State Bank of India [SBI] Complaints & Reviews

I had ordered prestige hard anodised tadka pan, 100 mm (Rs.#329) and hawkins futura non stick dosa tawa, 33cm, black (Rs.#1280) on 4th october from amazon. Due to some personal reason i returned both and refund issued for both on 11 oct (Rs.296.1) and 12 oct (Rs.[protected] respectively. My refund reference no. Is # 690312. Amazon has already been issued this refund reference number but sbi has not updated my refund in my account. Amazon told me to file charge dispute but i dont know whether sbi have such facility and also i dont know how to do that. Please take necessary steps to process the refund as soon as possible. Its very urgent.

My card number is [protected].

I attended sbi clerk mains exam on sept 20, 2019 from kerala. W hen i tried to obtain my scorecard, my genuine login details were shown invalid in there website. Its been a week and still no reponse for my complaints. Now i have doubts on the credibility of this exam. I wasted a lot of time and effort for this exam. I have the right to information and i want to know what happened to my results.
Name:abhijith v a
Rollno.[protected]
Reg no.[protected]

We applied for a top-up on our existing home loan on the 19. Aug.2019 and being member of staff did not insist on any acknowledgement for the same. It would be a huge understatement to mention that we have had a highly disappointing level of service from the bank staff. Absolutely no intimation of the status at any time till the date of this complaint, consistent flip-flops and no transparency in the information provided whenever asked for.

We were given a list of documents required for the application to be processed which we submitted on the 19. Aug.2019 hoping that the loan would be processed smoothly.

On 20. Aug.2019 we submitted an undertaking in the form of a letter explaining the reason for the top up and status of our interiors including flooring in select areas within the flat as part of interior related customization.

On 23. Aug.2019 we were told that my daughter’s home loan account and my son’s home loan account were linked due to bank error and had to be de-linked for the application to be processed. We were very strangely asked to submit the loan account statement of my daughter’s home loan account which should actually be accessible to the bank automatically.

After nearly 2 weeks, post submitting all documents as requested from time to time and upon our persistent inquiry, we are told that site verification needs to be done. The verification agent took pictures of the flat but apparently did not submit the same. The bank staff said that the agent went abroad (Highly irresponsible excuse) and hence it had to be re-done. After waiting for a week for it to be re-done, the re-verification did not happen and the site verification was apparently completed.

After nearly 6 weeks post application, we were refused the loan on the basis of absence of handover letter. It was not refused based on our eligibility or any other reason but based on absence of a document.

How is the bank being compliant by processing an application without intimation of requirement of a certain document on 19. Aug.2019 (Date of application) itself and then after 6 weeks the application is refused citing the absence of the said document.

We now submitted the handover letter (Only reason for refusal) on the 28. Oct.2019 at the saket branch. We are back to where we started and have got absolutely no response till the date of this complaint. We had emailed the bm saket branch on 01. Nov.2019 asking for the status with a reminder on the 04. Nov.2019 but as expected no response or even acknowledgement at all.

We would now like a written reply giving answers to the below mentioned points as a last resort before we further escalate this to the banking ombudsman, consumer forum and consider our legal options.

1. What is the exact process that is followed to process a home loan top-up application along with site/field agent verification and the timelines for the same from the date of application.

2. Our home loan is with saket branch. Why was the application sent to kapra branch without any intimation or authority from us? For the only internal purpose of commission, do you understand the impact it has due to delays for the customer?

3. We had already given the reason for top-up and clearly mentioned in the letter submitted that the flooring of the flat in certain areas was not done as it was to be done along with the interior designs. Why is the agm - racpc now claiming that the flat is incomplete in construction after having submitted the handover letter? There are 943 families that are living in the said community with some of them being sbi customers and this is supposed to be an approved project by the bank. Is the agm qualified to understand the difference between incomplete construction and pending works linked to interior design?

4. Has the bank been compliant by processing an application devoid of a document and 6 weeks post application refuse the application citing the said document?

5. If the application process is non-compliant, and has been refused, on what basis and authority has the fee for advocate been charged on the 16. Oct.2019?

6. On what basis has the bank carried out two cibil enquiries for one top-up application made on the 19. Aug.2019. The enquiry on the 21. Aug.2019 for home loan is followed by another enquiry for a personal loan on the 17. Sep.2019. When there is no personal loan application made, on what basis has the bank made the 17. Sep cibil enquiry?

If there is any credibility left with the bm kapra branch and his agm, we would like a written reply to the above points from the bank, preferably signed by the said bm & agm who had refused the application. The bm saket branch for now can live with the excuse that agm/racpc has not progressed the application and complete the passing of buck along with bm kapra branch and the agm.

We are still not sure if this callous, highly irresponsible and arrogant attitude is limited to the above three individuals or if this is an institutional practice within the bank. We may be forced to think that its institutional practice based on the times of india nov. 6th article where the cbi has booked cases against rm-sbi. Responsible, accountable & credible people not available in sbi we suppose.

Being owners in the said community, we have already shared our nightmarish experience with sbi in the owners whatsapp group. My son being in the profession of structural consulting is associated with such owner groups with access to around 35, 000 families and is mulling to share this experience with those groups soon. We have also posted our complaint on two other forums as listed below and will hope that our post gives customers an idea of service to be expected by the bank with regards to such instances.

https://www.complaintboard.in/new_complaint/
https://www.consumercomplaints.in/new_complaint/

The most painful and ironic part of this never ending nightmare is that i’m 72 years old and my husband is 77 years old and had served the bank as an employee for more than 2 decades. He had to travel from chandanagar to kapra and then to saket in spite of having numerous medical difficulties just to gather information and submit documents only to end up being refused for lack of document post 6 weeks. Rbi guidelines of door step banking for such seniors just lie as guidelines on paper and the oldest bank of the country does not bother about the spirit of these guidelines.

Our only humble request to higher authorities (Provided someone is credible and responsible) is to give us a concrete decision as sbi is not the only bank in the country and this is our last attempt to remain with the bank.

Highly disappointed
Gopi ratnam a

Ambati. [protected]@gmail.com

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1699 rupees was successfully processed by amazon india on 13 oct 2019 to my account against reference number 462362. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service they said as this transaction being a third party they cant help me out.

I have confirmed with amazon and they have successfully processed the refund
Kindly help me out

Dear sir,
I am A P Dora, from Lalganj. Sir I got a msg on phonepe about 2500 cash back, then I got a call from [protected] about cash back.At the same time I got another call for 3 times from [protected], which is in waiting.
Sir then he ask me to select the link which is in the msg... I was in bus so i didnt read the msg i just select the link... Then my money was deducted from my account one after one.
Total amount deducted around 23000 through phonepe. These are the msg details and transaction details.

Sir plz help me... My no. [protected]

I was transferring my salary from one account to another using IMPS, money was deducted but I didn't receive it in my other account, I have also received SMS from SBI that the transfer has failed, please reverse the amount deducted from my account.

I never faced issues with my other bank account, IMPS supposed to be immediate, if it fails it should be returned immediately, I started hating SBI, I will not advise anyone to take SBI accounts.

My name is Manoj kumar and I had ordered jack&jones Men solid slim fit t shirt of RS 519 in Amazon on 14Oct 2019
With UPI payment method and after I returned this order due to personal reason. And on 18Oct 2019
Amazon initiated the amount to my upi but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but sbi Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My UPI id is [protected]@paytm which is linked with SBI account
Thanks you sir

Hello,

This is to confirm that refund for amount 2368.06 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #147421

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Respected Sir, my name is ONKAR MILIND NAVAGIRE . My adhar card is linked to the sbi bank account. I also link it for government subsidy. And NPCI mapper is also updated. But the UIDAI website is shows my adhar is not linked with any bank account. Please resolve this problem. My account number is [protected] . IFSC code is SBIN0020047 . My branch name is Paranda. Dist . Osmanabad. My mobile number is [protected] . This is my third complaint for adhar issue please solve my issue.

I have been charged with 2950/- on 06 nov 2019 for non submission of rc book copy against my car loan account[protected].
1) neither the bank has intimated me regarding the same nor they told me during documentation of loan.
2) no circular copy issued to customer mentioning the deduction of penalty for non submisson of rc book copy
3) debited amount from my account without my permission

This clearly shows the fraudulent attitude of sbi.
Requested for early reversal of amount.

I ordered a product in 456 from amazon on 4-5 october and pay the online payment method. But after some time i cancelled my order and request to refund from amazon. Then amazon did refund on 4-5 october which is not received me. Afterwards i contacted the customer care of sbi and amazon. But i didn't received refund. So it is my humble request. Please solve to my problem. I hope refund will be in my sbi account as soon as possible.

Thank you

My name is Abhishek Kumar Acharya and I had ordered a Philips BT50B Portable Wireless Bluetooth Speaker of Rs1099 in Amazon on 15-Oct-2019 and after 21-Oct-2019 I returned this order due to personal reason.And on 21-Oct-2019 Amazon initiated the Amount to my card but I didn't get the money.Amazon sent this reference number(290988) and told me to file charge dispute form but State Bank of India doesn't have such policy.So kindly respond to this complaint it's very urgent. My card no. is [protected]

I am rahul kumar dhama have an account in sbi bank submitted many time my aadhar card but they will rejected my aadhar card when i was a asking him they will tell me e the reason of rejection is npsi so please tell me what is the reason of rejection of my aadhar card in the bank of sbi my gmail is [protected]@gmail.com so please also tell me the solution of my aadhar card rejection mobile number is[protected] so please tell me in my mobile number and gmail so so that i can further processing to submit my aadhar card the bank of sbi

Sir, i have done an online transaction on amazon using sbi upi method. Later the order was cancelled and amazon initiated the refund to my bank account. Amazon got a refrence number from sbi after payment refund initiation. But Sbi bank still have not refunded my balance in my bank account. Incident was initiated by amazon on 2nd October 2019 and now its 5 nov 2019, sbi still has not returned my balance into my main account.

I have taken maxgain home loan from sbi karkardooma. Od account is opened in vivek vihar branch.

No one has provided complete information, it is like they themselves are not aware of the product.

I have submitted 10 lac in od account but available balance is showing 50k less.

No reply on email & no answer on call/whatsapp.

Toll free numbers, 1 is for only yono, 1 is not connecting, 1 is having lots of disturbance.

I have registered in yono also but they cannot help in this regard.

Block investment intermedi

For debit of 295
For debit of 295 rs.
Respected sir
I have account in sbi.ac no:[protected]
My mobile no.:-[protected]
Pls tell me why 295 rs. Have been debited in investment intermedi
Kindly refund the money. And block it immediately

With regard
Killamsetti phani kumar

Sir,
It is to intimate that on 4.11.2019 at 5.57 pm, transaction of rs.5000/= wrongly has been through phonepe from my sbi account no.[protected].
Vide utr:[protected].
In this regard i contacted to customer care sbi but they refused to help me. Sbi customer care said that contact phonepe.
It is matter of transaction from sbi bank so i visited the sbi branch sector 61, noida but branch said that we deal n take care the transactions which are done by our system not phonepe system.
Details of transaction is enclosed herewith for reference.
It is requested that action may be initiated with concerned to get refund my hard money.
Thanks n regards,
Kaley singh
[protected]
A-1401, rg residency,
Sector 120, noida.

A refund of 1698 rupees was successfully processed on 16 october, 2019 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and disscused all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken. I have confirmed with amazon and they have successfully processed the refund.

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

My self tarsem singh gill s/o jagga singh bathinda prop gr services bathinda apply a credit card application no is[protected] on behalf of hdfc bank credit card in month oct-2019 two time verification call and one physical verification by excutive in office but my application rejected because i do not pay fees to verification executive he demand verification fees but i tell him no fees about this i will pay this is free of cost pls solve this metter & clear my application stutus. Why my application rejected.

I have took a personal loan in 2016, and today when i checked the loan account statement there are other two debits - fine arr adjustment and interest which is being added to the balance to be paid amount. And while calculating the total amount of charges, have exceeded more than rs. 10000. Even after paying each and every emi on time without any delay there are debits which sbi has never informed us.