| Address: 500029 |
| Website: sbi |
The hon’ble judge
Consumer forum
Sir, i t s k himabindu, managing partner of surabi tours & travels, tour operator having our office at g s towers, # 302, 3rd floor, himayatnagar, hyderabad-500029 submits that
We are having current account in kavadiguda branch under the name of surabi tours and travels vide account no.[protected], i am the only authorized person to handle bank transactions.
I submit that on 13/9/17 an amount of rs.15000/- was debited from my account and credited to one97 communications vide.[protected] ch 67026383 to their ac no.[protected]
Again on the same day i. E. 13/9/17 another amount of rs.2760 transferred to one97 communications vide [protected] ch 67036560 to ac no [protected], “both transactions took place without my knowledge and one97 communication is not in my beneficiary list”either i know the company
I would like to submit that as per bank’s procedure, unless beneficiary is approved by sbi and confirmed by otp, the amount cannot be transferred, that is the process of every account added in the beneficiary list and with one97 communications i never had any business transaction in the past and present also, neither i know any from that company to transfer a huge amount. I intimated to my home branch manager in writing which he took very casually and told me that it will happen some times, in take it easy policy his answer was, complaint to customer care of sbi 5 times and complained via email to nodal officer of sbi, koti, hyderabad, also and sent reminder mail for quick follow up but there i s no response from any of their services.
On 4/12/17 i called customer care to check the position of my complaints made to sbi, i have been informed by the operator that the matter was closed with narration that the matter was settled with merchant and the complaint is closed accordingly, this was the answer i received. I shocked to hear the same, i am a travel agent for me 17260 is a very big amount, it appears that banker is taken my complaint in very casual manner and not bothered about a ordinary person feelings about the fraudulent transfer of money and closed the complaint this is the way of sbi customer service.
Please register my complaint against the sbi without solving my complaint closed and no word of refunding the debited amount, either given any details about the one97 communication i request the hon’ble consumer forum to settle my matter with banker at the earliest and let the interest be paid by them for my amount
I am hereunder the transaction happened the copied txt from bank statement;
1) date: 13/9/17 rs.15000 [protected] ch 67026383 to ac [protected]
One97 communications (Statement enclosed)
2) same date rs.2760 [protected] ch 67036560 to ac [protected]
One97 communications
All my bank transactions are by neft unless bank approves the beneficiary through otp transactions cannot be completed, in this issue neither i added the beneficiary nor any otp given by the bank. I have produced and given all the details to my home branch manager, no action from anywhere.
I therefore request the hon’ble judge of consumer forum to kindly register my complaint and do the necessary for refunding the amount of rs.17260 from sbi.
I submit that let the matter be enquired and arrange for refund of debited amount rs. Immediately
Sd/-
T s k himabindu
Managing partner
Surabi tours & travels
# 302, 3rd floor, g s towers
Himayatnagar
Hyderabad - 500029
Cc to the nodal officer, sbi, koti, hyderaba
The branch manager, kavaduguda branch sbi
State Bank of India [SBI] customer support has been notified about the posted complaint.