[Resolved]  Sony India — Faulty SONY Bravia

Address: Mumbai City, Maharashtra

From: [protected]@hotmail.com To: kenichiro.[protected]@ap.sony.com; kazuo.[protected]@jp.sony.com CC: sunil.[protected]@ap.sony.com; allwyn.[protected]@ap.sony.com; swati.[protected]@timesgroup.com; hemant.[protected]@ap.sony.com Subject: RE: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Fri, 19 Sep 2014 06:51:41 +0000 Dear Mr. Kazuo.Hirai : SONY HEAD JAPAN Dear Mr. Kenchiro : SONY INDIA MD Dear Mr. Sunil Nayyar : Director sales SONY INDIA Dear Mr. Hemant Batra : Country Manager SONY INDIA I am not sure this mail will solve my issue, as experienced in these last 3 years, when various parts of my Sony TV collapsed, and the customer care people successfully stonewalled all my complaints with same standard letter, irrespective of the nature of complaint. If you feel, that failure of mother board, HDMI coils, and start-up unit, and now the entire panel is all natural and common in your TV's, than I have no arguments. Below are mails sent to SONY and Vijay sales. Also attached is the correspondence with your customer care when my TV panel gave up in July 2014. RE: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. From: milind redkar ([protected]@hotmail.com) Sent: 18 September 2014 17:37PM To: VSCARE MUMBAI ([protected]@vijaysales.com); swati.[protected]@timesgroup.com (swati.[protected]@timesgroup.com) Cc: [protected]@vijaysales.com ([protected]@vijaysales.com); khushal.[protected]@vijaysales.com (khushal.[protected]@vijaysales.com); Allwyn.[protected]@ap.sony.com (allwyn.[protected]@ap.sony.com); Sony customer service (sonyindia.[protected]@ap.sony.com); Nilima.[protected]@ap.sony.com (nilima.[protected]@ap.sony.com); [protected]@ap.sony.com ([protected]@ap.sony.com) Dear Sir, As per Mr. Allwyn, a Rs 70, 000.00 TV of a reputed brand has active life of only 3 years. I would like to see his reaction, when a TV bought by him goes bad in the second year. When the mother board was changed in 2012, at an expense of Rs 10, 000.00, it was the 14th month after purchase. I had protested to the extent that I was not ready to collect the TV back from the Sony repair center. The TV has been giving problems since then. "Now" he talks of the TV being 3 years old. I have complaint letters spanning 3 years, for parts gone bad. All said, Sony has refused to provide me the manufacturing date of the subject TV. I want to explore that angle too. I am sure they are hiding it as an very old, defective TV has been sold to me. I am sure a large organisation like you, does not sell products without verifying the manufacturing date. If you dont have it, you can certainly procure it from SONY. Remember you sold this TV to me, and now you act/pretend to be helpless. I have now no choice, but to take out a "death procession" of this TV, from where I bought it, to protest and highlight the indifference shown by SONY, knowing well that un-united consumers cannot fight the might of a large organisation like SONY. I also plan to distribute pamphlets, to general public cautioning them against the high handed attitude of Sony customer service, and the tendency of their products to go bad, in the second year of purchase, leaving the customer high and dry. I am very sure that mine is not the only complaint received by Vijay Sales against SONY products. I am reaching out to the hundreds of Sony complainants on the net, with invitation to join the procession. I want to see how Sony proposes to fight Social Media. The elections in the next month, should help. I am sure, I will find some support from the Politicians too. They would of course be supporting a fight against a consumer oppression. My net loss is Rs 70, 000.00 which I have already incurred and booked. Beyond this I have everything to gain I do not want your management to blame me for any incidental, and un-avoidable bad publicity. Thanks Milind Redkar [protected] From: [protected]@vijaysales.com To: [protected]@hotmail.com Subject: FW: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Thu, 18 Sep 2014 20:34:04 +0530 Dear Sir, This is in reference to your email dated 11th Sept’14 we had forwarded your request Sony company. However your request has been denied. For reasons as mentioned in the trail mail with detail from Sony Company. This is for your information and necessary action. Warm Regards Customer care team Vijaysales From: Buthello, Allwyn [mailto:Allwyn.[protected]@ap.sony.com] Sent: Thursday, September 18, 2014 2:56 PM To: VSCARE MUMBAI; Dharve, Nilima (CH) Cc: [protected]@vijaysales.com; Singh, Raj (Mumbai - Service); khushal.[protected]@vijaysales.com Subject: RE: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Dear Sunny, This television is in the 4th year now we regret we are unable to provide free of cost services Repair estimate has been attached request to approve the same Model No: -KDL-46CX520 IN5 Serial No: -2421427 DOP :- 29/5/2011 Regards Allwyn From: milind redkar [mailto:[protected]@hotmail.com] Sent: Thursday, September 11, 2014 4:37 PM To: [protected]@vijaysales.com Subject: FW: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Mr. Sunny, Please find all the correspondence with Sony below as well as attached above. You will notice that at least 4 mails in August were copied to you on this same email id, for which I did not receive any response from you. I have also written mails after this below mail to SONY. Kindly arrange to resolve this issue. I would appreciate, if you acknowledge the receipt of this mail. I await your reply ASAP. Thanks Milind Redkar 702 Hinal Residency, Dutta Mandir Road, Dahanukarwadi, Kandivali (w) Mumbai-400067 Cell: [protected] From: [protected]@hotmail.com To: [protected]@ap.sony.com; sonyindia.[protected]@ap.sony.com CC: [protected]@vijaysales.com Subject: FW: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Thu, 14 Aug 2014 08:25:09 +0000 REMINDER From: [protected]@hotmail.com To: [protected]@ap.sony.com CC: [protected]@timesgroup.com;swati.[protected]@timesgroup.com; sonyindia.[protected]@ap.sony.com;[protected]@vijaysales.com Subject: FW: 'SonyIndia=[protected]'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Sat, 9 Aug 2014 08:57:14 +0000 Dear Sir, Attached find previous correspondence. There are mails below too. May I request you to kindly look in to this matter. My second last mail/ last mail has not been replied since last 10 days/5 days respectively. I have faced immense frustration from the time I have bought your TV. I paid Rs 70000.00 for this TV. Mind you its SONY BRAVIA, Not a chinese TV or a cheaper brand Haier, Videocon, which are available cheap, but definitely perform for at least 7/8 years without issues. Your TV gave up in 14 months. It has gone to your workshop several times for repairs, including changing of complete mother board, entire start up unit, then some coils because of which the picture was getting distorted etc, etc etc. Now I need to change the entire panel spending Rs 22, 000.00. By now I know all your engineers, as they have frequented my house for various inspections. These are classic symptoms of a defective TV being supplied to me, but you will never agree to this. Your standard letter claims the TV to be rugged, and attributes all these issues to natural failures, which can happen in the course of time. These natural failures should be an exception, but they are happening to my TV one after another, as a rule, because the TV was defective ab-initio. Also I do not understand, what else will remain in the TV to be changed, I think almost everything important will be changed after the panel gets changed. It would be interesting to know the percentage of such natural failures in your TV vis a vis other brands. Whether these natural failures have occurred in only specific TV's/ models from particular batches of a particular period, or they are all prevalent. Of course there are thousands of complaint on the internet regarding SONY panel issues. I have been corresponding with your department since a month, for a simple reply. And from last 2 years for various issues mentioned above. The only information I seek from you since a month is : Please provide me the date of manufacturing of my TV set, the batch no, under which it was produced, and the original serial no of the TV. This is a simple information which you should have at your finger tips. I am taking up this with Vijay sales Borivali too, who would naturally be correspondents in this case. They may have their own statistics of your TV's natural failures. Awaiting your immediate reply. Thanks Milind