SPiDiGO Complaints & Reviews

Services were restored for a month or so and the problem continues after that. Internet works for two days and then goes off for two days. Our kids are studying online which getting disturbed due to unreliable internet services!!

Our internet connection is lost since last two days. I have been trying to reach out to the given number of customer care "[protected]" & "[protected]". The earlier one is switched off and the later doesn't exist. (Source: http://customer-carenumber.com/broadband/spidigo-customer-care/) this is has happened before as well. Spidigo guys always keep changing there customer care number and often it is unreachable. If you are lucky and your call gets through its a painstaking and hell lot of time consuming process to finally be able to speak to their customer care executive.

Now whom do we register our complaints to! I am totally fed up now for subscribing to one of their 18 months plans. I wish i had gone for the minimum time duration so that i could switch. I feel stuck with the situation. Such a pathetic service!

I request you to please share the number that is working!!

Since 4-5 days wifi connection is discontinued. I'm senior citizen and recently have been operated. Your customer care phone number is continuously getting engaged. Since, last 3-4 months your internet access service is very poor. I'm your customer for more than 5 years. But, since last 4-5 months your internet service is interrupting frequently. It has become headache for me. My children are studying and without internet connection, their studies are also adversely affected. Please resolve the problem urgently.

Hello,

I have taken 18 months plan from spidigo on 2 apr 2018. The internet is not working since 5 days here and same issue happening since 6 months. I have lodge complaint multiple times but there no one has come here to solve the issue. Every week it doesn't work 2-3 days. Please try to make them either provide service or refund the balance amount.

My user id : deependrarawal

Thanks,
Deependra rawal

Hello, i've been using spidigo broadband since last 3 years, lastly i've renewed my plan on 29th august'18 for 15 months. Since last 2 months my broadband connection is not working. I've tried many times to call customer care and register my complaint. But it always show busy, and i'm failed to do so. I've written two e-mails for complaints. Yet i haven't received any response from them. I heard that company is bankrupt, what shall i do further? Tried visiting their office but it is closed.

I urge you to guide me how shall i get refund for advance fees paid to company.

Lastly. I e-mailed their customer care on 10th april.

My user id is hardik. Sukhadia

I had purchased pre-paid plan last october with plan duration of 18 months. It has been 6 months since i renewed plan but my experience is very much bad..

My connection is from science city (Sola) area and every 3-4 days it goes down. Customer care number is never reachable and wastage of time and money. Service engineer in my area is mitesh patel and he had given his contact number is always switched off.. Tried his whatsapp but even after reading message, they don't respond to it.

Currently it is down since last 4 days. Tried customer care number and luckily could talk to some executive on monday (15 april) and was assured it would be addressed in 48 hrs... No luck so far

Had gone to corporate office at parshwa tower but they behaved very irresponsible way and said you can go to consume court if not happy and refused to give money back..

Has anyone tried to log complaint to consumer redressal commission at ahmedabad?? Any luck with it?? Please share updates

Since last 2 day, i am facing internet connectivity issue. Every night internet link was down. I am not able to use internet. I have done so much of complain against this company but seems no resolution. Every alternate day i am facing connectivity issue. Don't know what the hell they are doing. I am ready to file case against this company. I want my money back. I have 1 year of plan but i hardly use 6 month of service.

User id - asnani
We have been complaining about no connection since 14 days.
We also visited the office 2 days ago. He said that the technician will arrive in 1 day. He also said he will not refund our money.

Still no one is coming.
The numbers of responsible person given to us are not responding. Office people told to contact bharatbbai and jaswant bhai who manage this area's complaints.

They are not picking up our call. Also are not responding to any messages.

To sir

Last 15 days net not working three time i am calling from customer care but not given proper answer and not to resolve my problem

I am un happy with your side service.

My user id : districtproject

Please do it urgent base we are government organization.

I am waiting positive response your side..

Thanks n regards
Mehul r suthar
Account officer
Sarva shiksha abhiyan
Lal darwaja
Ahmedabad

Am facing too much problems using my internet from[protected].

1. It takes too much time to get login after entering the username and password and many times it doesn't even accept the login.

2. Internet speed has become very slow due to which i am facing problems in downloading.

3. My account automatically gets logged out within an hour or so, and i have to login again and again..

I have complained more than 3 times but till know i don't have any response from the company
and also the call center number is not contactable. It's always showing busy tone.

I need a quick response from the company on this issue.

Dear Sir/Madam,
My used Id is as mentioned in subject line. I am facing a problem in connecting to login page. When I try to connect the internet the login page is not getting open. I have tried with different devices such as PC, Laptop, Mobiles and so on.

My professional life is totally depended on Internet and it is getting disturbed due to the non connectivity.

Please treat this mail as a special request.

Looking forward to your positive reply.

Regards,

Chanakya Patel

[protected]

User Id: chanakyapatel

Address:

F-4 Visharam Nagar Flats,

Gurukul Road, Memnagar,

Ahmedabad-380052

6 month se achche se wifi chal nahi raha. Company main cl karte hain toh koi response nahi milta. Aur abhi 7 days se bilkul wifi band hain. Month main 20 din wifi band hota hain. Spidigo company ne hmse paise leke service nahi di hain. Isliye hamko ab inka spidigo wifi nahi chahiye. Refund chahiye hamko hamara 10000rs.. Mobile number.[protected]
Spidigo wifi user id. Nareshgangwani

My net is not working since 09/04/18, i have longed complaint on 10/04/18 by call. No responce from your company inspite of my continuous call since last 4 days. Very very good service from your company. You cheat to customers by collecting 20 months rent by giving this type of services. Your company will not make progress by taking customer's this type of bed wishes. Jignesh sheth user id sheth74. M. [protected]

User id: vipulbadeliya
Useeid: vipulbadeliya
Mobile no:[protected]
From last 10 days my connection is down, i have been lodged more than 7 complaints for the same till the date no one come to resolve the issue nor any satisfactory reply from customer care. I m fed with your services from last 4 months my internet remain down for atleast 2 months. No proper resolution not any proper visit from service engineer. From last 2 weeks no service engineer is available with you for nikol naroda and bapunagar area. Worst services given by you people. Kindly refund my money back else i have to take legal action against you people.

My broadband internet connection is not working since a month.

I have tried many times to contact customer care but can't. It only plays a prerecorded audio.

My username is : devarsmodi

Connection area is thaltej, ahmedabad, gujarat.

There is not any response for emails i have sent spidigo regarding complaint of internet connection.

Please resolve my issue asap.

Dear sir,
From last two months i'm having speed and disconnection issues. Every time i complaint they solved my issue temporarily and after a day i have to complaint again. They are not making any permanent fix to this problem. This is wasting my precious time. This is mental harassment from the company and totally ripping of money by claiming false speed in there broadband plans.
Please take the needful actions.

In my view this type of company should be shutdown and prosecuted for public harassment.

Thanks and regards
Kushal parikh

Sir/Madam

Spidigo has promised me 2 months of internet extension which I have in writing that they are not providing now. I am calling their customer service since more than a week, everytime they make some excuse and says we will forward your complain but they dont, instead they say thay take 1 year plan we will add 2 months in that, but the deal was extension of 2 months in previous yearly plan. Now nobody is answering the customer service number and keeps in waiting for alteast 10 minutes than the phone hangs up. My id is jayshreegohil from Ahmedabad, please help me and get me out of the mess.

Hello,

My spidigo userid is kbshah72

Spidigo internet stop working frequently. Not able to connect customer care over phone & email id given on website.

Is company working or shut down it's business? I have asked about website link to check my account usage since last one month, no one has replied yet. There are number of articles printed in local newspaper about shut down of this company.

Will company refund proportionate my balance amount? How to contact company for these complaints?

Regards,

Khagen shah
[protected]

I have spidigo broadband connection on [protected] number, i found difficulties in network since last 2 months. I have already complaint to their website and customer care centre too. They respond that your router must be reset they will repair with in 2 days but nobody came for check. Nevertheless, as a responsible company they should must take care of their customer.

Spidigo's internet goes off every now and then! They have taken the advance money of full year but half of the time internet stops working! No one answers on helpline and they do then complaint is not resolved & gives excuses!
They are cheating customers by taking money and giving no services in return.
Please take immediate action on a serious note!
Thanks

I am using spidigo since 5-6 years. Every week, at least once, the hardware of nearest tower turns off because "the plug is loose". The company doesn't replace the faulty hardware, takes more than 5 calls to note a complaint, delays in answering consumer care complaints, takes more than 4 days to send a technician to check and consumer care executives have no answer for the timeline.