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State Bank of India [SBI] Complaints & Reviews

www.sbi.co.in

1.4

Updated: Feb 23, 2026

Complaints 27953

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7397

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20556

So far, so good. State Bank of India [SBI] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope State Bank of India [SBI] will keep up the work and continue to help more customers with their concerns even better 🤝

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State Bank of India [SBI] reviews & complaints page 117

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My Employer has send my salary from UAE to SBI account in India on 27th September 2021, I received message from SBI as " it is an advance intimation of inward remittance". Today is 13th October 2021 still either money is not credited into my account nor send back to the original sender. I try to contact many branches of SBI but they are not Answering the calls at all. SBI is enjoying with my money from last 16 days

State Bank of India [SBI] customer support has been notified about the posted complaint.

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I have been trying to close my Credit Card 47XX-XXXX-XXXX-5126 since a long time but never got succeeded. The customer care number never responds even after repeated calls.

My registered mobile number: 94XXXXX471

Hope this complaint will do the needful.

Nov 8, 2021

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

State Bank of India [SBI] Customer Care's response Dear Customer, We regret the inconvenience. Kindly write to us at sbicard.com/email with a brief summary of your issue, and the reference number 751249 . We request you to remove the comment containing your contact/card details, for security reasons.

Oct 18, 2021

Updated by Dabbiru Durga Prasad Already posted two complaints but, nobody responded till now. No action taken till now.
The following are the references
(A) Interaction ID :[protected] and (B) Interaction ID :[protected]

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Sir
Â¡ have ordered a water science water filter on 09-sep-2021.It was to be
recieved on 12-sep-2021. I returned that product But I have not recieved my
Refund.
Amazon initiated the refund on 12-sep-2021 and it was
expected to come on 16-sep-2021.
Amazon gave me the reference id[protected] but the
SBI dulapally bank has still not credited my money.
This is urgent please help me as soon as possible

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Address: Barnala road shakti Nagar gali no 1, Royal pg wali gali

I had cleared the complete outstanding amount on my SBI credit card (zero balance) and raised the request for closer of credit card, issue for NOC and update the CIBIL report. And they gave me the reference numbers and[protected].When I called SBI customer care for issue NOC, every time they are saying that, NOC will be reached to my mailing address in 1 week.
As of now I did not receive such letter or communication from their END. It became very difficult thing for me.
When I had paid complete outstanding on that credit cardâ€¦.. Why they are not able to provide NOC to me
This is very desperate for me.
Please send my credit card NOC on my registered email ID [protected]@gmail.com.

Thanks
Kuldeep Kumar
Mobile number[protected]

Nov 21, 2021

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 12, 2021

Updated by kuldeepsingh jhakar I had cleared the complete outstanding amount on my SBI credit card (zero balance) and raised the request for closer of credit card, issue for NOC and update the CIBIL report. And they gave me the reference numbers and[protected].When I called SBI customer care for issue NOC, every time they are saying that, NOC will be reached to my mailing address in 1 week.
As of now I did not receive such letter or communication from their END. It became very difficult thing for me.
When I had paid complete outstanding on that credit card….. Why they are not able to provide NOC to me
This is very desperate for me.
Please send my credit card NOC on my registered email ID [protected]@gmail.com.

Thanks
Kuldeep Kumar
Mobile number[protected]

Oct 12, 2021

Updated by kuldeepsingh jhakar I had cleared the complete outstanding amount on my SBI credit card (zero balance) and raised the request for closer of credit card, issue for NOC and update the CIBIL report. And they gave me the reference numbers and[protected].When I called SBI customer care for issue NOC, every time they are saying that, NOC will be reached to my mailing address in 1 week.
As of now I did not receive such letter or communication from their END. It became very difficult thing for me.
When I had paid complete outstanding on that credit card….. Why they are not able to provide NOC to me
This is very desperate for me.
Please send my credit card NOC on my registered email ID [protected]@gmail.com.

Thanks
Kuldeep Kumar
Mobile number[protected]

Verified Support

Oct 14, 2021

State Bank of India [SBI] Customer Care's response Dear Customer, We sincerely regret the inconvenience. Our representative will connect with you soon.

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Address: Kuvavalu faliyu,pilodara, AT PILODRA, POST JANOD, TA BALASINOR

We already paid credit card amount before due date but still we are unable to close the credit card and still it is showing as settlement broken.

Could you please give me a justification about why my settlement is broken even though i already paid.

credit card payment is completed but still you are deducting amount from my account. who is the responsible for that? if you are saying that you have taken another method of payment then why did you not return my paid amount?

credit card num:47XX XXXX 5647 3567

1st installment:
date :03/01/2021
payment mode: cash
transaction id:[protected]

2nd installment:
date :03/04/2021
payment mode: cash
transaction id:[protected]

3rd installment:
payment mode online:
transaction id: VHDF[protected]
date 03/05/2021
payment amount: 10670.00

4rth installment credit card payment transaction id :VSBI[protected]
[protected]:11:23
payment amount: 10666.00 via sbi netbanking.

why my settlement is broken?

Please call me for any query [protected].

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 12, 2021

Updated by patel25071993 Please let me know process in advance . don't ask me to install "any desk" because I am not using smart phone.

Oct 22, 2021

Updated by patel25071993 any update?

Oct 28, 2021

Updated by patel25071993 any update? i am not getting any interaction.

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Address: Balaghat

I have ordered three books from Amazon and I have returned those books but my money is not refunded to me

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 12, 2021

Updated by Shree Patle I have ordered three books from Amazon and I have returned to the Amazon seller but I have not received my money back

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Address: Kuvavalu faliyu,pilodara, AT PILODRA, POST JANOD, TA BALASINOR

We already paid credit card amount before due date but still we are unable to close the credit card and still it is showing as settlement broken.

Could you please give me a justification about why my settlement is broken even though i already paid.

credit card payment is completed but still you are deducting amount from my account. who is the responsible for that? if you are saying that you have taken another method of payment then why did you not return my paid amount?

credit card num:[protected]

1st installment:
date :03/01/2021
payment mode: cash
transaction id:[protected]

2nd installment:
date :03/04/2021
payment mode: cash
transaction id:[protected]

3rd installment:
payment mode online:
transaction id: VHDF[protected]
date 03/05/2021
payment amount: 10670.00

4rth installment credit card payment transaction id :VSBI[protected]
[protected]:11:23
payment amount: 10666.00 via sbi netbanking.

Please call me for any query [protected].

Oct 12, 2021

Complaint marked as Resolved

created another one with more details

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 12, 2021

Updated by patel25071993 why my credit card settlement is showing as broken?

Oct 12, 2021

Updated by patel25071993 I received call from sbi(rahul tripathi [protected]). Please let me know process in advance . don't ask me to install "any desk" because I am not using smart phone.

Verified Support

Oct 13, 2021

State Bank of India [SBI] Customer Care's response Dear customer, thank you for sharing your details. We will connect with you at the earliest. We request you to remove the comment containing your contact/card details, for security reasons.

Oct 22, 2021

Updated by patel25071993 any update?

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Address: State Bank of india Alangudi Pudukkottai (dt)

Sir/madam

I have ordered a vivo V20pro mobile worth of 25, 490 on(15/09/2021) in Amazon.order id:[protected],
The product cancelled itself so they initiated the refund on (29/09/2021) and
Amazon gave me the reference id: ONUS20210930 but the statebank of india bank has still not credited my money.

This is urgent please help me as soon as possible

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Y

Yuvaraj Malawat

Oct 22, 2021

Did you get your money back ?

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Address: AT-Nial Po-Aul Dist-Kendrapara Pin-754219 Branch -Aul

Amazon Refund Me 734 Rupees On 1 October, but money not credit to my account yet.when i go to branch of sbi the sbi manager told me " i don't have time to resolve your issue".no one is listening to me.

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I have paid my college admission fee 6480through SBI Collect but it failure and amount doesn't credited

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Address: Chandigarh

Website: SBI Collect

On[protected]yesterday), I made a payment w.r.t. monthly school fee of my daughter ( amount: Rs 2544) on SBI Collect through GooglePay. The money was deducted from my account but payment status showed FAILURE. I waited the whole day but the amount still not credited into my account.
In this regard, it is requested to resolve the issue and refund my money back into my account at the earliest. The detail of payment is as under:

Reference No: DUH8543930
Transaction Date:[protected]
Name : Dhanya Thakur
institution Name : PU STUDENT AID SOCIETY

Oct 17, 2021

Complaint marked as Resolved

Complaint resolved, received my money back into my account. Thank you for a prompt response.

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 12, 2021

Updated by Dhanya Thakur Received a message from SBI that money has been refunded to my account but actually it has not been credited till now. You are requested to refund my money ( Rs. 2544) at the earliest.
" it is strange that India's no 1 Bank can't verify and refund a payment failure even after 2 days".

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Address: Amazon refund reference number ONUS20210924

Website: Tejeswari Tejeswari 13@ Gmail.com

I'm Purchase wet grinder 3649/- in amazon, that is not good, I return that product 23/sep/2021, then refund come to 25/sep/2021 refund no came to my sbi account

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by Tejeswari Tejeswari 13 Refund not came to my account

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Address: Balaghat

I have ordered three books from Amazon and I have returned to the all three product to Amazon seller but they have not refunded initiative to me

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I ordered a product FLORESTA FASHION Women Soft Satin Silk Plain Saree With Art Silk Digital Printed Unstiched Blouse Piece.(Heavy Japan Satin Silk Saree of 5.5m saree length + 0.8m blouse piece) on 22 june 2021 but I return the order .Amazon initiated the refund on 1 July it was expected to come on 5 July. Amazon gave me the reference id[protected] but the state bank of india has still not credited My money

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by Rishalat khan Refund initiated by Amazon but not received

Nov 14, 2021

Updated by Rishalat khan When my complain resolve??

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R

Rishalat khan

from Tikamgarh, Madhya Pradesh

Oct 16, 2021

Not received my refund still

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Website: www.onlinesbi.com/sbicollect/icollecthome.htm

I have successfully paid the Original Degree Certificate fee by UPI transaction but the transaction is failed. My money got debited.

So, I request you to transfer my money back to my account.

SBCollect Reference Number: DUH8554921
Transaction Date: 11/10/2020
Type: Educational institutions
State: Karnataka

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 13, 2021

Updated by Chaturya Gajula Yesterday, I received a msg that my money was credited back. But I did not receive my money. Kindly resolve my issue quickly

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Address: SBI chinapandraka branch

Website: Onlinesbi.com

Sir/madam, I purchases an order from amazon through debit card transaction TW[protected]on 3Sep 2021 and cancelled that order on the same day. Amazon has refunded my cancelled purchase order amount of Rs 3295 with Refund Reference Number:486209 on 4Sep 2021. I had approached my home branch and raised complaint.. but the problem is not resolved and they closed the case without resolving it. Please rectify this problem

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Sir,
I have purchased and cancelled a tablet in Amazon for rs. 11349 . Amazon has initiated refund on 07/09/2021 with refund reference number[protected] . But SBI did not credit the money even after 30 days.

Please help me get my money.

This is very urgent.

State Bank of India [SBI] customer support has been notified about the posted complaint.

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Sir, I had taken fastag from SBI for my car No.UP16AZ9214 and submitted full FULLKYC documents but they issued fastag (Limited KYC). On 11.09.2021 I had sent full kyc documents by courier to CSC e-Governance services India, Okhla, New DELHI as well as by email to [protected]@csc.gov.in and helpdesk.[protected]@sbi.co.in for upgradation (FULL KYC)of fastag. Inspite of repeated requests by me, my fastag has not been upgraded by SBI due to their system error or wrong feeding by their staff.
Please look into the matter and instruct SBI accordingly to enable me to use the fastag after 24.12.2021 (deadline advised by sbi through SMS).
Regards
DINESH

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Sir, i returned one product to amazon which i purchased from amazon due to some dislike and they refunded me amount of Rs. 658 of the product on 28th Sept. 2021 in my SBI bank.

Even after 10 days the said amount is not reflected in my account. I made several complaint to seller, amazon and even sbi bank but still no solution.

I will attached herewith the screenshot of mails received from seller and amazon with reference number of transaction. I can also attach the statement of my bank account from 28th sept to till date, if you need.

Oct 16, 2021

Complaint marked as Resolved

The mistake done by was amazon...they have transferred my refund amount to my old account which was not activate

State Bank of India [SBI] customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by mayanair Still no resolution on this matter

Oct 14, 2021

Updated by mayanair I am a regular customer of amazon. I ordered one product but it was out of my expectations so i returned it to amazon and they issued me refund amount of Rs. 658 to my State bank of India, elamakkara branch, kerala. I received a reference number of refund by amazon and product seller. They both said menthat they initiated my amount on 28th Sept.2021. and have to wait for 3 to 5 days so that it should reflect in my said bank account. After waiting for 5 days...i raised complaint that i have not received my refund but the seller and the amazon both sent me reference number and said that they have initiated my refund on the same day. Even after 10 days same problem..my amount has not received me..i complained it to amazon and seller again and again and finally amazon told me to raise issue with state bank of India. Even after complaining to state bank of India they are not bother to do anything or solve this issue instead they said we cant do anything on this matter. So what would a customer do now...they are hanging in between amazon and bank. Sir, i[censored] need reference number of transaction i will give you...kindly solve this my issue, still no response from anyone

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mayanair

from Ernakulam, Kerala

Oct 16, 2021

Solved the issue between me and sbi

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Money not yet refund in my account. Order was cancelled on 23rd September 2021. Waiting for refund but not yet reflected in the account. My RRN number is
ONUS20210924. My order consisting of 3 text books worth Rs. 1209. Paid through my ATM card. Orders details numbers are in the screenshots. Please help

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N

naveen vakada

Oct 10, 2021

Same problem. Mine was supposed to be credited on 07/09/2021. Even after 30 days it's not credited

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