| Address: New Delhi, Delhi |
Dear Sir,
My name is Pankaj Maroti and a/c no. is [protected]. My branch address is Dundahera (Gurgaon)..
I used my SBI ATM card to withdrawal the amount from SBI ATM at Samalkha, Delhi on 15th dec-14 in evening time (approx 8 pm).. I tried to withdrawn Rs. 12, 000/- after doing all process the amount was counted by ATM machine but not ejected then I checked my balance again but no amt. deducted from my account. I tried again same process and withdrawal 12, 000/- and go to home…
After 3 days I received call from my home branch (Tel.[protected] and they said about my transaction of Rs. 12, 000/- and without completed conversation call disconnected.
On 20th Dec-14 I used again ATM for withdrawal but I am not able to withdrawal and I complaint by mobile about my negative balance..My complaint no..CS[protected] and tried call to branch more than 20 times but nobody pick the call and next day I gone my home branch and they said “which SBI branch ATM you was used, that bank deducted our Rs. 12, 000/- When we will receive from particular bank then we will reverse the same in your account….
Plz find below my transaction details…FYI
15-Dec-14 BY CLEARING / CHEQUE-YES BY CLEARING—495446 17, 907.00 18, 110.43
15-Dec-14 TO TRANSFER--- 200 17, 910.43
15-Dec-14 ATM WDL-ATM 0447 SAMALKHA DELHI IND-- 12, 000.00 5, 910.43
15-Dec-14 REVERSE ATM WDL--- 12, 000.00 17, 910.43
15-Dec-14 ATM WDL-ATM 0449 SAMALKHA DELHI IND-- 12, 000.00 5, 910.43
Note- 1. At the time of withdrawal my a/c balance is Rs. 17910/- then how could I withdrawal Rs. 24, 000/- from ATM.
2. If you have any doubt plz check ATM camera recording of my transaction time.
Request you to kindly do the needful at the earliest possible to reverse the amount.
Thanking you.
Pankaj Maroti
Mo. [protected]
Aug 14, 2020
Complaint marked as Resolved
The person who call me his name is Raghul and his mobile no is [protected] & [protected] his number is still working.
Regards
Surya