Sanpdeal unethically misused consumer money for almost a month, following are sequence of events:
1. January 1, 2012 - I booked online order[protected] a perfume worth Rs. 2395/=
2. January 3, 2012 - Snapdeal website do not have online order status enquiry facility (link of order status does not work) nor provided any toll free number for customer service, hence customers are forced spend money over STD calls to Delhi number multiple times to get the order status.
3. January 7, 2012 - logged complained with Snapdeal.
4. January 10, 2012 - contacted call-center for status of order.
5. January 17, 2012 - Snapdeal informed order is cancelled and money will be refunded in next 1-3 weeks for bank to process the refund.
Conclusion Snapdeal have been unethically misusing consumer money in the name of online deals/shopping/Bank process for almost a month. Multiple consumers have similar complaints about Snapdeal at http://www.mouthshut.com/product-reviews/Snapdeal-com-reviews[protected].
Indian Cybercrime/Government agencies should investigate unethical business practices of Sanpdeal.com as well disrespectful consumer practices in the name of online deals/shopping.
Aug 13, 2020
Complaint marked as Resolved
SnapDeal — wrong product delivery
I had Ordered for the Mitashi DVD Player Model No: Mi2211 worth Rs 1999 at 4-jun-2011 from snapdeal.The product is delivered of worth Rs 1599 (Model Strom), a defective piece with broken remote. My Order ID is:[protected] .I also get the Invoice of 1599.
I have sent them a mail reg. same at 12-jun-2011.
I have called then 8 to 10 times.But same excuses that your product will be replaced within 7 to 10 days. But no resolution yet.