Snapdeal.com Complaints & Reviews

don't buy anything from snapdeal, they are making fool, I have purchase Olay Total Effects Day Cream SPF 15 50g with order:[protected].
Complain 1. they deliver this item after 17 days in open condition.
Complain 2. My wife is using same cream for last 3 years, but after first use of snapdeal delivered cream got reacted on chick (skin), then i Spoke to snapdeal customer care and he said we can't do anything in this case and also we can's refund your money.

so I suggest to all of you, don't buy product or deal from snapdeal.

Booked micromax funbook tablet on[protected] order no.52715804
Got message on[protected] that it will be delayed due to unavoidable cause
I have called to customer care service they insist me to change the color from midnight grey to slate grey
And re-order to get prompt delivery,
I have done the same cancelled previous order and booked new order on[protected] order no.[protected]
Now i have got mail that the order is cancelled (No specific reason for cancellation)
I am very lucky that i have books it as cash on delivery
And they are still selling this thing as in opening thing in tablet section
Regards,
Darshan pancholi

My name is Naveen Kumar Ojha. I have ordered "Dell 22 Inch WideScreen HD LED Monitor (ST2220L)" Order ID:[protected] from snapdeal .I recived my order on 2nd may but Power cord was not there in that box.I droped a mail for that and I got a ticket number-(ticket #478601) After that I did not get any responce from snapdeal I can not use my monitor because power card was not there I am waiting for reply from last one week.I did not recive any mail or call from snap deal.I am very much disappointed with his service. How can I use my monitor without power card.
I suggest and I will share my experience that Don't buy any product from snapdeal.

Thanks

I had ordered Genius Netscroll 110X USB mouse from Snapdeal on[protected].
I had received that mouse on[protected].
But the mouse was defective.
It was impossible to right click with the mouse.
Even left click button needed a lot of force to click or double click.

So I had complained them about this product on[protected]
They replied me on the same day, saying that I need to resend the mouse back to them and I have to pay the courier charges.

I thought the shipping would cost me just Rs. 50, so I went to BlueDart. (Their preferred courier service.)
The courier guy said, I have to pay Rs. 340.
The total price of this mouse is Rs. 199 and I was expected to pay 340 rs just for the shipping.
Obviously I had not paid Rs. 340, so then I went to 'Professional Couriers'.
Here I've paid Rs.80 and shipped the product back to SnapDeal.
That means this mouse had cost me Rs. 279


On 1 May 2012, I had mailed them the courier number.
The next day they replied saying they will arrange a new product very soon and also credit the courier charges to my account.

Since then I have e-mailed them thrice regarding the progress of shipping the new mouse.
But they haven't replied even a single time. (Though the mouse was delivered to their address on 5 May 2012)

SnapDeal is dealing with the customers in wrong way.

Recently i purchased a webcam and i found it to be faulty!! The order was placed on 30th April 2012 [order no.[protected]] which was shipped through bluedart and it got delivered on 4th May 2012 i.e today. As i try to capture pictures or record a video a black screen appears and nothing happens!!

So please look into this matter and make them replace the faulty product as soon as possible...

Hope you will do the needful..

Arshad Shaikh

Hi, i bought a refrigerator being order no. 50653411 from SnapDeal as on 12.04.2012. It was suppose to be delivered in 15-17 days, but after the expiry of the said period when i called to the office i came to know that my order has been canceled without any intimation whatsoever to me. After further enquiry i came to know that the refrigerator was not available with them and my money will be refunded within a week. this is serious deficiency in service on the part of SnapDeal and i would suggest such practice should be seriously condemned otherwise it would result in gross waste of time and money.



kaustubh

Sir, I order 8GB Moserbear USB flash drive from Snapdeal.com. They charged Rs.279.00 through Jasper Infotech Pvt.Ltd Mumbai the in my credit card on the 13 April 2012. They promised that I would receive the order on the 18.04.2012 but until today I haven't received the order. I call the company almost everyday but no proper answer is given. I usually order from Ibibo, Tradus and flipcart they do wonderful service but snapdeal is doing a worst business and I got fed up of their service. When I open this website I found tonnes of complaints on this snapdeal.com. I need assistance to take legal action towards this company not because of Rs.279/= but I don't want others too get this sufferings.

ORDER is cancelled without intimation. without my permission.it was a gift to be gifted on 12/04/2012.
i placed it first on 25/03/2012 but it was cancelled as confirmation call could not be made. i came to know on 29/3/2012 so i placed order again after having long talks on snapdeal costing Rs.41. I had to call manytimes as it was not showing on my screen
i placed order the expected delivery date was 7/4/12 ... but on 7/4/12 i got a sms that it is delayed due to unavoidable circumstances... i called many times on snapdeal to know shipping status call cost was around 60rs. i requested to dispatch soon so that i can gift it on event on 12/4/12 but it was not delivered.snapdeal customer care excutives has given me its shipping number so was calling bluedart who informed no such parcel received by them call cost 12rs.
AND ON 16/4/2012 WHEN I CALLED SNAPDEAL THEY PEOPLE REPLIED THAT IT NEED TO BE CANCEL DUE TO STOCK ISSUE .... MY CALL WAS TRANSFERED TO 3 EXCUTIVES.... IT COST ME MORE THAN RS.100 AS I HAD TO CALL 10 TIMES... I HATE SNAPDEAL IT IS A BIG FRAUD... MY IMAGE AT COST BECAUSE I COULDNOT GIFT ON EVENT NOT EVEN AFTER THAT. I GOT THAT CELL FROM ANOTHER SITE RS.2300 BUT DELIVERED. NOT FRAUD LIKE SNAPDEAL.
KINDLY CONSOLE MY INCONVINIENCE AND REFUND MY SD CASH + I EXPECT U TO SAME AND ATLEAST REFUND MY CALL COST + SOME SD CASH TO CONSOLE SUCH STUPIDY OF SNAPDEAL....
AS PER LAW CONTRACT PLACED CANNOT BE CANCELLED.....PRODUCT IS TO BE DELIVERED NOT REFUND IS OFFERED. CUSTOMER PLACE ORDER FOR PRODUCT NOT FOR REFUND... MY TIME IS WASTED LIKE ANYTHING. HATE SNAPDEAL... FAKE SITE.

I have done a order on 8/04/2012 to snapdeal they said delivered the product in next 7-10 days they delivered wrong order to me i have returned it to snapdeal and then don't delivered my product till 25/04/2012 and after that they cancel my order for saying product out of stock.I see the snapdeal site on 28/04/2012 the product is in stock. What the reason behind not deliver my order at right time i have gift to some one now what i said to my coligue.


Product name or code:-Vaishali Seagreen Pashmina Silk Saree(PrintedSaree-1003C)
Company name in which i have done this order: snapdeal
My order no.:[protected]
My information:-
sachin
H.No-54, Kazipura, Post- Dasna, NH-24, Wave City
Opp. L.K.International School
Ghaziabad - 201001
Uttar Pradesh
Ph. no. [protected]

I have done a order on 8/04/2012 they said i delivered your order in 7-10 working days and then after 17 days(on 25/04/2012) they cancel my order without confirming to me through ph. call they do email to me and mention that product is out of stock.Then i see the site on 28/04/2012 the product is in stock


Product name and code:-Vaishali Mustard & Green Mysore Silk Saree (PrintedSaree-875C)
Company in which i have done the order:- snapdeal
My order no.:[protected]



My details are as follows:-
Sachin Verma
H.No-54, Kazipura, Post- Dasna, NH-24, Wave City
Opp. L.K.International School
Ghaziabad - 201001
Uttar Pradesh
Ph. no. [protected]

I have ordered a wrist watch thorugh snapdeal.com as Cash on delivery. I got the wrong product hence filed a complaint about it with complaint number 383802. They instructed me to get the reverse pickup done but the due to poor service of the courier service, it was done after 7 working days. Now the Snapdeal support want 7- 21 more working days to refund my amount. This is highly disappointing as it is not expected from such big vendor. I have already waited for 8 working days and nothing have been done at there end. Can anyone suggest what is the best step I can take against them.

Hi,
I had made a purchase from Snapdeal.com on 27-Mar-12 for a top.
The order is yet to be received as on today.
The payment was debited however the merchandise is yet to be received.
Today when I called them their reply was that they had couriered it on 9 April-12 and may be it got delayed due to courier service.
i am attaching the screenshot of the same for your reference.
I would request you to kindly look into the matter so that no one gets fooled in future the way i did.

Guys beware of www.snapdeal.com

They are into unfair trade practices. I had ordered Abercrombie & Fitch T-Shirt from them, they have delivered an absolute fake one. Their site shows that the product is 100% genuine. Even sent photos of delivered product to Abercrombie & Fitch company & they have acknowledged that its not authentic. I could also make out as I have original A&F t-shirts bought from USA.

Least bothered about my money paid to them, but they can't fool customers by claiming it to be an original product & then sending a fake one

Dear Sir,
I have Ordered for two products mentioned below in Snap deal on 13.04.12

Today morning discussed today morning to customer care and launched a complaint # 418466 I have received one shipment against Order ID:[protected].
Order Details:
S.no Item Name Quantity Price Estimated Shipping Date
1 Lifebuoy Hand Wash Care Refill 185Ml


1 29 Apr 20, 2012
2 Himalaya Clarifying Fairness Face Wash 50 ml


1 54 Apr 20, 2012

TOTAL: Rs. 83


Exceed rate in MRP which snap deal sold @ Rs: 29 (lifebuoy Hand Wash) attached herewith the snap shot and invoice.


Kindly revert me on any query.

Note: snap shots attached herewith
Thanks & Regards,
K MOHAN PRAKASH
[protected]

Order was placed on March 14th on the site Snapdeal.com details of which are given below-

Order ID:[protected]
Order Placed On:[protected]:54:14

Over one month has passed since payment has been made, but the item has still not been delivered even though the website promises delivery within 5 working days.

No response has been obtained from the management of the website after Apr 2, 2012 even though request has been put up to update me about the status of the delivery.

I would request you to probe this matter, as I feel cheated having not got the item I have paid for almost a month ago.

On 12/3/2012 I have place order for two 8gb pendrive the order ID is[protected]order placed on:[protected]:24:40) and order ID:[protected]order placed on:[protected]:46:34). Both my order were cancelled which I came to know only on 16/3/2012 by a mail by snapdeal.Com and the when I enquired on phone they told a stupid reason "two is a bulk order". Even though I am not satisfied by the reason I asked for the refund at least, for which they told I will receive in a week time. But till now I haven't received the full amount. Please help me to get my money

PATHETIC customer service

Till now recommended for nearly 15 people and i feel shame for referring SNAPDEAL to MY FRIENDS.

Recently i purchased one Pen-drive for my friend.I suggested him to purchase from online rather going to shop, but he is not interested and convinced him to go for COD, he agreed, I purchased the product using the 100 coupon.

Details: Your Order ID:[protected]
Order Placed On:[protected]:59:26

===============================================================================
Snap deal reply to me
Pallavi Garg, Apr 06 05:28 pm (IST):

Dear SatyaNarayana,

This is in regards to your complaint against the product bought on Snapdeal. Please be informed that in order to arrange the reverse pick up, you can follow the below mention procedure:

 Please get the product packed and have the below mention address pasted along with your order<[protected]> & complaint number<376874>. Address:
Attn. Mr. Gaurav Sharma,
240, ground floor,
Okhla Phase III, New Delhi 110020
 Please call Blue Dart <[protected]> and provide them the centralized account number 114111
 Once your product is dispatched/picked, please share the AWB number with us on our customer care no .

Thanks & Regards ,
Snapdeal Product care


Pallavi Garg, Apr 04 03:32 pm (IST):

Dear SatyaNarayana,

This mail is in regards to your order complaint No:<376874> made against your order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of product with product name you have received in order we can get this checked from our end at the earliest.

Thanks & Regards,
SnapDeal


Shankar M, Apr 03 03:31 pm (IST):

cust order for Sandisk Cruzer Switch 16Gb Pen Drive but received 8GB , want replacement , do needful

Kapil Saini
===============================================================================

Pallavi Garg, Apr 04 03:32 pm (IST):

Dear SatyaNarayana,

This mail is in regards to your order complaint No:<376874> made against your order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of product with product name you have received in order we can get this checked from our end at the earliest.

Thanks & Regards,
SnapDeal


Shankar M, Apr 03 03:31 pm (IST):

cust order for Sandisk Cruzer Switch 16Gb Pen Drive but received 8GB , want replacement , do needful

Kapil Saini
================================================================================...⇄

IF THE MISTAKE IS DONE FROM YOUR END, AM I RESPONSIBLE FOR CALLING BLUEDART AND MAKING/ARRANGING REVERSE PIKCKUP ?
================================================================================...⇄
TILL NOW I CALLED TO YOUR CUSTOMER SUPPORT AND I SPENT NEARLY 25-35 RPS ON MOBILE BILL ONLY, ARE YOU GOING TO PROVIDE TO THE CUSTOMER THE CHARGES ?
================================================================================...⇄
MY SINCERE REQUEST TO THE SNAPDEAL TEAM,
DO NOT REPLY TO THIS CASE WITH ROUTINE ANSWERS=== SORRY FOR INCONVINIENCE CAUSED, WILL LOOK INTO YOUR ISSUE,WILL TRY TO SOLVE,............

SOLVE MY PROBLEM AND GIVE A REPLY HERE.
DELIVER THE 16GB PENDRIVE TO THE CONSIGNEE ADDRESS AND TAKE BACK THE 8GB PENDRIVE

I am a customer since your start up .Really you make me fool in front of my friends,

Don't advertise that you have good customer support. kindly withdraw it .

I sincere request to all buyers from Snapdeal , Snapdeal is better since last startup to 2011, recently it lost his way..now i will not recommend Snapdeal , better to find another way .

My money struct with them, they simply enjoy the interest and play with the customers .

this is what snapdeal does.

Hi Team,

I have bought a necklace set from online from Snapdeal but it was a damaged product and when I called customer care they said that it would be replaced within 17 working days. But it has crossed more than 2 months and there is no replacement.

Details:

Online Shopping Site : www.snapdeal.com
Order No. [protected]
Item: Nayab Light Pink Diamond Set

Deliver Date : Feb - 03 2012

Hope you will be taking some action so that atleast in future others will not face the same problem.

Thanks,

Laxmi

Sir,
I have placed an online order of Force Elite Brown Men Watch. Sms came to my Mobile number that my will shipped by Blue Dart and expected delivery date in April 6th 2012. My Tracking number is [protected]. the Complaint arises when i didnt received my Watch at the evening of 6th April and make a call to Official Blue Dart office in Panki on Land line no. [protected]. the person who received my phone call , disconnected my call several time without giving any answer. I make 15 times call. At the 16th time of call on Land line no. [protected] person told me that he is not capable to say about my Tracking number [protected]. It was so disappointing for me . These type of employee crushing ur pominant company`s image in market. Kindly take Necessary Official Action against such employee and inform me. This time i have no idea where is my Watch and when it will be delivered to me. Actully its very Shameful. Kindly take all the necessary steps and inform me when my watch will delivered to me.

Rubi
C/O Sri D.K. Singh
House Number 5, q-block Rajeevpuram
Kanpur, pin 208019 U.P. INDIA

I order for a Belkin Swift laptop Backpack Online from Snapdeal.com and paid the full amount via net banking. Snapdeal has delivered me incorrect product (a Belkin Swift Top loader laptop bag). It has been 10 days since I raised the complaint in snapdeal (complaint number 353938) and I have not received the resolution. As per my last conversation with a representative of Snapdeal, she confirmed a hand replacement of the product over the phone to me however she send an e-mail with something we did not discuss (that I should send a courier to snapdeal of the incorrect product that they have delivered to me). I will not send any courier to them and I am looking forward to get my money back at the earliest possible.

Please take some serious action on this.

Thanks and Regards
Jasmine
+91 [protected]