[Resolved] Spice Mobiles — Pathetic product and after sales service

thinkpositive91

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Team,

I would like to express my dissatisfaction on the product SPICE MI 505 purchased through Home shop 18 details below.
Order number
[protected]
Monday, September 23, 2013

Reasons below,

1) I had confirmed with homeshop 18 that CDMA will work but when the product was delivered i discovered that only GSM works, so i had to change my network
2) The charger accompanied with original product was not functional.
3) when requested for service center details we were given address for Mira road where the shop does not exist.
4) when we call service center number listed either they have discontinued the service or the phones numbers are not in use /working.
RAJ MOBILE SHOPPE MUMBAI 554/232, OPP MEGHDOOTH THEATER SEC NO-2 VASHI NAVI, MUMBAI MR. RAJESH [protected]

5 Now the mobile itself has stopped charging and is not working.

While aiming to become a competition for successful brands in market the key is customer service and satisfaction which itself is missing.

I repent my decision of purchasing Spice mobile and expect quality service for the faulty adapter and not working mobile URGENTLY.

Kindly provide me with the correct contact details and escalation matrix for service related escalations for SPICE and details of the service center.

Regards
Mandar S Pandit

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Aug 14, 2020

Complaint marked as Resolved

Spice Mobiles / Spice Mobility customer support has been notified about the posted complaint.

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Comments

Singh chamkaur

from Gurgaon, Haryana

please Help Above mail!!

Spice Mobiles / Spice Mobility Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly share your contact details and IMEI number, so that we can assist you better.

Thanks and Regards,
Spice Mobile.

thinkpositive91

from Mumbai, Maharashtra

m-IMEI: [protected]
s-imei: [protected]

Regards Mandar
[protected]

Spice Mobiles / Spice Mobility Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Thank you for your sharing details, we will contact you soon and address your concern at the earliest.

Thanks and Regards,
Spice Mobile.

Spice Mobiles / Spice Mobility Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Your handset is repaired and will be delivered to the authorised service center shortly and you will receive your handset within 3-4 days.

Thanks and Regards,
Spice Mobile.

Singh chamkaur

from Gurgaon, Haryana

Sir I would like to say that the I submitted the Phone (SPICE Mi524) in 27th Nov- 2015 but My phone is not receiving yet and I called many times in the customer care but they do not give any valid response they extend the date of receiving my handset Sir I had called many times in the customer care but they said only few words the no parts is available. So I had wasted 500rs in my mobile phones for making them call but they do not take any action against them they always say that the wait some more time So sir I cannot wait till more Service Request number - IMEI No-[protected] & Complaint no. Reference number [protected]. Date of submitting hand set- 027/11/2015 Model no- Mi-524 under warranty.
Regards,
Chamkaur Singh
[protected]
[protected]@gmail.com

Ashwanikg1969

from Delhi, Delhi

Spice Mobiles — mobile set unrepaired by spice mobile form 03 feb 2015

My Mobile Set 497 submitted at service center Shakarpur Delhi on dated 03/02/2015 till date problem not resolved. this set I buy on 24 nov 2014 My mobile no [protected]

bunty69

from Mandsaur, Madhya Pradesh

spice complaint

in my spice mobile headset spice mi 350 my mobile battery and back cover is lost.for that i go to service centre of spice mobile in indore.but there is always a negative response i submitted my request there 3- 4 time they always said N/A.