SPiDiGO Complaints & Reviews

This complaint is directed to the promoter/ ceo of spidigo in india for taking note of the poor quality of service and responsiveness of spidigo network in ahmedabad. Having transitioned from gurgaon to ahmedabad a few months back, we were recommended spidigo as one of the leading internet service providers in ahmedabad. We got into an yearly plan however since may, it has been a consistent poor performance with delivered speed below what has been promised and signed up to. Every night after 7pm, the internet stops to work and again starts at 7am in the morning and the same on the weekend when the service is not available throughout the day. Over the last 10 days, there is no network in our house and inspite of repeated complaints there has been no action or help provided to us by anyone in spidigo. False promises are made that someone will be sent to handle however, no action gets taken. We faced similar issues at the time of activation when there was a months delay in activating the account after taking the money. I am surprised to see so many similar complaints from other customers and still no action has been taken by spidigo. This pathetic level of service forces me to take legal action and take spidigo to consumer court for business malpractices and loss of work in absence of net at home. Will appreciate you reaching out to me directly and not by some junior manager who can have a conversation on the above topic. Expecting an expedited response and hope the complaint will not get stuck in the bureaucracy of outsourced partners and will reach the right levels in the organisation. I am reachable on [protected]@gmail.com (Username: kaushal. Dabhi) thanks

We are facing regular problem in your internet service, i m very surprice your company is not responding to customers ..

India is 3rd largest country in the world.. your company is part of this. But your company are 3rd category company and service provider..

all your number showing online not connect any one number.

we do not want our money return but i request you please take back your instrument at my home.

Regards,

Mitesh Shukla : [protected]

17, Vrajvilla bumglow, vastral metro station,
metro piller no : 173, vastral, ahmedabad - 382418
Gujarat - India.

I have tried 50 times to call customer care but every time getting all executive busy. So at every 15 days my internet shut down.
Don't know the reason for the problem
Unless engineer visit it never resolved
Ridiculous company. Please provide my hard earned money back
User id :yash1990
Please improve support system because it impact on business and work

Internet lease line not working. They said from company that it's a internet leased line and it will work continuously for mbps but currently from last 2 days internet is not working i have called all the numbers which are available but there is no response in the customer care numbers. One of the old customer care executive said me that 90% of speedigo staff has left the job in ahmedabad.

Once a week i need to waste my 1 hour to call the customer care for the resolution of my broadband as they keep us on hold by saying wait while we connect your call - your current waiting is 30/40 in queue, they keep us on hold till 2/3 in queue and disconnects the call by saying all our agents are busy try calling us after some time.

After getting connected they simply takes a complain and inform us that our technician will get in touch with you, technician atleast takes two days in reverting and fixing the problem, after which it works properly for next 3 days, again the problem arise and this cycle repeats every time and i am tired now doing the same thing.

Would love to get the refund for my 1 year subscription plan with spidigo, not at all happy with your service.

User id:- bmulchandani

I don't have internet connection at my home from past week. After trying to reach to their customer service like a million times last week i got to talk to them and they told me that they have registered the complaint and technician will visit my house within 48 hours. But one week later i still don't have internet connection and no-one has came to check what the problem is and no response from spidigo. Now when i try to call them there is always a huge queue in waiting and when i think i will get to talk to them next after holding on for 3 to 4 minutes they always hung up on me saying "all our customer care representatives are busy attending other customers please call us later" so this means i am not a customer who wants service and this happens when i am at very front of the row now i need to call back and again i am at the end of the huge queue. I am suspecting that they don't even have any representatives on the other side most of the time as after calling like 10 15 times in a row i wasn't able to reach to them. So please do something about this as now they don't even have their address on their website so that i can pay them a good visit to see what's going on there. And also note they don't even reply to mail anytime. And this issues has became so frequent in last 3 months that i don't have internet connection in like 10-15 days in months. So please improve your quality of service and internet connection. My username is pateljagruti.

My internet was not working since last 2 weeks, and i lost all my important work due to connection issues. I am from it department and nowadays the internet is mandatory for guys all peoples.

Spidigo customer care, as well as all of their technical executive's numbers, are not reachable since long times and some of their technical people told me that they left spidigo because of their salary was stop by spidigo due to bankruptcy and company is planning to wind up their services and all offices.

Saturday, i visited their main head office (Ahmedabad, pakwan-s. G. Highway) was also closed and moved it to mumbai location and their number is also not reachable.

I have paid for annual and more than half of the time period is left.

Note: - i need my refund back for the remaining period.

I am facing no network problem since 1 month. Your customer service never received my phone. I tried 20 times a day still no response from their side.
It's # service.
I want my refund i don't need their bloody internet.
They never respond me.
Even their engineer never received my call.
After all this.
Their website is #.. No any complaint box or no call back service.

Spidigo is bad internet broadband company. Please do not Purchase spidigo internet connection

Hello,

I am suffering internet was not working since last 2 weeks, i lost my freelance work contract due to unavailability of proper internet,
After 2 weeks past now unable to connect customer care center, only ivr available on service center,

Totally waste of money, and poor services providing,

Main head office staff are ruthless and so much aggressive towords their clients like me,

So disappointed.. Looking for completing current season, will not going with further in spidigo,...

Third class company with no class in service.net not working. Trying to contact customer care but everytime long queue. I think everybody is complaining with no resoltion from companyend. Great mistake for long time subscription. Every body whose contact no. I was having have left including person who sold 18 month it to me. I want my money back as no longer this company can be trusted.

Hello,

I had complain regarding internet was working since last 2 weeks, i lost my freelance work contract due to unavailability of proper Internet,
After 2 weeks past now unable to connect customer care center, only ivr available on service center,

Totally waste of money, and poor services providing,

Main head office staff are ruthless and so much aggressive towords their clients like me,

So disappointed.. Looking for completing current season, will not going with further in spidigo,

I have spidigo internet connection but since past 2 weeks it has stopped working.
Whenever i am trying to reach customer care number there is no response and call is being cut.
Can you help me to get my complain resolved?
User id: mohit. P
I have taken long duration pack; i either want my net connection back to life or my money get refunded.
Kindly help me to notify this complaint to spidigo.

Dear Sir We have taken for 12 months from Spidigo Company for Proper Broadband
service but from 15th January, 2019 I am facing issue of internet connection Lost
everyday. We have tried to call customer care daily but occasionally we get to connect
them in 2 days and they are just saying your problem is registered but no proper
action is taken from their end.Even after 10 days Daily Problem No engineer had ever
visited to our of

ce.Further The sales executive who had given this connection is also
not picking the phone and our issue is not solved.Now we are need to take another
connection of GTPL as an alternative connection as we are CA (Chartered Accountant
rm).We have missed many client's GST return

ling deadline of 20th January due to

this issue and suffered heavy loss due to no internet connectivity.We also
led this
complain with the JIO Connection of Mobile. We also have twitted and try to get to
inform our issue but no response even we have messaged them by FB Messenger and
mailed them also but they had not solved our issue. We hope from you that you
resolve our issue in the best way and in future any broadband company can not take
any prepaid from the customer as after taking prepaid they do not provide any service
to the client. Thank you

My internet is not working since last week i booked a complain but no one is coming to see and now customer care number is also not working no body is pick up the call please resolve my complain..They dont even inform us to chenge customer care new number..I paid one year plan already.every month one week internet is not working..This is not a first time issue plaese i need my money back and i dont want to continue with spidigo

At every week or fortnight interval my internet stopped working for 2 -3 days. Whenever i tried to register complaint, they don't receive call on customer care no.+[protected]. Even they changed their customer care nos. Frequently.in short, we don't have anyone who are ready to hear what's problem with us. Even i mailed so many times on [protected]@spidigo.com, but i never get any respond. I am feeling cheated by company who already taken rs. 5500 from me for one year plan but from 1st month i am facing this problem. My user id is tejasgatecha and i am from ahmedabad

Hi, i have a 3 month 16 mbps unlimited internet plan. Since the last 5-6 days my connection disappears frequently every 6 hours. You guys have a terrible customer service where i cannot reach you by your customer care number, and also by the phone number of the person who renewed my subscription. I hope you will cooperate with me and solve this problem in order to prevent me from taking any further action.
Username: ronakpanchal

I have taken a plan for 18 months in nov'2018 with unlimited access. Since last 12 days there is no availability of internet connection. Company has removed its one of the customer care number while on other number it always shows waiting. I have loged in compliant on company's website with my user id. amitraval.

company don't respond me anyway.so please help me

I, Manish Kumar, having Spidigo Connection. But from last week there is a connection problem and everytime when I try to complain in in customer care, service line always says you are in queue. I don't how to get any reply from them. Either, they should have refund the amount or do something to provide better service.
User ID- kumarmanish
Registered Mobile[protected]
Contact No. - [protected]

This complaint is directed to the promoter/ ceo of spidigo. I ahmedabad maninagar internet not working since 15th february. We got into an yearly plan however since last 10 days, there is no network in our house. And wrost thing is not a single customer complaint phone is working. We even don’t know how to contact to customer support of spidigo or we have to approach consumers court.
Hiren rajput thanks