Spice Mobiles / Spice Mobility Complaints & Reviews

Hi Spice Team, I bought a Spice Mi 550 from Saholic.com in December, 2013. The details of the same are mentioned below: Invoice No. 68422 S.I. No. 603944 Imei - [protected] Recently, my phone's screen got damaged. When I went to the authorized Spice service center (Fine Fone Solution, Jayanagar), they informed me that the cost of repairing the same is INR 9, 500. I have also asked them to give me this quote in writing, and sent a mail as well. But they have refused to answer. I am clueless, that how come you can charge INR 9, 500 just for replacing the screen of a phone which I bought at INR 12, 000. If it's an actual quote, it is an open loot by your team. And if I don't receive a satisfactory response from you regarding the justification of this high cost, I am bound to knock the doors of Consumer Court for a speedy resolution. Awaiting your response as soon as possible to resolve this. I CAN"T JUST BUY A PHONE EVERYDAY AND THROW IT ONCE SCREEN IS GONE.

I have purchase spice mobile a new one Mi-423 a android version from Home shop-18 @ 3999 it was good to have a smart phone at such a price but after one month the phone started showing his true color. Automatic the display was off don't know how?? The mobile have not felt anywhere nor it was kept in water bottle don't know how it happens.Anyhow I have started to visit a mobile repairing store to grap a new display but a worst scenario is that none of the shopkeeper have any parts for this flop mobile they use to visit in the market but no result found. I went to gallery as well but no proper gallery for Spice, the repairers are saying these is spice gallery but no labels of spice was available they have posted some of LAVA, XOLO, etc. Atlast I have told what will it will cost for the display damaged they directly told Rs 2560. I am unable to understood how come the price for display is 2560 as the mobile price is Rs 3999 rather then I repair I would like to crush my mobile in front of bulldozer. From last 1months Im suffering the problem so the thumbs down for Spice mobile.

I am the user of spice stellar pinnacle mi 535.the battery of this phone has been fully damaged.i wanted to buy a new battery.firstly i inquired authorised spice mobile store in jalandhar They Said they havenot have the battery of this mobile phone after that i have inquired many shops and mobile centres in chandigarH Delhi etc but i m not getting this battery. Also the touch of my phone has been broken and i Am not getting that from any shop same as battery so pls kindly Do something regarding this .i hope you would understand my problem and reply to this or otherwise i will havE to go to consumer court to get help.kIndly do something quickly..

DEAR SIR/MADAM I PURCHASED SPICE MOBILE M6110 HANDSET VIDE INVOICE NO:-TARA-1259341 ON MARCH 04, 2014 ORDER NO[protected] DT.04.03.2014 VIA BLUE DART COURIER AT DURGAPUR(WEST BENGAL). THE HANDSET PROBLEM IN SHOW MEMORY CARD IN OUT SOMETIMES. SPEAKER PROBLEM IN INCOME CALL & OUT GO IN CALLS. DISTURB IN INCOME/OUTGOING CALLS BATTERY BACKUP IS POOR. I HAVE ALREADY SUBMIT TWO TIMES THE HANDSET IN SPICE SERVICING CENTRE IN PURULIA DISTRICT. BUT THEY ARE NOT SUCCESS THE PROBLEM OF THE HANDSET. SO I REQUEST TO YOU PLEASE THE HANDSET REPLACED ME AS EARLY AS POSSIBLE. THANKS ASIM KUMAR MODAK MUNSEFF DANGA, S.B.LANE P.O.& DIST:-PURULIA(W.B) PINCODE:-723101. CONTACT NOS:-[protected]/[protected]. EMAIL ADDRESS:[protected]@yahoo.co.in, [protected]@gmail.com

i had purchased a spice mobile model number mi-235. After 6 months of time interval its battery has been swelled up. I ordered battery (scb-14) from spice care center Roorkee on 8th june. now today is 26th june still service center people are saying that it will take 20 more days. Is it fun ? They weekly called me for battery but result is always same no battery. Is this your service? Fed up of your service.Kindly available its battery as soon as otherwise this mobile is of no use or kindly replace my mobile completely by new mobile.

I purchased a Spice MI 355 a little over the year ago. The battery swelled and required replacement.The battery was not available in any of the service centers in Delhi. In April 2014, I requested customer care to arrange for one. I wrote them several times during last 1-1/2 months, only to hear "we are arranging the battery on priority". It is shocking that Spice has failed to arrange a replacement battery for the phone purchased little over year ago. This speaks of quality of the product and their customer support services. With this ground reality should any one buy a Spice cell phone?

Respected Sir/Mam, My Name is SUMIT KUMAR, & My mobile no. [protected] . I had purchase Spice MI-504 Handset SPICE HOT SPOT, Date:[protected]. When I will Take this mobile there are lots of Problem . But Suddenly My mobile LCD has been Broken on 23th May 2014.I have submitted my handset 24th may 2014 to the Service Center. Name Of the Service Center "Godsons Enterprises" Which is located in B-18, 9/54, Namdhari Chamber, D.B. Gupta Road, KAROL BAGH. My Service Request No.[protected]E50174 . But till now My Handset the service center has not given my mobile that to me. Service center asked to me this total cost of my replacement of new LCD cost 2050/- . I have paid 1000/- & rest amount will be paid on after completing the further process. I visited to the service center to many times, & asked for my handset but service centerhas not given me any response .He provide me the service center no. to get the status of my mobile, but number is busy, out of coverage & ringing but not recieved. Lastly I got to the customer Care no. But customer care asked to me your handset has been repaired, 2-3 days delivered to the service center. He is saying before one of weeks.But till now My handset has been not received. Kindly help me & Please latest update my handset. I am very thankful to you... Thanks & Regards SUMIT KUMAR

hello spice,
i am so disappoint of your product and service, i have given my phone to spice care since 3 month, for my damage
touch and display but no one help me to recover my phone, please complete my phone soon.

thank you


mayur shukla
[protected]

Dear Team, I am Vinod Dutt had submitted my Spice mobile mi 535 with Vijay Mobile, Panipat for resolving the problems of Hanging and Battery issue. Set was submitted on 06 Jun 2014. As of Now 20/06/2014 When i visited Vijay Telecom (Spice Customer Care Office) office for collect the rectified Set. I WAS JUST SURPRISED THAT OFFICE TEAM REPLY IN Very Simples words THAT MY SET IS OUT TOWN... AND USING BY ANOTHER PERSON?? I don't know who is HE????? MOREOVER I WILL BE RECEIVE MY SET AFTER THREE DAYS ONLY?? I am not able to understand that what is my fault??? And where is Spice Honesty or Resposibilities??? NEED below mentioned answers :- How could any person used my set without any authorisation/Rights? How Irresponsible your staff for customer grievances?? How could customer believe YOU (SPICE CO) AND OUR TEAM?? You are f... the customer... As of Now i am not right person who had owner of set???? Strange?? Finally I have not any kind of believe with Spice Team... PLEASE RESOVE THE MATTER AT THE EARLIEST otherwise I would be update this matter with social sites also?? Regards Vinod Dutt [protected]

i called service center of spice mobile at RAJA GARDEN in delhi at No:- [protected]
at 12:50 P:M called 5 times but he receive and cut my call. he didn't talked to me in manner.
i asked his office address, but he didn't tell me, and did not solve my problem regarding not installing whatsapp.

I have purchased the mobile phone serial no 13101686E50018 through Homeshop18 and is under 1 year warranty, documents related/required by the customer service at Mira road have been submitted. I have lodged a complaint with SPICE MOBILE Mira road - Thane Customer service center (Mr. Abbas) for replacement of battery on 24.05.2014. Subsequently SPICE mobile allotted registration reference no [protected] on 02.06.2014 Since 24.06.2014 I have been chasing for replacement of battery. SPICE deputed Mr. Vaani contact no [protected] who most of the time keep his cell off and when contacted today, 18.06.2014 he disconnected the call midway without reason and since morning his cell is off. Every e-mail request to SPICE Mobile is replied by an automated message system saying we are working on your complaint and have deputed our representative who will contact you soon. Refer below QUOTED message for ready reference QUOTE>>>> Dear Sir, We thank you for writing to us. With reference to your mail below, We sincerely regret the inconvenience caused to you, however, we request you to allow us some time as our representative is working on your case and will get in touch with you shortly. Looking forward to your continued patronage Warm Regards, Customer Care Officer Spice Customer Helpline No.:[protected] From: alpesh vashi [mailto:vashi.[protected]@gmail.com] Sent: Tuesday, June 17, 2014 12:35 PM alpesh vashi <vashi.[protected]@gmail.com> 12:31 PM (1 hour ago) to Customer Categorize this message as:Personal Never show this again My every request message is replied by below same message? Is is an auto reply system or some one ir really attending my requests? This is my last request please resolved within this week. UNQUOTE>>>>>>>>>>>>>>>>> Request you to kindly arrange to replace the battery at the earliest. I do not understand why it is taking so long to simply provide a Fresh Battery?

Dear Sir/Madam I am spice Customer. I have purchased a Spice cell Phone on dated 04/01/2014 with invoice no. TARA966323 from Home Shop 18. I am having a Touch Problem ( Automatic Call Receiving in Pocket). To resolve this problem i went Spice Service Center (Address : Sumit Mobile Sollution shop no. 3 Near Anupam Jwelers Gali, Palwal, haryana, 121102). Three times i gave my cell phone to this service center but they took my phone and gave me 1 month time but did not resolve my problem. So i want to complaint against them.Please Help me Out. . Thanking You Mr. Devi singh Ph. No. [protected] VPO Chandhat Teh/Distt Palwal Haryana Pin No. 121102

Hi, In few months use of mi 535 its battery started swelling and I called many service station in Bangalore for a battery replacement but each of them states that there is no supply of battery for this model. So whats the use of purchasing a phone and then no service after sales. Could you justify this or provide a reason why this delay is there as this phone is useless without battery. Its been 10 days and no one still says that battery will be available. Can you please contact me @[protected] and let me know when battery will be available. Thanks, Vishal

Dear sir/madam, I had purchased a mobile set, Mi - 449 on the 17th of May, 2014 through the Home Shop 18 online store. On the 9th of June, I had placed it on my cooler and had gone to sleep. The next morning, 10th June, 2014, i found the mobile with a crack on the upper half of the screen and the screen not responsive. Customer care claims that the screen is NOT covered under the guarantee period. The thing is, there is no plausible cause for the screen to crack. Was it due to the fact it was placed on the cooler? Then it's not my fault and I deserve a refund/repair of teh screen. Kindly follow up the matter! Yours truly Aayusi [protected]@gmail.com

I have purchased spice mobile model MI 515 from Homeshop 18 in the month of Oct. 2013 and my mobile IMEI No. is [protected]. I am facing so many problem after 3-4 months from the purchase. I given my mobile in service center during the month of march 2014 when the display was get down. After near about 10-15 days I received my mobile back stating that its ok. But after the service, I have get another problem like network, speaker and touch problem. On 19th May 2014 I have again given my mobile to service center named ND Traders, New Delhi. I have been informed that my phone will repair within 10-20 days. Today I call service center for information and they informed that still they have note rececived back my phone from Spice company. I call your customer care on [protected] for the same. I have been informed by the executive that still my phone not ok, it will take 4-5 days more for repair and its in the company. He has lodged my complaint and given no.[protected]. I want to know that why its take so many time for repair and why the company not informed me when the phone is under your company for repair. Why the Sr. officer not making any contact with me. Its only to lodge the complaint for customer satisfaction. If you are taking so many time to repair, it shows that you have so many problem in your handset and you are not able to rectify the problem and lots of handset are back in your company for repair. It shows the poor quality of your handset. I may please be informed what action you have taken till date and how much time you will take for repair Regards, Kulvinder Singh [protected]

Spice Team, It was my belief before buying the Spice MI 535 Pinnacle Pro from the Saholic via Flipkart that I am going to get taken care off well by this great Indian mobile company, But SPICE TOTALLY FAILED ME. I bought the mobile with the order ID : OD[protected], the battery got swelled in like 4-5 months after I procure the phone, I went to the couple of service centers in Hyderabad, but people there started saying me that the phone has been stopped to sale in Indian market, there is no availability of the battery, even if you raise a request with them. Though, I am anyway knowing that this phone is on sale by many online shopping portals yet and it's available for delivery. Even flipkart is still having this phone for sale. But the spice company customer care can't help us to get the batteries, they've straight away told us that this battery is not in warehouse and there is no chance of it to come to the market or service center. I am totally disappointed with the same input from them. Now, I am left with a phone which couldn't work without the battery, it's an abuse to me and to every consumer in the Indian cell phone market. I urge everyone not to buy a spice phone at any cost, they'll commit to bring you the best but they can't do, because they're an unplanned and accidentally formed company in the India cell phone market. I don't have more strong words to define my disappointment. Ankit

Hi, In few months use of mi 535 its battery started swelling and I called many service station(karol bagh, gurgaon etc) for a battery replacement but each of them states that there is no supply of battery for this model. So whats the use of purchasing a phone and then no service after sales. Could you justify this or provide a reason why this delay is there as this phone is useless without battery. Its been 10 days and no one still says that battery will be available. Thanks, Shubh

I have ordered a Spice Dual Core Android Phablet - Mi504 through homeshop18.com vide order no.[protected] on dated 15th January, 2014. Tarash Overseas Pvt. Ltd. delivered on January 22, 2014. Now touch buttons of mobile are not functioning. It is being vibrated and different menues are being showing and vanishing again.

..I have purchased spice mobile phone M6110 on line vide order no[protected] dated 24.5.2014.This M6110 mobile .I have received it courier on 26.5.2014.on checking mobile was found faulty.I tried through coustomer care .. they send me to authrise service centre. but they did nothing.I again sought help from spice customer care but of no use . now i requet to help me to replace this faulty mobile phone M6110.

Dear sir, date
; 26 may 2014


Sub : complaint towards non fulfillment of
Commitments as per show on 23 may 2014


I had placed order on 23/05/2014 spice mobil with flip cover
And also pen drive 8gb with 8 gb memory card
Totaling amount rs 5550/ - ( five thousand five
Hundred and fifty only) .


While watching the show therewhee free bees also :


Rs 500 /- discount voucher per order
05 numbers led tv ‘s 32” samsung make out of
Total no of sets mobiles retailed.


I was watching continuously to find out the outcome of led’s
And suddenly i find


First name was declared from maharashtra –mumbai - 1st led
Second
Name was declared from chandigarh – (Name
Displayed mr deepak raina) - 2nd led
Third, fourth & fifth from up


Now a days technology is so advanced you keep phots of
Events i called your center they said since you name has come we will get back
To you, 13 minutes are still left we will get back to you.


Today i had received all products orders without led tv 32 “
Samsung i was astonished how good company like home shop 18 has forgotten to
Dispatch led tv .


I again called to your call center and was informed that you
Will get call / revert back. I request
If schemes are displayed as marketing gimmicks you have to honor,
Otherwise customer gets disheartened and
Looses fait in the company and will send this letter to all channels tv’s / print media / face
Book / twitter etc and will send written communication to mrtp


Hope you will not lose customer/ customers and keep your
Commitment otherwise, options are open
As per above . I saw web site where
Schemes highlights it is not up dated till date.


Saying, “loosing customer and not honouring commitment is
Business loss “


With regards


Deepak kr raina

432 sector 49 a l b enclave chandigarh 160047