Dear Sir,
This was an incident of the month September, 2011. My father is an Sr. Citizen and he was an Ex- Military Engineer. And he got a high value cheque from CW Barrackpore MES office and the amount was of near about two lakhs. I had visited the SBI Kanchrapara Branch with my old father. And I asked the front office person to kindly issue a Cheque receipt, but he refuse. When I forced he asked me to visit another desk, I again met with other desk with my old father, he also refuses, In this manner I visited about 3 to 4 counters with my father for only a CHEQUE RECEIPT. After, I entered the SBI Kanchrapara Branch Manager room, that time he was gossiping with some of his collegues. I asked him about the same, but he said "WE DONOT HAVE ANY PROVISION TO GIVE CHEQUE RECEIPT". Now My question is that, is it under RBI rules that they are not suppose to give any receipt if the customer is willing. As I said my father is a Sr Citizen / old person if the cheque not been cleared than he used to visit the branch continiously. As I am also working in a Bank (HDFC BANK, Park Street Branch), Desig - Outward Clearing Officer. I request you kindly ask them not to do with other specially sr citizen persons.
Hope you will revert in mail with the SBI Kanchrapara Branch Managers statement/ response regarding my mail, I love to talk to the BM if he appologies.
Regards,
Arnab Das
C/o Pranab Kumar Das
5b Praiyanath Road,
P.O.- Kanchrapara, Dist- 24 Pgs (North)
Pin - 743145
Ph : +[protected]
Aug 13, 2020
Complaint marked as Resolved