Snapdeal.com Complaints & Reviews

PATHETIC customer service

Till now recommended for nearly 15 people and i feel shame for referring SNAPDEAL to MY FRIENDS.

Recently i purchased one Pen-drive for my friend.I suggested him to purchase from online rather going to shop, but he is not interested and convinced him to go for COD, he agreed, I purchased the product using the 100 coupon.

Details: Your Order ID:[protected]
Order Placed On:[protected]:59:26

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Snap deal reply to me
Pallavi Garg, Apr 06 05:28 pm (IST):

Dear SatyaNarayana,

This is in regards to your complaint against the product bought on Snapdeal. Please be informed that in order to arrange the reverse pick up, you can follow the below mention procedure:

 Please get the product packed and have the below mention address pasted along with your order<[protected]> & complaint number<376874>. Address:
Attn. Mr. Gaurav Sharma,
240, ground floor,
Okhla Phase III, New Delhi 110020
 Please call Blue Dart <[protected]> and provide them the centralized account number 114111
 Once your product is dispatched/picked, please share the AWB number with us on our customer care no .

Thanks & Regards ,
Snapdeal Product care


Pallavi Garg, Apr 04 03:32 pm (IST):

Dear SatyaNarayana,

This mail is in regards to your order complaint No:<376874> made against your order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of product with product name you have received in order we can get this checked from our end at the earliest.

Thanks & Regards,
SnapDeal


Shankar M, Apr 03 03:31 pm (IST):

cust order for Sandisk Cruzer Switch 16Gb Pen Drive but received 8GB , want replacement , do needful

Kapil Saini
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Pallavi Garg, Apr 04 03:32 pm (IST):

Dear SatyaNarayana,

This mail is in regards to your order complaint No:<376874> made against your order id:<[protected]>. Apologies for the inconvenience caused. We would request you to please revert us with images of product with product name you have received in order we can get this checked from our end at the earliest.

Thanks & Regards,
SnapDeal


Shankar M, Apr 03 03:31 pm (IST):

cust order for Sandisk Cruzer Switch 16Gb Pen Drive but received 8GB , want replacement , do needful

Kapil Saini
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IF THE MISTAKE IS DONE FROM YOUR END, AM I RESPONSIBLE FOR CALLING BLUEDART AND MAKING/ARRANGING REVERSE PIKCKUP ?
================================================================================...⇄
TILL NOW I CALLED TO YOUR CUSTOMER SUPPORT AND I SPENT NEARLY 25-35 RPS ON MOBILE BILL ONLY, ARE YOU GOING TO PROVIDE TO THE CUSTOMER THE CHARGES ?
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MY SINCERE REQUEST TO THE SNAPDEAL TEAM,
DO NOT REPLY TO THIS CASE WITH ROUTINE ANSWERS=== SORRY FOR INCONVINIENCE CAUSED, WILL LOOK INTO YOUR ISSUE,WILL TRY TO SOLVE,............

SOLVE MY PROBLEM AND GIVE A REPLY HERE.
DELIVER THE 16GB PENDRIVE TO THE CONSIGNEE ADDRESS AND TAKE BACK THE 8GB PENDRIVE

I am a customer since your start up .Really you make me fool in front of my friends,

Don't advertise that you have good customer support. kindly withdraw it .

I sincere request to all buyers from Snapdeal , Snapdeal is better since last startup to 2011, recently it lost his way..now i will not recommend Snapdeal , better to find another way .

My money struct with them, they simply enjoy the interest and play with the customers .

this is what snapdeal does.

Hi Team,

I have bought a necklace set from online from Snapdeal but it was a damaged product and when I called customer care they said that it would be replaced within 17 working days. But it has crossed more than 2 months and there is no replacement.

Details:

Online Shopping Site : www.snapdeal.com
Order No. [protected]
Item: Nayab Light Pink Diamond Set

Deliver Date : Feb - 03 2012

Hope you will be taking some action so that atleast in future others will not face the same problem.

Thanks,

Laxmi

Sir,
I have placed an online order of Force Elite Brown Men Watch. Sms came to my Mobile number that my will shipped by Blue Dart and expected delivery date in April 6th 2012. My Tracking number is [protected]. the Complaint arises when i didnt received my Watch at the evening of 6th April and make a call to Official Blue Dart office in Panki on Land line no. [protected]. the person who received my phone call , disconnected my call several time without giving any answer. I make 15 times call. At the 16th time of call on Land line no. [protected] person told me that he is not capable to say about my Tracking number [protected]. It was so disappointing for me . These type of employee crushing ur pominant company`s image in market. Kindly take Necessary Official Action against such employee and inform me. This time i have no idea where is my Watch and when it will be delivered to me. Actully its very Shameful. Kindly take all the necessary steps and inform me when my watch will delivered to me.

Rubi
C/O Sri D.K. Singh
House Number 5, q-block Rajeevpuram
Kanpur, pin 208019 U.P. INDIA

I order for a Belkin Swift laptop Backpack Online from Snapdeal.com and paid the full amount via net banking. Snapdeal has delivered me incorrect product (a Belkin Swift Top loader laptop bag). It has been 10 days since I raised the complaint in snapdeal (complaint number 353938) and I have not received the resolution. As per my last conversation with a representative of Snapdeal, she confirmed a hand replacement of the product over the phone to me however she send an e-mail with something we did not discuss (that I should send a courier to snapdeal of the incorrect product that they have delivered to me). I will not send any courier to them and I am looking forward to get my money back at the earliest possible.

Please take some serious action on this.

Thanks and Regards
Jasmine
+91 [protected]

I purchased an item from snapdeal.Com on January 20, 2012.

I received an email informing me about the dispatch of the product. After few days I tracked my product and found that the product has been returned back due to the house closed. More shocking was that the product was dispatched to mumbai ( maharashtra ) instead of cambay ( gujarat ) the distance between mumbai & cambay is approximate 550 kms. How is it possible that a product which has been dispatched for gujarat went to maharashtra.

Finally, I asked the company to refund my money and they assured me that they will issue me a refund immediately. But even after such a long period of time ( about 2.5 months ) I have not been able to receive the money into my bank account.

I already discussed this issue with one of the executive of the company on telephone.

He assured me to resolve the problem within next 24 hours. Every time I enquired about my refund they answered me the same.

It has been more than 2 and half months now now but I haven't received any satisfactory response from the company.


I am really very sorry that I made my purchase with such a company.

My shopping experience with snapdeal.Com is really very annoying.

I was not expecting this type of ridiculous treatment from snapdeal.Com


kindly take strict action on the company so that they practice to treat more gently, friendly and co-operative with a customer.

On March 17, 2012, I had purchased one pendrive from SNAPDEAL.COM. First time after the payment made, I received error. Instantly I had received a mail from SNAPDEAL.COM stating

'We noticed that your purchase at Snapdeal.com wasn't completed
'In case the amount has been debited from your account, don't worry - we will refund it'

Then once again I tried & this time, it was successful. I had received 1 product accordingly.

But I found 2 transactions in my bank statement. Immediately I contacted SNAPDEAL.COM. They asked me for the screenshot of bank statement. I had provided that also.

But still the money (which is charged for unsuccessful attempt) isn't refunded back.

PFA the screenshot (1>bank statement, 2> snapdeal.com unsuccessful payment mail). I have removed the card no for security issue.

My order ID is[protected]. I bought an collection of amar chitra katha books on 11th of March, today is 29th of March and still haven't received my order. Worst of all, the estimated shipping date as 24th of March. I have complained to Snapdeal several times and get the same bureaucratic answers "we don't have stock", "I've escalated this to concerned department", "we will ship it soonest". I don't want my order to be refunded and just need the item as soon as possible. Even they gave me an escalation request # 348080 few days back, but haven't heard from them yet.

Overall Very Frustrating experience !!

Anjali
order ID :[protected]

I ordered a maxima gold braclet divine watch on snap deal. They processed it in 7 working days and when i opened my parcel i got to see that i got a totally different watch. It was a leather strap watch . I called them to log a complain. they told that my complain will be processed in 24 working hour.
after 5 days i got a call from snap deal and they told me that please return back the watch and 12 days after they will get the product return, they will send me the watch i ordered.
Is this the service provided by Snap Deal.

complaint no(341049).
suborder no[protected]

order no.[protected]

regards
Priya ranjan singh
Wipro Technologies
Mob No. [protected]

I purchased a voucher on the 20/03/12 from snap deal.com for a spa called revital mantra in noida. The price list mentioned in the website made me think that the salon will be extraordinary, kerala full body massage for 1000 and facial for 1800 exotic manicure and pedicure for 600. The discount was 84 % so I thought it sounds like a good deal but before I pourchase the voucher i chekced few complaints on this website and they were all negative and had a bad opinion about snap deal and the oulets which are included are not even worthy of the price you pay after discount. I didn't care about the complaints because I wanted to try and i bought the voucher, i called the outlet and fixed an appointment. when I went there once i said I have a snapdeal voucher then the girl at the reception gave me a frown and asked me if i want to upgrade the services, she said that that's basically just for promotion, i said no i dont want to upgrade so she asked me to pay 720 before availing the services and then she asked one behen ji who doesn't look at all like a professional masseuse to me and she told her snap deal, the other woman asked me to follow her, she could barely move, the salon was aweful, the place where the massage was held was small and compleatly not calm, she brought oil in a plastic container, the oil smelled so bad and i didnt feel relaxed at all cause they were some people talking so loud and that massage had nth too do with a kerala massage, it was a basic usless massage. the pedicure was ok but nth exotic and the manicure was pathetic, the facial was a disaster and they said if i want to have the haircut which was mentionned in snapdeal offer list then i have to pay 250 or i ll get just a trimming. I advice you all to never purchase any voucher from snapdeal because basically there is no deal, the spas are cheap , smelly , the staff are unprofessional, not worthy of any single ruppe you pay. and at the outlet they make you feel very bad as if they are doing those services for free.

Dear Sir,

This is in reference to the subject order number which is[protected]

It’s a complaint on the pathetic and defficient service of your company which has no goodwill in the market. The subject deal was purchased after going through the relevant terms and conditions. The subject deal was of a restaurant in Kolkata named “The Sonnet”. When i called up today for prior appointment to book a table the concerned person in the Hotel said “Our tables are fully booked for tonight” BUT when i called from a different number and did not announce in advance of the coupon of SnapDeal they readily accepted the booking. Further after the confirmation when i said i have coupon they said you cannot use the same.

Where was it written in the deal that you cannot use the same on Saturdays and Sundays?? Is this the repute of your company??Your vendors are denying service on the use of your name??NOTHING BUT MORAL HARASSMENT AND EMBARASMENT.

Further when i called up the customer care : Miss Ahira said “ i Can’t commit to get you a table today,if you want we can get the money refunded”
This is the way your customers are being handled in such rude tones. I don’t know how you tend to keep your customers.

Hope you can improve, although i see no scope for the same.

PS : HOPE THE MONEY GETS REFUNDED IN TIME. PLEASE STOP FOOLING PEOPLE AND MENTION THE TERMS AND CONDITIONS PROPERLY. FOR EXAMPLE: IN THE INSTANT CASE IT SHOULD HAVE BEEN WRITTEN THE DEAL CANNOT BE USED ON WEEK ENDS.

I placed an order of optical frame but when I received it, it was in broken condition. Now it has no use. It is my first experience and for the next time I never use any services from this site. Get loss Snapdeal.....

This pertains to snapdeal.com Order ID:[protected] which was placed on January 31st 2012. The order was partially executed. Remaining refund has not yet been received from Snapdeal.com in-spite of numerous reporting and followups.

Whenever a call is placed to their Delhi call center, they report of a system error and are always unable to update on the status.

The website is pathetic in after sale services.

Swapnil
[protected]

This is utter nonsense. If the deal says INR 17280 for two people travelling together , why do you have to mentioned another clause stating valid only for one person.

Why cant you make it clear it would cost 32560 for two person.

I have been using snapdeal for a while now & this comes as a shock & loss of trust with hidden clauses. Playing around with english language !!


This is purely a case of fooling people. I am sure there would be thousands of people falling into this trap everyday.


==================================
Golden Goa (Fly & Stay)
Voucher is valid for 3 nights and 4 days stay
One voucher valid for one person
Offer is valid for a minimum of 2 adults travelling together
===================================

Hi..
Don't trust snapdeal. I ordered one neutregena fine fairness mask (Rs 89)using the first purchase discount of Rs 50 . My order number was[protected]. It showed I have to pay Rs 39 on COD. But when I received the package it was printed I have to pay Rs 89 with no sign of discount . Bitterly I paid the whole amount and took put the product to see if it was ok and to my disappointment I found out it was a limited offer pack with Rs 26 discount . So I paid more for the product than it's MRP. I'm not going to buy from them again. Beware of this site, overall it's a bad experience for me.. I fell for the discount and ended up paying much more for the product .

I placed and order no[protected] on 17/2/12 for full sleeve tantra tshirt code CRIKCKET-CHOCO. Right from placing order to the shipment , at every stage i had a very bad experience.Following are the issues unresolved:

1. As a first time shopper on snapdeal.com i should get promotional discount of INR 50 ,that i never got.When i checked the pathetic customer support after holding the line for 30 min , they said that they will correct the invoice amount so that i get the promotional discount . I never got it.

2. They delivered the item that was completely different from the one that i had ordered.I actually ordered full sleeved tshirt for my nephew , instead they delivered a half sleeved tshirt. The delivered product is not what i intend to gift my nephew and i felt ashamed of that.

3. Emails sent to customer support when without any heed/action.unsupportive customer support.

Guys please beware SNAPDEAL.COM is a big liar and never deliver the correct items.

Thanks
Ram Naresh
[protected]

I have ordered Dress material and Kurta from snap deal and it should have been transported to me in 10 days. but now it is 15 days and they are saying that sorry for delay in shipping your product. I want my money back , now i dnt need the products.
Call me on [protected]

Dear Sir/Madam,

On 4th feb 2012 I ordered product to snap deal i.e Fusion Jewellery against item code no. 996794 (Fusion white pearl beads set with Mahroon strings), My snap deal reference no. was #p[protected] (against AWB no. [protected]) as per delivery note. For the same I paid RS. 1299 as a value chargers, product was delivered to me on 7th feb against my order requst made on 4th feb. The sealed box was delivered to me with a written description on the box as I placed the order. After reading the material on the box I paid the amount to the delivery boy and accepted the delivery, when I opened the sealed box I found a different product inside the box (???) immediately I lodged a complaint to the customer care of snap deal regarding wrong delivery against my order, the reference no. which was given to me was 20991 by concern call attended person, and he assured me within 24hrs. the product will be replaced. For your kind information sice 7th feb 2012 till writting a complaint for your kind reference no one from snap deal came to exchange the product as ordered and wrongly delivered neither communicated to us by a phone call or email, when I called up to the customer care of snap deal on 12 feb then customer care representative (Mr. Rajiv) and supervisor (Ms. Shruti) refused to change the product and straightly said come and change product by your own and we have delivered whatever had been ordered to us, such kind of calls are not been entertained by snapdeal customer service, when I told them to change my product otherwise I complain to consumer forum they said you are free to make an complaint but we cannot change our S.O.P

I will request you to take up this matter with snap deal and help me to replace my correct order against the wrong delivery which is blender made by snap deal.

Thanking You And waiting for the justice, my details are as follows :-

Name : Sarika
Address : 895 A/8 Main Bazaar Mehrauli near SBI Bank. New Delhi, 110030
Phone :[protected]

order no[protected]
this is d order i placed for a Beverly Hills Polo Club Watch of rs 3150 @only rs 500/-
now d watch i received was even poorer in quality than d cheap imitation sold out at rs 100 by any roadside vendor

so i reported it
complaint no 188419
and they promisd to replace it after examining it.

so i returned it
sub order no[protected]

i shared d awb no [protected] by email and also ovr d phone to CSE. I was told dat i will get a call from their products team and d watch will be replaced within a week.

after 1 week when i didnt recieve any notification by any means i called them and i was told dat d product is out of stock and i will my money back by cheque after 21 business days i.e., 1 MONTH....

this is PATHETIC......

I want a person of authority to contact me directly and give me my money immediately with an apology note.

Hi,

I had placed purchased the Sunglasses and had placed the order
Your Order ID:[protected]
Order Placed On:[protected]:59:43

Till date I have not received the product in hand, whenever I call the customer care they are saying that product is out of stock and in 2 or 3 days i would be receiving the product, today when i called asking for the update they are comming back to me saying the to do the shipment of the product will happen only next week. Now i am not sure if ever i will get the product so I have cancelled the deal and asked them to reimburse the money back to me.

The most funny part is the customer care executives, neither they have any idea to respond nor they have any knowledge...I felt as if I was talking to automated machines...they keep repeating the same answer...

Actually my friend had recommended not to do any purchase on SNAP DEAL as they are absoulte fakes...but like a stupid i went ahead and placed an order..today I regret my decision...

Suggest you guys to watch out when you place an order in SNAPDEAL, they actually SNAP the DEALS after placing an order...they live upto their name..

Your's
Vijay

I have registered a complaint no.6539 before 2 months. I purchased a set of pearl studs and chain.But the studs is seen different.One have 2 petals and the other have 3.I contacted over phone to their office and as per their direction I returned it through blue dart courier.They denied the parcel and send it back when i contacted them they told it has been rejected because the set was incomplete.After talking with them over phone they accepted to take the article back and to refund the money.They communicated through mail and agreed to give the money back.but now they are asking me to register another complaint.Please do the needful to get me justice for me.Hoping that my humble request will be fulfilled.

[protected]@yahoo.com
Thara.