From - Amarendra Nath Das, PPO No. 64658, SBI A/C No. [protected].Present T.I. 183%, Enhance T.I. from 1/14, 7/14 and 1/[protected]@ 17%, 12% and 11% respectively.
Not paid to me till date of the enhanced T.I. captioned. I may kindly be clearified the T.I. will be applicable to all the Pensioner or not. If no. My arrear T.I. may kindly be paid immediately with the retrospective effect as per pension rule.
Necessary measures may kindly be accorded at an early expedite without pro-crastination.
State Bank of India [SBI] customer support has been notified about the posted complaint.
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They found my cheque but failing to reverse charges.
Please help.
-----Original Message----- From: [protected]@yahoo.comSent: 7/10/2014 10:04:04 AMTo: "[protected]@sbicard.com" <[protected]@sbicard.com>Cc:
"[protected]@sbicard.com" <[protected]@sbicard.com>;
"[protected]@sbicard.com" <[protected]@sbicard.com>;
"[protected]@gmail.com" <[protected]@gmail.com>Subject: Re: [Interaction Id:[protected]] Re:
It
is with great discontentment that I am again writing to you, by taking a
step back and reiterating in detail the entire ordeal that I have gone
through in the past few months. Kindly refer the set of events that has
transpired till date.
· I deposited a UCO Bank vide cheque no. 446734 amounting to Rs. 14, 411.00/- dated 29-Apr-2014 to clear the entire outstanding amount due on my SBI Credit Card [protected].
· As
per the standard procedure, this cheque was sent for clearing at the
State Bank of India MIDC, Andheri (E), which was later received by UCO
Bank, Vile Parle (E) and subsequently debited from my account.
· In May 2014, it was the first time I received a call from an SBI Credit
Card executive stating that the amount was still due towards my above
mentioned credit card and did not receive any cheque to clear the
outstanding balance.
· Based
on my initial presumption, I believed this to be a simple case of
processing error. In order to eliminate any uncertainty, as per your
initial request for documentary evidence to support my claim for
payment, I submitted a copy of the above mentioned cheque numberalong with additional details in my email dated 11-Jul-2014 to trace back the above mentioned cheque.
· It is to be noted that, the copy of the above mentioned cheque evidently bears a stamp of SBI MIDC Andheri (E) Branch and is a clear proof of acknowledgment that the cheque was indeed received by the Andheri (E) MIDC branch of SBI. Therefore, it is certainly astonishing to be notified that the above mentioned cheque has not been received by SBI, and completely invalidates SBI’s claim.
Post
the initial investigation, I could very well understand that it would
take a while to get the issue resolved. In view of that, as a
considerate SBI Credit Card holder, I did not default on any of my subsequent outstanding bills and promptly paid the minimum amount due
towards my credit card which truly marks my commitment to maintain my
credit relationship and resolve the issue. In addition, to avoid such
instances in future, I started making the minimum amount due payments by
handing over the cheque to the SBI executive. However, it is again to be noted that there is a significant delay from the SBIexecutive to timely collect the cheque and present it to the bank for payment, due to which I am again being charged penal interest in spite of not being at fault.
Despite
providing supporting evidence, making prompt minimum amount due
payments and an implicit assurance of getting a speedy resolution, I am
unable to understand the significant delay in being able to trace back a
cheque that was certainly received by SBI and comes across very strange.
Kindly note, such an instance not only affects my credit history in spite of making the full payment towards amount due, but is also a cause of mental agony which cannot be restored.
I am now seeking legal advice on the matter, and in the absence
of a satisfactory response by 10-Oct-2014, will be approaching the
relevant legal authorities to expedite the investigation of the missing
cheque which is now due for quite a few months.
Regards.
Durgesh Pitroda