[Resolved]  Star Cj Alive — Complaint against Star CJ Alive for not getting refund

Dear Concern,

We have purchased a product online (Ramson 85 Pcs Dinner Set) costing Rs- 6599(inclusive VAT/CST) from an online products providing company Star CJ Alive, which has been delivered to us on 17th-dec-2012 in the evening, but when we opened the packet, we found that the product is not as per the specifications ordered by us or not similar as it was shown on air (on television program) i.e. the product has poor quality & not having the appropriate contents which were shown as per the television advertisement of ''star CJ alive'' channel.

In short, product delivered to us has poor quality & it is significantly different from the description given by the merchant on advertisement. Kindly note when we asked them if we can return the product & get refund(as mentioned on their website also about the returned policy), they have refused to take the product back & to refund our money; however they agree to replace the product but due to the quality of the product we are not in favor of keeping this product with us as it does not have as much worth, which it costs.

We request you to help us in getting our refund of 6599 rs. through returning this poor quality product to the concerned merchant.


Awaiting a possitive respone.

Thanks & Regards
Nupur Arora

Dear Pratap Kumardas,

We regret the inconvenience caused to you. We assure you that our Customer Service Team will investigate the matter start with the return process at the earliest.

Kind Regards,
Team Star CJ.

The customer service of star cj alive is excellent. Recently I had bought an electrolux20L Grill. As soon as I posted a complaint regarding the product they reverted back on the very next day  and my problem is now resolved. Thank you Star CJ Alive