Feb 14, 2018
Updated by Manda Kadam Dear SBI Team,
Thank you for your reply. As per your mail, If OTP is shared then the liability lies with the cardholder.
Then please answer me, if the card is newly generated, not operated by the cardholder and cardholder gets the call from SBI and that caller already having card details, then who is responsible, who lies liability?
It is also cleared that someone already having my card details, so why should I use your credit card now?
So it is liability of SBI also, and by mutual understanding, I want to solve this matter and do the settlement. Otherwise at last I have to go for a step forward to file a FIR against this fraud.
On Tue, Feb 13, 2018 at 11:53 PM, <[protected]@sbicard.com> wrote:
Ref:[protected]
Reg: Review of transaction dated 30/9/2017 WWW OXIGENWALLET COM GURGAON IN on your SBI Credit Card.
Dear Manda Kadam,
This is in reference to your communication regarding transaction with your SBI Card number XXXXXXXXXXXX5709.
We would like to share that we have completed the investigation for the said transaction. It has been observed that the transaction has been performed in a secured manner as the same has been validated by your card CVV and dynamic One Time Password (OTP) over the Internet/ IVR.
Further, we wish to confirm that as per our records, the dynamic One Time Password (OTP) was successfully delivered at your registered mobile number. Transaction alert SMS regarding the aforesaid transaction was also delivered at your registered mobile number. Considering all of the above, the liability of transaction in such cases lies with the cardholder.
You are requested to clear the outstanding balance at the earliest to avoid late fee and finance charges on your card account.
Incase of any further query on your card account, please contact the SBI Card helpline at[protected]prefix local STD code) or[protected]. IVR & Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the SBI Card Mobile App http://bit.ly/SBICard-App to access self-servicing options on the go! “
SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines).
Thank you.
Yours sincerely,
Mohit Rawat
(Chargeback)
Note: To know more about the SBI Card, its powerful benefits, exciting offers and exclusive discounts, you may visit us at www.sbicard.com or e-mail us at [protected]@sbicard.com
Regards
Mobile [protected]
Acnt [protected]