Snapdeal.com Complaints & Reviews

Sir,

This is to inform you that I had purchase online through Snapdeal.com on dated 14.1.2011 but purchase was not successfull and same was confirmed by snapdeal (pl see below massage from snapdeal) but Rs. 598/- debited in my credit card and with repetead reminder/mail nither refunded nor reply by snapdeal you are requested to pl look into this matar and arrange to refund at the earliest.

Screen shot of my credit card is as under


Card No. : [protected] Total Debits : 4168.00 Total Credits : 0.00

Transaction Date Description Amount Transaction Type

14/01/2012 SNAPDEAL.COM MUMBAI I 598.00 Dr



Reply by snap deal.

Hi Sanjay Mittal,
We noticed that your purchase at Snapdeal.com wasn't completed, and thought we'd check back and see if all was well. If you had any trouble buying, please click the Retry button below to try again.
Your Order ID:[protected]
Order Placed On:[protected]:16:20
Order Details:
S.no
Item Name
Quantity
Price
1
Rs. 299 for 2 movie tickets + 2 popcorns + 2 cold drinks worth Rs. 580
2
299
TOTAL: Rs. 598

Retry

Payment Details:
TOTAL AMOUNT : Rs. 598
Shipping Charges
0
PAYABLE AMOUNT : Rs. 598
In case the amount has been debited from your account, don't worry - we will refund it. If you have any queries or suggestions, please email us at [protected]@snapdeal.com, or call us at[protected]. We look forward to hearing from you!


Warm Regards
Snapdeal Team

I purchased four vouchers for hushbabies.

I tried to use the four for myself so Hushbabies declined 3 and accepted only 1.

That is fair enough... but now when I have gifted the voucher to someone else all the 3 have been locked by hushbabies and cannot be redeemed.

Is this logical? If a shop does not accept voucher they will just return them to the customer , have you heard of them taking the vouchers from you so that no one can use them again?

Hushbabies and Snapdeal are scamming customers together in this.

Hi
I had ordered two products from snapdeal.com on 14 jan2012.one was an earring and the other one was
a clutch bag. I got the delivery of the earring which was a defective piece.It had holes in the metal on one of the earring.I wrote a complaint to the concerned department and they got back saying since they didn't have return
courier service in that place i would have to courier it back and they would exchange the product.I agreed to it
since human error's do happen.The very next day i got the delivery of my second product which clearly says grey
shimmery clutch.Well it was a brown colored clutch which i never ordered.I again spoke to the concerned people.
Now again they want me to courier the clutch back.I refuse to do this.Two reasons for the same.First what guarantee is there that they will send the product i want and secondly i don't trust them now.
Mistake can happen once but with both the things i ordered it looks like snapdeal is a fraud company.Its highly irresponsible on part of the company to not even get back and rectify their mistake.
I am attaching the pictures of both the products ordered by me.

I BOUGHT A SAMSUNG GALAXY FIT S5670 FROM SNAP DEAL ON 17TH JAN 2012, THE WEBSITE ASSURES A DELIVERY WITHING 7-10 WORKING DAY'S BUT ITS MORE THAN 12 WORKING DAYS AS ON NOW BUT THE PRODUCT HAS NOT BEEN DISPATCHED FROM SNAPDEAL.COM. WHEN I CALLED THE CUSTOMER CARE A COMPLAINT WAS LODGED ON 27TH JAN 2012 ON TO WHICH I WAS TOLD THAT MY COMPLAINT WOULD BE ATTENTED IN 24-48HOUR'S.. BUT THE COMPLAINT WAS NOT ASSURED IN THE GIVEN TIME FRAME NOR I WAS PROVIDED WITH A FEEDBACK FOR THE SAME. FINALLY AGAIN I HAD TO CALL THE CUSTOMER CARE AND TELL THEM ABOUT MY ISSUE AND ASKING FOR STATUS I WAS ASSURED THAT IT WOULD BE DONE AND THE PRODUCT SHALL REACH TO ME IN 3-4 MORE DAYS.. BUT I FEEL AS ON DATE NO DISPATCH DETAILS HAS BEEN PROVIDED YET SO HOW CAN EXPECT FROM THE WEBSITE TO DELIVER THE PRODUCT ON TIME..?? PLEASE LOOK INTO THE MATTER AND HELP ME WITH THE SAME..

REGARDS

ANKUR SHARMA
[protected]
ankur.[protected]@gmail.com

This is my 1st snapdeal order and very dissapointing, on 10th jan 2012 i ordered a perfume for women d&g 6 l'amoureux worth Rs.2249 paid cash on delivery and while opening shockingly found a men's perfume 'One by Calvin Klein' i immediately called customercare and they said for reverse pickup n gave me one address, so i sent it back to them, and now they hav recieved back the product, and i'm telling them to send me the right product, they are not sending i m just waiting getting really angry why they need so much time to send me the right product? If they won't send then i wil be forced to take action

My main point here is why do snapdeal ppl keep such people who don't know to pack the right order??? r they illiterate or they hav the hobby to trouble customers? this case is not 1st i m reading other customer compaints also.

My order number is[protected] and complain no 138137

This is regarding non reciept of ordered items. I oredered a Ashmita Black Long Kurta[protected]A Size: M through snapdeal on Janury 11th 2012.
The order no. was[protected]
Cost : Rs 629
I was promised a delivery within a week. But I didn't recieve delivery. I called the customer care and I was told that the ordered item was out of stock and I would recieve a refund. But now the numbers offered for customer care didnt respond to my calls anymore. Whenever I try to call at these numbers from my registered phone my call gets diverted to an announcement.

Its been 20 days and there has been no delivery, no refund and no response from their side .

Mousumi Das
[protected]

I want to stop getting sms and mail from snapdeal. Please unsubscribe me. My mobile no. is [protected] and email id is [protected]@gmail.com

I online purchsed maxima watch (699/-) from snapdeal.com on 13-jan-2012.
My order/payment was confirmed.
I received e-mail from snapdeal.com, stating that my order is shipped and will be delivered by 20-jan-2012.
They have given AWB number for courier. But that number is bogus number as I tried to track my shipment using online track facility (bluedart courier).
I emailed them 3-4 times but I got replied just once for my first mail. They told me to wait for 24-48 hrs.
Now as 10 days gone I called to their so called 24 hrs helpline number, but their representative told me that as server is down he can not tell anything about my order and he refuses to register my complaint also.

Now I emailed them once again.
I am raising this issue here in consumercomplaint site so that all people should know about this fraud website snapdeal.com.

Please don't buy anything from snapdeal.com.
They are looters..... They don't listen to you as they are dumb.

Thanks and be safe from snapdeal.com.

Adil Quraishi

Sir

i recently ordered a FASTRACK watch on SNAPDEAL.COM, on[protected] and made the payment online.
the product page says that the delivery is made within 7-10 days of payment but ten days have passed and my product hasnt even been shipped yet!

even the customer care department of the said service/product provider(www.SNAPDEAL.com) did not take any proper action action regarding the shipping of the item despite being asked 3-4 times.

the details of the product and my order are:

Order ID:[protected]
Order Placed On:[protected]:46:34

Customer Information:
ATUL KUMAR GUPTA
Email: [protected]@gmail.com
Mobile: [protected]

Shipping Address:
ATUL KUMAR GUPTA
mb-68, atul sadan aberdeen bazar ,
near clock tower
port blair - 744101
Andaman and Nicobar Islands

item:
Fastrack Dual Tone Dial Men Watch

price/paid amount: rs. 1099

i request you to kindly see into the matter and take some proper action at the earliest.

Thanking you
Atul Kumar Gupta

snapdeal is 100% fraud don,t purchase any Item, because they sell only defect Item moreover not replace even its guarantee period.

Sanpdeal unethically misused consumer money for almost a month, following are sequence of events:

1. January 1, 2012 - I booked online order[protected] a perfume worth Rs. 2395/=
2. January 3, 2012 - Snapdeal website do not have online order status enquiry facility (link of order status does not work) nor provided any toll free number for customer service, hence customers are forced spend money over STD calls to Delhi number multiple times to get the order status.
3. January 7, 2012 - logged complained with Snapdeal.
4. January 10, 2012 - contacted call-center for status of order.
5. January 17, 2012 - Snapdeal informed order is cancelled and money will be refunded in next 1-3 weeks for bank to process the refund.

Conclusion Snapdeal have been unethically misusing consumer money in the name of online deals/shopping/Bank process for almost a month. Multiple consumers have similar complaints about Snapdeal at http://www.mouthshut.com/product-reviews/Snapdeal-com-reviews[protected].

Indian Cybercrime/Government agencies should investigate unethical business practices of Sanpdeal.com as well disrespectful consumer practices in the name of online deals/shopping.

I bought and gifted one ornament to my friend through snapdeal.com. Order No :[protected] worth around Rs.1050.

One of my friends said that he encountered the issue with snapdeal that, if the billing address and delivery address are not same, they used to send some junk product instead of original one.

So, I contacted the person who received the gift and found that it was not the one which I ordered. That was a birthday gift and for a curtsy she did not show her displeasure about that junk product.

Finally, I contacted the snapdeal CS with this issue and got most irresponsible answer(which wasn’t their T&C) “If in case you have receive a different product then you should have reported the issue within 24 hours. Now it would not be possible for us to force the vendor for replacement or refund. “

Mean that they do all frauds and you have only 24 hours to react. There must a great deal between snapdeal and their vendors.


So folks: BEWARE of snapdeal. Stay away from them. Search some other sites who provide customer protection like eBay.

Snapdeal: you should not sell the products where you have no control on vendors. Its looks like “impotent marrying a Miss World.”. so better to change your name snapdeal to SCAM DEAL.

Dear All,


I issued a online booking with snap deal.com for three ticket 31night2011 eve but unfortunately my cousin brother die in Abu Dubai so iam leaving mumbai on 27/12/2011 before leaving i already spoke to snap deal person to the same that iam unable to go Essel World & Water Kingdom with my friends.

All three ticket issued in my name i spoke same that if my friends go to the Essel World & Water Kingdom any problem come to there
snap deal person told no problem comes let them go but on 31night2011 Essel World manager not given admission to friend on same issued ticket
my friend call on same time to the snap deal that Essel World manager not allowing essel world manager not response to snap deal person and manager told us that don't worry you get full refund ask to snap deal after one hour no response my friend buy new ticket and enter.

Now i spoke to the snapdeal and make one complaint my complaint no is (94065). i need my full refund 10 days past.

First Order ID:[protected]. issued on 19/12/2011
Second Order ID:[protected]. issued on 20/12/2011


Regards,
Santosh Shetty
91 [protected]
[protected]@gmail.com

I ordered a watch from snapdeal and they delivered me a wrong watch. whenever i called up to follow my order status they said different different things.

Today again when i called them they said that the watch is out of stock so they have initiated refuns procedure and this will take another 10 days to process.

But the product is still showing in their website and it is available also.

http://www.snapdeal.com/product/lifestyle-watches/bhpc-9-3-square-watch-12274

Giving below my order details:

Orderid :[protected]
awb no : [protected]
complaint no 112617


Kindly help me to receieve my watch.

My email id is sushmita.[protected]@gmail.com

Regards
Sushmita Dutta
[protected]

I alredy sent 3( three) messages to 1909 to register my mobile No. [protected] and [protected] so that un-necessary sms messages by any are not sent. Despite sending repeated requests to the complaint register system of TRAI, it is found that, the above noted company "Snapdeal" are very regularly sending sms messges and thus disturbing me.
with this complaint, I like to first register my complaint against TRAI as to why the TRAI authorities have failed to register my numbers for not to disturb me and also why my telephone numbers has been supplied to that company leaving a customer to be disturbed by other . I also like to register my complaint against that disturbing snapdeal.com company and ask the TRAI authorities to take appropriate actions against those .

sanjoy sinha roy

This is regarding the boots cotton buds I ordered through snapdeal. Order ID[protected]. I did not receive the product and I did not get any status update on that for almost 20 days. I called up customer care twice just to hear their usual 'we will get back in 24 hours', but they never replied nor called. I called up again & asked to cancel the order, they said it will be cancelled and the refund will be processed in 7 days, but that too did not occur. Now, whenever I call the customer care, I am getting the usual response 'we will get back in 24 hours'. Moreover, the guys at customer care says that I do not understand what he says. This is the kind of attitude they show towards the customers once we pay the money.

I bought two deal from snapdeal.com promising 5 vouchers of 20% each from their partner/self site shipmycart.com.
Offer Details
5 Promo codes will be provided on purchase of the voucher. Each promo code entitles a discount of Rs. 100 on a minimum purchase of Rs. 500. On successive purchase of Rs 500, multiple promo codes can be used per bill. ( Example 2 promo codes can be used on purchase of Rs 1000 and so on)
Reasons to buy
Online departmental store - Save yourself from hassle of traffic, parking and billing queues
Free Home Delivery across Delhi-NCR. promised next day delivery
All branded products - More than 4000 items
Lowest Price Guaranteed
Order status tracking through phone and live chat
Shop online at http://www.shipmycart.com

Complaint/Fraud
All the prices of products were displayed at atleast 30-40% below MRP while the mailers were sent to all customers. But right after the coupons were sold the site shipmycart.com increased the prices to MRP for all the items. I understand minor changes but this was done intentionally just to cheat the customer. Snapdeal is going down to the standards below expectation.

Now snapdeal agrees to refund but it is an eyeopener for these fraudulent deal site.
http://www.snapdeal.com/deal-delhi_central_east-shipmycart-online-grocery1?utm_s...⇄

i have receive too much sms from snapdeal. Please unsubscribe sms from my no:[protected] from snapdeal

My Freind Shagufa had ordered a watch from Snap Deals. the order was placed on 16 december 2011 but till today its not yet delivered. She had tried calling customer care for help but no positive assistance from customer care.
This really unacceptable services are been offered to customer. The vendor even has not shown the curtsy to call customer and update about the status.

Snapdeal is the most laid-back in terms of customer service., They promise that they would give a special discount coupon on first purchase. Not only did they give an invalid coupon code, after I made the purchase of a Blackberry on Snapdeal, their customer care executives do not even have order status for 6 days post placing the order. All they have to say is that it will take 10 working days. A request to expedite the order is out of question. They are just clueless. Pathetic customer service!!!!!! I just read about the watch example above . I am also quite sure, they would let me know on 11th working day that the product is not available. They are hiring from top Indian B schools. I wonder, how they can afford to be so lax in customer service. If I do not get a quality product within stipulated time, I will go to consumer court.
- Shyam
[protected]