solution, so please provide me solution for this.

i made an order of BHPC green aviator sunglasess on 12th september. i recived order on 16th september by cash payment. when i opend d box the sunglasess were not genuine.even the name of company of BHPC is not properly mentioned.My product item code is MVBHPC 103.i paid Rs750 cash to courrier boy.Its my complaint that i want to refund my cash with some compensation amount.

I bought a package of massage (45min) + Foot reflexology (15 mins) , through snapdeal.
which was clearly mentioned in the deal.

But to my surprize they gave body massage that too for only 30 mins.
On asking them about the foot reflexology , they said its all over which was not even done for a minute.

And further
1. The lady manager there argues that for the given amount of deal you get only for 40 minutes *deniel of their offer*.
2. They didn't fullfill both services mentioned in package.
3. They blame it on snapdeal to have termed it like ways.
4. They display a very rude and incompetent behaviuor.

SO I suggest NOT TO GO there, which makes you feel cheated. and incomplete services.

This is to warn SnapDeal consumers to beware ...from visiting GRACE N GLOW Saloon.

Its sure that after booking deal on net U will come back without availing any services at this outlet because of their staff miscommunication and mismanagement of the bookings .

First they confirm your booking and then they deny you to avail the services just because you are ten minutes late n on top of that they treat you like some outcast n deny to provide committed services from the company .


I am extremely disappointed with this poor service and nonchalant behavior of the so called manager SAIJAL and to add to that i did not receive any communication from Snap Deal despite registering my compliant with their owner and being assured of a service recovery by rebooking our deal for next day .

This is complete disservice to a first time customer n humiliation by their Staff SAIJAL.

I am tempted to take legal action against the owner(Grace n Glow /SNAPDEAL) and will ensure to tell everyone of the bad quality and non responsibility towards the consumer.

You have to stop this kind of wrong employees .

Now they deserve disrepute along with your company that does not properly check the standards required from front liners .

THE SNAP DEAL IS A SITE WHERE ALL STUFF IS GIVEN AT HIKED PRICES MORE THAN 20 % IN COMPARISION FROM THE MARKET RATES .AND THEY CLAIM IT TO BE A DISCOUNT PRICE
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Dell XCD35
Official Website >>
Price : Rs. 9,790 to Rs. 10,399






AND ON SNAPDEAL


Dell XCD 35
Rs. 16990 Rs. 9799
42% Off



SO WHY THE HELL ARE THEY CLAIMING TO GIVE THE DISCOUNT OF 42 % AFTER MAKING A SURPLUS CHARGE OF 25% TO 35 % OF THE ORIGINAL PRICES

This is in ref to SnapDeal voucher no 84693491, purchased on Jul 25, 2011 & expiring on Sep 10, 2011. I had gifted this to a friend who after repeated attempts finally managed to get an appointment with the conerned parlour today but the moment she reached there, the parlour people told her that SnapDeal is not accepting their vouchers & hence she will not be able to avail their services! She eventually had to go away emptyhanded! Kindly sort out this problem with the concerned vendor before the voucher expires otherwise I want a full refund of the money!

Regards,
Rageshri Ganguly

pls deactivate my account from snapdeal and i want to stop receive sms from snap deal my mobile no is [protected]

This is regarding an online firm snapdeal. I ordered Mitashi 5 in 1 cordless headphone through snapdeal on August 24th 2011.
The order no. was `[protected]
Cost : Rs 599
My email ID is [protected]@yahoo.co.in

A message was posted in my mobile phone that vouchers are available in my email address. On complaining they are telling that they have posted the vouchers again. These replies for complaint as well as advertisements from snapdeal are regularly coming as mobile messages and emails. However I am unable to find the required vouchers in my Email

Whenever I try to contact on the helpline at[protected] , the line is either busy or I was put on indefinite waiting

Hi,

I had bought two offers of the same from Snapdeal on Aug.18,2011 for Jawed Habib salon in Ludhiana. As per the conditions mentioned in the offer, I had tried twice to take an appointment from them but they said that they are totally busy and cant give me any appointment, I registered a complaint with Snapdeal call centre (Complaint No. - 27294) for the same. I got a call from their executive and instead of helping me out he was rude and said that the best appointment he can give me was on Sept.10.

I had purchased an offer on Aug.18 for a haircut and the executive told me to keep waiting for another 20 days for a hair cut as the salon is too busy to cut my hair. And the funny thing is that when i call Jawed Habib as a regular customer and not a Snapdeal user, they are ready to give me any appointment and are free whole week. I had explained this to the executive but instead he started arguing with me that he will not do anything else.

The salon also refused to give me any appointment for Weekends whereas nothing was mentioned in the terms & condition and i had complained regarding this also to Snapdeal Executive but still this Snapdeal Executive was in favour of the salon and forced me in a situation where i either let my hair grow and look like an for the next 10-15 days or i waste my 200 rupees that i have paid to Snapdeal for this offer.

This experience has left me with a very bad taste of their service . And the feedback from Snapdeal was also as if its my fault that i used their service.

Cant hope anything more.

Kunaal
Order Nos.[protected] &[protected]

I Never Ever subscribed to this company caled Snapdeal...Even though they are sening me continuous SMS to my Mobile No:- [protected]. This has become a headache for me and is creating annoying situations in my day to day work. Would request you to pls stop sending me any sms from now immediately and never use my number again. Pls understand and stop sending SMS right now.....

Dear friends,
Beware of Snapdeal.com website as they are a big time cheater and fraudsters. Once their deal is sold they are no longer interested to ensure customer satisfaction and that their deal is honoured.
I purchased Deal # 75994314 on 05 July 2011 for Devika’s Beauty Salon, Pune. In spite of several calls to the said Salon, the deal has not been honoured till date and now the deal has expired. Even the only contact no of the Salon is not responding.

I lodged several complaints on Snapdeal Customer Service and also sent them e-mails asking them to refund my money, but they have not responded to any of my requests.
Their claim of refund is absurd and misleading, don’t fall into a trap !!! It is a fraud company & now I’m planning to lodge a cyber-crime complaint against them to teach them the ethics of business.

Alok Narain
Pune

Through www.Snapdeal.com website on 15.08.2011 t-shirt purchased, where Rs. 99 paid through internet banking and after deal, gift voucher worth of Rs.500 not recieved. Several times call to customer care [protected](Mr. Nitin) but still not get.
Another problem is that at the time of deal it was mention that MRP was Rs. 500 and Discount Rs. 401, means only Rs.99 to be paid. But after payment mention that it it applicable for purchase of Rs. 998 in highlight section. which is just like cheating.
In this condition I want to refund Rs.99. Plz Resolve this problem as soon as possible.

CASE1:
Hi,

I feel completely cheated to use snap deal during my last two transaction
SnapDeal # 90710213


You mentioned Rs 50 (Pay in advance) which by word itself is advance that to be adjusted that is not adjusted and claim of 35% discount is also limited.. i have not got complete discount on addon (pasta and dip)
as mention in highlight section their is no exclusion for that.
"Offer valid on a wide array of veg & non-veg pizzas, desserts etc.
Not valid on simply veg, simply non veg pizzas, combos and beverages"

No reply from [protected]@snapdeals.com

Case2:
SnapDeal # 94779803 SnapDeal # 94709797
Deal Offers
"Deal for Movie Buffs! Pay Rs 250 for 2 movie tickets + 2 popcorns + 2 cold drinks + 1 plate dosa worth Rs 620 at Movie Time"

But When I reached to the food counter there is no dosa offering and there is not a provision of dosa on the food counter, manager changes that to burger, but finally when we qued for the offer they misbehaved and denied for considering coupon and finally after half an hour of heated arguments they offered us refelling of coke.

Thanks
Shilpa Bansal and Rajat Bansal

My self is Megha & my mobile no. is [protected]. & i have booked a order on July 29th(Rakhi gift) worth Rs.449 through credit card.That time i got a confirmation that gift would be delivered latest by 6th of August, 2011. After that i was continuously & regressively doing follow up with your company but haven't got any satisfactory reply.

It's 14days now and my gift hasn't delivered yet, in fact it's a rakhi gift & day after tomorrow it's Rakhi. So tell me the worth of booking rakhi gift if it hasn't delivered on time.

I have taken Sankara Spa & salon voucher from Snapdeal on 29th April, 2011. It was 6 months service i.e Upto October for Rs 399 (Voucher No:[protected]

There are 3 complaints regarding this:

1) Saloon is closed from Mid June. There was no prior information given by Sankara or Snapdeal. It has been over a month, every time after making inquiry at Snapdeal regarding refund, they are just delaying the process giving excuse like they are still in talk with service provider & they can't give right now.

2) Voucher says taxes are included but I paid taxes 1 more time (Rs 31) when Sankara converted voucher into their bill. Snapdeal customer service says that they have credited equivalent 'SD amount' to my account. But there is no such amount credited to my account

3) regarding refund, Snapdeal team is refusing to make payment by cash/online transfer/cheque. They say that they will only credit equivalent 'SD amount' to account. But I don't want any deal from snapdeal after such bad experience. then what will I do with this 'SD amount' ?

i have purchased a mitashi dvd player from snapdeal.com almost 2 months back. the remote was broken when we opened it in front of the delivery man, he said it will be replaced within 72 hours. now its coming to be 72 days yet no replacement. are these kind of online selling companies are making fool o[censored]s. the order was made under mobile no. [protected], pls contact on this no i[censored] can solve my problem... aarti agarwal