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State Bank of India [SBI] Complaints & Reviews

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Updated: Dec 17, 2025
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M
Mr. Mohsin
from Mumbai, Maharashtra
Sep 22, 2018
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Address: 414202
Website: onlinesbi.com

I am writing this as while doing online transaction via online sbi gateway, amount has been deducted from my account transaction shows success but actual transaction has been failed. Another ac. Where i sent rs.4000 they not received this money in her account.
Transaction was done on 16 sep 2018 and i was in touch with customer care helpline with sbi several times but still my account is not debited yet along with no information regarding ticket number.
I am enclosing information along with attached files related to transaction.
State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 22, 2018
Updated by Mr. Mohsin
screen shot for detail of transaction

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    V
    Vasim Akram mulla
    from Visakhapatnam, Andhra Pradesh
    Sep 21, 2018
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    Address: Nellore, Andhra Pradesh, 524004

    Dear team,

    Kindly help me to recover my money back from investment intermedi, because many times rs.295/- has been debited from my account saying transferred to investment intermedi and i really dont have any clue what company is dis. And i never invested any amount in my whole life on such companies. Its really horrible. Its totally fraud. We earn money in the month and unecessarily the amount is debited which we dont know. Its really harassing and it is effecting damn badly to us because we are below poverty line and we earn on daily basis. Debiting such amount we cannot effort. So kindly look in this matter on asap basis. Waiting for precious feed back or reply. Please refund my money sir please..
    I trust SBI soo much please keep it up sir
    .. Please return my amount sir...

    Thanks regards.
    BanksState Bank of India [SBI] amount debited / transferred to investment intermedi
    State Bank Of India [SBI] — amount debited / transferred to investment intermedi


    Cyruz Thapa
    [protected]
    mohammad.[protected]@gmail.com
    State Bank of India [SBI] customer support has been notified about the posted complaint.
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      H
      hmns
      from Jaipur, Rajasthan
      Sep 21, 2018
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      Sbi — wrongly charged for not submitting rc book

      I have purchased Dezire worth Rs. 8.80 lac for which I have made down payment of Rs. 5.80 lac from my hard earn money and taken car loan of only Rs. 3 lac from SBI Raipur, Bhilwara. On this loan I am paying EMI of Rs. 5500. At the time of loan procedure, I have not been informed by loan manager about submission of RC book to the bank. And now they have charged fine of Rs. 2950 for not submitting RC book. During initial 3 months I have not received any intimation mail /SMS or call from bank regarding the same and suddenly they are charging me fine.

      I have visited bank and also submitted other documents as asked.

      In last 3 months I have visited bank thrice but neither of your staff has informed me about RC book submission nor I have received any formal notice regarding the same. My car was registered on very next day of purchase and I was having RC book after 1 month. If I would have been aware about submission or any of your staff would have asked me about the same, then why I would have avoided the submission. You people send regular alerts regarding EMI payment but no SMS/ E-mail regarding failure of RC book submission? If I will stop paying EMIs then you will come to my place for collection then why there is no such procedure for other necessary submissions?

      When I raised complaint [protected] online regarding the fine, bank closed the same and replied that proper relief will be provided

      They are misleading me which is a mental harassment and I am under tremendous pressure due to the same.

      Branch Manager has also agreed that they have not communicated regarding non submission of RC book and apologies for the same. He also assured me that he will take the issue to head office and reverse the charges.Now they are denying to do as same

      Sir, I work very hard to earn every single rupee. Rs. 2950 is a very big amount for me. I have taken only 3 lac loan. Also I am a punctual borrower whose non of the EMIs has been delayed. Still you are charging me such a big fine. On other hand people like Vijay Malyya are eating up the entire banking system and still moving freely. Then what is the use of me following the rules strictly? Give me one valid reason, even after this injustice, why I should pay back my loan as per rule and not default the same?

      I request you to please reverse these charges. Mob. [protected]
      State Bank of India [SBI] customer support has been notified about the posted complaint.
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        A
        Anuj alok
        from Jamshedpur, Jharkhand
        Sep 21, 2018
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        Sir, I Have transferred the money from my account but Amount have not credited In transferred account. I have transferred the money by Third party app.

        Date:_ 04/09/2018 Amount :- 9000
        Date:_ 04/09/2018 Amount :_ 10000
        Date:_ 04/09/2018 Amount :_10000

        Please refund my debited amount immediately.

        ANUJ alok
        A/c:_ [protected]
        Ifsc :_SBIN0014322
        Branch:_ kinjar
        Mob:_[protected]
        State Bank of India [SBI] customer support has been notified about the posted complaint.
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          R
          Rj Řmæ
          from Pune, Maharashtra
          Sep 21, 2018
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          Address: Nagpur, Maharashtra
          Website: Consumer complaint logo

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          BanksState Bank of India [SBI] fraudulent othpg transactions
          State Bank Of India [SBI] — fraudulent othpg transactions

          Roma Janbandhu on sep 21 2018
          Submit a Complaint
          Hello sir,
          My self miss roma, i wish to bring to your notice, a fraudulent transaction which took place form last few months, using my sbi account. Every day a large amount of 730 - 990 rs got debit from the account on the name of bhim app communication, also we are not getting transaction notification sms.I came to know this when my visited the bank and print his passbook. When my come to know about these transactions, he blocked his atm card.

          When i saw the passbook entries and noticed that, each transaction has mentioned othpg with some different serial no. When i search for othpg then i come to know that this is fraud transaction and others also complained about this.

          The total debited amount is around 2000 rs. I request you to please look into this matter as soon as possible and do the needful. I also attached the passbook entries
          1- 22.05.18 othpg 583554 JPBPPI DEBIT AT 730rupess

          2-14.06.18 OTHPG 683170 JPBPPI DEBIT AT 100 rupess

          3-OTHPG 625909 JPBPPI DEBIT AT 990rupess

          Roma.Janbandhu
          [protected]
          [protected]@gmail.com

          [protected]

          fraudulent othpg transactions
          fraudulent othpg transactions
          +2 photos
          State Bank of India [SBI] customer support has been notified about the posted complaint.
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            2
            25rakeshmishra
            from Nagpur, Maharashtra
            Sep 21, 2018
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            I Rakesh Kumar Mishra. Have take car loan from SBI and ECS get deducted from HDFC bank every month, My installment goes out on 20th Every month

            Now this month they have not taken ECS on time, and this happened in past as well and then they imposed late fees penalties,
            I maintain enough Balance in my HDFC account so that ECS runs smooth.

            Please look in to this matter and resolve as i do not want any problem at the time of NOC.

            My Loan number with SBI is [protected]

            My Contact Number is [protected] in case some further information required
            State Bank of India [SBI] customer support has been notified about the posted complaint.
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              K
              kcdc1989vlr
              from Chennai, Tamil Nadu
              Sep 21, 2018
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              Address: 632001
              Website: state bank of india

              Our organization karunya community development centre had opened a fcra current account at state bank of india vellore fort city branch. (A/c no. [protected]) on 24.07.2018. We have not yet received cheque book we applied for. We humble request you to kindly take necessary action for the releas of the cheque book.

              Thanking you

              M. Ilango vijayakumar
              Secretary, karunya
              State Bank of India [SBI] customer support has been notified about the posted complaint.
              Sep 21, 2018
              Updated by kcdc1989vlr
              Our organization karunya community development centre had opened a fcra current account at state bank of india vellore fort city branch. (a/c no. [protected]) on 24.07.2018. We have not yet received cheque book we applied for. We humble request you to kindly take necessary action for the releas of the cheque book.

              Thanking you

              m. Ilango vijayakumar
              secretary, karunya
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                P
                pdp392121
                from Pune, Maharashtra
                Sep 20, 2018
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                Address: 831004
                Website: Consumer forum

                On 27/6/2018 rs 8172 was deducted from my account.
                It was said that rs 8172 reward points was due against my debit card. By using my debit card while shopping this reward points was earned.
                The amount instead of debited was deducted from my account.
                Now phone calls are coming saying that it was a technical fault for which the amount is in hold.
                Regular calls ([protected]) are coming for the refund of this money and asking for card details.
                Please look into the matter and give some clarity what went wrong and how can i get the money refund
                State Bank of India [SBI] customer support has been notified about the posted complaint.
                My Pan Card Number is not updated by Home Branch SBI Kasaragod Kerala (06715)

                deduction of money from savings account - Comment #3215179 - Image #0
                PAN card is not updated.

                deduction of money from savings account - Comment #3217284 - Image #0
                deduction of money from savings account - Comment #3217284 - Image #1
                deduction of money from savings account - Comment #3217284 - Image #2
                deduction of money from savings account - Comment #3217284 - Image #3
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                  C
                  Challagulla Navya
                  from Hyderabad, Telangana
                  Sep 20, 2018
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                  Address: Hyderabad, Telangana, 500090

                  I have not recieved refund amount of my bus ticket. I have booked my ticket in redbus app. On 23rd august i have cancelled my bus ticket. Till now i have not recieved any money from bank side. I have called to redbus customer care. They said that we have processed our amount to bank. The problem is from bank side, so please look over my problem. 25 days have completed.
                  State Bank of India [SBI] customer support has been notified about the posted complaint.
                  Dear sir
                  Please update in NPCI mapping my Savings A/c [protected] IFSC code- SBIN0007778
                  AAdhaar No[protected]
                  I will be thankful to you and do all the needful as soon as possible.
                  Your A/C XXXXX306567 Debited INR 295.00 on 07/09/18 -Transferred to INVESTMENT INTERMEDI. A/C Balance INR 345.20 2 times debited my SBI account so please refund my money back
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                    A
                    Aboli2409
                    from Pune, Maharashtra
                    Sep 20, 2018
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                    pos transaction, amount debited but not credited to merchant account

                    Address: 411015

                    Amount debited on 5th sep 3 times of rs 2100 (So amount debited 3 times = rs 6300) when i swiped the card in the shop but not credited to the merchant account. I have raised a complaint regarding this got response that credited to the customer account (My account) on 6th sep but i haven't received any refunded amount yet. It's more than 15 days now.
                    Even i went to my branch. They were saying that it has been credited to the merchant...
                    +3 photos
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                    B
                    Binayak Biswal
                    from Burla, Odisha
                    Sep 20, 2018
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                    Website: irctc.co.in

                    Sir
                    I am draw your kind attention that i have cancelled ticket on irctc and irctc refunded the amount rs 155 on 03.09.2018 through bank transaction id 74766518240834398101560 and settlement id [protected] till yet the amount not deposited to my account no.[protected], ifsc-sbin0009827. I requested you to take necessary action and refund my amount so that i would remain grateful to you.
                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                    I have deposited 6000 amount in cdm machine..but the amount went to the machine and didn't credit in my account..that ATM id-S5NE[protected]TRX DATE AND TIME:08/09/2018. 18:36:45.
                    My 2700 rs. Deducted from my account of SBI bank to AISECT LTD BC SETTLEMENT. On dated 22.2.18.. Without informing us...Pravin S.Bhavsar... Nagpur 440027
                    Account No. [protected]
                    Branch.. Medical College Square
                    Branch Code...3462
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                      D
                      Dhiraj Sammi
                      from Delhi, Delhi
                      Sep 20, 2018
                      Resolved
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                      Resolved

                      Address: 122002

                      Mam/sir

                      I m being advocate of sbi bank made my cards payment and sbicard employees/ their call records, i am having but without going into these they are harassing to an advocate but what will be happening to general public if they harass to an advocate after payments. See my mail sent to them and they have not given the parawise reply. Mail contents are as follows:-

                      Mail sent to sbicards and their [protected]@sbicards.com
                      Still waiting for closure and no dues letter for the subjected sbi card and request to remove adverse remarks on my cibil, whereas card is blocked for more than a year and settlement amount is paid within due and before the agreed date of[protected]. Still you are not agreed in your mail date 30th july'2018 you've asked /stated that
                      "we request you to forward the call recordings in mp3 format."

                      There are bulk of call recordings which could not be prepared in mp3 format yet, as per device problem but sure it will be sort out before the technical staff of the court or prepared at the instance of case, if case filed. But for your assistance and enquire at your end, lastly i submit to you as follows:
                      Following important call details from your staff/agencies :
                      Call from phone no.[protected] time at 8:34 am dt.[protected] confirmed that he is speaking from head office. Talk time duration 4:37 minutes;
                      Call from[protected] time at 8:20 am dt.[protected] threat call in morning but during talks your person confirmed that settlement payment has to be made by me upto 16th july'2018. Talk time duration 4:40 minutes;
                      Call from phone no.[protected] time at 16:48 pm dt.[protected]Sunday) confirmed that by which date settlement amount is due and has to be paid.
                      Apart from above there is confirmation and demanded money by your staff/agency on dt.[protected] at 11;24 am, 14:08 pm, 14: 14 pm phone calls from[protected] through call forced me to pay the amount of rs. 39000/- before[protected]. Then on[protected] call from mobile no. [protected] to pay the money due under settlement; thereafter called at 14:07 pm by vide phone no.[protected] to pay the amount.
                      Later on dt.[protected] at 8:05 am by phone no. [protected] confirmed by your staff that payment of rs. 39000/- has been received and update call for settlement.
                      Apart above there is following mail sent to you, which your staff has not denied.- dhiraj sammi
                      Tue 11/21/2017, 6:19 am
                      Sbicard. [protected]@sbicard.com; [protected]@sbicard.com


                      Dhiraj kumar sammi. Pdf
                      73 kb



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                      Save to onedrive
                      Dear mam/ sir

                      As i requested to settle the amount and close the card, whereas i have paid cash rs. 17500/- and requested to pay rest of 7 installment from jan.'2018 as discussed with concerned person yogesh and if you want pdcs then ready to forward the same. Whether i can provide the same at gurgaon head office address or send collection boy at my address after 4 with original condition letter of settlement.

                      Regards

                      Dhiraj k. Sammi

                      8. (Apart from these there are other records of your staff calls are in our records). But on these auspicious day we have still hope that you will issue no dues letter and not make your ex-customers as your permanent slaves.
                      Oct 24, 2018
                      Complaint marked as Resolved 
                      State Bank of India [SBI] customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2018
                      State Bank of India [SBI] Customer Care's response
                      Dear Dhiraj Sammi, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 71107 in your mail to enable us to address your concern on priority.
                      My amount did not reflect in my account refunded by amazon refrence no 352547
                      Atm card apply is not accessed
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                        R
                        Rahul Kesari Gupta
                        from Mumbai, Maharashtra
                        Sep 20, 2018
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                        Address: Mumbai City, Maharashtra, 400017
                        Website: SBI

                        Unnecessary charges has been leived to me, my saving account is with sbi a/c. No. [protected]. The charges dated 8/3/2018 amounting to rs. 118/-. The charges should be reversed immediately as it is leived unnecessary. I have already lodge the complaint. My complaint number is [protected]. My registered mobile no. Is [protected]. [protected] is the no. For further communication.
                        State Bank of India [SBI] customer support has been notified about the posted complaint.
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                          G
                          Gourab Naskar
                          from Kolkata, West Bengal
                          Sep 20, 2018
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                          Address: 733129

                          I gourab nakar, curent account holder in sbi bank, stated that my hard earned money has been taken out from my account. The debit cards were in my custody, also i have never share my credentials to anyone. On dated 19/09/2018, i have suddenly got the message that my account has been debited by 50/- two time, 310/- twelve time, 990/- eight time and 65/- fifty time continuously. Thus a total amunt of 14990/- has been deducted from my account.
                          My account number is [protected] in sbi kaliyaganj branch, west bengali (Ifsc - sbin0002074.
                          State Bank of India [SBI] customer support has been notified about the posted complaint.
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                            D
                            dpk_ptl
                            from Pundri, Haryana
                            Sep 20, 2018
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                            Address: Panipat, Haryana

                            To,
                            The chief branch manager
                            State bank of india
                            Main branch

                            Dear sir

                            A refund of 1399/- rupees was successfully processed on 07/06/2018 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

                            I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

                            I have confirmed with amazon and they have successfully processed the refund and refund reference number is 554488

                            Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
                            Deepak patel
                            Acc no. [protected]
                            Branch code 01620
                            +1 photos
                            State Bank of India [SBI] customer support has been notified about the posted complaint.
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                              Bikash khan
                              from Bahula, West Bengal
                              Sep 20, 2018
                              Resolved
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                              Resolved

                              Address: Bankura, West Bengal

                              I have made a transaction through upi id [protected]@ybl on 13 september at 09:14 pm (Approximately) but transactiom got failed but amount has been debited from my account.. I have submitted online complaint via bank website but not getting any response.

                              I have some urgency with money, hope you can understand my problem and hope will be active to solve my problem.

                              My utr number :[protected]

                              Amount: 500

                              Date time: 13/09/2018 09 :14 pm

                              Contact mail id: [protected]@gmail.com
                              Mobile: [protected]
                              Account no. : [protected]

                              I have two screenshot. The above information are correct to the best of my knowledge. Please do something. Thank you
                              +2 photos
                              Sep 20, 2018
                              Complaint marked as Resolved 
                              No, the company not resolve my complaint.
                              State Bank of India [SBI] customer support has been notified about the posted complaint.
                              Sep 27, 2018
                              Updated by Bikash khan
                              Please solve the problem
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                                K
                                Kasale Shridhar Sonali
                                from Mumbai, Maharashtra
                                Sep 19, 2018
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                                Address: Mumbai City, Maharashtra, 400022
                                Website: Indian consumer complaint

                                Dear team,

                                Kindly help me to recover my money back from investment intermedi, because many times rs.450/- has been debited from my account saying transferred to investment intermedi and i really dont have any clue what company is dis. And i never invested any amount in my whole life on such companies. Its really horrible. Its totally fraud. We earn money in the month and unecessarily the amount is debited which we dont know. Its really harassing and it is effecting damn badly to us because we are below poverty line and we earn on daily basis. Debiting such amount we cannot effort. So kindly look in this matter on asap basis. Waiting for precious feed back or reply.
                                Thanks regards.
                                Sonali kasale
                                [protected]@gmail.com
                                State Bank of India [SBI] customer support has been notified about the posted complaint.
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                                  C
                                  Chandrakant Khatkekar
                                  from Mumbai, Maharashtra
                                  Sep 19, 2018
                                  Resolved
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                                  Resolved

                                  Address: Thane, Maharashtra, 401207
                                  Website: [email protected]

                                  Sir/ma’am

                                  I am a retired staff member from SBI Group. my PF. ID: 1365614. I am writing you to get in to your attention on my previous months credit card statement period usage July 2018 – Aug 2018. My Credit Card no: [protected] has been charged (by Mistake) of ₹2999/-. As an annual fee. This is the first time I have been charged for using SBI Credit Card.
                                  Being an SBI employee I am using Credit card failing from last 15 year. And till date using credit card. I have never been charged for using Credit Card.
                                  I Request you to please waive of annual fee charges from my credit card no. [protected]. If you are unable to do so, I would like to discontinue my credit card services from SBI. I request you to please cancelled my credit card no. [protected] & my wife Mrs. Mohana Khatkekar Credit Card No. [protected].
                                  Please look in to the matter & credit the amount of ₹2999/- in my credit card statement able to use above credit card regularly.
                                  Early action as to appreciated.
                                  Thanking you,
                                  Yours faithfully
                                  C.H. KHATKEKAR
                                  Oct 24, 2018
                                  Complaint marked as Resolved 
                                  State Bank of India [SBI] customer support has been notified about the posted complaint.
                                  Sep 19, 2018
                                  Updated by Chandrakant Khatkekar
                                  Sir/ma’am

                                  I am a retired staff member from SBI Group. my PF. ID: 1365614. I am writing you to get in to your attention on my previous months credit card statement period usage July 2018 – Aug 2018. My Credit Card no: [protected] has been charged (by Mistake) of ₹2999/-. As an annual fee. This is the first time I have been charged for using SBI Credit Card.
                                  Being an SBI employee I am using Credit card failing from last 15 year. And till date using credit card. I have never been charged for using Credit Card.
                                  I Request you to please waive of annual fee charges from my credit card no. [protected]. If you are unable to do so, I would like to discontinue my credit card services from SBI. I request you to please cancelled my credit card no. [protected] & my wife Mrs. Mohana Khatkekar Credit Card No. [protected].
                                  Please look in to the matter & credit the amount of ₹2999/- in my credit card statement able to use above credit card regularly.
                                  Early action as to appreciated.
                                  Thanking you,
                                  Yours faithfully
                                  C.H. KHATKEKAR
                                  Verified Support
                                  Sep 22, 2018
                                  State Bank of India [SBI] Customer Care's response
                                  Dear Chandrakant Khatkekar, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.
                                  Verified Support
                                  Sep 22, 2018
                                  State Bank of India [SBI] Customer Care's response
                                  Dear Chandrakant Khatkekar, We tried to reach you at 03:21 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.
                                  Verified Support
                                  Sep 23, 2018
                                  State Bank of India [SBI] Customer Care's response
                                  Dear Chandrakant Khatkekar, We have been trying to contact you but unable to do so. Please call SBI card helpline or mail us at [protected]@sbicard.com for further assistance
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                                    I
                                    ISudhirSingh
                                    from Bengaluru, Karnataka
                                    Sep 19, 2018
                                    Resolved
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                                    Resolved

                                    Address: 110018

                                    This is regarding a loan I have taken from my SBI Credit card and when I foreclose it paying all interest and additional foreclosing charge they put me defaulter for that and it impact my CIBIL Score.

                                    That doesn't make sense, I made payment on time and when I am closing my loan by paying all interest, why am I being penalised.

                                    Representative at customer care knows nothing and cannot or should I say does not want to help.

                                    It appears that there is no authorities who check where the penalty charge by bank to user is legal or illegal
                                    Oct 29, 2018
                                    Complaint marked as Resolved 
                                    State Bank of India [SBI] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 22, 2018
                                    State Bank of India [SBI] Customer Care's response
                                    Dear ISudhirSingh, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 71109 in your mail to enable us to address your concern on priority.
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                                      Emi Rahmani
                                      from Delhi, Delhi
                                      Sep 19, 2018
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                                      I made a transaction of 9545 inr to aryabhatta college for my fees and got an email showing that my transaction was successful, but the college hasn’t received the amount.
                                      My transaction id is[protected]
                                      Kindly reply to the same.
                                      The amount was also debited from my debit card and shows online that the transaction was a success
                                      The college has a last date for fee collection and its important that my fees reach the college soon
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                                      State Bank of India [SBI] customer support has been notified about the posted complaint.
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