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State Bank of India [SBI] Complaints & Reviews

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State Bank of India [SBI] reviews & complaints page 308

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A
Amit2b4u
from Ahmedabad, Gujarat
Oct 23, 2019
Resolved
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Due to having an issue with the payment I contacted the bank and asked to cancel the transaction which was not done by me in the past 2017, but it wasn't stopped so I denied to make the payment as I did not do it. Later on, the interest was charged to me of 15000 whereas the credit limit of the card was 10000. Including the fraud charge and interest, now they are asking me to do 23000 for which I denied. I asked for the settlement in instalment at 10000 INR for 3 months, but they refused and asked to pay me in full which I couldn't. Even though it was not my fault, I was ready for the settlement but they started abusing me and contacted at My Work abusing to the Girls/Ladies works in HR team as well as HR manager. They approximately called around 80 times in 4 days which is humiliating. I again received a call from [protected] & [protected] started abusing and asked the HR team to terminate me, and the company did so. Now, again, they are contacting after 3 months abusing over the call for the payment. I had to go to a different company at half of the salary than what I was getting paid in the previous organisation. They keep adding interest and wish to pay me everything which I never used. I need help in this to get this done or else I might have to go to Court for the same on SBI as only they are sharing the information of the customers to the Recovery agents and allowing them to speak the abusive language. I had the card of ICICI, and they helped me to clear the dues in instalments
Dec 2, 2019
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2019
State Bank of India [SBI] Customer Care's response
Dear Amit, Apologies for the inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 221128 in your mail to enable us to address your concern on priority.
Sep 14, 2020
Updated by Amit2b4u
Please have me contact at [protected]. I have cleared the dues and going back & forth in SBI office to get the letter. They even denied bluntly that they don't offer the details over the email which is totally wrong statement. It's been time I am waiting for it to arrive but yet to get. Please contact me ASAP as I need to submit to the another bank for the home loan purpose.
Please call me at [protected]
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    R
    Royalrajput.rajveer13
    from Mumbai, Maharashtra
    Oct 23, 2019
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    Address: Madame cama road mumbai, Mumbai City, Maharashtra, 400021

    Account holder name-mrs mukesh kanwar, account no.-[protected] sir my tax deduction against my fdr already paid shown in tds details but not deposited in IT department yer 2018-19.I attached photo of my bank TDS details please redress my issue as soon as possible.
    My registered mobile number -[protected] and gmail id- royalrajput.[protected]@gmail.com
    +1 photos
    State Bank of India [SBI] customer support has been notified about the posted complaint.
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      Moti Ullah Khan
      from Mumbai, Maharashtra
      Oct 23, 2019
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      I am getting calls from SBI Card, Gurugram everyday. Sometimes three times in a day even though I have filled up the unsubscription of the services. Even after asking them to not send any credit card, still I got a message from Sbi card that they are sending one. They issued me a complaint number also to stop any card from coming but still they are bothering me everyday to verify some personal information which I am really not okay to give. They force you in a situation where you have to reveal your personal data for them verify which I am seriously not willing to give. This is becoming a harassment now.
      State Bank of India [SBI] customer support has been notified about the posted complaint.
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        A
        Arun_996
        from Pune, Maharashtra
        Oct 23, 2019
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        On 22nd Oct 2019, I withdraw money from SBI ATM with following details which is made by me :
        ATM Name :- SBI NAWADA
        ATM Number :- GFBU[protected]
        Transaction Time :- 22nd Oct 2019 14:29 PM
        Amount : 10000

        Today 23th Oct 2019 I got 2 transaction alert messages from SBI about ATM withdrawal which i didn't make. Following are the details :
        ATM Name : - SBI ATM WAZIRGANJ, GAYA
        ATM Number :- GFBU[protected]
        Transaction Time (1st, 2nd) :- 23th Oct 2019 7:23 AM, 23th Oct 2019 7:29 AM
        Amount(1st, 2nd) :- 10000, 1000

        Transaction dated 23th Oct 2019 was not made by me or my family. I want my money back which got deducted.
        State Bank of India [SBI] customer support has been notified about the posted complaint.
        Nov 04, 2019
        Updated by Arun_996
        Still not get any response from Bank.
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          raju6262
          from Mumbai, Maharashtra
          Oct 23, 2019
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          Address: park street 12 b kolkata 700071, 700071

          I am raju naskar working in bsnl as junior accounts officer, we have a corporate account in park street branch (Br. Code - 000150). Everyday i went bank regularly for depositing cheque approx amount 200 per day because bank newlly introduce a machine for cheque remittance, they stoped manually receiving.
          As usual today i also went to bank for cheque remittance but the machine was not working and we have to deposit lots of cheques. One official was with me, he curiously asked the chief manager (Santosh sah) when will the problem solve? That time i was not along with him and the matter was totally unknown. Suddenly the manager came to me and told me some unpleasant word like "you dont have any knowledge, i can't take the cheques, will i take the cheques in my mouth then put the cheques in my mouth, we will not receive any cheques please transfer your account, etc, etc."' there was a huge crowd coz yesterday's bank strike and manager was shouting on me like a # person i am. I feel very much insult. I know he is facing lots of pressure but he has understand that he is a chief manager and he has to face pressure.
          Is this sbi's customer policy to facing customer, if it was done by normal staff it can be tolerable but if it was done by the chief manager then it is not acceptable.
          State Bank of India [SBI] customer support has been notified about the posted complaint.
          Nov 05, 2019
          Updated by raju6262
          till date action taken against him
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            rakesh 84
            from Mumbai, Maharashtra
            Oct 23, 2019
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            Address: India, Mumbai City, Maharashtra, 400706
            Website: Sbicard.com

            I am finding it difficultly in easily reaching customer support of sbi credit card department, if this is a case with educated people then imagine how difficult it is for a comman man to reach these banks customer care.

            The website displays help with option like sms, phone, email however keyword to log a call back in sms is not available.

            On phone is the person does not know credit card number he is not able to reach required customer care. Phone call doesn't directly connect with the person instead keep on asking questions which are not related to me
            State Bank of India [SBI] customer support has been notified about the posted complaint.
            It is requesting that I FAKEERAPPA Nayak my AC no [protected] sir I not have pmsp silaver ATM card please lssu me ATM card sir.

            Fakeerappa Nayak
            SAS camplalax new airport road Hunasmaranhalli Bangalore pin 56257
            Karnataka
            I booking to train Oct 3 not return refund is coming
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              S
              Sonam Ghaiye
              from Mumbai, Maharashtra
              Oct 23, 2019
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              I am getting credit and debit alert messages for some sbi account that does not belong to me. Please take the action against the the account holder who has linked my mobile number to his/her account.

              Details of the message:
              Your a/c xxxxx062012 credited inr 1, 000.00 on 23/10/19 - deposited by cash by d at gcc. Avl bal 1, 115.71

              Have also got few other messages, with some other account:
              Your cc/od ac xxxxx301943 is irregular. Please contact branch manager. Ignore if paid.
              State Bank of India [SBI] customer support has been notified about the posted complaint.
              I withdrew Rs.10, 000/- in CUB ATM at Thirunallar Road at Karaikal on 12.10.2019. Whereas, Rs. 20, 000/- has been debited from my S.B. account. Therefore, please the do the needful to credit my account with Rs.10, 000 which I have not withdrawn earlier.

              Account No. [protected]
              SBI ADB karaikal.
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                A
                Agilesh S
                from Bengaluru, Karnataka
                Oct 23, 2019
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                Address: Sree Chithra gardens, Nemom, Thiruvananthapuram, Kerala, 695020

                Dear all

                At the outset, wouldlike to inform you that dont get into the trap of sbi for any credit cards.4 years back i opted the fbb credit card by the pressure of the big bazar agent, unfortunely i was trapped..

                Even i have hdfc and axis credit cards, where they give good service i opted the same as the same is from a nationlised bank..

                Intially around 2 years back 10, 000 rs of fraud transaction happened via mobile wallet, withour sharing the otp... The same has informed to the bank and there charge concluded saying that i have shared otp. For the last 12 years i am using credit cards, does anyone think that we are stupid enough to share the otp?

                That didnt reversed, now i cleared all the dues of 82, 000 rs the sbi bill they generated included all transactions and cleared, now they have come up new bill to be for the interest

                As everyone mentioned about sbi, to speak to there customer service executive we need to that much lucky enough, even they wont understand anything what we say... Inbetween they will disconnect the calls also..

                I need a solution at the ealiest

                Agilesh
                [protected]
                State Bank of India [SBI] customer support has been notified about the posted complaint.
                Oct 23, 2019
                Updated by Agilesh S
                State Bank Of India [Sbi] — fbb credit card fraud an fake

                1 Review
                Sree Chithra gardens, Nemom, Trivandrum, Kerala, India
                Agilesh S on Oct 23, 2019Mark as Resolved

                Dear All

                At the outset, wouldlike to inform you that dont get into the trap of SBI for any Credit Cards.4 years back I opted the FBB Credit Card by the pressure of the Big bazar agent, unfortunely I was trapped..

                Even I have HDFC and Axis credit cards, where they give good service I opted the Same as the same is from a nationlised bank..

                Intially Around 2 years back 10, 000 rs of fraud transaction happened via mobile wallet, withour sharing the OTP...The same has informed to the bank and there charge concluded saying that I have shared OTP.For the Last 12 years I am using credit cards, DOES ANYONE THINK THAT WE ARE STUPID ENOUGH TO SHARE THE OTP?

                That didnt reversed, Now I cleared all the dues of 82, 000 rs the SBI bill they generated included all transactions and cleared, now they have come up new bill to be for the interest

                AS EVERYONE MENTIONED ABOUT SBI, TO SPEAK TO THERE CUSTOMER SERVICE EXECUTIVE WE NEED TO THAT MUCH LUCKY ENOUGH, EVEN THEY WONT UNDERSTAND ANYTHING WHAT WE SAY...INBETWEEN THEY WILL DISCONNECT THE CALLS ALSO..

                I need a solution at the ealiest

                Agilesh
                [protected]
                My refund was initiated on 10 October 2019 from Amazon but I could not get the refund until my Amazon reference Number is 335352.
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                  P
                  Parth Makvana
                  from Delhi, Delhi
                  Oct 23, 2019
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                  My refund is not show in my account but amazon initiate my refund
                  Date of initiating tranjection is[protected]
                  I called customer care of amazon, that told me that your tranjection is started till[protected], it can be done on last date[protected].
                  But it's not done. So called again in the customer care of amazon. They still say me this your tranjection is initiating.
                  After I called customer care of SBI
                  THAT guy told me, in this case we don't do any thing this is problem of amazon .

                  The Refund Reference Number for the transaction is[protected].
                  +2 photos
                  State Bank of India [SBI] customer support has been notified about the posted complaint.
                  I need money back, the bank was debited 300 rupees in my account

                  refund through amazon - Comment #3569959 - Image #0
                  I have cant get e statement
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                    Abhyanand_kr
                    from Bihar Sharif, Bihar
                    Oct 22, 2019
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                    Respected sir,

                    I abhyanand kumar have given the exam of sbi life insurance angent in 2018. My agency code is sli[protected] the date of termination of my code is 26 nov 2019. My pan card no. Is azvpk4425d.
                    Now i had got job in apollo munich health insurance company, because of my name showing in irda i am getting trouble in joining the job.
                    So, i am requesting you to please remove my name from irda so i can work in in apollo munich health insurancehope you will accept my request and short out as soon as possible.
                    Yours faithfully.

                    Abhyanand kumar
                    [protected]
                    Abhay. [protected]@gmail.com
                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 31, 2019
                    State Bank of India [SBI] Customer Care's response
                    Dear Abhyanand,

                    As per your discussion with our offical on registered mobile number, our team has informed you that we have not received NOC request and your email address is not registered in our records.

                    Further, we request you to submit your NOC request form along with the required documents to enable us to do the needful.

                    Thanks & Regards,
                    SBI Life Insurance - Customer Care
                    Oct 31, 2019
                    Updated by Abhyanand_kr
                    Please find attached NOC request. And my E-mail id is abhay.[protected]@gmail.com.My pan card no.is AZVPK4425D and DOB-25 jan1989.My SBI life insurance licence no is SLI[protected].Date of appointment-26 Nov 2018

                    Thanks & regards
                    Abhyanand kumar
                    [protected]
                    abhay.[protected]@gmail.com

                    Nov 01, 2019
                    Updated by Abhyanand_kr
                    Dear sir,
                    This is to inform you that I have visited the branch office of Bihar Sharif and get NOC process date is 23 rd of October 2019 and POD-7053466.
                    Please do the needful asap. Cause of this my joining have been hold.
                    Thanks & Regards,
                    Abhyanand kumar
                    [protected]
                    abhay.[protected]@gmail.com
                    Nov 01, 2019
                    Updated by Abhyanand_kr
                    My correct POD no is 7053446 instead of 7053466.
                    It is reach at Mumbai jet line office at yesterday. Attached screenshot
                    Please do the needful.
                    Thanks

                    Nov 07, 2019
                    Updated by Abhyanand_kr
                    Thanks for your corporation, now my issue is resolve.

                    Thanks & Regards,
                    Abhyanand Kumar
                    [protected]
                    My card rs 2199 extra balance didecasens
                    Anantwar Chandar's reply, Oct 16, 2019
                    Rs 2199 balance extra didecasen
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                      K
                      Kedar bairwa
                      from Bikaner, Rajasthan
                      Oct 22, 2019
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                      Address: Vill. -padra bardar teh- khandar, Sawai Madhopur, Rajasthan, 322025

                      Company send money to my account
                      But not receive
                      State Bank of India
                      Name kedar bairwa
                      Account no. [protected]
                      Branch -Khandar
                      Ifsc code- SBIN0031081
                      Arn number
                      ARN 75332999261001898367855
                      ARN 75332999261001898369729
                      ARN 75332999268001907787260
                      State Bank of India [SBI] customer support has been notified about the posted complaint.
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                        pkpacheriwala
                        from Almora, Uttarakhand
                        Oct 22, 2019
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                        Address: Miki Wire Works Pvt Ltd, J S Lane, Poddar House, Gandhi Chowk,Upper Bazar Ranchi, Ranchi, Jharkhand, 834001

                        I was having Public Provident Fund A/c No. [protected] with your bank at Ranchi branch which has been closed on 10/10/2019. The closing balance is Rs. 10, 84, 919.01 but you have paid Rs. 10, 82, 919.01 to me by bankers cheque No. 618902 dtd. 10/10/2019 deducting Rs. 2, 000.00 towards bank charges arbitrarily.

                        I am not having a personal account with State Bank of India hence have asked you to do NEFT/RTGS but concerned person refused as it is not in practice hence not possible.

                        The government of India / Reserve Bank of India is interested to promote more Electronic Fund trasnfer as it takes less time/energy and cutomers get credit on same day.

                        My greivance is that please refund me Rs 2000 which you had deducted arbitrarily as bank charges.
                        State Bank of India [SBI] customer support has been notified about the posted complaint.
                        I ordered a charger then i cancelled but amount is not reflected in my account and I use phone pe app to done the payment.

                        Phonepe transaction I'd is APL656e7cf4266b4c20a9360c689825a47b

                        Amazon reference no. Is
                        [protected]
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                          Logeshdancer
                          from Mumbai, Maharashtra
                          Oct 22, 2019
                          Resolved
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                          Resolved

                          My name is logesh and i had ordered sparx white sneakers in amazon on 18, july 2019 and i had cancelled that product fro personal reason. Amazon initiated amount to my card but still i didn't get the money. Amazon send this reference number[protected] and told me to fill charge dispute form but state bank of india doesn't have such policy. So please kindly respond for this complaint it's very urgent. Thank you sir.
                          +1 photos
                          Oct 22, 2019
                          Complaint marked as Resolved 
                          No reaction from sbi
                          State Bank of India [SBI] customer support has been notified about the posted complaint.
                          My money has refunded from Amazon to bank and the reference code is#[protected].my money had strucked from bank.i need my money back.if IAM asking to bank.There was an irresponsible answer
                          My account balance should be 10502 but my account balance is 2 only also showing 10500 has lien amount. I am not able to withdraw 10500. I am stay outside state I can not go to bank. So kindly resolve my problem
                          I have transfer to other bank but other not credit and my account also not return back please credit my account ref by IMPS REF NO[protected] i have again again face big problem our net banking systems sir please credit urgent basis please credit my account sir always use net banking so many time server not work i request please credit rs, 15000
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                            xandur
                            from Delhi, Delhi
                            Oct 22, 2019
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                            Dear sir,
                            This is reference to atm cash withdrawal.
                            I am a sbi bank ac holder and i have an account in sbi.
                            I have a sbi atm card. On 20.10.2019 at 17:05 hrs i withdrew rs. 20000/- @ sbi atm s1bb[protected] from my a/c on 200ct19 txn# 1005.
                            I was surprised to find a torn rs. 500/- note nicely joined with with paper.
                            I need your kind attention on this matter so that i can be compensated my hard earnings money.

                            Thanks & regards,
                            State Bank of India [SBI] customer support has been notified about the posted complaint.
                            Sir Mene Zebronics ka head phone ka refund milna tha par wo Abhi tak Mila nhi h
                            Uska Reference no[protected] hai
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                              Thomas x
                              from Mumbai, Maharashtra
                              Oct 22, 2019
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                              sbi bank employee transfer money from my sbi account without my permission

                              Address: SDEO Niuland-Dimapur, 797112
                              Website: [email protected]

                              Bank manager of sbi transfers 40000 from my account to unknown person's account without my permission &without my knowledge. How is it possible. Where to complaint &refund my lost money.. Any action or penalty against that concern sbi manager. He is a known person & employee of ssa government graduate teacher in nagaland state since 2013 &also a manager in s. B. I dimapur, nagaland. Bank manager transfer amount from my salary sbi account...
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                              sagartalluri
                              from Hyderabad, Telangana
                              Oct 21, 2019
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                              I have ordered Samsung M30s mobile on 29th september.Order No:[protected]. I have paid through my SBI Mastercard.CARD No..[protected]
                              Account number..[protected].and I have paid 11, 383/-...
                              On Oct 2 nd order was cancelled...refund was not yet initiated..it been 20days till now...
                              When I called amazon they said that refund was already initiated from our side ...on 2nd Oct itself...They have provided refund reference number...898969...
                              I have contacted the bank with this refund reference number...but they had not responded well...even the bank statement does not showed the refund amount...
                              So I plead you to solve the problem as early as possible..
                              State Bank of India [SBI] customer support has been notified about the posted complaint.
                              Oct 21, 2019
                              Updated by sagartalluri
                              Refund from SBI have not initiated even after 20 days...since the order has canceled...Testing the patience of the customers
                              I would like to notice that, i haven't received the scholarships though it has been
                              credit by pfms.
                              prove has been show in image given in below.

                              amazon product refund delayed - Comment #3568039 - Image #0
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                                Abhilashchandra
                                from Mumbai, Maharashtra
                                Oct 21, 2019
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                                one lakh rupees have been stolen from bank account

                                Yesterday on 20/10/19, about one lakh rupees have been stolen from my account any fraud person through upi, I have also lodged a complaint at the police station today, which photo I am attaching in this along with bank statement too. Please Help me in this, stop the thief's account or whatever you can do for me For which i will always be grateful to you

                                Name- Dr Abhilash chandra
                                Bank name- state Bank of india
                                Account...
                                +3 photos
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                                malabika23
                                from Delhi, Delhi
                                Oct 21, 2019
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                                Address: AB 257, Salt Lake City, Sector 1,, Kolkata, West Bengal, 700064

                                Ppo no.[protected],
                                Sbi, ae market br. Kolkata - 70074.

                                Acc no. [protected]

                                Sir,
                                I regret to inform that i am a retd. Scientist from the moe[censored] holding the above mentioned ppo. No. The pension was released on 14 september, 2019, but the ppo booklet was not been handed over to me by the bank. As a result i am unable to make my cghs card. I personally visited cppc, samridhi bhavan, kolkata on the 19th. Sept. The related official informed me that they have not received the same from the cpao, delhi. Delhi office saya taht they have despatched the same with the special seal authority no[protected]/11877850, diary no. Pn[protected] stny no. Cc16967a (E-ppo) dt. 14/08/2019. Pl look into the matter, so that i can get a copy of the ppo booklet.

                                Regards,
                                Dr malabika ray
                                [protected] (M)
                                State Bank of India [SBI] customer support has been notified about the posted complaint.
                                I have ordered some products from Amazon on 2nd of October and didn't delivered and not got refund yet inspite refund reference number has been generate
                                Reference no for first product#[protected]
                                For second product #[protected]

                                pensioners portion of ppo not received by pensioner - Comment #3567082 - Image #0
                                pensioners portion of ppo not received by pensioner - Comment #3567082 - Image #1
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                                  N
                                  Naresh Gangasagre
                                  from Mumbai, Maharashtra
                                  Oct 21, 2019
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                                  Address: 431807

                                  To,
                                  The chief branch manager
                                  State bank of india

                                  Subject. - charge dispute refund never processed.

                                  Dear sir,

                                  A refund of 439 rupees was successfully processed on 28 suptember 2019 to my account this amount should have been credited to my sbi account by till now.

                                  I have called the state bank of india customer service and aslo emailed the state bank of main branch all the details many times including unique transaction reference number but nobady has replied or resolve the problem. No action being taken.
                                  I have with confirmed with amazon and they successfully processed the refund.

                                  Kindly go through the charg dispute emails located the pending refund and follow the path bank to amazon payment processed to locate the refund..

                                  Your sincerely customer
                                  Naresh gangadhar gangasagre
                                  State Bank of India [SBI] customer support has been notified about the posted complaint.
                                  Payment and recharge and transiticion failed due to reason Error code_7527 CIF not scrutinized by LCPC. My mobile no-[protected].My SBI saving A/C no [protected].

                                  charge dispute refund never processed - Comment #3567028 - Image #0
                                  charge dispute refund never processed - Comment #3567028 - Image #1
                                  I was transaction amount 418 with amazon pay upi, and the transaction was failed and amazon was refund my amount but the amount not credit in my bank account.
                                  Date- 11/10/2019
                                  amazon pay refund order ID[protected]

                                  charge dispute refund never processed - Comment #3567085 - Image #0
                                  charge dispute refund never processed - Comment #3567085 - Image #1
                                  Sir /madam 29/9/2019 I do one wrong money deposit SBI ACCOUNT with Google play upi I'd thru but money deposit wrong account number please sir help me
                                  Please refund my money my SBI account

                                  charge dispute refund never processed - Comment #3567161 - Image #0
                                  Sir my refund from Amazon inited but not credited to my account and they said they credit my refund and give reference no[protected] so please credit it

                                  charge dispute refund never processed - Comment #3567162 - Image #0
                                  Yogesh Lalwani 1's reply, Dec 3, 2020
                                  Have you received the refund
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                                    Harshitha.i2696
                                    from Guntur, Andhra Pradesh
                                    Oct 20, 2019
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                                    Address: Hyderabad, Andhra Pradesh

                                    I am user of sbi bank.! Even when i am maintaining monthly balnace everytime every month money is alqays cutting from my account.! Today 23.56 rs one time it was cut and second also 23.56 was cut from my account.! I dont know what is the problem of these bank people.! Instaead of maintaining monthly balnace everytime my money is cut! I need to a solution to this please help
                                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                                    Amazon.in said that they complete their refund bt ot does not reflect in my bank account

                                    pos charges - Comment #3567029 - Image #0
                                    I am order to Mobile product Online By Amazone app &must reasone this order was canceled. then Amazone company Recieved my Refund But SBI bank not to conform my Refund So i Complain this Description & i hope this complain solved

                                    pos charges - Comment #3567035 - Image #0
                                    To
                                    SBI BANK BRANCH MANAGER
                                    Dear team
                                    Mere account [[protected]] me Amazon ki taraf se 11/10/19/ ko Rs-399 or 13/10/19 ko Rs-449 Total-848 rupees refund Hua hai but mere account me abhi tak credit nahi Hua hai. refund reference number[protected]
                                    Please sir
                                    Mera problem solve Karen

                                    pos charges - Comment #3567091 - Image #0
                                    pos charges - Comment #3567091 - Image #1
                                    Dear sir SBI Credit card tourcher me .I am mentally harass and punished.after cancel my product they charge me7000 EMI.i am not purchase then how I give money for what.this is my bad experience.custumer care person not help me please help me.i didn't expect from SBI.before I more trust I SBI but now I am more pain full
                                    I was paid a minimum amount of credit card payment on 16/10/19 amount deducted in my account and showing successful but amount not credit in credit card. please update as soon as possible.

                                    Name-Prakash kumar gupta.
                                    Transaction ref no.- RHDF[protected].
                                    DATE AND TIME- 16/10/19-00:05:10
                                    CARD NO.-XX55
                                    MOB-[protected]
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