| Address: Jalna, Maharashtra, 431211 |
Respected Sir,
With reference to the above mentioned subject, I would like to bring to your notice that I, Mr Sharad Madhukar Botke (Government employee) had applied for a housing loan for an amount of Rs. 10, 00, 000/- at your Tirthapuri Branch (004691) Dist Jalna In Maharashtra on April 2018. I had an expectation that since SBI has a reputation of taking long to sanction a housing loan I was prepared to wait for a period o[censored]pto 30 days. After the 30 days passed during which I heard nothing from the branch I decided to visit the Branch again and met Credit Manager Mr. Pathan (Mob.[protected]) and also Branch Manager Mr. Saurabh Saraskar (Mob.[protected]). They assured that the file will be sent to the Sanctioning authority and within a week the loan will be sanctioned. But once again to my disappointment I heard nothing from the branch or from its sanctioning authority.
Now it has been nearly 3 months that my loan is in process. I have neither been asked for any additional documents nor has any reason for rejection been given to me. I am still to understand as to whom actually should I have to follow up with. I always looked upto SBI because of its slogan as banker to every Indian. It is very disgraceful that being such a huge financial institution you treat your customers in this way. I even doubt the integrity of the officials of SBI as they do not have single responsible person to revert back about my loan and you still have the audacity to advertise that you sanction Home loans in 10 days.
As a customer I am still hopeful that at least someone will reply to this letter and advise me if my loan will be sanctioned or not.
Looking forward for favorable reply.
Yours faithfully,
SHARAD M BOTKE
AT POST ANTARAWALI TEMBHI, TQ. GHANSAWANGI,
DIST. JALNA, MAHARASHTRA (431211)
EMAIL: sharad.[protected]@gmail.com
Mob. [protected] / [protected].
State Bank of India [SBI] customer support has been notified about the posted complaint.