Srilankan Airlines — ticket cancellation refund of fare

Address:

Ernakulam, Kerala, 682305

CLAIM PETITION FILED BEFGORE SRILANKEN AIRLINES.
[protected][protected][protected][protected]--
Petitioner : Varghese illikkal Paulose
ILLIKKAL, MAMALA P.O. THIRUVANKULAM,
ERNAKULAM, KERALA, INDIA, PIN-682305
PH:+91- [protected].

Respondent : The Manager, Customer care Executive,
SRILANKEN Airlines, WTC TKT OFFICE,
Ref:----- EMD- 603-[protected] 6 &
EMD-603-[protected] 0, EMD Passenger receipt.

Sir,
A multicity round Trip journey Ticket PNR – K5ELP 3 from Kochi- Columbo – Melbourn- Christ Church in Newzeland on 9th of 2018. The return ticket from Auckland –Melbourn- Columbo- Kochi on 6th June, 2018 was booked with CLEAR TRIP Travel agency, through on line flight booking, on[protected]. The entire amount for flight booking was paid by me through credit card. My trip ID[protected] ; the GDS PNR – K5ELP 3. The Name of the passenger- VARGHESE ILLIKKAL PAULOSE; Ticket No:[protected]. The SRILANKEN airline was confirmed my booking- K5ELP3 through clear trip travel Agency.
My journey started from Kochi International Airport at 9.45 AM in Srilanken air -UL166. The airline staff at Kochi Airport issued the Boarding pass from Kochi to Columbo and informed me that the boarding pass from Columbo to Christ Church will definitely issued at Columbo Airport and the intimation was given to the authority in columbo. The flight arrived at Columbo BandaraNayake International Airport at about 11AM. The layover time was 13h 25m. So the Air line provide me lunch and dinner at RAMADA Hotel, Katunayake, 842, Negambo road, Seedua, Tel.No: +[protected] and stay up to 9.30 PM. Then the hotel authority transported me to Columbo Bhandaranayake Airport for Ckeck-in Sri lanken Air line UL604- at about 10 P.M.
I approached the check –in counter for check-in the flight number UL-604. The staff of the Airline refused to check-in for want of Australian transit visa on board . No information was given by the staff of the Srilanken Airline regarding the transit pass before I started my journey from Kochi. I approached airline office but the attempt to get boarding pass in veil. Authority.I was waiting at the check-in- counter till the gate closed. The airline staff did’nt help me to continue my travel. I was deserted at the airport the harassment of the airline started from Columbo Airport. I was waiting at the check-in counter for getting boarding pass from Columbo to Christ church as they had already informed me at Kochi Airport. I approached the Immigration authority in the airport and they informed me that if the boarding pass issued by the Airline, they could help me.
I could not condact the booking agency at that time because there was no internet connection in my mobile phone and no Srilanken currency to charge the phone. I was waiting in the airport till morning with out any help. I was deserted by the Airline by violating the CAR section 3 Rules. I could not condact my friends and relatives and having no currency, food and accommodation and become help less in their country. The Srilanken immigration authority had issued 2 days transit pass and I was deserted in Columbo.
The next day I approached the Srilanken Airline WTC TKT office at Columbo. The Airline cancelled my confirmed ticket and informed me that certain amount of INR 42611 could be refund after deducting the tax and fine. Then they demanded another return ticket fare of INR 12272 from Columbo to Kochi. They charged the amount from my Bank Account and issued the UL 167 Air ticket on 12th May 2018, 1.30 PM flight to Kochi. I reached at Kochi at 3 P.M on[protected]. I suffered much while spending the time at Columbo due to the latches on the part of the officials.
The termination of my journey and cancelation of confirmed ticket from Columbo to Newzeland was CAR section 3, series M, Part iii Rules.I am having valid Newzeland visit visa and the lay over time at Australia or transmitting through Australia for less than 8 hours and do not need to leave the Airport transit lounge except to board connecting flight, the passenger may not need to apply for a transit visa- sub class 771. Categories of eligible travelers include Indian official Passport holders also permitted to transit Australia with out applying for a visa. It has been seen in the Australian Government, department of Home Affairs site. If the transit visa is compulsory for the eligibility travelers transit through Australia, the Airline aught not have permitted to start my journey from KOCHI Airport which is in my nationality. After reaching the Columbo Airport which is in their own nationality and cancellation of journey ticket with out the consent of the passenger is illegal and that the passenger may be compensated to the cost and consequences, mental agony and sufferings. No prier intimation had been given by the Air line / the travelling agent regarding the requirement of the transit pass before confirmation of my travel ticket. Air ticket confirmation by the Airline is the eligibility to travel. The airline or the travel agent who work for the principal ought to have checked the eligibility of the passenger to travel through before demanding ticket fare and accept confirmation. The trust worthy passengers have been cheating and neglected by Airline / Travel Agent is an inhuman act . It is a defect in service and are being compensated.
The financial loss incurred as follows:
1.Air ticket fare-INR-60999, transaction ID[protected].H.D.F.C Bank Reference No;[protected].Clear Trip ID[protected].Dated April 18, 2018
2. Travel insurance policy No:OG[protected]-00003903with Bajaj Alliance, INR-2535, Dated 20th April, 2018.
3. Return Air ticket charged by SRILANKAN Airlines at Columbo- to COCHIN Airport, INR-12272/-.
4. Expenditure at Columbo for two days- Accomodation, food, and travel expenses, INR -27500/-.
5. Fresh Air ticket booking fare to Newsealand INR-74290/-
6. I hereby claim for the waste of my valuable time, mentel agany, and sufferings, harassment caused by Srilanken airline staff at Cochin Airport issuing boarding pass from Cochin to Columbo with out transit pass on wed, 09 May2018, Flight Number- UL166, INR 1, 50, 000.
The claim petition moved on[protected] to the airline authority as well as the travel agency. But no refund has been made till this date. If the airline refuse to pay back the amount, will appeal before the civl aviation directrate.
By considering the above facts, it is prayed that I may be compensated by adjusting the loss incurred and refund the ticket fare and other loss as per CAR - Part- IV Rules, to me as early as possible.
Awaiting for the early reply.

Kochi, Yours faithfully,

[protected].
Varghese illikkal paulose.

For Ref:
1. -copy of the air ticket.
2. Copy of the EMD[protected] Passenger receipt.
3. Copy of the EMD-603-[protected] 6, ,