[Resolved] Snapdeal.com — No sound on Mi5+ tab | |||
Within a week period of purchase of Mi book mi5 + tab, the sound has stopped all of a sudden. I ordered the same on your site Snapdeal and got the device on 26 Jun 15 (Surprisingly, I ordered Mi5, Order ID [protected] but received Mi5+ tab, however it was running good so I retained the same). On 05 Jul 15, the sound of the device has stopped suddenly. Inspite of factory reset, I could not the solve the problem of 'no sound'. Astonishingly, for your kind information, I would like to update you that I have tried a lot contacting customer service of Byond tech HQ at Pune and customer service centres at Hyderabad (as shown on website) but unable to contact even single of them and also the mail is not being delivered to them at their displayed address. Finally I came to know from sources and one of the old executive of Byond tech Co. at Hyderebad that Byond Co and its customer services are totally stopped in the past year itself. There is no such Co. existing atleast in Hyderabad. Sir, first of all I would like to tell that the device amount for which I paid is so less and it does’nt matter me but I want to know from your Snapdeal Co. authorities that how come you are selling the products whose customer services are totally stopped wherein the customers after buying their faulty devices get suffered. Plz suggest or take my device back. Thankx with an anticipation towards your reply. Was this information helpful? | |||
Jan 8, 2016 Complaint marked as Resolved Very special thanks to Consumer Complaint forum and also thankful to Snapdeal for reconciling my problem.
As and when I lodged a complaint, the authorities of this forum have reacted fast and immediately informed Snapdeal Customer Support Service in connection with my problem.
Snapdeal Support Staff called me in reply within 2 days and resolved my problem. An email was also sent to me by snapdeal Co. Unfortunately, I regret to say that I have nothing neither an email-id nor phone number sent/called-on by Snapdeal. I deleted both, so I could not mention here.
Lastly, I would like to mention here that I am thankful to both of them and especially this forum from which you can blindly anticipate a solution. Snapdeal.com customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
how come Snapdeal.com is selling the products whose customer services are totally stopped wherein the customers after buying their faulty devices get suffered.
Dear Irfan_299,
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team
Sir I got one reply with regards to above case from Byond staff that
"BYOND games use the FMod library for sound, and that should only rely on your system's internal sound support. Whatever is going wrong, it couldn't possibly be at our end".
Sir what a joke and whats going on. I am talking about customer support service and they are telling that our Co. is not responsible if anything in device goes wrong.
"BYOND games use the FMod library for sound, and that should only rely on your system's internal sound support. Whatever is going wrong, it couldn't possibly be at our end".
Sir what a joke and whats going on. I am talking about customer support service and they are telling that our Co. is not responsible if anything in device goes wrong.
Hi Irfan_299,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Astonishingly, for your kind information, I would like to update you that I have tried a lot contacting customer service of Byond tech HQ at Pune and customer service centres at Hyderabad (as shown on website) but unable to contact even single of them and also the mail is not being delivered to them at their displayed address. Finally I came to know from sources and one of the old executive of Byond tech Co. at Hyderebad that Byond Co and its customer services are totally stopped in the past year itself. There is no such Co. existing atleast in Hyderabad.
Sir, first of all I would like to tell that the device amount for which I paid is so less and it does’nt matter me but I want to know from your Snapdeal Co. authorities that how come you are selling the products whose customer services are totally stopped wherein the customers after buying their faulty devices get suffered.
Plz suggest or take my device back.
Thankx with an anticipation towards your reply.