Snapmint — snapmint cheated

Address:	Mumbai City, Maharashtra, 560100
Website:	snapmint.com

I have paid down payment of 8850/- and tried to call the snapmint customer care within the timing hours and now even i have submitted all my documents it shows the order is not completed and i am really worried about my credit rating and the money, there is no way of cancelling the order also. Please help me, the order details are:

Order no: affi_29499 / amazon
Product value: 29499.0
Order created at: 26/05/2018
Emi - 3645 x 6 months (Incl interest): +21, 870.0
Downpayment: +8, 850
Processing fee & charges: +0.0
Avg. Interest/month:
Rs.203

Please help me!!!