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SPiDiGO Complaints & Reviews

www.spidigo.com

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Updated: Nov 3, 2020

Complaints 841

Resolved

134

Unresolved

707

So far, so good. SPiDiGO is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SPiDiGO will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: 401, Parshwa Tower, Near Pakwan II, SG Highway, Bodakdev, Ahmedabad 380 054, Ahmedabad, Gujarat, 380061

Hello, hereby devang patel from ahmedabad, ghatlodia area, since few days i am not able to work because of third class network of spidigo and also not able to connect to any customer services. I am willing to know about completion period of my plan.

So kindly contact me on my email id :- [protected]@gmail.com.

Its too much frustating, pls send the engineer or give me the number of spidigo with whom i can contact.

My spidigo id :- devang21

SPiDiGO customer support has been notified about the posted complaint.

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C

Cooldude12345

May 11, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

N

Nishant Dave

from Ahmedabad, Gujarat

May 15, 2019

They have sold their company to Pace internet, taken advance from the customers and stopped giving services . Their registered office in the name of Chandra net is for namesake with 1 person sitting. It's totally a case of fraud and surprising no action whatsoever has been taken against them

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Address: Ahmedabad, Gujarat

Since last 3 days my net is not working properly. There customer care no. Are not receiving call from last 2 days. Before that we call to customer care 3 times and on the 3rd time they said your problem is solved by hardik by evening only but they can not give his number and it's been 3 days hardik is not here. Till now we faced problem of slow internet only but now there is no internet. Spidigo has bad customer service i have ever faced. If you have to do right thing and then solve our net problem. For contact come to 8/- sarthi bungalow, near science city approach, sola

SPiDiGO customer support has been notified about the posted complaint.

May 15, 2019

Updated by Nayan Sakhiya Again the same problem occur in just one, and from last 2 days WiFi is not working

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C

Cooldude12345

May 11, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

Y

yogeshjadav

from Ahmedabad, Gujarat

May 15, 2019

I have done complaints twice for my refund of rs 500 but still my comlaints is not resolved...My complaint id is 228078.. pl resloved my complain.. Thanking u Dr.Yogesh jadav

internet has no access - Comment #3433280 - Image #0

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Shyamji Pitroda

May 15, 2019

How long I have to wait for solution. Today being 9th May no one has attended the call.

Please look into the matter and take suitable action.

Internet connectivity is too slow. Take immediate action.

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Address: Swastik flat ,vasna 380007, 380007

Last 15 days wifi is not working it is showing no internet connection and i am complaining it from day 1 but there is no response. It happens twice in the two months i had filed a complaint also and they said a person will come but yet no one came. And in call center no one is picking up the phone. This is very frustrating now i have to go to national consumer care.

SPiDiGO customer support has been notified about the posted complaint.

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C

Cooldude12345

May 10, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: Ahmedabad, Gujarat, 079

No one is responding.

Every day I am approaching but no fruitful result obtained.

Since last 15 days or so, I am approaching and also knocked your door to help me out. Nothing has been done so far.

My U/ID. is SRPITRODA

I have never been intimated the correct contact authority details, phone number, mobile number or email address.
It's my earnest request to you to please help me out.

SPiDiGO customer support has been notified about the posted complaint.

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C

Cooldude12345

May 11, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

V

vipuldholakia

from Ahmedabad, Gujarat

May 15, 2019

Please fix problem i have to complain about it every month, internet is not available on my spidigo broadband wifi please provide good service or sell your company and go to home.how can i refer to my friends if you will not provide good service.please fix this .

S

Shyamji Pitroda

May 15, 2019

I have made several times about the as connectivity problem AND speed slow but regret deeply no one has so far attended the call. Through SMS I approach them to solve the problem, but no fruitful result.

K

KalpeshMunshi

from Mumbai, Maharashtra

May 16, 2019

Why is your service so poor. You have no one to answer our complaints. All your numbers are busy. Our internet is off since 48 hours. This happens every week. Don't you care for your customers after providing connection? Kindly solve my issue as soon as possible.

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Address: 380015

From last 20 days wifi is not working it is showing no internet connection and i am complaining it from day 1 but there is no response. It happens twice in the two months i had filed a complaint also and they said a person will come but yet no one came. And in call center no one is picking up the phone. This is very frustrating now i have to go to national consumer care.

SPiDiGO customer support has been notified about the posted complaint.

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Cooldude12345

May 10, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: A-7,Atria-21 (Urjita flats), next to Jain derasar, Mirambika school road, Naranpura, Ahmedabad., Ahmedabad, Gujarat, 380013

User name bjraval

Its been 4 days that my internet access is not working

I have complained like about 15 to 20 times and half of the timw they haven't picked up my phone

And also these idots don't even know what to say about the complain to get away from the conversation they say that the problem will be solved in just 2 hrs

But its 4 days you piece of # hasn't been working

Most irresponsible and unprofessional company i have ever experience

Nov 5, 2019

Complaint marked as Resolved

Worse company ever

SPiDiGO customer support has been notified about the posted complaint.

May 07, 2019

Updated by Adit Raval I request every one not to buy this broadband connection

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C

Cooldude12345

May 10, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: Ahmedabad, Gujarat, 380015

I have spidi go broadband Internet connection with optic fiber technology since 18 months. Our Internet is not working properly since many days kindly take some actions. Since 4 days no internet connections is there. I have registered the complaint but no one is responding from the company side. My complaint number is TKT1683. Kindly take necessary action against them.
Username : bhavikkhatri
M : [protected]
Thanks

SPiDiGO customer support has been notified about the posted complaint.

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Kiran Kumar Chavda

from Vansada, Gujarat

May 8, 2019

Since last 3 month, spidigo service is hopeless. No body is taking responsibility. No one is picking mobile n the person picking up the call is saying wrong number. Please resolve my issue of connectivity or arrange to refund my balance amount wothout delay.
My ID is kiran.chavda
Contact [protected]

C

Cooldude12345

May 10, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: Bodakdev, 380050

My spidigo net is not working from 32 hours n noone is responding the call like they are not pick up my call i tried many times but they are not responding I'm fed up with your service i

If you can't pick up the call then why are you providing your number your services is very bad 👎 i[censored] can't fixed the problem themn refund my money next time i won't ever take spidigo connection

SPiDiGO customer support has been notified about the posted complaint.

May 09, 2019

Updated by Heena Muleva Still nobody contacted me my username is leelaben still wifi is not working from 6 days

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A

Aaron Finchh

from Ahmedabad, Gujarat

May 6, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: A-701 GAURAV TOWER, PRABHAT CHOWK, GHATLODIA, Ahmedabad, Gujarat, 380061

I have lodged complaints about slow speed and connectivity problems many a times, but regret no one is responding.

Earlier spidigo who were giving service support, whenever problem exists, now pace internet, they are looking after all service support on behalf of spidigo. This was informed to me through sms.

No one is attending phone call or messages resulting still problem existing.
Speed is too slow (My plan is 50 mbps)
Fluctuation in connectivity.

SPiDiGO customer support has been notified about the posted complaint.

May 03, 2019

Updated by Shyamji Pitroda nothing has been resolved . problem still existing

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C

Cooldude12345

May 10, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: Ahmedabad, Gujarat, 382443

I am having spidigo point to point connection at my residence. This was renewed during october '18 for next 2 years. Since than facing issue for not working/irretic working.
It was closed almost a month all put to gather.

Currently it is blocked since last saturday i. E. 27/04/2019 and till writing of this note, not resolved. For the last 3 days person is visiting at residence but no results.
While talking today to that person, he has not responded. I want to discontinue this service for ever and wuld like to have refund back for balance period

SPiDiGO customer support has been notified about the posted complaint.

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A

Aaron Finchh

from Ahmedabad, Gujarat

May 3, 2019

bro have the same issue point 2 point connection and for 2 years renewed for i am sorry to say company is closed and now pace internet its assistant is handling it my itself connection was down for 5 days plus rite now i am buying another connection fro air-tel has company is closed and soon whole internet will be down the person who was employee he told now nothing can be done even not refund the guy has ran away the owner and took everyone money so u better be prepare for worse has we cant do anything even offices are closed and emplyees also left

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Address: Ahmedabad, Gujarat, 380013

I am unable to login in spidigo my account. Earlier given password is not working and there is no option of forgot password to reset. We are facing problem of connectivity issue daily since last 3-4 months hence we are not using data of spidigo broadband and paid full amount upfront. Now i want to check how much data used in last 4 month to get refund of money.
My id is kiran. Chavda and mobile no. Is [protected]
Naranpura, ahmedabad is address.
Kindly provide new password for login in spidigo my account by resetting.

SPiDiGO customer support has been notified about the posted complaint.

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romz_kool

from Ahmedabad, Gujarat

May 2, 2019

Company is having some hiccups recently not providing proper service and recently they approached me for a faster plan and have collected a whole year of plan’s amount in advance, and still has not started the service nor are they refunding the amount to me. Almost 3 months now still no reply from company’s side.

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Address: 804 Parshwa Tower Sarkhej Gandhinagar Highway, Bodakdev, Ahmedabad Gujarat 380054 India, 380006

My id is shahvarsha of spidigo.
My internet is not working since 15 days. I have cctv at home. My father is 90 yrs old and requires 24 hr care with cctv monitoring.
Now everytime the internet stops working then the cctv stops and we are not able to take care of my father who is a retired army officer of 90 yrs.
We have sent messages tried calling and even sent staff personally to the office but of no use.

SPiDiGO customer support has been notified about the posted complaint.

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Aaron Finchh

from Ahmedabad, Gujarat

May 2, 2019

company is closed shift to other internet money cannot be refunded took over by pace internet that is also worst

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Dear sir, i also would like to inform you that, spidigo internet services are not providing proper services to its customer. Once, they paid the charge the company doesnt look after the customer.
Internet gets shut down on every week end and despite of complaining several times, their executives or service engineers doesnt react promptly. Hence, internet doesnt work for some times week or more.

My id ankitpatel90
I am from ahmedabad, gujarat.
I have paid annual fees for internet services and its package.

I wish they react the cutomer issue promptly, and if they are unfit to provide quality services they refund the remaining amount, so that customer (My self) can arrange for alternate way or service available in market.

Regards, ankit patel

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Address: Ahmedabad, Ashapuri society, part-2, Ghodasar, Ahmedabad., Ahmedabad, Gujarat, 380050

Dear sir, i would like to inform you that, spidigo internet services are not providing proper services to its customer. Once, they paid the charge the company doesnt look after the customer.
Internet gets shut down on every week end and despite of complaining several times, their executives or service engineers doesnt react promptly. Hence, internet doesnt work for some times week or more.

My id sandycheering
I am from ahmedabad, gujarat.
I have paid annual fees for internet services and its package.

I wish they react the cutomer issue promptly, and if they are unfit to provide quality services they refund the remaining amount, so that customer (My self) can arrange for alternate way or service available in market.

Dr. Sandeep d suthar
[protected]

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Address: 804, Parshwa Tower, Sarkhej - Gandhinagar Highway, Bodakdev, Ahmedabad, Gujarat- 380054, Ahmedabad, Gujarat

I've took Spidigo. I've soo much connectivity issues, like every month its fix that my wifi will stop working. When i complain to Spidigo customer Service, They take more than 20-40 days to send Their engineer at my house to repair. My whole money wasted because of their worst Service. I want my money back. Now i don't want Spidigo anymore i just want my money back. One of the worst Internet service Provider.

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Address: A-701 GAURAV TOWER, PRABHAT CHOWK, GHATLODIA, Ahmedabad, Gujarat, 380061

Dear Sir
Plenty of times I have lodged complaints about poor internet connectivity and Speed is too slow, my plan is 50 Mbps and currently it is too slow.
Many of times lodged complaint, but regret no one has visited till date

Surprisingly, earlier internet provider was SPIDIGO who were giving support if problem arises, now Pace Internet will provide assistant in place of Spidigo. No contact number is given. A number was sent through SMS but sorry to say no one is responding.

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Address: P/404,4th floor,Green City Society,Nirnaynagar,Chandlodia., Ahmedabad, Gujarat, 382481

My Username:Rajat Desai
I am filling this complaint against you as your internet is not working since last 15 days and also the customer care no doesnt respond, it just keeps u in the queue for 30mins and then disconnects the call.I mean which company has that much customer calling customer care daily nonstop and pre-booking their position in the queue bedore actual complaint lodging. I want the action to be taken the quickest and I m providing a notice of 2 days to resolve my issue or else I will sue you in the court.Resolve the matter and provide me the compensation for the problems I faced

SPiDiGO customer support has been notified about the posted complaint.

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Sejal Vanigotta

from Mumbai, Maharashtra

Apr 29, 2019

We took spidigo broadband connection and made the advance payment for 1.5 years in Shahibaug

The owner has now ran away taking our money.

We tried to contact the person and also tried to call customer care but it was not helpful.
Please help us out

N

[email protected]

Apr 29, 2019

My id neetadani
My complain no is 20356 st 19/4/2019 at 11.00 am.till date my complaint is not attended.
no reply on phone.we have to here cassette for 10 minuts but no reply.
my business is suffering
my son work is also suffering.
we have paid in advance.

A

Aaron Finchh

from Ahmedabad, Gujarat

Apr 30, 2019

company is bankrupt and sold to pace internet services soon that also will be down the owner took away people money by giving 2 year plan and took 10000 plus from every client so forget your money shift to other internet provider because soon the chapter will be close and dead

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Address: Ahmedabad, Gujarat

Respected concern team,

Its been a week, i’ve paid my renewal fees to activate the connection but no one is coming for the installation. I had conversation with their customer support also on the period for few time but no positive outcome appear.
I called everyday to your customer support team and it’s very difficult to connect with them, everyday i have to go through this.

SPiDiGO customer support has been notified about the posted complaint.

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Aaron Finchh

from Ahmedabad, Gujarat

Apr 26, 2019

company is closed and took over by pace internet u should not have it renew i have told everyone here not to get renew go for different company now your money is gone...

S

Sonal1295

from Ahmedabad, Gujarat

May 1, 2019

Didn’t get any positive response from them...its been more than 10days

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Address: Ahmedabad, Gujarat

Company is closed and took over by pace internet services soon everything will be closed just wait spidigo has cheated everyone and ran away... all people if possible buy some reliable company like airtel jio on monthly basis this cheap companies took peoples money now nothing can be done so be away it s better to pay out monthly to good reliable services do not renew packs with the company everything is gone away and it better to buy good company with monthly packages soon u will get a login page of pace interent company that will also go away soon so be aware ...dont renew u r package with the company

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Address: spodigo internet service near pakwan reatourent S.G.Highway A2

Greetings,

Your complaint has been forwarded to chandra net pvt. Ltd customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
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My complain is steel not resolved.. Thanks & regards
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+1 photos

SPiDiGO customer support has been notified about the posted complaint.

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SNK AHD

from Ahmedabad, Gujarat

Apr 24, 2019

Muje bahu emergency kam he online so please start internet. ...so I request to u dear sir/madam... aap ki internet me bahot2 bar email problem hota he.. and apko content bhi nahi ho pa raha .. so please your give me a contact no...
...
...
...

A

Arpit Vachhani

from Vijapur, Gujarat

Apr 29, 2019

I am not able to login my account.(ID: Rujutadadhaniya). Please do the needful as soon as possible.

N

[email protected]

Apr 29, 2019

My id neetadani
My complain no is 20356 st 19/4/2019 at 11.00 am.till date my complaint is not attended.
no reply on phone.we have to here cassette for 10 minuts but no reply.
my business is suffering
my son work is also suffering.
we have paid in advance.

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