Spice Mobiles / Spice Mobility Complaints & Reviews

I had purchased 6868N in Jul 2012. The handset has not passed through
any physical damage (falling, breaking, etc.). The display of the
phone started malfunctioning after 20 days. When I approached the
service center, I was told that the display of the phone has gone bad
because of physical damage. On request, the service personnel opened
the phone and could not trace any signs of physical damage, even a
single scratch was not visible. I was told to deposit Rs. 935/- for
replacement of display. I had no other option but replace the phone
display. I have taken back the old display from the service center. I
request the Spice support team to kindly consider the refund the above
amount after checking the physical condition of the display and phone.
It is very unfair on their part to charge replacement charge of any
part which was not damaged due to any fault handling from my side.


Further to my above complaint, I would like to bring to your notice
that the display has again gone bad after two days.

Regards,

--
Kamal Singh Dugar
SE (D&E-C)
Bharat Electronics Limited
Ghaziabad
U.P.

Sir/Madam,

I have purchased a spice mobile handset (MI-425) (IMEI No. 911210400445295445303) on 19.09.2012 from the Spice Hot Spot, Khanna Market, Lodhi Colony, New Delhi-110 003 vide Bill No. 13895 Book No. 164/278 but since 03.10.2012, my mobile set is dead. This is to inform you that I visited Spice Service Centre, NDSE-I, New Delhi today (05.10.2012) and after examining the handset, the fault found, was that, Charging section on the plate inside the handset was burnt and they said that it is not covered in the Warranty vide Service request No. 30100878CA0103. Then, I have approached the Customer Care of the company by e-mail on 05.10.2012 and they deputed engineer (Mr. Shailendra Kumar) has given me the reply that my mobile phone is found tempered so they are not able to assist. I am unable to understand, why the company is refusing to repair/replace the handset under warranty as the fault was not occurred due to my mishandling. It is, requested, to kindly replace the handset with the new one as the damaged handset was purchased only 15 days ago.
An early action in this regard will be highly appreciated please.

Thanking you,

Yours faithfully,

Naveen Joshi
5/614, Lodhi Colony,
New Delhi-110 003
(M) [protected]
e-mail: [protected]@yahoo.com

I have purchased mobile phone of spice flo M-6800 in month of January 4th 2012. The phone operated well for first 6 months. Then I started facing problem touchscreen problem & network problem.
I approached service center as it was under guarantee.Phone worked for an week after first repair and after that I faced the same problem again. So than my phone was sent to main service center thrice (address not disclosed by service center ). Same was sent three times but still my problem is not solved.I was handed the phone every time,but the very next day the problems starts.This was stared in month of July 12 and still I don't have my phone in my hands in working condition.
Still the mobile is in your service centre.

Request you to help me to get my phone replaced,or give me my money back.
As the warranty period will expire in next Jan 2013. The company is just dragging the time so once the phone is out of warranty, then they will raise their hands.
Details of my phone:
model: spice M-6800 flo
imei 1/ Meid 1 :[protected]
imei2/Meid 2: [protected]
purchase date: 04.01.2012.
Purchase from : saholic.Com
order no.: 39697 bill no 4181.

Given for repair: perfect communication ahmedabad. Ph.:[protected]
repair job sheets details;
first details not available, available with service center.
Second: service request no. .Available with service center.
Third : service request no. 06100151c90317 dated 25.09.2012

charging problem
I had purchased a Spice MI-280 Mobile handset in February 2012. In August I started facing problems with the battery backup. The display would show 60% and above, but the set would suddenly switch off. I took the handset to M/s Govind Techno Services, Jodhpur, the authorised service center of Spice Mobile in Jodhpur on 24 August. On 6 Sept I received a message that my set was ready. On receiving the delivery I discovered that the problem still persisted. Therefore I resubmitted the handset with the same service center who repaired the set and called me on 17 sept. I observed that the problem had not gone and therefore refused to accept delivery. I requested the service center to either repair my set properly or arrange a replacement. The person at the service center seemed to be understand my issue but appeared to be helpless. he conveyed that he cannot help me as the superiors in the company do not understand the problems/situation. Under the given circumstances I warned the service center that I may have to move the consumer court and also approach consumer forums. On this the service center took my written complaints on their service request form (SR). No action or message has been communicated to me since. What should a consumer do under such circumstances???

Meenakshi Solanki

I have purchased spice m6868 mobile on 4.8.2011. its touch pad got out of order in dec 2011 . i got recrified it from spice service centre Jalna, I spent 900 and waited 2 months for it . again in july 2012 it started trouble. i submitted it to service centre on 4.8.2012. they said my mobiles warranty was expired and its touch screen was rare to find. now i am puzzling where to get its touch pad. spice cutomer care contact no is also out of order. kindly lodge my complain and solve my problem so that my money canot be waste. my contact no - [protected] krishnakant prasad . Jalna , maharashtra. IMEI NO -[protected] , [protected]

Dear Sir,

I have purchase mobile set from the mobile store limited, shop no. 224,shoprix mall, sec 81, noida, invoice no. 11171/5465452, Dt.[protected],Model No. Spice MI280, IMEI No. [protected].My set is create problem last Five To six Month.shopkeeper says you go to Service center But service center is harras long to long time.He always say pls come after two days then he go to service center then he says come after seven days.This silsila is continue in last four months.Current Service center request no is. 30101236c90121. I request you to pls resolved my problem.

Thanking You,

Rakesh Kumar
[protected]

I had been to a service center called Kaiser mobile services, an authorised service center for Spice mobiles and there was one Mr. Salim there who look after all the problems in Spice Handsets. I had reached there at 6.45p.m. on 25.08.12 and he refused to accept my phone and said that the service timings are over. I said it is written that the service timings are till 7.00p.m. But he was adamant and told that he will not accept my handset and started abusing me that you all don't have any manners or time discipline. I told him that I am still 15minutes early and that he should not abuse me. He than started telling me 'you can do whatever you can do' and that 'Why am I using Spice Phone' and that I should not use Spice handsets if I face problems. I said its my choice but after such an experience I will always avoid using Spice handsets. Then he started using bad words and shouting on me as if he is my boss and asked me to leave after insulting me. I am covered under warranty period and my warranty is expiring on 30.11.2012.

Dear Sir,

i was deposited my Spice Mobile Model No. QT 45 due to hanging problem in your authorised Service Center, Latur Dt. 09/08/2012 Service Job Sheet No. 10847, Spice Service Centre Name :- KTRISHNA COMPUTERS & MOBILES, Latur 413512 PH[protected].

He was give the promise rectify all the defects within 1 week but he is not give the reply till date. so immediately action please.


Thanking You,

Somnath Gaikwad
Latur (Maharashtra)
My Mob. No.[protected].
Office No.[protected].

Myself Alam irfan resident of Hubli Cell no [protected]. i had purchased three SPICE model no QT 60 on 27/03/2012 paying Rs 1999/- each
.From HOMESHOP18
Out of which two cell phone is defective.
1. charge connect pin of the mobile has been repired two times paying Rs 150 every time in service centre PROTON Communication HUBLI

2.Another cell there was problem with the keypad. it was given to the PROTON Communication HUBLI service centre on 25/07/2012 service no 10100162C70300.. now in the service centre people say it has been sent to company for repair..

SIR
Company claim for one year warrenty but in the service centre we have to service, paying the service charge.The cell phone set given for servicing on 25/07/2012 is not been received yet. from service centre they say " sent to company for repair" and every next day we are contacting the centre. it is one month over but there is response neither from the homeshop customer care nor from the spice mobile company.
The products advertised by the HOMESHOP 18 channel is not genuine products
kindly look in to this matter

Dear Sir
I HAVE PURCHASED SPICE M-6868N MOBILE ON[protected] AND 15 MONTHS WARRENTY PERIOD.MY MOBILE SECOND DAY'S CREAT A TOUCH PROBLEMS IS UNDER REAIR IN SPICE CARE CENTRE AROUND 1 MONTHS DUE TO SAME REPEATED PROBLEMS. LAST I HAVE SENT MY MOBILE ON 31/7/12 & TILL NOW IT IS NOT REAPIRED. PLEASE REPLACE MY MOBILE BECAUSE I AM FRUSTRATED BY POOR SERVICE OF SPICE CARE.

I HAVE SENT MY MOBILE IN SPICE CARE DIGI TECH,SECTOR-7 DELHI-110085, MODEL NO– SPICE M-6868N, REQUEST NO.– 30101154C80277,IMEI [protected],IMEI2 [protected],MOBILE NO:- [protected]
REGUARDING:HEMANT KUMAR

Dear Sir,

I am your existing customer since two years, but my experience with new handset spice blueberry is unsatisfiable.
The story goes like this...
I purchased blueberry (imei no- [protected],[protected]) on date 16/05/2012 online from saholic.com which is a spice subsidiary.
when i received the handset it was not in working conditinon. I was able to make calls and receive messages but
the internet and pushmail and smessenger were not working. when i contacted with the callcenter they provided me
address of spice authorised service centre "K-75,kalka ji, New delhi". I visited this service centre on 20th may 2012,they
were not able to correct the above mentioned defects. They provided reference of another service center.

I redialed the customer care and asked the address of another service center as a result i got address of Aim Telecom srvices located at office n0-2
First floor south ex New delhi.
When i visited Aim telecom, and discussed about the handset problem,they submited my handset for around 12 days.After 12 days i received handset from
service centre.But unfortunately after using for 2 days a new problem started . the handset's keypad was not working as like it got hanged. Again i
ran to AIM telecom. Somehow they managed to get it working and returned the phone.

but the problem was not solved at all. It used to hang for one or two day. Due to my busy schedule i was not able to visit service center.
But the water ran over head last week, phone was dead for almost one week. Then i again visited Aim telecom they said me that it needs to be submitted
again for 21 days. when i asked why the time is so long then they said its not our time its spice who take such time. I submited handset with reciept no-
30100878c70498 dated 17 july 2012

If such is case with a handset how can a user be satisfied ???
If he has to to and fro for his handset to get working, how a AAM ADMI will use spice handset??
As a customer i am totaly unsatisfied ...instead o[censored]sing handset it is deposited to service center.


I hope this issue will be taken urgently by the authority.

yours unstisfied customer

Prasant

Eight months back, I brought one Spice Mi-270 from a authorized distributor. But my handset had always gave me trouble, due to its faulty touch screen. Last month, this touch screen stopped working. Therefore, I had to visit Spice mobile service center at South-Ex, New Delhi. Service center took my mobile for repairing (my hand set serial no. 30100878C50306). After around 15 days, I got a SMS from service center to collect my hand set, as it had been repaired. When I went to collect my set, to my surprise, I got another set of same model, as I was told that my original set could not been repaired. After coming back home, when I inserted the charger in the new mobile, I found that it was not charging at all!! But, due to shortage of time (and also due to the location of their service center at very inconvenient locations), I could not go service center again for long time (around 1 month). Recently, when I went there in the center to get it repaired again, I was just shocked as the service engineer refused to accept my handset as according to their version the set was tempered (repaired from outside), when the actual fact is that the mobile is laying idle since I collected from the service center, due to its charging problem. Therefore, it seems that, during previous delivery, I got an already faulty & tempered mobile from the center!!
Now, I tried to contact the customer care several times, but all those numbers I got from Spice mobile site seems to be non-functional or wrong. So, my hope to get a justice seems to be very sleek.

I PURCHASED WITH A PROUD TO BUY AN INDIAN MAKE OF MOBILE (SPICE QT-68) ON 13.01.2012. BUT AFTER 4 MONTHS I FELT FIRST TIME WHY I PUCHASED IT. AFTER GIVING IT AT THE SERVICE CENTRE AT VELLORE ON 23RD MAY 2012, IT WAS RETURNED TO ME GET SERVICED ON 2ND WEEK OF JUNE 2012. BUT ONCE AGAIN DURING JUNE I SUFFERED VERYMUCH FOR THE AUTO SWITCH OFF OF THE MOBILE. THIS TIME I WAS HIGHLY DISAPPOINTED AND AGAIN WENT TO THE SERVICE CENTRE AND GAVE FOR SERVICE ON 30.06.2012 BUT TILL DATE I DOES NOT RECEIVED THE MOBILE.
NOW TELL ME WHAT I HAVE TO DO?
SHALL I GO TO THE CONSUMER COURT OR WAIT FOR ANOTHER PERIOD OF TIME TO GET SERVICED.
DURING THIS ONE YEAR WARRANTY THE MOBILE IS AT SERVICE FOR MORE THAN 50 DAYS. SHALL MY MOBILE WARRANTY MAY BE EXTED FOR ANOTHER 2 MONTHS FOR THE REASON THAT I DOES NOT HANDLED IT FOR 2 MONTHS OF SERVICE PERIOD.
WHAT IS THE PROCEEDURE TO GET AN REPLACEMENT WARRANTY?
WHAT IS THE RATE OF MY MENTAL TORTURE?
BE INDIAN BUY INDIAN IS AN OFFENCE TO ME? PLEASE CLARIFY. SEND REPLEY TO "[protected]@yahoo.com"

Dear Sir,

I am staying at Kamothe, Navi Mumbai, Maharashtra & I have purchased Dual SIM, Spice Mobile model no.M5500, having feature to remove keypad & put touch pad in March 2012. I have purchased this Mobile from 'G; mobile store, kamothe, Navi Mumbai, (Mob No:[protected]. But in month of June, I found that this mobile was getting switched off automatically. Since it was in warranty period, I went to the 'G' mobile store & explained him the problem. He said that he will send this mobile to Spice service center, Vashi; Raj Mobile services, Near Abbott Hotel ( Contact No :[protected] for checking but it will take 4 to 5 days & suggested me to go to the service center & check personally so that i will get mobile repaired & delivered on the same day.

I went to Vashi 'Raj Mobile: Spice Mobile service center & meet to their service attendant (Contact No.[protected]. He opened / dismantled the mobile completely & said that there is liquid damage to this mobile. I explained him that this mobile has not come in contact with water any way then how can be it liquid damaged? On what basis r u saying? Then he showed me one small pink spot & claimed that this is due to water which I could not understood. I said OK, let it be. Pl check & repair. Then he told me that though this mobile is in warranty period, I have to pay for that Rs. 450 as it is liquid damage. After one Hr. he handed over me the mobile saying it is OK. I paid him Rs. 450 & asked for receipt where he has put a comment that, liquid damage, scratches observed on mobile etc.

After two days again, I faced the same problem that mobile was getting auto switch Off. Again I went to 'G' Mobile store & he suggested to go to Vashi & collect computerised receipt so that he will take action. Secondly he provided me another contact no of Mr. Vikas - Officer Spice Mobile ( Mobile no :[protected]. I asked him for temporary mobile but he said he doesn’t have it & service center will give me temp mobile. I went to Vashi service center & submitted the piece. The attendent said that he has to send this mobile to spice company & it will take 8 to 10 days to get back the piece. So I asked Spice Service Center to give me the temporary piece which he refused initially. Then I called to Mr. Vikas & requested him to ask M/s Raj service person to give me temp phone. This time 'Spice service center person has given me manually receipt saying that mobile is received for repairing.

I have submitted copy of this receipt to M/s 'G' mobile also. After approx. 10 days i called service center to check the status & I come to know that mobile is received at service center & he asked me to collect the same. On last Saturday, 14 July I went to Vashi office to collect the mobile & ask that attendant to check mobile before handing it to me. During verification it was found that phone was not working. He said, he has to check why it is not working? I got angry & said that, this mobile was sent to spice company for repairing by you. Now you are saying that, it is not working? What the hell you peoples are doing? I am suffering since last one month & you are taking very lightly, is there any sense? Then I tried to call ‘G’ mobile person but his mobile was switched off & could not reach him. Then I called to Mr. Vikas - Spice Mobile Officer on above mentioned no. & fired him. I could not believe that after repairing spice company has not checked that whether the fault is attended or till it is there. How can they send the mobile back without checking & confirming? I was very angry & I handover the standby mobile which was received from service centre ( as well as battery of mobile for which raj service center is not agreeing now ) , I told them I dont want mobile from you, I am going to complaint in consumer court.

I told M/s 'G' person about the matter happened at service Center & I have said to service person that I am making complaint to consumer court. 'G' mobile person said that he has no problem if I make a complaint as he has mentioned one statement on the bill mentioning like ' In case of any issue / complaint, customer has to approach to service centre' ( something like that ). I was surprised to hear his statement. Is it so easy? If he is selling spice product then he should be responsible for at least till warranty period.
Latest update is that, yesterday I have collected this mobile from 'G' Mobile service through my wife but since there was no battery she could not check. I am on business tour from last Tuesday, 17 July. Today, I have received call from my wife saying that she has checked mobile & voice is not coming from the mobile. I have asked my wife to approach 'G' mobile store & take his feedback.

I know, I have written a big history but this is all happened with me & I need your support to either rectify this problem or get replacement of mobile from either "G' mobile center or Spice Mobile !

Dashrath Patil
Mob :[protected]

Dear Sir,
I have purchased spice m 5600 model on 27/5/12 from your spice retail ltd.harni road -sangam chowk, vadodara. WIDE INVOICE NO.2042 after week face problem of display. i have contact to your retail shop representative mr.sikander, he has given good response and forward to your authorised service centre , mobile clinic,located at g/1, chitrax complex,punit nagar, vadodara on 22/6/12. they have return to me after 10 days with changes the display.but face problem of push button. next day i went to service centre, they clear the problem. now to day face the same problem of display. display not working properly from start to till to day. within 2 months of purchase i could not use it properly & satisfactory. said mobile from starting to till to day problematic operative system.generaly any product comes to market after testing by techanical staff & marked tested ok.so why we face problem begining to start. so i request you to replace new fresh mobile.and i show at your service centre that spice mobile defect problems complaning.


I hope that you will look into the matter seriously & oblige me.
your customer,

I have bought a Spice QT 58 model mobile on Jan 2012. Recently I lost the head phone and I went to spice dealer in Kochi for a new head set. As per their advice I I paid an advance of 100 Rs for the item and they promised the item will be deliverd in 2 weeks. But it has been more than one month and I didnt get the item , when I contacted the service center they the company is not sending them spares so it is unavailable.
So what are we customers supposed to do, it is quite difficult for me to use the mobile without head phone and we are not getting a positive response from service centres also.

i have bought a spice mobile popkorn M-9000 in march but after two months the handset got a lots of problem. I give the handset to the service center for repair but when the set comes after repair it still has those problema and when a told them for the replacement they are not giving me the replacement and the company service area manager not talking with me and the company national customer care is not giving the respond of my complaint.. Please help me. What should i do?

Spice dual sim mobile model no. OT-60 Invoice no. BAR/1220011/64591 DTD. 22/12/2011
First repair at Shri Vinayak Agencies, Bundi on dtd. 12/05/12 Ser Request no. 20100268C50333 for JOY STICK DOES NOT WORK PROB. & recd after repaired 15-20 days. Previous problem solved but another problem creat.
Second time submit at Shri Vinayak Agencies, Bundi on dtd. 23/06/12 Ser Request no.20100268C60770 for second
time repair for battery backup & mic problem & after repaired I have recd on 03-July-12. But the problem not solved.
Now I have mail to spice customercare service but no reply till date. I think mobile hand set is defective & must be replace with new handset.
Piyush Jain, Bundi
[protected]
[protected]

Please refer to my Very first mail I dropped to Spice Customer Care on 27th May 2012




Being a reputed company i believe that a customer means for you and you
will not neglect below points and i can expect a sound remedy from your side.

I purchased on[protected] a mobile from your nearby spice showroom at
Ballabhgarh (Faridabad/Haryana) (model M-67 3D)

I faced problem problem of of not charging (charger issue) hence charger was replaced at service center.

There was an issue of getting charging revoked within 2 hrs.hence it was again submitted there on 21032012 case ref 07100217C30496 still the problem was same again submitted there on 31/03/2012 case 07100217C30751 still the problem same.

Finally on 27/04/2012 case 0710217C40528 it was submitted again & it was told that due to major issue it has been sent to Noida to repair after 7days i got a call that it ha been repaired & when i reached there it's keypad was broken, it was without back cover & two persons AABHAS & MANAS put nearly a hand on me saying that take it along or we are not afraid of any company's officer & lots of Consumer court petitions &l legal notice are with us and no where action can be taken against us.

I again got a call after 10days for same but i didn't reach there to collect.

It has been a month time that my mobile has been lying with your service center at neelam road, faridabad.


Please as it looks to be proved that cell was defective can someone from your side refund my amount or replace it with new mobile?

I do have faith in you that is why not claiming/issuing any Legal Letter.

Please someone call/mail me if still i am confusing you.




No one from there contacted me and i did follow ups by tracing out persons from anywhere i could be and mailed/ring lot of calls to Deepak now please look the mail i did on 23rd June if it can show my pain.







Dear Mr. Deepak/Customer care panel,

This is really not acceptable that a new set purchased in March this
year, after all my co-operation with you guys just of faith in you
still i am getting simply an e-mail that i have to collect it again in
repaired status at your service center.

Could you please let me explain what is the meaning of new handset if
it is getting repaired 4th time for charging faults, it is more than 3
months lying with your service center!!!!!!!!! and it is only 4th
month running of its purchase.

I have faced your rough employees (Abhas & Manas) at service center
who have allegedly misbehaved with me and my wife in fact i got under
repaired mobile with its keypad damaged (may be they are smart enough
as to hide their faults they have changed that).

I cannot except a set like this which is faulty and has a cause of bad
experience of mine with spice being such a reputed company.

Please after all my cases descriptions kindly refund my amount of set
or let any of your best employees as a part of apology to visit my
home and provide me new set.

Or let me explain if it is possible or not & if not then why?

At any cost i cannot visit your service center.

I am not asking any compensation or undue advantage as i am also a
corporate employee and can understand that technical faults could come
with any set or of any company.

That is all a man of ordinary prudence can do. I hope you will try to
understand a customer's pain and oblige me.






Finally I mailed to compliance officer on 24th June regarding issue of Service Center/Customer care (Deepak) nothing i got in reply from there.


Honorable Authorities,

I need your kind participation in this case.

I can try to summarize the case so that i can expect your help.



I purchased set in March (Details provided in below mail).

It got problem of not charging, it lapse in max 2 hrs.

I approached to service center complaint referred below.
and got it back in few days but problem same persists.

I approached again there deposited within few days they message that
it has been repaired, i took that back.

Still the issue was same & this time service center said that they are
sending to higher authorities in Noida to repair after 15 days they
call me to collect the again repaired one i reached but this time it's
keypad was in Pity/Broken condition, i denied to took same.

After this 2 employees there Abhas & Manas allegedly misbehaved with
me & my wife saying that you have to take the same.


Later on i filed ticket with customer care and i received message for
that but no one contacted me.

I took details from mail it was Deepak Sahu to whom it was assigned.

I called Deepak for that he said that he will be calling me after 1
hr. after case review but did not call.

I checked mail box there was mail of Deepak that he checked with
service center and my set is repaired and i should collect it from
there.

This did not sound me well as there was no call i received from
Deepak by the day he was assigned the case and every time i am chasing
for same and for same reason he told me that he did not did so as he
was on leaves and Spice do not has any policy to handover case to any
other employee in any one's absence.

After his mail on 19th i have received i again gave him ring he said
service center staff told me that set was perfectly fine from day 1
and customer is depositing it forcefully every time
(i have all messages on each complaint from spice that set is repaired
now please collect!!!!!) and customer (me) is wrong from all the time.

Deepak also said that he cannot satisfy me and do not want to talk so
long and for service center misbehave customer should do all the voice
recordings with service center if they are wrong (IS IT STATES THAT
EVERY CUSTOMER SHOULD VISIT CENTER WITH RECORDING OPTIONS ON EVERY
TIME?!!!!!!!!!!!!!!!!!)

He do not want to talk to me so long and will be bringing set to him
in Noida and personally check if still it do have any problem).

His exclusive words were "SPICE CANNOT REPLACE/REFUND ANY SET EVEN IF
IT IS DEFECTIVE FOUND FROM NEXT DAY OF IT'S PURCHASE, CUSTOMER HAS TO
COME ALL TIME TO SERVICE CENTER EITHER IT BREAKS DOWN NEXT DAY/MONTH
IN ITS WARRANTY PERIOD TOO"

How it should be acceptable and what is the meaning of new set then?

IT IS SIMPLY A MENTAL HARASSMENT TO ME,

I BEG YOUR KIND PARTICIPATION IN IT.







I tried my level best but still i am getting message and rough calls from service center that Your set has been repaired and you can collect it from here.

I am tired of this defective set and suffering from mental stress, please be so kind and intervene so that i can get a refund and suitable compensation in return.

I have a trust and respect for Indian Law.

This is regarding the unfair practice and treatment by the people in the spice mobiles service center (Taneja) at vikas puri.

I have a spice Mi 270 mobile phone and its screen went blank. I took it to the service center (Taneja) in vikas puri. I was shocked by the reply of one of the person when he said, at first, that the screen (Inside) has scraches just by looking at the top of screen covered with a scratch guard. WTF. An idiotic reply from an . And then he said the screen should be changed because it is defective. And after finding that the screen was ok, he added, "ow. I think water has gone in the cellphone" while he was searching for evidences. Since my cellphone was under warranty ( I used it only for 3 months) , I told him to get it repaired. But he said "No. You Must Pay". For what ? "For the screen" still searching for the problem.

I had 2 replacements of the phone. The second replacement took place after knocking at the doors of ConsumerCourt. And this time, without any surprise, I have to take the same steps.

The words used by the person (who collects cellphone) was the main thing that forced me to write this compalint. He used words like "Chal be" "Hat" "Nikal be" and many other cheap words. He even cheated me by giving the job sheet, hiding everything except the signature area and told me to sign there. I, unquestioningly, signed and then he said "Chal ab nikal". On asking he said the job sheet stated that the phone screen was defective and water has gone in it. REALLY ????? Is that the way to cheat your customers ?

Now this shows how a company like spice recruits cheap, third class and dumb people who laughs and make fun of customers with there collegues. It is a BIG SHAME on such a brand.

I want justice and I will do anything to get it. Doesnt matter how much effort is involved in that. All I care about, as a customer, is my Reputation and availing the services promised by the company.

I am a customer and I have the RIGHT.



Sreejith KM
[protected]